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Cartridge People Reviews

4.8 Rating 94,781 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

4.8

Based on 94,781 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 15th April 2024

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Cartridge People 5 star review on 29th March 2024

Cartridge People 5 star review on 29th March 2024

Cartridge People 5 star review on 23rd March 2024

Cartridge People 5 star review on 23rd March 2024

Cartridge People 5 star review on 23rd March 2024

197

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Usually I am satisfied with purchases from you. But in this one instance - I bought a black cartridge from the DX 4800 printer range earlier this month - I wasn't. Because my previous black ink hadn't expired till today, I hadn't replied to this review request yet. When I fitted the new cartridge, the printer went into error mode, and when I tried to print a document in 'text' mode, only the pink parts of the document showed. Then I tried a different document on 'draft' mode; it printed the whole document only in pale pink! I then re-shook the cartridge (as one is supposed to do, according to the printer manufacturer's advice); black spots of ink went everywhere. Thus I suspect there is a leak or some other malfunction in the cartridge. Please advise.”

Posted 3 months ago

Good morning Tony, Thank you for your review. I am sorry you have had a problem with the black cartridge we supplied. One of our customer service team will contact you soon to help resolve this. Kind Regards, Marianne

Posted 3 months ago

“You fail to tell prospective customers that the genuine Epson ink (Seahorse) you are selling for my particular printer is in fact no longer manufactured and therefore it's freshness must be in doubt.”

Posted 3 months ago

Good morning Henry, Thank you for your review. Regardless of the date of manufacture, your cartridges do have a one year warranty from the date of order, as do all of our original manufacturers products. If you do have any problems with the cartridges, or are unhappy in any way, please contact our customer service team in the first instance for assistance. You can call us on 0203 0010234 or email us at customerservice@cartridgepeople.com. I do hope this helps. Kind Regards, Marianne

Posted 3 months ago

“Very good service from Caroline but unfortunately the cartridges produced strange bluish colours. I got the cartridges next day. I was well looked after when I complained about the colours, and Caroline took me through all the ways to try and minimise the problems.”

Posted 3 months ago

Thank you so much for taking the time to provide us with your feedback regarding your experience with Cartridge People. We truly appreciate your input and are grateful for customers like you who help us improve our service. We would like to apologize for the issue you faced with the cartridges producing strange bluish colours. Caroline's dedication to resolving the issue and guiding you through various solutions demonstrates the exceptional customer service we strive to provide. We are grateful for her efforts in ensuring your satisfaction. Once again, our sincerest thanks for your feedback. We greatly value your support and hope to serve you even better in the future. Please feel free to reach out to us anytime if you require further assistance.

Posted 3 months ago

“not happy that your customer service team are't avilable weekend/evenings when a situation, after purchasing one of you own brand ink cartridges faild to work.”

Posted 3 months ago

Thank you for your review We would like to apologize for any inconvenience you experienced when trying to contact our customer service team on a weekend. We understand that technical issues can occur at any time. Currently, Customer Service representatives are available 9am - 6pm Monday to Friday (except on bank holidays). You can complete a contact us form at anytime and request a call back within these hours from one of the team.

Posted 3 months ago

“Nothing wrong with the item, only thing was ordered next day and got it two days later. I paid next day delivery so wasn’t happy. Won’t Use again, I will loook at companies that do do next day”

Posted 3 months ago

Good Morning, Thank you for your review. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly. Kind regards Simon

Posted 3 months ago

“Unfortunately I was deceived by the Cartridge People website and they decline to take any responsibility. I need cartidge HP 83A and when you click on that a message comes up offering HP 83X instead with a note saying ' We advise you to purchase this high capacity version of the ink cartridge, which allows you to print 1400 extra pages'. I took that advice and bought HP 83X and set about installing it in my printer. Sadly HP 83X has very limited applications compared to HP 83A and does not fit my printer. And because I had commenced installation they refuse to allow a return of it. So I wasted my money.”

Posted 3 months ago

Good Morning, Thank you for your review. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly. Kind regards Simon

Posted 3 months ago

“Rather disappointed with my last order. The first cartridge I put into my printer was only a quarter full. Never had this before. I will see what the 2nd one is like.”

Posted 3 months ago

Good Morning, Thank you for your review. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 3 months ago

“I am afraid the cartridges I bought will not operate in my HP Officejet 4500 Wireless printer, even through they are compatible for the black HP901XL I used to use. The colour one also has 901XL on the box. I am very disappointed.”

Posted 3 months ago

Thank you for your feedback about Cartridge People, Alyson. I'm sorry to hear that the cartridges you purchased are not operating in your HP Officejet 4500 Wireless printer, despite being compatible with your black HP901XL that you used to use. I understand your disappointment. You are covered by our guarantee therefore I will arrange for you to be contacted as soon as possible to try and get this resolved for you. Kind Regards

Posted 3 months ago

“I can not process without being forced to accept cookies when using the web site, (something that I do not wish to do). In this case I managed to get around the blockage my calling and placing an order over the phone. I future, i will use a different supplier.”

Posted 3 months ago

Good Afternoon, You only have to accept the necessary cookies. If you click show details you can untick all the other options. I hope this helps. Kind Regards, Sarah R

Posted 3 months ago

“Good service but ultimately the sale of the Cartridge People cartridge was on false pretences. These are harsh words but given that I can’t recycle my branded cartridge I have been left without a means to do so. Having read the environmental statements they shift responsibility to a charity and don’t reduce environmental impact. So I have a cheaper product at an environmental cost. Disappointing.”

Posted 4 months ago

Thank you for your review. I have not been able to locate any correspondence with us regarding recycling of our own branded products. UK retailers must provide a process which allows all customers the opportunity to recycle their old items free of charge, on a like-for-like basis. Therefore, if you are purchasing a new ink or toner cartridge, we are pleased to offer the opportunity to recycle your old, unwanted or used ones for free. Please contact the customer service team directly. https://www.cartridgepeople.com/info/contact-us

Posted 4 months ago

“Disappointed to find the printer paper wasn’t a ream but just 100 sheets. It does state this but paper is usually sold in a team so will need to read more carefully next time. Feel a bit cheated.”

Posted 4 months ago

“Arrived squashed contacted cartridge people to let them know they wasnt packaged properly hopefully products will work properly was just making them aware but was just ignored was going to order another 4 but not when they are damaged in transit”

Posted 4 months ago

Thank you so much for taking the time to share your experience with us, Martyn. We apologize for the issues you experienced - it's unacceptable that your order arrived damaged in transit. We are extremely sorry for the inconvenience it caused you. I have checked our email system and can't locate an email from yourself sorry. I will contact you to get the issue resolved. Kind regards, Emma

Posted 4 months ago

“Persuaded to chance order and spent more money, they made it difficult to rectify the order by various means, a technique used by several that just want to sell their own brand.”

Posted 4 months ago

Thank you so much for taking the time to provide your feedback about Cartridge People Barnaby. We sincerely apologize for any inconvenience caused. I can see from your account the issues was resolved as soon as possible. Your feedback is very valuable to us. Thank you for your time and patience. Kind regards, Emma

Posted 4 months ago

“loaded cartridges into printer,the printer still shows cartridges as being empty no matter what you do to try and correct it, not impressed should have bought the real things rather than wasting my money. will know for next time”

Posted 4 months ago

Dear Robert, Thank you for your review. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 4 months ago

“requested HP brand items let myself be talked into the alternative supply of black and colour cartridges 3off black 1off not recognised 1off needed soaked and cleaned just to be accepted at printer then it cuts off 1off needed soaked and cleaned just to work now printing light grey and not black Not a good experience with these alternatives Colour ran ok for a few pages now they didn't work to well either Never had any issues previously with the printer before this or any of the two of them using brand material Just about to bin the lot and try again for HP cartridges Not For Me Going Forward”

Posted 4 months ago

Good Afternoon, Thank you for your review. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 4 months ago

“I bought a pair of Canon 540 black and colour twin pack, and then got a call from them trying to convince to buy their own brand which I had used before and wasn't too happy about because it was marketed as XL but I wasn't even able to print 35 pages. While their prices are the cheapest on the market, I would avoid their brand. I am giving 2 stars for cold-calling me, retracting my avios and misrepresentation of their XL brand as better than the average Canon.”

Posted 5 months ago

Good afternoon Emeka, Thank you for your review. I can not see that we have had any previous correspondence from you regarding the problem you have had with the cartridges we have supplied. I am sorry you feel we have misrepresented our XL cartridges Your order came with a 2 year guarantee, one of the customer service team will contact you soon to help resolve this matter for you. Kind Regards, Marianne

Posted 5 months ago

“i order the wrong one ,email them to ell them the mistake and have heard back from the not very good customer service”

Posted 5 months ago

Good afternoon Michael, Thank you for your review. I am sorry, we have not received any correspondence from you regarding your new order being incorrect. I have emailed you directly so we can resolve this matter for you. Kind Regards, Marianne

Posted 5 months ago

“Hi.. as predicted literally yesterday I started using your brand of ink n pepper and twice once yesterday then again tonight I was working I rely on the prints to come out with no delay and the ink jammed in my machine I was so Very frustrated because I have customer who are inebriated and loud screaming from there prints whilst I'm stood there tryna fix the problem I told you I would have before you sold me your brand!!.. then is happened AGAIN tonight its Saturday and I work in the city centre which means Christmas markets those shoppers flood my bars!.. and I can't afford for these malfunctions n sabby salesmanship I actually put my trust in your brand n salesman now I'm here... not sure what to say other than I told you so..”

Posted 5 months ago

Dear Damien, Thank you for your review. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 5 months ago

“I originally ordered an original Brother colour cartridge, but after a phone call from cartridge people telling me there would be no difference in performance but their cartridge was much cheaper I was persuaded to order one of their compatible ones, which was half the price. It arrived quickly I put it in it worked fine with one big difference. The colour is not the same as the original. So if the correct colour is important to you I would avoid it. I have since ordered an original from Brother much more expensive but worth it for the quality.”

Posted 5 months ago

Good Morning, Thank you for your review. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 5 months ago

“I cannot understand why it is that - when I deliberately made sure I ordered the exact cartridges that I want for my printer (as below) - Cartridge People have (yet again) substituted the correct HP branded ones with their Replacement ones - even though it clearly says Original. The last time I ordered a set of cartridges for my Canon printer and these replacement ones arrived, they caused all sorts of leaked ink and error messages, so I really don't want to try using these ones. HP 963XL High Capacity 4 Ink Cartridge Multipack - 3YP35AE (Original) Cartridge People #: 26791 Quantity: 1 Item Price: £112.62 Not happy.”

Posted 5 months ago

Good Afternoon I am sorry to hear that you have had issues. On looking at your account I see you ordered - HP 963XL High Capacity 4 Ink Cartridge Multipack - 3YP35AE (Original) You then contacted us and asked to return the goods as you had ordered incorrectly and required the HP953 ink cartridges. These have been returned and a full refund administered. As there seems to be some confusion a member of the team will give you a call.

Posted 5 months ago

I believe you have spoken to Neil and we were not the company that you purchased from. Would you mind revising it or changing your rating.

Posted 5 months ago

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Cartridge People is rated 4.8 based on 94,781 reviews