Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,854 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,854 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The remanufactured black in cartridge I bought from you did not print. I notified you of this and was told to use my printer's 'clean cartridge' facility to rectify the problem, and it this did not work, to immerse the cartridge head in warm water. Whether these measures would have worked, I have no idea as I had already replaced the faulty cartridge with an HP original which worked - as I would expect any properly-prepared cartridge to work - straight out of the box. I do not have time to fool around trying to persuade recalcitrant cartridges to function as advertised and I shall not be buying your remanufactured product again.”

Helpful Report

Posted 8 months ago

Good Morning Steven, Thank you for sharing your feedback with us. I’m sorry to hear that you experienced issues with the remanufactured cartridge. While we often find that our tips on cleaning can help resolve such problems, I completely understand your frustration when it comes to the reliability of printer cartridges. I will get a member of our team to contact you shortly. Kind Regards, Gemma Cartridge People

Posted 8 months ago

“I ordered the orginal cartridges for my Epsom workforce printer, I had a phone call from yourselves, asking if i would like the compatible ones. I informed you that had previously in 2022 and they did not work, was told they had updated the software/chip on them. i said i would try one to see if it would work. But i was sent 2 compatible ones but charged for the original one and a compatible one. cannot try the compatible one yet as still have ink in printer. Mrs Sue Ball”

Helpful Report

Posted 8 months ago

Good Morning, Thank you for taking the time to leave a review. I can see that you have been in touch with our Customer Services Team and a return has been raised for a refund upon receipt for our Own Branded Cartridge. Kind Regards, Gemma Cartridge People

Posted 8 months ago

“Misleading emails sent. Original cartridges previously purchased. Did not want compatible so had to pay return postage.”

Helpful Report

Posted 9 months ago

Good Afternoon, Thank you for taking the time to leave a review. I'm sorry to hear that you experienced an issue with us and the email was misleading regarding our Own Branded Cartridges. I can see that you have been in contact with us and a return has been raised for the unwanted cartridges. We have received them back at our warehouse and a full refund has been provided. Kind Regards, Gemma

Posted 9 months ago

“I keep being nagged. Apart from the emails there's been at least three phone calls too, at inappropriate times. I've fitted the HP cartridge and that's working fine. I haven't fitted your 'own brand' one yet as my current one is low but not empty. It may be another month yet, but if it doesn't work I'll let you know.”

Helpful Report

Posted 9 months ago

Good Morning, Thank you for taking the time to leave a review. I have had a look at your account and cannot see we have tried to call you in regards to your orders. If you have any issues at all with the items you have received, please don't hesitate to contact us. Kind Regards, Lindsay Cartridge People

Posted 9 months ago

“I ordered original canon cartridges which I received. However, I did not enjoy a call from Cartridge People trying to persuade me to buy their own brand cartridges, claiming they are Which recommended. They are not. Avoid.”

Helpful Report

Posted 9 months ago

Good Morning, Thank you for taking the time to leave a review, I have looked at your account and can see that it has been suppressed so you won't receive a call from us again regarding our own branded products. Kind Regards Louise

Posted 9 months ago

“I ordered original Epson cartridges but was phoned to ask to change the oder to own brand to save £22 and promised that these would work OK, guess what, they were 'not recognised' by the printer. I was not able to return the refund and get OEM cartridges So far I have only received a partial refund.”

Helpful Report

Posted 9 months ago

Good morning Mr Thompson, Thank you for your review. I am sorry you had a problem with the cartridges we supplied. I can confirm that a refund for the colours cartridges supplied was processed back to your original payment method on 04/10/2024. We were not aware that the black cartridge was unwanted until we heard from you. We then sent a pre-paid label for you to return this to us free of charge. This was received back on 07/10/2024 and refunded the same day. I do hope this helps. Kind Regards, Marianne

Posted 9 months ago

“In June I ordered the original HP 305XL High Capacity Multipack - Full Set of 2 Ink Cartridges. However, I was called with an offer to replace that with Cartridge People's brand - I was assured that it's compatible and of the same quality but cheaper. Unfortunately, the colour cartridge arrived almost empty. As soon as I installed both cartridges the status of the colour one indicated almost nothing. Only the black ink cartridge was full as expected.”

Helpful Report

Posted 9 months ago

Good Morning, Thank you for taking the time to leave a review. I am sorry to hear you are having an issue with a cartridge we have supplied. I have had a look at your order and I can see you are in contact with our helpful customer service team to resolve the issue. Kind Regards, Lindsay Cartridge People

Posted 9 months ago

“The second time I have ordered with Cartridge People. Placed my order then was phoned to say payment had not gone through and asked to read out my card details. No chance. So I went back later and ordered on a different card to find the first order HAD gone through. So now I have two cartridges...”

Helpful Report

Posted 9 months ago

Dear Judith Thank you for your review. I was sorry to read of the issues with your order. I will get a member of our Customer Service team to contact you to assist with this issue. Once again please accept my apologies. Kind regards Simon

Posted 9 months ago

“No problem with the product but the product took too long to arrive and the delivery instructions kept changing and were not accurate. I wanted the ink to print photos for my husbands special birthday and it did not arrive in time. I was disappointed”

Helpful Report

Posted 9 months ago

Dear Sarah, Thank you for your review. I was sorry to read of the issues with the delivery of your order. I will get a member of our Customer Service team to contact you to assist with this issue. Once again please accept my apologies. Kind regards Simon

Posted 9 months ago

“Been a customer for a while never had a problem recently ordered the wrong cartridges, overjoyed when they arrived the next day opened one realized my mistake, arranged a return 😀 no problem ordered the right ones, they will only repay me for one, I have assured them I never used it I understand they cannot take my word for that even a credit I can use next time, thanks again”

Helpful Report

Posted 10 months ago

Dear Edward ,Thank you for taking the time to provide your valuable feedback about your experience with Cartridge People. We greatly appreciate your honesty and it means a lot to us that you shared your thoughts. We sincerely apologize for the recent inconvenience you encountered when you accidentally ordered the wrong cartridges. However, we are pleased to hear that you were overjoyed with the prompt delivery of your order. We understand that upon opening one of the cartridges, you realized your mistake and arranged a return without any hassle. We apologize for any confusion that may have arisen regarding the reimbursement for the returned product. We acknowledge that it might seem difficult for us to solely rely on your word regarding the usage of the cartridge. As the Black Ink Cartridge had been opened unfortunately, you have been advised correctly, that we are unable to refund or credit you for the cost of this cartridge as it is not resalable. Warm regards, Gemma Cartridge People Customer Support

Posted 10 months ago

“First time I have used this company. My email query was answered the next day a Nd my ink also arrived. The only problem was £4.99 delivery charge for one cartridge was very expensive”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave a review. It does not look like you have placed an order with us as our delivery charges are free with an order over £30 and anything under £30 is £3.95 delivery charge as standard delivery. Kind Regards, Cartridge People

Posted 10 months ago

“Cartridges would not print, but Lindsay solved the problem quickly and efficiently”

Helpful Report

Posted 10 months ago

Good Morning, Thank you so much for taking the time to provide us with your valuable feedback of Cartridge People. We truly appreciate your kind words about the prompt replacement of the defective cartridge and are thrilled to hear that you were impressed with the efficiency of our service from Lindsay. However, we deeply apologize for any inconvenience caused by the defective cartridge in the first place. We strive to offer top-quality products, and it seems like we fell short in this instance. We are determined to improve and would greatly appreciate your insight on how we can make things better. Your feedback is extremely valuable to us, as we constantly strive to enhance our services based on our customers' needs. Thank you once again for your feedback. Best regards, Cartridge People

Posted 10 months ago

“Not happy with customer services. My ink went to my old home. I had to ask the new owners to post it to my new home and return the postage to her, which defitated free postage on the parcel. Customer services wouldn't send me a return label so I could send the label to the new owners and they could have sent it back to cartridge people and I could then reorder the ink.i asked to be called and they emailed me and when I tried to call them the line went dead. It was 24hrs before I got a response. Won't buy again from them.”

Helpful Report

Posted 10 months ago

Dear Lynn, I am sorry to hear that you are not happy with the service received, this is not our usual standard of service. I can confirm that I have arranged for a returns label to be sent to you if you do still wish to return the order to us for a refund. Kind Regards Louise

Posted 10 months ago

“Very disappointed with delivery service from Evri, my parcel was stuck at there depot for a whole week and not delivered, so i canceled my order from Cartridge People and asked for a refund and after almost two weeks I'm still waiting.”

Helpful Report

Posted 10 months ago

Good Afternoon, Thank you for your review and I do apologise that you have not received your order, We rely heavily on our couriers to deliver within the 2-5 working days that we state. I can see that you have spoken to my colleague this morning who has arranged for you to receive a full refund for the order, you will receive an email from us once the refund has been completed. Once again I do apologise for any inconvenience caused. Kind Regards Louise

Posted 10 months ago

“Phoned up for cartridges got talked into buying your own brand they arrived but my printer would not print from them I contacted you and was not happy with the help I got. Glad it is now all sorted if I reorder at some point with you I hope it will be a better experience.”

Helpful Report

Posted 10 months ago

Good Morning, Thank you for your review. I was very sorry to read of the issues with the cartridges supplied. I can see that you have spoken to our Customer Service team and the order has been refunded in full for you. Once again please accept our sincere apologies and if you need anything further, please do not hesitate to contact us. Kind regards Simon Cartridge People

Posted 10 months ago

“didn't come when promised”

Helpful Report

Posted 10 months ago

Good morning. Thank you for your feedback. I have looked onto your delivery, and it was delivered within the delivery time frame we offer for the standard delivery. I am glad you have your parcel though anything issues please do contact us. Kind regards Lucy Cartridge People

Posted 10 months ago

“Good price for cartridges but absolutely appalling delivery. First order did not arrive and reorder had to be made and the delivery company (Evri (completely useless))still stuffed up the delivery. Choose a better courier company.”

Helpful Report

Posted 10 months ago

Dear Robert, Thank you very much for taking the time to provide us with your feedback. We appreciate it and value your opinion. We apologise sincerely for the inconvenience you experienced with the delivery of your order. Please accept our sincere apologies for the frustration and inconvenience caused by this. I am happy to see that your resent order arrived within the expected time frame. If you require any further help, please contact our customer service team, who will be happy to help. Kindest regards, Caroline. Cartridge People.

Posted 10 months ago

“The last few cartridges I bought were XL but only lasted half the length of time they used to! I phoned up after my previous order and the young man said to give them a good shake. I did that, but still no good. Unless my new ones are better I will be going elsewhere!”

Helpful Report

Posted 10 months ago

Good morning. Thank you for your feedback. I will make sure someone contacts you from our team to resolve this. Kind regards Lucy Cartridge People

Posted 10 months ago

“Despite my ordered products arriving the next day this is the second time the HP304 black ink cartridge will not print. This forced me to purchase elswhere with no print issues”

Helpful Report

Posted 10 months ago

Good Morning, Thank you for your review and I am sorry that you have had a problem with a black cartridge supplied by us. You are covered by our guarantee, I will therefore arrange for you to be contacted directly to try and resolve this for you. Kind Regards Louise

Posted 10 months ago

“Cartridge People are great they are just let down by using Evri for deliveries which are very poor.”

Helpful Report

Posted 10 months ago

Good Afternoon, Thank you for taking the time to leave a review. I'm sorry to hear you have had issues with our courier. I can see we have been in contact with yourself to discuss this. If you require any further assistance, please don't hesitate to contact us. Kind Regards, Lindsay Cartridge People

Posted 10 months ago

Cartridge People is rated 4.8 based on 114,854 reviews