Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,854 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,854 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was pretty much promised that the Cartridge People own cartridges would work in my my HP printer and so i bought them, this was very much not the case which cost me time and money”

Helpful Report

Posted 10 months ago

Dear Ordon, Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Cartridge People. We genuinely appreciate your valuable input and would like to offer our sincerest apologies for the inconvenience you faced. I'm sorry to hear you have had an issue with the cartridge that has been supplied, however I can see we have been in contact with you and a resolution is in place. Once again, we truly value your feedback and thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused. Kind Regards, Lindsay Cartridge People

Posted 10 months ago

“I have used your company for many years and have always been delighted with the prompt efficient service. One of the reasons I was so happy was because it came by Royal Mail which suited my living arrangements as Royal Mail has easy access to my apartment building. Carriers do not and I had to opt for Evri to deliver to a collection point which added to the delivery time. I did not receive my inks for several days instead of the usual prompt de;ivery previously.”

Helpful Report

Posted 10 months ago

Dear Lynne, Thank you for taking the time to leave us a review. I do apologise that it took longer than expected to receive your order, we do now use Evri to deliver all our parcels unless you opt for a quicker delivery and then we use DPD at a small charge. We use Evri as we are able to track the parcels a lot better than other delivery companies we have used in the past. Kind Regards Louise

Posted 10 months ago

“Very disappointed with the product although promised the ink would work in my Epsom printer not only did it fail but it as cost me a new printer.”

Helpful Report

Posted 10 months ago

Dear Michael, Thank you for your review. I am sorry that you have had problems with the cartridges ordered from us. You are covered by our guarantee by our guarantee, therefore I will arrange for you to be contacted as soon as possible regarding this. Kind Regards Louise

Posted 10 months ago

“Having started to use Cartridge People own brand cartridges I have started to experience problems I never had with OEM cartridges. The first time the printer did not recognise the cartridge and the second time the print out is all misaligned and I am advised to perform a print head realignment. I will probably not order Cartridge People own brand again.”

Helpful Report

Posted 10 months ago

Good Morning, Thank you for your email, and I am sorry that you are having problems with a cartridge supplied by us. You are covered by our guarantee, therefore I will arrange for you to be contacted as soon as possible to try to resolve this for you. Kind Regards Louise

Posted 10 months ago

“You perform but the delivery was very poor I wrote a review on the courier I personally would not use them doing down your service”

Helpful Report

Posted 10 months ago

Dear Anthony, Thank you for your review and I am sorry to hear that your delivery took longer than you expected, Although most orders arrive within 1-3 working days we do ask our customers to allow up to 5 working days for delivery. We do have different delivery options available should you need your order quicker. Kind Regards Louise

Posted 10 months ago

“ordered 13 days ago still not received items”

Helpful Report

Posted 10 months ago

Thank you for your review. I am sorry to hear that you have experienced delays with the delivery of your order. I can see that you have spoken to my colleague and a replacement order has been dispatched which has been received with the courier. Delivery is within 1-3 working days. Kind Regards, Gemma

Posted 10 months ago

“Printer cartridges delivered 15 days after my order. Lucky I keep a few spares. I suspect poor service is due to their delivery team at Evri. Recommend they change their delivery team.”

Helpful Report

Posted 10 months ago

Dear Rob, Thank you for taking the time to leave us a review. I do apologise for the delay in receiving your order, Evri would normally deliver within five working days from dispatch. I am sorry that this wasn't the case for yourself. Kind Regards Louise

Posted 10 months ago

“I regularly purchase inks from your company and recently had three emails concerning a price reduction, after the third email, I decided to go ahead with an order and was charged the normal price!!”

Helpful Report

Posted 11 months ago

Dear John, Thank you for your email, I am sorry that you have been charge full price. I will arrange for you to be contacted directly regarding this. Kind Regards Louise Cartridge

Posted 10 months ago

“It has been 7 days now since I put the order in and it is only half way through Evri tracking. Not normally like this but it is Evri what can you expect. Ink my printer is running out fast. I might have to go to Currys PC world tomorrow to get a cartridge! In addition I have had several cold calls on my mobile trying to sell me more - stop calling me. Not good.”

Helpful Report

Posted 11 months ago

Dear Alison, Thank you for your review and I am sorry to hear that you are still waiting for the delivery of your order. Our courier normally delivers within 1-5 working days, I am sorry that hasn't been the case for you. I will contact you directly regarding this so that we can try to get this resolved for you as soon as possible. Kind Regards Louise

Posted 11 months ago

“Delivery much too ealry 7 a.m. got me out of bed. aged 87. Wish you used royal mail instead of Evri. Customers have no choice as we don't know, when we order from online retailer, which delvery company they will use. And they press the doorbell far too long. Will fell upset all day now!!”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to provide us with your feedback. We greatly appreciate hearing about your experience with Cartridge People. First and foremost, we would like to sincerely apologize for any inconvenience caused by the early delivery. We understand that being woken up unexpectedly at 7am can be quite disrupting. We will take your suggestion into consideration and explore getting this sorted with the courier. We are sorry to hear that the delivery company used, Evri, was not satisfactory for you. We understand that as customers, it can be frustrating not knowing which delivery company will be used when ordering from an online retailer. We will certainly take this aspect into account moving forward, and see if we can provide more transparency around this matter to avoid any surprises. Regarding the excessive doorbell ringing, we apologize for any distress caused. We will communicate this matter to our delivery partners and emphasize the importance of being respectful and considerate during the delivery process. Your feedback is extremely valuable to us. We truly care about our customers' satisfaction, and thanks to your input, we can now work towards making improvements. If there is anything specific you would like us to focus on to enhance your future experience with Cartridge People, please do let us know. Your suggestions are highly appreciated. Thank you once again for sharing your concerns

Posted 11 months ago

“Damaged goods”

Helpful Report

Posted 11 months ago

Good Morning, Thank you for taking the time to leave a review. I will ensure a member of our customer service team contacts you to discuss this further. Kind Regards, Cartridge People

Posted 11 months ago

“I bought HP own brand cartridges. Quantity is poor black cartridge is showing 2/3rd full and colour cartridge is showing 1/3 full. Otherwise every thing else is ok”

Helpful Report

Posted 11 months ago

Good Morning, Thank you for taking the time to leave your feedback. I'm sorry to hear you have experienced issues with the cartridges supplied. I will ensure a member of our customer service team contacts you to discuss this further. Kind Regards, Lindsay Cartridge People

Posted 11 months ago

“I was as earlier stated surprised I did not receive a tester tape, I was not expecting any free tapes at all but I have seen on various statements tha you send a tester tape with printers,you sent me a pack of playing cards which I gave to my granddaughter!”

Helpful Report

Posted 11 months ago

Good Afternoon, Thank you for taking the time to leave a review. I'm sorry to hear you haven't received all the items you were expecting. I will ensure a member of our customer service team contacts you to discuss this further. Kind Regards, Lindsay Cartridge People

Posted 11 months ago

“The delivery, the parcel was thrown onto the path and not put in the porch therefore the parcel was very wet, I made a mistake by taking off the wrong tag , I phoned you up and asked your Si Bennet what to do , he told me it would not work now but very kindly says he will send a replace one free of change, which was outstanding service.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Cartridge People. We sincerely appreciate customers like you who let us know about their experience, as it helps us constantly improve our services. We would like to apologise for the inconvenience caused by the delivery of your parcel. It is certainly not our intention for deliveries to be mishandled and we understand the frustration caused by the wet condition of your package. Rest assured, we will address this issue with our delivery partners to ensure such incidents do not occur in the future. We are glad to hear that Si provided you with helpful guidance, and we'll ensure our team is better equipped to assist customers in similar situations. We are happy to hear that you found Si's offer to send a replacement cartridge free of charge outstanding. It is our commitment to provide exceptional service, and we're glad this was reflected in your interaction with Si Bennett. As we constantly strive to improve our customers' experience, we would love to hear your suggestions on how we can better serve you. Please feel free to share any additional feedback or suggestions you may have, as your input is instrumental in helping us make positive changes. Thank you once again for your valuable feedback and for choosing Cartridge People. We appreciate your support and look forward to serving you better in the future.

Posted 11 months ago

“Packaging was torn open cartridges were still in the package but no free pen (not that it mattered)”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to provide your feedback on your recent experience with Cartridge People. We truly appreciate your input and apologize for the issues you encountered. We are truly sorry to hear that the packaging of the cartridges you received was torn open. Our aim is to ensure that all our products are delivered to our customers in perfect condition. However, we understand that this must have been disappointing for you, despite the cartridges still being securely in the package. Additionally, we understand from your review that you did not receive the free pen that was supposed to be included with your order. Although it may seem like a small matter, we apologize this wasn't received and we will of course ensure that a free pen is included with your next order. At Cartridge People, we truly value your opinion in order to improve our services. Once again, thank you for your review.

Posted 11 months ago

“Cartridge people have always given me a great product/service. However, my last purchase was cancelled by me due to the utter incompetence of their chosen delivery provider (Evri). I did not receive my order, even after it left the warehouse 1 week earlier. Whilst CP use Evri as their chose delivery provide I will not be placing anymore orders with your comany again. PLEASE get rid of Evri!!”

Helpful Report

Posted 1 year ago

Dear Colin, Thank you for your review. I am sorry to hear of the issue you have had receiving your parcel with Evri. Evri delivery successfully 97% of our parcels so I apologise that you were one of the few that weren't successful. I can see that your order has been refunded as requested. I apologise again for any inconvenience caused. Kind regards, Emma

Posted 1 year ago

“Ordered cartridges for my HP printer. Not super cheap but just marginally less than Amazon. The tracking stated that my purchase would be delivered on a Wednesday by EVRI. I got a message late on Wednesday from them saying it would be delivered on Thursday. It never arrived. Finally on Friday my neighbour brought round the package as they wrongly delivered it to them. So it was 2 days late and delivered to the wrong house (there are only 7 houses in my post code). Finally, when I fitted them into my printer, it didn’t recognise non-HP cartridges. I will never use this company again.”

Helpful Report

Posted 1 year ago

Dear Mike, Thank you so much for taking the time to provide your feedback on your experience with Cartridge People. We appreciate your honest review and we sincerely apologize for the issues you encountered with your recent purchase. I will ensure a member of out team contacts you shortly. Kind regards, Gemma Cartridge People Customer Support

Posted 1 year ago

“Paid for same day delivery, was delivered the following afternoon.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We do not offer same day delivery service and I can see from your order that you paid for DPD Saturday delivery service and this was delivered on the Saturday. I will ensure your feedback is passed on. Kind Regards, Gemma

Posted 1 year ago

“i ordered some cartridges and received a call to say if i ordered the own brand it would be better for us i was very sceptical but ordered them - when we fitted them they dont work as promised - i did call back and didnt get a helpful response”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your recent experience with Cartridge People. We truly appreciate customers like you who take the time to let us know about their experiences. Firstly, we would like to apologize for the inconvenience you faced when you ordered our own brand cartridges and they didn't work as promised. We understand your skepticism initially, and we deeply regret that your expectations were not met. I can see that you have been in contact with our Customer Services Team who has offered you advice to try and if this did not work to call back so we could rectify the issue. Kind Regards, Cartridge People

Posted 1 year ago

“I am afraid it was a disaster. I inserted the black cartridge which my computer accepted as I read, £new cartridge installed". i then printed an A4 page of writing and with 2 black and white photos. It printed the photos badly but absolutely no sign of the writing at all. I then printed a 'test page'. No balck printing appeaed at all. So I took the cartidge out again to see if I had removed all the bits I should have removed from the new cartridge. Unfortunately I removed too much. including the metal strips. When I inserted it again the only message was 'insert a black cartridge'. I had obviously wrecked it so I have thrown it away and bought a new cartridge from a local shop. The colour carttridge I bought from you I have yet to use.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback regarding your experience with Cartridge People. We truly appreciate hearing about your firsthand encounter and we are sorry for the inconvenience caused. We are truly sorry to learn about the disaster you faced when trying to install the black cartridge. It is disappointing to hear that the cartridge did not perform as expected, resulting in poor photo printing and no sign of written content. We understand how frustrating this must have been for you. We apologize for any confusion caused by our product and we acknowledge that quality should never be compromised. Your report regarding the missing black printing on the test page is also concerning, and we are keen on addressing this issue as swiftly as possible. We apologize for any confusion caused by our product and accept responsibility for the difficulties you encountered. It was an unfortunate oversight on our part, and we truly regret the inconvenience you experienced. Your satisfaction is of utmost importance to us, and we are committed to making things better. Once again, we would like to extend our deepest apologies for the inconvenience caused. We appreciate your patience and understanding. We look forward to better serving you in the future. Warmest regards, Cartridge People

Posted 1 year ago

Cartridge People is rated 4.8 based on 114,854 reviews