Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,877 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,877 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Own Brand Canon 055 Multipack cartridges work for a Canon i-SENSYS LBP-663Cdw, but will show as having no toner after every print so will stop working. This means you have to disconnect and reconnect the printer each time to print multiple documents.”

Helpful Report

Posted 1 year ago

Dear Anthony, Thank you so much for taking the time to share your experience with Cartridge People. We genuinely appreciate your feedback, as it helps us improve and provide a better service to our valued customers like yourself. Firstly, please accept our sincerest apologies for the inconvenience you faced with our Own Brand Canon 055 Multipack cartridges for your Canon i-SENSYS LBP-663Cdw. We understand how frustrating it must be to have the cartridges show as having no toner after every print, thus halting your printing process and requiring you to disconnect and reconnect the printer for each document. We apologize for any disruptions this may have caused. We would like to assure you that we take your feedback very seriously, and we are determined to rectify this issue Once again, we truly appreciate your honest feedback, and we want to make things right for you. If there's anything else you would like to share or any suggestions you have for us, please do not hesitate to let us know. Kind Regards, Cartridge People

Posted 1 year ago

“I ordered genuine cartridges, sales called me and asked me to swap to Cartridge People own brand, i did so because they said they are better than other own brands and perform better and i would get more pages per cartridge. The print quality is poor and not only have i wasted ink now ive also wasted paper.”

Helpful Report

Posted 1 year ago

Dear Bryan, Thank you so much for taking the time to provide us with your feedback about your recent experience with Cartridge People. We genuinely appreciate your valuable input. Firstly, please accept our sincerest apologies for any inconvenience caused by the incident regarding the sales call persuading you to switch to our own branded cartridges. We understand that you trusted our recommendation and expected better performance, including an increase in the number of pages per cartridge. We deeply regret that the print quality turned out to be poor, resulting in wasted ink and paper. We are truly sorry for these frustrating issues. At Cartridge People, we strive to provide the highest quality products and services to our customers, and we deeply regret falling short of your expectations. To rectify this situation, we would love to hear more from you about how we can make things right. Your feedback is invaluable to us in improving our products and processes. Once again, thank you for bringing these concerns to our attention, Bryan. We genuinely appreciate your candid feedback and want to assure you that we are committed to learning from this experience and enhancing our customer satisfaction. Please feel free to reach out to us with any further details or suggestions that you may have. We hope for an opportunity to make amends and regain your trust as a valued customer. Warm regards, Cartridge People

Posted 1 year ago

“The HP ink perfect Cartridge People very good. But the delivery from Evri disastrous 2 days to track down my parcel.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review for us, I am sorry that you had problems receiving your order from our courier, however I am pleased that you have now got it. Please do not hesitate to contact us again should you require any further assistance. Kind Regards Louise

Posted 1 year ago

“Only ever used HP, but decided to give you a try, but very disappointed in quality. All blurred print even after cleaning and alignment of heads. Not much difference in price so will go back to HP when these are empty. Just have to be selective in what I print. Anything important then my son will print for me. Just wish I had left well alone.”

Helpful Report

Posted 1 year ago

Good morning, Thank you so much for taking the time to provide us with your feedback on your experience with Cartridge People. We truly appreciate your effort in letting us know about your thoughts and concerns. We are truly sorry to hear that the quality of the inks you received did not meet your expectations. I will make sure you get a call from our customer service team. Kind regards Cartridge people

Posted 1 year ago

“Although their prices are great, I have found my experience with Cartridge People's team quite the opposite. After putting my required toners in my cart and then exiting the site for a later purchase, I very quickly got a call from one of their sales team, the team member was very polite and convinced me to not purchase the original toners but Cartridge People's own brand - I was guaranteed that the toners would function in the same manner the originals would, the employee was adamant that I would not regret it, that there were satisfaction guarantees etc, I was also incentivised with a discount code - so I made the purchase. I'd then done some digging and found that the toners I'd bought (the own brand ones) would not have fully functioning chips on them and that I would not be able to monitor the amount of print pages left. After reading this I checked with their customer team who confirmed that this functionality may be missing. This was a red flag for me as I was brazenly assured there would be no difference, given how expensive these things are, I decided to not risk it and return the own brand toners and purchase the original ones as I had intended. I'd let them know that I was going to return and order the original ones from them, I'd thought they would be keen to help me with this - they weren't and the returns process was very slow. When I received my refund I then proceeded to purchase the original toners, I placed the order and then within 15-20 minutes I get another call with another agent trying to persuade me yet again to purchase the own brand toners, I explained my reasoning to her and that I was happy with the original toners, she then seemingly began to contradict her colleague's statements about missing functionality and assure me that this was not the case - I then had to be direct and told her that I was not interested, she then began to offer me another original toner with a discount, to which I again refused. I have to say, the prices are great, but this is not good customer service; this is hounding customers into making purchases with seemingly false advertising - after this experience, I wonder if the staff are working on a commission basis rather than a philosophy to really create a great customer experience. One additional thing to add, even the own brand toners aren't dirt cheap, it would make sense to ensure safe delivery - although free delivery was offered this was with Evri (Hermes), who are not diligent in their delivery, after spending hundred on original toners I would expect the seller to use a service with a better reputation. I would think twice about using them going forward.”

Helpful Report

Posted 1 year ago

Good morning. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. If you have any queries or further feedback, please contact us. Kind regards, Lucy Cartridge People.

Posted 1 year ago

“Very good customer service, but the quality of the inks has been disappointing.”

Helpful Report

Posted 1 year ago

Good morning, Thank you so much for taking the time to provide us with your feedback on your experience with Cartridge People. We truly appreciate your effort in letting us know about your thoughts and concerns. Firstly, I would like to take you for your kind words about the customer service. However, we are truly sorry to hear that the quality of the inks you received did not meet your expectations. I will make sure you get a call from our customer service team. Kind regards Lucy Cartridge people

Posted 1 year ago

“Yes I had a bit of a bad experience but I can honestly say that the service I received getting my problem sorted was brilliant.”

Helpful Report

Posted 1 year ago

Dear Stella, Thank you for your review, I was sorry to hear that you had experienced an issue with your order, but was very pleased that this was resolved for you. If you do need anything further, please do not hesitate to contact us. Kind regards Cartridge People

Posted 1 year ago

“My HP laser printer refused to accept your products. You sent me replacements which did not work. My printer has a chip that rejects non HP . I wish to be removed from your email distribution list. Please do this for me. Many thanks Robert Lavis”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback on Cartridge People and our cartridges. We sincerely apologize for the inconvenience you experienced with our products. We understand that your HP laser printer refused to accept our cartridges, even after we sent you replacements. We apologize for any frustration or inconvenience this may have caused. Sadly we have learnt that certain models of HP printers have been specifically made to never accept Compatible or remanufactured cartridges which unfortunately we have no power to do anything about that. We can only apologize for any inconvenience caused. Regarding your request to be removed from our email distribution list, we are happy to do so, however for us to action this I'm afraid we do need you to provide us with your order number or email address please. And then we can certainly get that done for you. Once again, we sincerely apologize for any inconvenience caused and thank you for bringing these matters to our attention. Many thanks, The Cartridge People team

Posted 1 year ago

“The ordering was fine but I never got the cartridge. You need to change your couriers who make you wait in all day to deliver then return the goods to sender if you are not in. Use royal mail - at least they put it in the letterbox!!!”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your review. I am sorry that your order was never received by our courier, I know this can be very frustrating. I can see that you have been refunded in full for this order. I hope this helps and please do not hesitate to contact us again should you require any further assistance. Kind Regards Louise

Posted 1 year ago

“Very disappointed with delivery via Evri who failed to deliver. Customer service at cartridge would not act until well over a week had passed during which time my printer stopped working and I was unable to complete tasks. Customer service was good when they kicked into action. Hope Cartridge People use more reliable delivery firm in future. I will order from Cartridge Co. again but only on price.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your review, I am sorry to hear that delivery took longer than you expected, We do have to wait for the 5 working days that Evri state unfortunately, I understand that this may be frustrating. I can see that we have resent this order out for you and that delivery took place on Thursday 20th June. Once again, I do apologise for the delay in receiving your order and please do not hesitate to contact us again should you require any further assistance. Kind Regards Louise

Posted 1 year ago

“I originally ordered the HP cartridges, they rang and offered me a deal on their own cartridges so took the offer, the cartridges do jot work in my printer. A waste of time and money, thanks for nothing.”

Helpful Report

Posted 1 year ago

Dear Neil, Thank you for taking the time to leave a review, and I am sorry that you are having problems with the cartridges supplied by us. I can see that you have been in touch with us via email regarding this, and my colleague Alison has replied asking for more details so that we can assist you further. I will arrange for you to receive the email again so that we can try and get this resolved as soon as possible for you. Kind Regards Louise

Posted 1 year ago

“I called up about an issue I was having, and was told they would look into it and call or email me back and I have heard nothing 4 days later. Still have no working printer.”

Helpful Report

Posted 1 year ago

Thank you for your review and I am terribly sorry to hear of the problem you have encountered with the cartridge from ourselves. I can confirm that my colleague has sent over some really useful tips and tricks which should help fix the problem for you. I can see that he put this in his reply to your email today. I would kindly ask that you double check your emails inbox and hopefully you find the tips useful to fix the problem. If not please do let us know and we can email it over again. Thank you

Posted 1 year ago

“Having bought Ink Cartridges from CP for years for my HP Office jet 8500 without problems it would seem this time I received Non- Genuine replacements, as my printer won't recept them, £ 40 plus down the drain.”

Helpful Report

Posted 1 year ago

Dear Francis, I am so sorry to hear about this. I will make sure someone from our customer service team will contact you about the cartridges for a resolution. Kind regards Lucy Cartridge People.

Posted 1 year ago

“The delivery was late and I had to go to Currys to buy some. So now I have 2 sets of cartridges .I think you need to talk to your delivery people.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with us at Cartridge People. We are terribly sorry for the inconvenience caused by the late delivery, which compelled you to purchase cartridges from Currys. We understand how frustrating it can be to receive a late delivery and then end up with duplicate sets of cartridges. Rest assured, we will have a discussion with our delivery team to ensure such situations do not recur in the future. Once again, we extend our sincerest apologies for the inconvenience caused, and we thank you for bringing it to our attention. We value your custom and hope to have you order from us again. If there is anything else you would like to discuss or if you have any further concerns, please do not hesitate to reach out to us. We are here to assist you.

Posted 1 year ago

“I HAVE RECENTLY PURCHASED 2 OFF LC421XLBK FROM YOU. THESE WERE BOTH FAULTY. 7 DAYS AGO YOU PROMISED TO SEND ME FOC REPLACEMENTS -- NOTHING RECEIVED FROM YOU AS PROMISED.”

Helpful Report

Posted 1 year ago

“I bought original brand name ink for my Brother printer, then had a phone call from this store and a very nice woman persuaded me to get the store compatible inks; I've had problems with other shops compatible inks in previous printers but she assured me Brother printers were different and it would work fine. I agreed because there was a 3 year guarantee and she was very persuasive. Once installed the compatible inks were streaky and missing some dark tones despite head cleaning and repeated test sheets. They did refund me quite quickly, but I'm very unhappy with the pushy phone call after purchase persuading me to go against instinct and experience. I wouldn't shop here again for that alone.”

Helpful Report

Posted 1 year ago

Good morning Michelle, Thank you for your review. I am sorry you had a problem with our own brand cartridges. We do not have a very high fault rate, so I apologise that you experienced an issue on your recent order. I am sorry that you feel the call made was 'pushy', I shall pass this to the relevant department. Kind Regards, Marianne

Posted 1 year ago

“I was under a tough deadline, and was assured that the ink cartridges I ordered would be available by the next day derlivery I paid an extra fee for. Three days later they hadn't arrived; the DPD tracker showed they were out for delivery, then delayed, then nothing. Eventually I bought the same product from Amazon instead, albeit at a slightly higher price, and they arrived within twelve hours. The Cartridge People / DPD parcel still hasn't turned up. The only good thing about Cartridge People is that they did refund my money quickly. But never again.”

Helpful Report

Posted 1 year ago

Dear John, Thank you for taking the time to leave us a review, I am sorry that your parcel didn't arrive. Unfortunately, sometimes things happen within the DPD network that are beyond our control and cause delays with orders arriving on time. I have looked at your order and can see that you have now been refunded in full for this. Please accept my apologies for any inconvenience caused, and please do not hesitate to contact us again should you require any further assistance. Kind Regards Louise

Posted 1 year ago

“I made an order but never received it. The delivery company tried twice to deliver it but I was out both times. I knew I wasnt going to be there but there was no options to change the slot. They didn't leave it in my safe space and they didn't leave it with a neighbour. Once they has tried twice they sent it back, so i didn't ever receive it. They then had to refund my money. It was a complete waste of time.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback about your experience with Cartridge People. We truly appreciate your valuable input. First and foremost, please accept our sincerest apologies for the inconvenience you faced with the delivery of your order. We understand how frustrating it must have been for the delivery company to not provide any alternative options for changing the delivery slot. Additionally, it is truly regrettable that they did not leave the package in your safe space or with a neighbour as requested. Once again, we apologize for the inconvenience caused and appreciate your patience and understanding. Warm regards, Emma Cartridge People

Posted 1 year ago

“The service was very good and fast and efficient but the driver spoiled everything instead of ringing the doorbell he tried to force the parcel through the letter box and ripped the package as I was at home I opened the door and asked him why he was trying to force the parcel through the door when there is a doorbell was not impressed with the driver as he tried to pull the parcel which was stuck in the letter box the envelope got ripped off”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide your valuable feedback on your recent experience with Cartridge People. We greatly appreciate your input and apologise for the inconvenience caused due to the driver's actions. We would advise suing the couriers app to provide feedback on the driver so this can be investigated. Once again, we sincerely apologise for any inconvenience caused, and we thank you for bringing this matter to our attention. Should you have any further concerns or require any assistance, please do not hesitate to reach out to our customer support team. Thank you for your continued support. Best regards, Emma Cartridge People Team

Posted 1 year ago

“I do not know! Your company would not allow me to conclude the transaction. I have run out of ink and it would be useful to know if you are able to provide me with a cartridge or two...”

Helpful Report

Posted 1 year ago

I am very sorry to hear that you have had trouble placing an order on our website. We have double checked and there isn't any problems with our payment system. However we are always happy to help you place an order, therefore please do feel free to contact us via email or phone and we will be sure to help place your order quickly and easily. We look forward to hearing back from you. Thank you

Posted 1 year ago

Cartridge People is rated 4.8 based on 114,877 reviews