Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 112,970 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 112,970 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery, the parcel was thrown onto the path and not put in the porch therefore the parcel was very wet, I made a mistake by taking off the wrong tag , I phoned you up and asked your Si Bennet what to do , he told me it would not work now but very kindly says he will send a replace one free of change, which was outstanding service.”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Cartridge People. We sincerely appreciate customers like you who let us know about their experience, as it helps us constantly improve our services. We would like to apologise for the inconvenience caused by the delivery of your parcel. It is certainly not our intention for deliveries to be mishandled and we understand the frustration caused by the wet condition of your package. Rest assured, we will address this issue with our delivery partners to ensure such incidents do not occur in the future. We are glad to hear that Si provided you with helpful guidance, and we'll ensure our team is better equipped to assist customers in similar situations. We are happy to hear that you found Si's offer to send a replacement cartridge free of charge outstanding. It is our commitment to provide exceptional service, and we're glad this was reflected in your interaction with Si Bennett. As we constantly strive to improve our customers' experience, we would love to hear your suggestions on how we can better serve you. Please feel free to share any additional feedback or suggestions you may have, as your input is instrumental in helping us make positive changes. Thank you once again for your valuable feedback and for choosing Cartridge People. We appreciate your support and look forward to serving you better in the future.

Posted 10 months ago

“Packaging was torn open cartridges were still in the package but no free pen (not that it mattered)”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to provide your feedback on your recent experience with Cartridge People. We truly appreciate your input and apologize for the issues you encountered. We are truly sorry to hear that the packaging of the cartridges you received was torn open. Our aim is to ensure that all our products are delivered to our customers in perfect condition. However, we understand that this must have been disappointing for you, despite the cartridges still being securely in the package. Additionally, we understand from your review that you did not receive the free pen that was supposed to be included with your order. Although it may seem like a small matter, we apologize this wasn't received and we will of course ensure that a free pen is included with your next order. At Cartridge People, we truly value your opinion in order to improve our services. Once again, thank you for your review.

Posted 10 months ago

“Cartridge people have always given me a great product/service. However, my last purchase was cancelled by me due to the utter incompetence of their chosen delivery provider (Evri). I did not receive my order, even after it left the warehouse 1 week earlier. Whilst CP use Evri as their chose delivery provide I will not be placing anymore orders with your comany again. PLEASE get rid of Evri!!”

Helpful Report

Posted 10 months ago

Dear Colin, Thank you for your review. I am sorry to hear of the issue you have had receiving your parcel with Evri. Evri delivery successfully 97% of our parcels so I apologise that you were one of the few that weren't successful. I can see that your order has been refunded as requested. I apologise again for any inconvenience caused. Kind regards, Emma

Posted 10 months ago

“Ordered cartridges for my HP printer. Not super cheap but just marginally less than Amazon. The tracking stated that my purchase would be delivered on a Wednesday by EVRI. I got a message late on Wednesday from them saying it would be delivered on Thursday. It never arrived. Finally on Friday my neighbour brought round the package as they wrongly delivered it to them. So it was 2 days late and delivered to the wrong house (there are only 7 houses in my post code). Finally, when I fitted them into my printer, it didn’t recognise non-HP cartridges. I will never use this company again.”

Helpful Report

Posted 10 months ago

Dear Mike, Thank you so much for taking the time to provide your feedback on your experience with Cartridge People. We appreciate your honest review and we sincerely apologize for the issues you encountered with your recent purchase. I will ensure a member of out team contacts you shortly. Kind regards, Gemma Cartridge People Customer Support

Posted 10 months ago

“Paid for same day delivery, was delivered the following afternoon.”

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Posted 10 months ago

Thank you for taking the time to leave a review. We do not offer same day delivery service and I can see from your order that you paid for DPD Saturday delivery service and this was delivered on the Saturday. I will ensure your feedback is passed on. Kind Regards, Gemma

Posted 10 months ago

“i ordered some cartridges and received a call to say if i ordered the own brand it would be better for us i was very sceptical but ordered them - when we fitted them they dont work as promised - i did call back and didnt get a helpful response”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to share your feedback about your recent experience with Cartridge People. We truly appreciate customers like you who take the time to let us know about their experiences. Firstly, we would like to apologize for the inconvenience you faced when you ordered our own brand cartridges and they didn't work as promised. We understand your skepticism initially, and we deeply regret that your expectations were not met. I can see that you have been in contact with our Customer Services Team who has offered you advice to try and if this did not work to call back so we could rectify the issue. Kind Regards, Cartridge People

Posted 10 months ago

“I am afraid it was a disaster. I inserted the black cartridge which my computer accepted as I read, £new cartridge installed". i then printed an A4 page of writing and with 2 black and white photos. It printed the photos badly but absolutely no sign of the writing at all. I then printed a 'test page'. No balck printing appeaed at all. So I took the cartidge out again to see if I had removed all the bits I should have removed from the new cartridge. Unfortunately I removed too much. including the metal strips. When I inserted it again the only message was 'insert a black cartridge'. I had obviously wrecked it so I have thrown it away and bought a new cartridge from a local shop. The colour carttridge I bought from you I have yet to use.”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to share your feedback regarding your experience with Cartridge People. We truly appreciate hearing about your firsthand encounter and we are sorry for the inconvenience caused. We are truly sorry to learn about the disaster you faced when trying to install the black cartridge. It is disappointing to hear that the cartridge did not perform as expected, resulting in poor photo printing and no sign of written content. We understand how frustrating this must have been for you. We apologize for any confusion caused by our product and we acknowledge that quality should never be compromised. Your report regarding the missing black printing on the test page is also concerning, and we are keen on addressing this issue as swiftly as possible. We apologize for any confusion caused by our product and accept responsibility for the difficulties you encountered. It was an unfortunate oversight on our part, and we truly regret the inconvenience you experienced. Your satisfaction is of utmost importance to us, and we are committed to making things better. Once again, we would like to extend our deepest apologies for the inconvenience caused. We appreciate your patience and understanding. We look forward to better serving you in the future. Warmest regards, Cartridge People

Posted 10 months ago

“The Own Brand Canon 055 Multipack cartridges work for a Canon i-SENSYS LBP-663Cdw, but will show as having no toner after every print so will stop working. This means you have to disconnect and reconnect the printer each time to print multiple documents.”

Helpful Report

Posted 10 months ago

Dear Anthony, Thank you so much for taking the time to share your experience with Cartridge People. We genuinely appreciate your feedback, as it helps us improve and provide a better service to our valued customers like yourself. Firstly, please accept our sincerest apologies for the inconvenience you faced with our Own Brand Canon 055 Multipack cartridges for your Canon i-SENSYS LBP-663Cdw. We understand how frustrating it must be to have the cartridges show as having no toner after every print, thus halting your printing process and requiring you to disconnect and reconnect the printer for each document. We apologize for any disruptions this may have caused. We would like to assure you that we take your feedback very seriously, and we are determined to rectify this issue Once again, we truly appreciate your honest feedback, and we want to make things right for you. If there's anything else you would like to share or any suggestions you have for us, please do not hesitate to let us know. Kind Regards, Cartridge People

Posted 10 months ago

“I ordered genuine cartridges, sales called me and asked me to swap to Cartridge People own brand, i did so because they said they are better than other own brands and perform better and i would get more pages per cartridge. The print quality is poor and not only have i wasted ink now ive also wasted paper.”

Helpful Report

Posted 11 months ago

Dear Bryan, Thank you so much for taking the time to provide us with your feedback about your recent experience with Cartridge People. We genuinely appreciate your valuable input. Firstly, please accept our sincerest apologies for any inconvenience caused by the incident regarding the sales call persuading you to switch to our own branded cartridges. We understand that you trusted our recommendation and expected better performance, including an increase in the number of pages per cartridge. We deeply regret that the print quality turned out to be poor, resulting in wasted ink and paper. We are truly sorry for these frustrating issues. At Cartridge People, we strive to provide the highest quality products and services to our customers, and we deeply regret falling short of your expectations. To rectify this situation, we would love to hear more from you about how we can make things right. Your feedback is invaluable to us in improving our products and processes. Once again, thank you for bringing these concerns to our attention, Bryan. We genuinely appreciate your candid feedback and want to assure you that we are committed to learning from this experience and enhancing our customer satisfaction. Please feel free to reach out to us with any further details or suggestions that you may have. We hope for an opportunity to make amends and regain your trust as a valued customer. Warm regards, Cartridge People

Posted 10 months ago

“The HP ink perfect Cartridge People very good. But the delivery from Evri disastrous 2 days to track down my parcel.”

Helpful Report

Posted 11 months ago

Good Morning, Thank you for taking the time to leave a review for us, I am sorry that you had problems receiving your order from our courier, however I am pleased that you have now got it. Please do not hesitate to contact us again should you require any further assistance. Kind Regards Louise

Posted 11 months ago

“Only ever used HP, but decided to give you a try, but very disappointed in quality. All blurred print even after cleaning and alignment of heads. Not much difference in price so will go back to HP when these are empty. Just have to be selective in what I print. Anything important then my son will print for me. Just wish I had left well alone.”

Helpful Report

Posted 11 months ago

Good morning, Thank you so much for taking the time to provide us with your feedback on your experience with Cartridge People. We truly appreciate your effort in letting us know about your thoughts and concerns. We are truly sorry to hear that the quality of the inks you received did not meet your expectations. I will make sure you get a call from our customer service team. Kind regards Cartridge people

Posted 11 months ago

“Although their prices are great, I have found my experience with Cartridge People's team quite the opposite. After putting my required toners in my cart and then exiting the site for a later purchase, I very quickly got a call from one of their sales team, the team member was very polite and convinced me to not purchase the original toners but Cartridge People's own brand - I was guaranteed that the toners would function in the same manner the originals would, the employee was adamant that I would not regret it, that there were satisfaction guarantees etc, I was also incentivised with a discount code - so I made the purchase. I'd then done some digging and found that the toners I'd bought (the own brand ones) would not have fully functioning chips on them and that I would not be able to monitor the amount of print pages left. After reading this I checked with their customer team who confirmed that this functionality may be missing. This was a red flag for me as I was brazenly assured there would be no difference, given how expensive these things are, I decided to not risk it and return the own brand toners and purchase the original ones as I had intended. I'd let them know that I was going to return and order the original ones from them, I'd thought they would be keen to help me with this - they weren't and the returns process was very slow. When I received my refund I then proceeded to purchase the original toners, I placed the order and then within 15-20 minutes I get another call with another agent trying to persuade me yet again to purchase the own brand toners, I explained my reasoning to her and that I was happy with the original toners, she then seemingly began to contradict her colleague's statements about missing functionality and assure me that this was not the case - I then had to be direct and told her that I was not interested, she then began to offer me another original toner with a discount, to which I again refused. I have to say, the prices are great, but this is not good customer service; this is hounding customers into making purchases with seemingly false advertising - after this experience, I wonder if the staff are working on a commission basis rather than a philosophy to really create a great customer experience. One additional thing to add, even the own brand toners aren't dirt cheap, it would make sense to ensure safe delivery - although free delivery was offered this was with Evri (Hermes), who are not diligent in their delivery, after spending hundred on original toners I would expect the seller to use a service with a better reputation. I would think twice about using them going forward.”

Helpful Report

Posted 11 months ago

Good morning. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. If you have any queries or further feedback, please contact us. Kind regards, Lucy Cartridge People.

Posted 11 months ago

“Very good customer service, but the quality of the inks has been disappointing.”

Helpful Report

Posted 11 months ago

Good morning, Thank you so much for taking the time to provide us with your feedback on your experience with Cartridge People. We truly appreciate your effort in letting us know about your thoughts and concerns. Firstly, I would like to take you for your kind words about the customer service. However, we are truly sorry to hear that the quality of the inks you received did not meet your expectations. I will make sure you get a call from our customer service team. Kind regards Lucy Cartridge people

Posted 11 months ago

“Yes I had a bit of a bad experience but I can honestly say that the service I received getting my problem sorted was brilliant.”

Helpful Report

Posted 11 months ago

Dear Stella, Thank you for your review, I was sorry to hear that you had experienced an issue with your order, but was very pleased that this was resolved for you. If you do need anything further, please do not hesitate to contact us. Kind regards Cartridge People

Posted 11 months ago

“My HP laser printer refused to accept your products. You sent me replacements which did not work. My printer has a chip that rejects non HP . I wish to be removed from your email distribution list. Please do this for me. Many thanks Robert Lavis”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to provide us with your feedback on Cartridge People and our cartridges. We sincerely apologize for the inconvenience you experienced with our products. We understand that your HP laser printer refused to accept our cartridges, even after we sent you replacements. We apologize for any frustration or inconvenience this may have caused. Sadly we have learnt that certain models of HP printers have been specifically made to never accept Compatible or remanufactured cartridges which unfortunately we have no power to do anything about that. We can only apologize for any inconvenience caused. Regarding your request to be removed from our email distribution list, we are happy to do so, however for us to action this I'm afraid we do need you to provide us with your order number or email address please. And then we can certainly get that done for you. Once again, we sincerely apologize for any inconvenience caused and thank you for bringing these matters to our attention. Many thanks, The Cartridge People team

Posted 11 months ago

“The ordering was fine but I never got the cartridge. You need to change your couriers who make you wait in all day to deliver then return the goods to sender if you are not in. Use royal mail - at least they put it in the letterbox!!!”

Helpful Report

Posted 11 months ago

Good Morning, Thank you for your review. I am sorry that your order was never received by our courier, I know this can be very frustrating. I can see that you have been refunded in full for this order. I hope this helps and please do not hesitate to contact us again should you require any further assistance. Kind Regards Louise

Posted 11 months ago

“Very disappointed with delivery via Evri who failed to deliver. Customer service at cartridge would not act until well over a week had passed during which time my printer stopped working and I was unable to complete tasks. Customer service was good when they kicked into action. Hope Cartridge People use more reliable delivery firm in future. I will order from Cartridge Co. again but only on price.”

Helpful Report

Posted 11 months ago

Good Morning, Thank you for your review, I am sorry to hear that delivery took longer than you expected, We do have to wait for the 5 working days that Evri state unfortunately, I understand that this may be frustrating. I can see that we have resent this order out for you and that delivery took place on Thursday 20th June. Once again, I do apologise for the delay in receiving your order and please do not hesitate to contact us again should you require any further assistance. Kind Regards Louise

Posted 11 months ago

“I originally ordered the HP cartridges, they rang and offered me a deal on their own cartridges so took the offer, the cartridges do jot work in my printer. A waste of time and money, thanks for nothing.”

Helpful Report

Posted 11 months ago

Dear Neil, Thank you for taking the time to leave a review, and I am sorry that you are having problems with the cartridges supplied by us. I can see that you have been in touch with us via email regarding this, and my colleague Alison has replied asking for more details so that we can assist you further. I will arrange for you to receive the email again so that we can try and get this resolved as soon as possible for you. Kind Regards Louise

Posted 11 months ago

“I called up about an issue I was having, and was told they would look into it and call or email me back and I have heard nothing 4 days later. Still have no working printer.”

Helpful Report

Posted 11 months ago

Thank you for your review and I am terribly sorry to hear of the problem you have encountered with the cartridge from ourselves. I can confirm that my colleague has sent over some really useful tips and tricks which should help fix the problem for you. I can see that he put this in his reply to your email today. I would kindly ask that you double check your emails inbox and hopefully you find the tips useful to fix the problem. If not please do let us know and we can email it over again. Thank you

Posted 11 months ago

“Having bought Ink Cartridges from CP for years for my HP Office jet 8500 without problems it would seem this time I received Non- Genuine replacements, as my printer won't recept them, £ 40 plus down the drain.”

Helpful Report

Posted 1 year ago

Dear Francis, I am so sorry to hear about this. I will make sure someone from our customer service team will contact you about the cartridges for a resolution. Kind regards Lucy Cartridge People.

Posted 1 year ago

Cartridge People is rated 4.8 based on 112,970 reviews