Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 118,147 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 118,147 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am afraid I seem to have purchased these ink cartridges in the believe they would be compatible for my HP printer, but I am having trouble for a HP printer to let me use it as it is not their make , so sorry can't give a review as I would have liked .”

Helpful Report

Posted 9 months ago

Dear Susan, Thank you for taking the time to share your experience with us. I'm sorry to hear that the ink cartridges are not working with your HP printer. I will ensure a member of our Customer Service team contacts you shortly to resolve the matter. I do apologise for any inconvenience caused. Kind regards, Melanie Cartridge People

Posted 8 months ago

“Good price. Didn’t appreciate all the intervening calls and contact about changing the order.”

Helpful Report

Posted 9 months ago

Dear Andrew, Thank you for taking the time to leave a review. I sincerely apologise that you were contacted by our Sales Team offering you our Own Branded cartridges and you felt bombarded with calls. I have removed your details from our sales calls and on future orders you will not receive a call from us. Kind Regards, Cartridge People

Posted 9 months ago

“Service was very good as the cartridges came the next day, but the quality was very poor so I will be keeping with Epsom in the future.”

Helpful Report

Posted 9 months ago

Hello Michael, Thank you for taking the time to share your feedback with us. I'm pleased to hear that the service met your expectations with prompt delivery, but I'm truly sorry that the quality of the cartridges did not align with what you needed. We understand how important it is for our products to perform well, and we appreciate your choice to try us out. I see you have not been in touch ? A member of the team will give you a call to resolve your issue. Best regards, The Cartridge People

Posted 9 months ago

“My order was lost in delivery, Evri blamed! I waited one week then emailed, so was more than patient. Should have sent a replacement instead of waiting on an my email reply. your next reply gave not indication of when delivery would be. Finally cancelled the order, dont waste any more of my time, no urgency on your part to correct your error. Absolutely furious, hope you can get the refund right. David Thomas”

Helpful Report

Posted 9 months ago

Good Morning David, Thank you for your feedback, and I sincerely apologise for the inconvenience you have faced with your order. I completely understand your frustration regarding the delivery issues. Regarding your refund, I assure you that we will process it swiftly to rectify this situation. We appreciate your patience and understanding, and I hope we can restore your confidence in us. Best regards, Lindsay Cartridge People

Posted 9 months ago

“Disappointed after 3 weeks of waiting for my order. Re sent apparently and still did not arrive Refund given.”

Helpful Report

Posted 9 months ago

Good Afternoon, Thank you for your review, and I'm sorry to hear about the delay and disappointment with your order. I completely understand how frustrating it can be when things don’t go as expected. We strive to ensure all orders are processed and delivered promptly, and it’s concerning to hear that this wasn’t your experience. Your feedback is important to us, and I will make sure it’s shared with our team to help us enhance our service in the future. Thank you once again for your comments. Best regards, Sheree Cartridge People

Posted 9 months ago

“poor service this time took a week to get the delivery here,possibly down to evri delivery couriers,dont rate them at all.”

Helpful Report

Posted 9 months ago

Good Afternoon, Thank you for sharing your experience with us. I’m really sorry to hear about the delay with your delivery. We understand how important it is to receive your orders on time, and I can imagine your frustration. We do take feedback regarding our delivery partners seriously and will look into this matter to ensure improvement in the future. Your insights help us make our service better. Thank you once again for your feedback. Best regards, Sheree Cartridge People

Posted 9 months ago

“I have never been able to navigate your web site to buy cartridges . I always have to revert to a phone call.. Extremely frustrating.”

Helpful Report

Posted 9 months ago

Good Afternoon James, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear that you've found our website difficult to navigate, and I can certainly understand how frustrating it must be to rely on phone calls for assistance. We’re continuously working to improve our online experience, and your comments are invaluable in guiding our efforts. If there's anything specific you'd like help with, please don't hesitate to reach out. Our customer service team is always here to assist you. Thank you for your patience and understanding. Best regards, Sheree Cartridge People

Posted 9 months ago

“All good when it comes to delivery but not happy that I was talked into chageing my order from genuine HP cartridges to own brand. I did not realise the higher capacity cartridges were own brand until I received the amended invoice. I know very well that HP lock their printers against non genuine cartridges. and so should Cartridge People. Offers of guarantees dosn't help, last time I had to replace the printer! The order was amended back when I insisted but then the credit was put in a "Cartridge People" account rather than refunded to my PayPal account so I am now forced to buy more cartridges from Cartridge People if I want to get my refund. That process is far from clear.”

Helpful Report

Posted 10 months ago

Good afternoon Graham, Thank you for your feedback regarding your recent experience. I am happy to hear you were pleased with the delivery of your order. I’m truly sorry to see the issues you faced. It's important to us that our customers feel fully informed and comfortable with their selections. I will get a member of our Customer Service team to call you to discuss the refund further. Thank you for your understanding. Kind regards, Caroline. Cartridge People.

Posted 10 months ago

“I'm never going to buy your own brand of ink for my HP printer again as I keep on having to clean the printer heads. I should be asking you for a refund as I've spent most of my time having to wait for the printer to clean it self. NOT VERY IN IMPRESSED.”

Helpful Report

Posted 10 months ago

Good afternoon, Thank you for sharing your experience with us. I'm really sorry to hear that you've been having trouble with our inks. I will get a member of our customer service team to contact you about this soon. Kind regards, Caroline. Cartridge People.

Posted 10 months ago

“Fast delivery however the cartridges have generated an error thar could not be cleared resulting in me having to repurchase genuine cartridges”

Helpful Report

Posted 10 months ago

Good Morning, Thank you for taking the time to leave us a review, I am sorry that you have had problems with cartridges supplied by us. You are covered by our guarantee, therefore I will arrange for a member of our team to contact you directly regarding this. Kind Regards Louise Cartridge People

Posted 10 months ago

“My £300 order took almost 2 weeks to arrive. The packing note says was on a next day service. I suggest you change your courier co. I emailed after a week. The response was its almost xmas. I ordered 29th Nov. If you pay for a next day service we'll I should of received it the next day.”

Helpful Report

Posted 10 months ago

Good morning. Thank you for your feedback. I am so sorry there was a delay in your parcel. We do advise they can take 1 -3 working days to arrive. The main thing is that you have your parcel. I am so sorry again if you need anything you know how to contact us. Kind regards Lucy Cartridge People

Posted 10 months ago

“Cartridge people are normally very helpful, but now seem over-determined to sell CP products over others available on their site. At my last purchase I was bombarded with items I didn't want to buy and had to fight my way through them to check out and then was immediately phoned and asked why I hadn't bought CP versions, which felt like harassment.”

Helpful Report

Posted 10 months ago

Good Morning, Thank you for taking the time to leave a review. I sincerely apologise that you were contacted by our Sales Team offering you our Own Branded cartridges and you felt bombarded with calls. I have removed your details from our sales calls and on future orders you will not receive a call from us. Kind Regards, Cartridge People

Posted 10 months ago

“I only purchased this product because I was contacted by a member of the team to advise me of their own brand cartridges. I am not signed up to HP smart for cartridge replacements, plus I have disabled cartridge protection but I'm having great difficulty in printing, where most times it will not print. I'd like a full refund please Karen Lees”

Helpful Report

Posted 10 months ago

Good Morning, Thank you for taking the time to leave a review. I am sorry to hear that you have experienced an issue with the cartridge purchased from ourselves. I will get a member of our Customer Services Team to contact you shortly. Kind Regards, Cartridge People

Posted 10 months ago

“The toner cartridge I ordered crashed my Brother printer. I spent 20 mins on phone then young man said he needed to speak to his supervisor and would email me the solution. I read the email when I got home and tried the emailed solution but it didn’t work. Unfortunately I didn’t return home till 4.30 Friday but your website says open till 6, I phoned and you were closed till Monday!!!”

Helpful Report

Posted 10 months ago

Good Morning, Thank you for taking the time to leave us a review, I am sorry that you weren't able to reach us on Friday. I have looked at your order and can see that Liam has been in touch with you this morning to try to resolve the issue you are having. Kind Regards Louise

Posted 10 months ago

“I ordered HP cartridges for my Deskjet printer. Cartridge People contacted me to say that they currently didn't have any - but they were still shown on their website! so they offered to send me their own brand, which I was told were compatable with my printer. They duly arrived in good time (hence the two stars) but they are NOT compatable. I have since ordered the HP cartridges from elsewhere and my printer is now working fine. I wouldn't recommend this company”

Helpful Report

Posted 10 months ago

Good Morning, Thank you for taking the time to leave us a review, I am sorry that you have had problems with the cartridges supplied by us. You are covered by our guarantee, therefore I will contact you directly to try to resolve the problem you are having. Kind Regards Louise

Posted 10 months ago

“I have only just returned to the Cartridge people, having sourced from a local supplier . Had some difficulty with my first order which was very quickly sorted by Lucy & Louise. Great quick response, thank you ,James”

Helpful Report

Posted 10 months ago

Thank you for your review, James. I'm glad to hear that Lucy and Louise were able to assist you promptly with your first order! It’s great to have you back with us. Although it seems there were some initial difficulties, we strive to provide excellent service and resolve issues quickly. If you have any further questions or need assistance moving forward, please don't hesitate to reach out. Kind Regards, Cartridge People

Posted 10 months ago

“Ordered printer ink 22nd November transferred to Evri who were to deliver it the following day, this did not happen and on 30th I tried to contact Cartridge People but not available at weekend so sent report which you responded to on the Monday and concluded that the parcel had been lost so new parcel transferred to Evri who said they would deliver it but so far no further information. All very unsatisfactory but in the main it appears to be Evri who of course are your responsibility”

Helpful Report

Posted 10 months ago

Thank you for your review. I'm really sorry to hear about the issues you've faced with your delivery. It’s understandable how frustrating this situation must be. We rely on our partners to ensure a smooth delivery process, and it's disappointing to see that they haven't met our usual standards of service this time. Your feedback is valuable, and we will be addressing this with Evri to ensure improvements are made. A member of our team will be in touch shortly. Kind Regards, Cartridge People

Posted 10 months ago

“Whilst Cartridge People have behaved reasonably, their couriers (Evri) have not. Firstly they damaged the poackage at their depot, did not deleiver and did not advise me or Cartridge People. After my call to Cartridge People a second package was sent out and delivered but to the worng house and to an unused door. The package was found purely by chance. I would NOT be happy for Evri to deliver to me again.”

Helpful Report

Posted 10 months ago

Dear Anthony, Thank you for your review, I am sorry that you have had a problem with our courier, I am however pleased to hear that you have now received it. You would have received an email from Evri asking you to rate your driver, please do take the time to fill this in as these comments do get back to the driver. Once again, please accept my apologies for the problems you have had. Kind Regards Louise Cartridge People

Posted 10 months ago

“I ordered cartridges that should have been compatible with my printer, but unfortunately weren't, although they fitted perfectly. I contacted Lindsay in customer services, and she explained what the issue was, and offered me a full refund. The response from customer services was excellent - so quick, and easy - the most efficient and helpful customer service I have ever received. I highly recommend Cartridge People for the super fast delivery and excellent customer care. Jackie”

Helpful Report

Posted 10 months ago

Dear Jackie, Thank you so much for your feedback for the Cartridge People, I was very sorry to read of the issues with the cartridges, however I was pleased to hear that you had a good experience with our customer care, particularly with Lindsay. We truly appreciate your kind words. Thank you for your support! Kind regards Simon Cartridge People

Posted 10 months ago

“Having ordered 2 packs of Canon ink cartridges, I received a very pleasant call asking whether I had noticed the "3 for 2" offer, which I hadn't, and was offered it. So far so good. When the goods arrived, they were 3 packs of 'own label' cartiridges - a little unexpected. I have yet to put any of the own label cartridges into my printer so will reserve comment on the quality of the products. Previous experience of non-Canon cartridges was not good.So we will see.”

Helpful Report

Posted 11 months ago

Good Afternoon Philip, Thank you for sharing your experience with us. I apologize for the mix-up with your order and understand how receiving our own label cartridges instead of Canon can be unexpected. Your feedback regarding the quality of our cartridges is invaluable. Once you’ve had a chance to try them, please reach out and let us know how they perform for you. We're here to assist and ensure you have a positive experience with our products. Kind Regards, Cartridge People

Posted 11 months ago

Cartridge People is rated 4.8 based on 118,147 reviews