Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

“The delivery was late and I had to go to Currys to buy some. So now I have 2 sets of cartridges .I think you need to talk to your delivery people.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with us at Cartridge People. We are terribly sorry for the inconvenience caused by the late delivery, which compelled you to purchase cartridges from Currys. We understand how frustrating it can be to receive a late delivery and then end up with duplicate sets of cartridges. Rest assured, we will have a discussion with our delivery team to ensure such situations do not recur in the future. Once again, we extend our sincerest apologies for the inconvenience caused, and we thank you for bringing it to our attention. We value your custom and hope to have you order from us again. If there is anything else you would like to discuss or if you have any further concerns, please do not hesitate to reach out to us. We are here to assist you.

Posted 1 year ago

“I HAVE RECENTLY PURCHASED 2 OFF LC421XLBK FROM YOU. THESE WERE BOTH FAULTY. 7 DAYS AGO YOU PROMISED TO SEND ME FOC REPLACEMENTS -- NOTHING RECEIVED FROM YOU AS PROMISED.”

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Posted 1 year ago

“I bought original brand name ink for my Brother printer, then had a phone call from this store and a very nice woman persuaded me to get the store compatible inks; I've had problems with other shops compatible inks in previous printers but she assured me Brother printers were different and it would work fine. I agreed because there was a 3 year guarantee and she was very persuasive. Once installed the compatible inks were streaky and missing some dark tones despite head cleaning and repeated test sheets. They did refund me quite quickly, but I'm very unhappy with the pushy phone call after purchase persuading me to go against instinct and experience. I wouldn't shop here again for that alone.”

Helpful Report

Posted 1 year ago

Good morning Michelle, Thank you for your review. I am sorry you had a problem with our own brand cartridges. We do not have a very high fault rate, so I apologise that you experienced an issue on your recent order. I am sorry that you feel the call made was 'pushy', I shall pass this to the relevant department. Kind Regards, Marianne

Posted 1 year ago

“I was under a tough deadline, and was assured that the ink cartridges I ordered would be available by the next day derlivery I paid an extra fee for. Three days later they hadn't arrived; the DPD tracker showed they were out for delivery, then delayed, then nothing. Eventually I bought the same product from Amazon instead, albeit at a slightly higher price, and they arrived within twelve hours. The Cartridge People / DPD parcel still hasn't turned up. The only good thing about Cartridge People is that they did refund my money quickly. But never again.”

Helpful Report

Posted 1 year ago

Dear John, Thank you for taking the time to leave us a review, I am sorry that your parcel didn't arrive. Unfortunately, sometimes things happen within the DPD network that are beyond our control and cause delays with orders arriving on time. I have looked at your order and can see that you have now been refunded in full for this. Please accept my apologies for any inconvenience caused, and please do not hesitate to contact us again should you require any further assistance. Kind Regards Louise

Posted 1 year ago

“I made an order but never received it. The delivery company tried twice to deliver it but I was out both times. I knew I wasnt going to be there but there was no options to change the slot. They didn't leave it in my safe space and they didn't leave it with a neighbour. Once they has tried twice they sent it back, so i didn't ever receive it. They then had to refund my money. It was a complete waste of time.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback about your experience with Cartridge People. We truly appreciate your valuable input. First and foremost, please accept our sincerest apologies for the inconvenience you faced with the delivery of your order. We understand how frustrating it must have been for the delivery company to not provide any alternative options for changing the delivery slot. Additionally, it is truly regrettable that they did not leave the package in your safe space or with a neighbour as requested. Once again, we apologize for the inconvenience caused and appreciate your patience and understanding. Warm regards, Emma Cartridge People

Posted 1 year ago

“The service was very good and fast and efficient but the driver spoiled everything instead of ringing the doorbell he tried to force the parcel through the letter box and ripped the package as I was at home I opened the door and asked him why he was trying to force the parcel through the door when there is a doorbell was not impressed with the driver as he tried to pull the parcel which was stuck in the letter box the envelope got ripped off”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide your valuable feedback on your recent experience with Cartridge People. We greatly appreciate your input and apologise for the inconvenience caused due to the driver's actions. We would advise suing the couriers app to provide feedback on the driver so this can be investigated. Once again, we sincerely apologise for any inconvenience caused, and we thank you for bringing this matter to our attention. Should you have any further concerns or require any assistance, please do not hesitate to reach out to our customer support team. Thank you for your continued support. Best regards, Emma Cartridge People Team

Posted 1 year ago

“I do not know! Your company would not allow me to conclude the transaction. I have run out of ink and it would be useful to know if you are able to provide me with a cartridge or two...”

Helpful Report

Posted 1 year ago

I am very sorry to hear that you have had trouble placing an order on our website. We have double checked and there isn't any problems with our payment system. However we are always happy to help you place an order, therefore please do feel free to contact us via email or phone and we will be sure to help place your order quickly and easily. We look forward to hearing back from you. Thank you

Posted 1 year ago

“i am having a lot of trouble with these ink cartridges every time i try yo print so i have to remove the cartridges and clean the copper strip i am realy fed up with them .”

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Posted 1 year ago

I can see you have been in contact with us regarding issues with the cartridges. We gave you some advise to try. Your order is covered with our guarantee. One of the team will be in contact shortly. Kind Regards, Sarah

Posted 1 year ago

“The cartridge 581XXL for my canon ts 6350a originally supplied would not work properly as it didn't indicate the ink level and the printer refused to work. I was advised by Cartridge World how to overcome this which worked but as there was no indication when it ran out, the printer ceased to work. No amount of cleaning and replacement cartridges would get it working again and it appears the nozzle in irretrievably BLOCKED. I now need to buy a new printer.”

Helpful Report

Posted 1 year ago

Dear Christopher, Thank you for your review and I am sorry that you are having problems with cartridges supplied by us. I have looked at your order and can see that you have been in contact us regarding this and we have sent you some advice to try, we have however not heard from you since then so I will contact you today to obtain further information so that we can assist you further. Kind Regards Louise

Posted 1 year ago

“Order easy to make and delivered promptly. Downside, I now constantly receive copious amounts of email 'ads' from you often unrelated to my purchase. When I say copious, I mean up to 10+ a day. Although I have selected NO for information from you they still appear and even 'Blocking' is ineffective. Therefore, scoring will be low. I prefer to use a company when I require to and dislike being bombarded for stuff I neither want or need.”

Helpful Report

Posted 1 year ago

Good morning, Thank you four your review. I have checked your account and can confirm that you have been unsubscribed from both marketing emails and review requests. You can opt down/reduce the amount of emails you receive in your account - you can do this by logging into your account and clicking on Manage Marketing Preferences. Then opt down to the following options for marketing emails - weekly, fortnightly, monthly, every 3 months. You can also do this by clicking on the unsubscribe link in the bottom of any marketing emails that you receive. I do hope this helps. Kind Regards, Marianne

Posted 1 year ago

“Delivery was OK but why amn I receiving loads of email adverts, I have unsubscribed twice & advised Google of the pestering but still they keep sending messages. Probably shall not order from them again”

Helpful Report

Posted 1 year ago

Good morning, Thank you four your review. I have checked your account and can confirm that you have been unsubscribed from both marketing emails and review requests. You can opt down/reduce the amount of emails you receive in your account - you can do this by logging into your account and clicking on Manage Marketing Preferences. Then opt down to the following options for marketing emails - weekly, fortnightly, monthly, every 3 months. You can also do this by clicking on the unsubscribe link in the bottom of any marketing emails that you receive. I do hope this helps. Kind Regards, Marianne

Posted 1 year ago

“I sent the following email after my most recent order/experience. No response! To: salesteam@cartridgepeople.com Thu 02/05/2024 23:12 Good Evening, With regard to the so called 'offer' I am not impressed with the way you do business. Why didn't you text me. If an unknown number shows on my phone and I am busy then it may not get a response. So right now you have left me feeling I have 'lost out'! Thanks!! Have a 'nice day'. Ian Gibson.”

Helpful Report

Posted 1 year ago

Dear Ian, Thank you for your feedback. I can confirm that your order has been despatched and that we did email you to contact us regarding an offer on the items being ordered. We did advise if you would like to discuss this, please contact us on 01270 510 099 before 5pm - if we do not hear from you, your order will be dispatched today. If you do need anything further, please do not hesitate to contact us. Kind regards Cartridge People

Posted 1 year ago

“Within ten minutes of placing my order I received a phone call from the company trying to persuade me to cancel my xerox ink cartridge order in favour of their own-brand ink. I said I wasn’t interested, and that I’d placed my order for xerox for a reason and the sales rep attempted to persuade me again, despite me saying I wasn’t interested. Wouldn’t recommend and I wouldn’t place another order with you.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your valuable review regarding your recent experience with Cartridge People. We truly appreciate your feedback. We sincerely apologize for the inconvenience caused by the phone call you received from our sales representative. We understand that you had already made a decision to purchase a Xerox Original product and felt uncomfortable with the attempt to persuade you otherwise. This is certainly not the level of service we aim to provide, and we apologize for any frustration caused by this interaction. We strive to offer our customers a seamless and enjoyable shopping experience, and your feedback helps us identify areas where we can improve. We would like to make things right for you and ensure that this does not happen again in the future.. Therefore I have arranged for you to be removed from the sales call lists and you wont receive any more. Once again, we apologize for any inconvenience caused and thank you for bringing this to our attention. We hope that you choose to order from us again and give us the chance to put things right. Thank you

Posted 1 year ago

“Am still awaiting contact details to return incorrectly ordered product.”

Helpful Report

Posted 1 year ago

Dear David, Thank you for your review. I can confirm we responded to your initial email with our return information within an hour of receiving it. I will resend your return details again but would advise checking your junk/spam inbox. Kind regards, Emma

Posted 1 year ago

“Having bought a printer from Cartrige I was told to save money by buying "compatible" ink. Unfortunately the printer wouldn't accept one the cartridges so wouldn't print. I spent hours going through the recommended processes to make the printer work but to no avail. The only answer was to buy a genuine cartridge from the manufacturer of the machine. The "saving money" side thus diminished as I have an unusable, but full cartridge, representing dead money.”

Helpful Report

Posted 1 year ago

Dear George, Thank you so much for taking the time to share your experience with Cartridge People. We genuinely appreciate your feedback and are truly sorry to hear about the issue you encountered with the ink cartridge for your printer. We truly value our customers like you, and we want to make things right. I can't see that you have yet contacted our Customer Service department so I will arrange for someone to contact you and look into resolving the issue. Once again, thank you for bringing this to our attention. We apologise for any inconvenience caused and look forward to hearing from you. Best regards, Emma

Posted 1 year ago

“This service has been very good for me in the past but on this ocassion I was extremely dissapointed by the time that it took to deliver the order (placed on a Wednesday) to delivery (the following Monday). The parcel was marked as next day delivery so it may be a bad choice of courier by Cartridge People. If this was the case, they should review their courier options. I have highlighted this to Cartridge People by email. Mr PD Williams (IOW)”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review, I am sorry that your delivery took longer than expected. I have looked and you selected our standard delivery service which we advise can normally take 1-3 working days however on occasions they can take up to 5 working days, I am sorry that this was the case for yourself. We do have a number of different delivery options available on the website if you are needing it next working day. Kind Regards Louise

Posted 1 year ago

“Always used genuine HP cartridges & never had a problem, thought I would try yours. Letters are smudged & part printed. Last time I go for the cheap option.”

Helpful Report

Posted 1 year ago

Dear Paul, Thank you so much for taking the time to share your experience with Cartridge People. We genuinely appreciate your feedback and are sorry to hear about the issues you encountered with our cartridges. We understand how frustrating it can be when letters are smudged and only partially printed. We apologise for any inconvenience this may have caused you. A member of the team will be in contact to get more details regarding your purchase. This will greatly assist us in addressing the issue and preventing any similar incidents from occurring in the future. We value you as a customer and sincerely apologise for any inconvenience caused. Once again, thank you for bringing this to our attention, and we look forward to resolving the matter promptly. Best regards, Emma Customer Support Team

Posted 1 year ago

“Toner was delivered promptly but I couldn't get it to work in my hp laser jet printer. I have subsequently bought a new toner from HP which is working perfectly. Therefore not happy with the quality of the product when it was sold as HP compatible.”

Helpful Report

Posted 1 year ago

Dear John,Thank you so much for taking the time to share your experience with us at Cartridge People. We genuinely appreciate your feedback and apologize for any inconvenience caused. We understand that the toner you purchased was delivered promptly, but unfortunately, you encountered difficulties in getting it to work with your HP LaserJet printer. We are truly sorry for the inconvenience and frustration this may have caused you. I have looked into your account, and I can't see that you have contacted us previously about this issue so I will arrange for a team member to contact you. We look forward to rectifying the issue you have had. Kind regards, Emma

Posted 1 year ago

“I place an order for manufacturer brand cartridges and then I get an email and phone calls trying to persuade me to change to own brand, which I've tried and find them inferior. I do not like or respond to pressure salesmanship and have unsubscribed from receiving daily emails.”

Helpful Report

Posted 1 year ago

Dear Dennis, Thank you so much for taking the time to share your experience with us at Cartridge People. We truly appreciate your feedback and apologize for the inconvenience you encountered. We apologise for any discomfort or inconvenience caused by the call from our Outbound Team. We respect your preference and understand that the manufacturer brand is your preferred choice. We value you as our customer and we are committed to addressing the issues you have raised. We look forward to hearing from you and working towards a better experience for you. Best regards, Emma Customer Support Team

Posted 1 year ago

“Reasonable price and prompt deliverey. However, i did not appreciate the 5 minute telephone hard sell trying to get me to 'Upgrade' from one single colour cartridge to four own brand cartridges to 'save money'. Firstly, I only needed one cartridge, the others are half full. Secondly, I appreciate that own brand cartridges are cheaper than OEM items. This is for a reason! Whilst I have purchased cartridge people's brand in the past and they have performed adequately, others from equally respectable suppliers have not. Buying them is a lottery! Also, the lack of communication between own brand cartridges and the printer is a hassle. I just want to spend one minute fitting to plug and play. If cartridge people do not want to sell manufacturers cartridges because they are less profitable for them then their own brand then please withdraw them from sale and I will go elswhere. But if I order from this site again and get an upselling call I will definately cancel the order and take our business somwhere else.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to provide us with your feedback. We truly appreciate your honest review of Cartridge People and we apologize for any inconvenience caused. We are glad to hear that you found our prices reasonable and that your delivery was prompt. However, we apologise for any discomfort or inconvenience caused by the call you received. I can confirm your account has been supressed as actioned by the Outbound after the call so you will not receive any further calls. Thank you again for taking the time to share your experience with us. We hope to have the opportunity to serve you better in the future. Best regards, Emma

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Cartridge People Reviews