Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 112,924 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 112,924 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered cartridges that should have been compatible with my printer, but unfortunately weren't, although they fitted perfectly. I contacted Lindsay in customer services, and she explained what the issue was, and offered me a full refund. The response from customer services was excellent - so quick, and easy - the most efficient and helpful customer service I have ever received. I highly recommend Cartridge People for the super fast delivery and excellent customer care. Jackie”

Helpful Report

Posted 6 months ago

Dear Jackie, Thank you so much for your feedback for the Cartridge People, I was very sorry to read of the issues with the cartridges, however I was pleased to hear that you had a good experience with our customer care, particularly with Lindsay. We truly appreciate your kind words. Thank you for your support! Kind regards Simon Cartridge People

Posted 6 months ago

“Having ordered 2 packs of Canon ink cartridges, I received a very pleasant call asking whether I had noticed the "3 for 2" offer, which I hadn't, and was offered it. So far so good. When the goods arrived, they were 3 packs of 'own label' cartiridges - a little unexpected. I have yet to put any of the own label cartridges into my printer so will reserve comment on the quality of the products. Previous experience of non-Canon cartridges was not good.So we will see.”

Helpful Report

Posted 6 months ago

Good Afternoon Philip, Thank you for sharing your experience with us. I apologize for the mix-up with your order and understand how receiving our own label cartridges instead of Canon can be unexpected. Your feedback regarding the quality of our cartridges is invaluable. Once you’ve had a chance to try them, please reach out and let us know how they perform for you. We're here to assist and ensure you have a positive experience with our products. Kind Regards, Cartridge People

Posted 6 months ago

“Good service and a good price but the immediate email and phone call following an order is intrusive and not welcome. If it continues each time I place an order then I will have to consider going elsewher even if it is more expensive.”

Helpful Report

Posted 6 months ago

Good Morning, Thank you for your review. I am sorry to hear that you were not happy to receive a call from us, the purpose of the call was to promote our own branded products and to see if we could offer you a better price on the products you have purchased. I have added a note to your account to ensure that you ae not contacted again regarding this. Kind Regards Cartridge People

Posted 6 months ago

“Never received package for second time due to evri courier service. Can't use cartridge people anymore unless they change courier. The products I have managed to receive I was happy with.”

Helpful Report

Posted 6 months ago

Hi David, Thank you for taking the time to leave a review. I'm sorry to hear that you've experienced issues with the delivery of your packages due to the courier service. We understand how frustrating this can be and acknowledge the impact it has on your overall shopping experience. We do have the option available for you to upgrade the delivery to DPD. We're glad to hear that you were satisfied with the products you've received. Your feedback is important to us, and we will certainly take your comments into consideration as we review our delivery options to ensure a more reliable service in the future. If there's anything more we can assist you with, please feel free to reach out. Best regards, Lindsay Cartridge People

Posted 6 months ago

“Product was as requested unwanted delay in sending until they made a sale call also carrier held packet in hub for 5days”

Helpful Report

Posted 6 months ago

Good Afternoon, Thank you for your review. I'm sorry to hear about the delay you experienced with your order and the issues with the carrier holding your packet. We understand how frustrating this can be, and your feedback helps us address these concerns with our shipping partners to improve the experience for future orders. If there’s anything else we can do to assist you or if you have further questions, please don’t hesitate to reach out. Best regards, Lindsay Cartridge People

Posted 6 months ago

“Delivery service from order to delivery was 10 days. Owing to courier claiming issues with address received from CP. Resolved finally by different courier company being instructed with no problem whatsoever arriving at exact time next day delivery.”

Helpful Report

Posted 6 months ago

Thank you for your review and for bringing this to our attention. I sincerely apologise for the delay you experienced with the delivery due to the courier issues. We understand how frustrating this can be, and I’m glad to hear that a different courier was able to resolve it for you. Your feedback is important to us, as it helps improve our service going forward. If there’s anything else we can assist you with, please don’t hesitate to get in touch. Kind Regards, The Cartridge People Team

Posted 6 months ago

“Be aware if use non standard ink it is unlikely your printer will be able to access it's troubleshooting systems, as they are blocked when non standard inks are used”

Helpful Report

Posted 6 months ago

Good Morning, Thank you for sharing your thoughts with us. I understand your frustration regarding the use of non-standard inks and the limitations it can impose on troubleshooting your printer. We appreciate your feedback as it helps us inform our customers about the potential impacts of their choices. If you have any further questions or need assistance, please feel free to reach out. Kind Regards, Gemma Cartridge People

Posted 6 months ago

“The remanufactured black in cartridge I bought from you did not print. I notified you of this and was told to use my printer's 'clean cartridge' facility to rectify the problem, and it this did not work, to immerse the cartridge head in warm water. Whether these measures would have worked, I have no idea as I had already replaced the faulty cartridge with an HP original which worked - as I would expect any properly-prepared cartridge to work - straight out of the box. I do not have time to fool around trying to persuade recalcitrant cartridges to function as advertised and I shall not be buying your remanufactured product again.”

Helpful Report

Posted 7 months ago

Good Morning Steven, Thank you for sharing your feedback with us. I’m sorry to hear that you experienced issues with the remanufactured cartridge. While we often find that our tips on cleaning can help resolve such problems, I completely understand your frustration when it comes to the reliability of printer cartridges. I will get a member of our team to contact you shortly. Kind Regards, Gemma Cartridge People

Posted 7 months ago

“I ordered the orginal cartridges for my Epsom workforce printer, I had a phone call from yourselves, asking if i would like the compatible ones. I informed you that had previously in 2022 and they did not work, was told they had updated the software/chip on them. i said i would try one to see if it would work. But i was sent 2 compatible ones but charged for the original one and a compatible one. cannot try the compatible one yet as still have ink in printer. Mrs Sue Ball”

Helpful Report

Posted 7 months ago

Good Morning, Thank you for taking the time to leave a review. I can see that you have been in touch with our Customer Services Team and a return has been raised for a refund upon receipt for our Own Branded Cartridge. Kind Regards, Gemma Cartridge People

Posted 7 months ago

“Misleading emails sent. Original cartridges previously purchased. Did not want compatible so had to pay return postage.”

Helpful Report

Posted 7 months ago

Good Afternoon, Thank you for taking the time to leave a review. I'm sorry to hear that you experienced an issue with us and the email was misleading regarding our Own Branded Cartridges. I can see that you have been in contact with us and a return has been raised for the unwanted cartridges. We have received them back at our warehouse and a full refund has been provided. Kind Regards, Gemma

Posted 7 months ago

“I keep being nagged. Apart from the emails there's been at least three phone calls too, at inappropriate times. I've fitted the HP cartridge and that's working fine. I haven't fitted your 'own brand' one yet as my current one is low but not empty. It may be another month yet, but if it doesn't work I'll let you know.”

Helpful Report

Posted 7 months ago

Good Morning, Thank you for taking the time to leave a review. I have had a look at your account and cannot see we have tried to call you in regards to your orders. If you have any issues at all with the items you have received, please don't hesitate to contact us. Kind Regards, Lindsay Cartridge People

Posted 7 months ago

“I ordered original canon cartridges which I received. However, I did not enjoy a call from Cartridge People trying to persuade me to buy their own brand cartridges, claiming they are Which recommended. They are not. Avoid.”

Helpful Report

Posted 7 months ago

Good Morning, Thank you for taking the time to leave a review, I have looked at your account and can see that it has been suppressed so you won't receive a call from us again regarding our own branded products. Kind Regards Louise

Posted 7 months ago

“I ordered original Epson cartridges but was phoned to ask to change the oder to own brand to save £22 and promised that these would work OK, guess what, they were 'not recognised' by the printer. I was not able to return the refund and get OEM cartridges So far I have only received a partial refund.”

Helpful Report

Posted 8 months ago

Good morning Mr Thompson, Thank you for your review. I am sorry you had a problem with the cartridges we supplied. I can confirm that a refund for the colours cartridges supplied was processed back to your original payment method on 04/10/2024. We were not aware that the black cartridge was unwanted until we heard from you. We then sent a pre-paid label for you to return this to us free of charge. This was received back on 07/10/2024 and refunded the same day. I do hope this helps. Kind Regards, Marianne

Posted 8 months ago

“In June I ordered the original HP 305XL High Capacity Multipack - Full Set of 2 Ink Cartridges. However, I was called with an offer to replace that with Cartridge People's brand - I was assured that it's compatible and of the same quality but cheaper. Unfortunately, the colour cartridge arrived almost empty. As soon as I installed both cartridges the status of the colour one indicated almost nothing. Only the black ink cartridge was full as expected.”

Helpful Report

Posted 8 months ago

Good Morning, Thank you for taking the time to leave a review. I am sorry to hear you are having an issue with a cartridge we have supplied. I have had a look at your order and I can see you are in contact with our helpful customer service team to resolve the issue. Kind Regards, Lindsay Cartridge People

Posted 8 months ago

“The second time I have ordered with Cartridge People. Placed my order then was phoned to say payment had not gone through and asked to read out my card details. No chance. So I went back later and ordered on a different card to find the first order HAD gone through. So now I have two cartridges...”

Helpful Report

Posted 8 months ago

Dear Judith Thank you for your review. I was sorry to read of the issues with your order. I will get a member of our Customer Service team to contact you to assist with this issue. Once again please accept my apologies. Kind regards Simon

Posted 8 months ago

“No problem with the product but the product took too long to arrive and the delivery instructions kept changing and were not accurate. I wanted the ink to print photos for my husbands special birthday and it did not arrive in time. I was disappointed”

Helpful Report

Posted 8 months ago

Dear Sarah, Thank you for your review. I was sorry to read of the issues with the delivery of your order. I will get a member of our Customer Service team to contact you to assist with this issue. Once again please accept my apologies. Kind regards Simon

Posted 8 months ago

“Been a customer for a while never had a problem recently ordered the wrong cartridges, overjoyed when they arrived the next day opened one realized my mistake, arranged a return 😀 no problem ordered the right ones, they will only repay me for one, I have assured them I never used it I understand they cannot take my word for that even a credit I can use next time, thanks again”

Helpful Report

Posted 8 months ago

Dear Edward ,Thank you for taking the time to provide your valuable feedback about your experience with Cartridge People. We greatly appreciate your honesty and it means a lot to us that you shared your thoughts. We sincerely apologize for the recent inconvenience you encountered when you accidentally ordered the wrong cartridges. However, we are pleased to hear that you were overjoyed with the prompt delivery of your order. We understand that upon opening one of the cartridges, you realized your mistake and arranged a return without any hassle. We apologize for any confusion that may have arisen regarding the reimbursement for the returned product. We acknowledge that it might seem difficult for us to solely rely on your word regarding the usage of the cartridge. As the Black Ink Cartridge had been opened unfortunately, you have been advised correctly, that we are unable to refund or credit you for the cost of this cartridge as it is not resalable. Warm regards, Gemma Cartridge People Customer Support

Posted 8 months ago

“First time I have used this company. My email query was answered the next day a Nd my ink also arrived. The only problem was £4.99 delivery charge for one cartridge was very expensive”

Helpful Report

Posted 8 months ago

Thank you for taking the time to leave a review. It does not look like you have placed an order with us as our delivery charges are free with an order over £30 and anything under £30 is £3.95 delivery charge as standard delivery. Kind Regards, Cartridge People

Posted 8 months ago

“Cartridges would not print, but Lindsay solved the problem quickly and efficiently”

Helpful Report

Posted 8 months ago

Good Morning, Thank you so much for taking the time to provide us with your valuable feedback of Cartridge People. We truly appreciate your kind words about the prompt replacement of the defective cartridge and are thrilled to hear that you were impressed with the efficiency of our service from Lindsay. However, we deeply apologize for any inconvenience caused by the defective cartridge in the first place. We strive to offer top-quality products, and it seems like we fell short in this instance. We are determined to improve and would greatly appreciate your insight on how we can make things better. Your feedback is extremely valuable to us, as we constantly strive to enhance our services based on our customers' needs. Thank you once again for your feedback. Best regards, Cartridge People

Posted 8 months ago

“Not happy with customer services. My ink went to my old home. I had to ask the new owners to post it to my new home and return the postage to her, which defitated free postage on the parcel. Customer services wouldn't send me a return label so I could send the label to the new owners and they could have sent it back to cartridge people and I could then reorder the ink.i asked to be called and they emailed me and when I tried to call them the line went dead. It was 24hrs before I got a response. Won't buy again from them.”

Helpful Report

Posted 8 months ago

Dear Lynn, I am sorry to hear that you are not happy with the service received, this is not our usual standard of service. I can confirm that I have arranged for a returns label to be sent to you if you do still wish to return the order to us for a refund. Kind Regards Louise

Posted 8 months ago

Cartridge People is rated 4.8 based on 112,924 reviews