Cartridge People Reviews

4.8 Rating 118,146 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 118,146 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cartridge People has been the WORST online shopping experience I’ve had in years. Their so-called “AI system” on the website is completely useless – it suggested I switch to a different product even though I was clearly ordering the correct one for my printer. Trusting their system, I went ahead, only to receive a cartridge that isn’t even compatible. When I contacted customer service expecting a straightforward resolution, I was met with arrogance and refusal. They flat-out refused to take the product back, even though the mistake was caused by their own website’s recommendation! This is unacceptable. A company that sells printer cartridges should at least understand compatibility, but clearly, Cartridge People neither cares about accuracy nor customer satisfaction. Instead of fixing their broken website or helping their customers, they hide behind policies and leave you stuck with useless products. If you value your money, your time, and your sanity – do not trust Cartridge People. Shop literally anywhere else.”

Helpful Report

Posted 1 month ago

Dear Simone, Thank you for sharing your experience, I’m very sorry to hear about the frustration you faced. We have checked the website and can not find any issues with the system. Please note that you must search through the website itself and not via Google, Bing etc to guarantee that you are taken to the correct products. Unfortunately, as the product is not faulty and all protective seals were removed, we could not take it back. I can see that you have discussed this with our Customer Service Team, if you do still require help, please do get back in touch. Kind regards, Caroline. Team Cartridge People.

Posted 1 month ago

“Wait for delivery to long”

Helpful Report

Posted 1 month ago

Dear Thomas, Thank you for your feedback, and I'm truly sorry to hear about the delivery delays you've encountered. We strive to provide timely service, and it's disappointing to learn that we fell short in this instance. I understand how frustrating waiting for your order can be, and I appreciate your patience as we work to address these issues. Your comments are essential for us to improve our delivery process in the future. Wishing you a better experience next time. Warm wishes, Team Cartridge People

Posted 1 month ago

“Unfortunately i have to write a poor reveiw due to delivery, until now Cartridge people have been excellent, cost and delivery, a recent purchase was not delivered after two weeks of waiting then re-dispatched using the same courier which i had expressed my concerns and now items waiting at depo like the last order!”

Helpful Report

Posted 1 month ago

Dear Steven, Thank you for your review, and I genuinely apologize for the issues you've experienced with the delivery of your order. We pride ourselves on our service, and it’s disappointing to hear that we let you down this time due to the courier's delays. I understand how frustrating it can be to wait for your items, and I appreciate your patience as we work to resolve these concerns. Your feedback is invaluable to us as we continually strive to improve our delivery service. Wishing you a better experience in the future. Warm wishes, Team Cartridge People

Posted 1 month ago

“Waited over a week and then cancelled order. I run a business and not imporessed although refunded no real effort to try and put this right will not use again”

Helpful Report

Posted 1 month ago

Dear Darren, Thank you for taking the time to leave us a review, and I am sorry that you had a problem receiving your order, we rely heavily on our couriers and unfortunately sometimes problems do arise that are beyond our control. I can see that you advised my colleague that you were purchasing the cartridge from somewhere else so she issued you with a full refund. Once again, I do apologise. Kind Regards Louise Cartridge People

Posted 1 month ago

“Arrived and worked without issue. The Cartridge People will call you constantly following your purchase though, and don't answer you when you call back. Will never order from this company again”

Helpful Report

Posted 1 month ago

Good Morning, Thank you for taking the time to leave us a review. I have looked at your order and can see that we tried to contact you to advise you of a special offer we had on our own branded products, I am sorry that we didn't manage to speak to you regarding this, I have removed your details from being contacted again regarding this, should you decide to order from us again in the future. Kind Regards Louise

Posted 1 month ago

“Why everytime that I order original cartridges, do I get your sales person phone me and try and sell me cheaper compatible cartridges. If I wanted compatible cartridges I would order them. You have now lost my business - fed up with being harassed!”

Helpful Report

Posted 2 months ago

Dear Bev, I’m truly sorry to learn about your recent experience with our sales team. We aim to provide a personalized service, but I understand how receiving unsolicited calls can be frustrating. Your feedback is invaluable, and we will certainly address your concerns to prevent this from happening in the future. Thank you for bringing this to our attention, and we appreciate your understanding. Warm regards, Team Cartridge People

Posted 2 months ago

“I find the aggressive pressure(via phone calls) to buy refills rather than the chosen product(genuine cartrigdes) purchase online - very annoying. I will not use Cartridge People agiain.”

Helpful Report

Posted 2 months ago

Good Afternoon, I’m very sorry to hear about your recent experience with our sales team. We aim to provide a personalized service, but I understand how receiving unsolicited calls can be frustrating. Your feedback is invaluable, and we will certainly address your concerns to prevent this from happening in the future. Thank you for bringing this to our attention, and we appreciate your understanding. Warm regards, Team Cartridge People

Posted 2 months ago

“After ordering HP cartridges I was phoned and asked to change my order to own brand cartridges. I explained that these had caused me trouble in the past but was assured the cartridges were now high quality. Put the cartridges in my printer and they did not work ! HUGE inconvenience and now waiting on HP cartridges from Amazon. Never again !!!”

Helpful Report

Posted 2 months ago

Dear Denise, Thank you for sharing your experience. I sincerely apologize for the inconvenience caused by the cartridges not working as expected. We understand how frustrating this can be, especially when you rely on your printer for important tasks. Your feedback is important to us, and we will take it into consideration as we continuously strive to improve our products and services. A member of our customer service team will be in contact with you to help resolve the issue. Warm regards, Team Cartridge People

Posted 2 months ago

“if I order anything other than Canon origionals they dont work the last order black cartridge does,nt even fit into the machine others dont print”

Helpful Report

Posted 2 months ago

Dear Colin, Thank you for your feedback. I’m sorry to hear that you’ve experienced issues with the cartridges not fitting or printing as expected. We will be in touch to discuss this matter further for you and find the best resolution possible. We’ll be more than happy to assist you further with this matter. Best wishes, Team Cartridge People

Posted 2 months ago

“I am very disappointed as my order has not arrived as it had the incorrect address. Trying to fix this seems to be impossible”

Helpful Report

Posted 2 months ago

Dear Melanie, Thank you for your review, I am sorry that you have had problems receiving your order. I can see that you spoke to my colleague just after you placed your order, and she amended your address for you, this has then been sent and delivered the day after to the address you provided us with, I will email you the details over for you. Kind Regards Louise

Posted 2 months ago

“Ordered cartridges but evri stopped delivery to local post office and returned to you. Had to go out to buy new cartridges”

Helpful Report

Posted 2 months ago

Dear Anthony, Thank you for your review and I am sorry that you had a problem receiving your order. I can see that you have been in contact with my colleague who has issued you with a full refund for the order as it was returned to us. Once again I do apologise about the problems you have had and I will pass on your comments to the relevant department. Kind Regards Louise

Posted 2 months ago

“I recently purchased a product but unfortunately received the wrong item. I returned it and requested either a refund or a replacement. However, both were refused on the grounds that I had opened the package. My question is: how can a customer know what is inside the box without opening it? This policy feels unreasonable and unfair. Based on my experience, I strongly advise caution before purchasing from this company”

Helpful Report

Posted 2 months ago

Thank you for sharing your concern with us. We always aim to ensure our customers feel supported, and your feedback is invaluable to us. I see that one opened toner has been refunded for you, and the unopened toners will be refunded once returned to us. We sent a free returns label for you to return when convenient. Please feel free to reach out to our customer service for further assistance, and we will do our best to resolve this matter. Warm regards, Team Cartridge People

Posted 2 months ago

“Ordered on the 5th August...now the 18th, and still not delivered. Contacted customer service a few days ago and they were very apologetic and immediately reordered. I think the fault actually lies with Evri. Try a different courier??”

Helpful Report

Posted 2 months ago

Dear Keith, Thank you for reaching out and sharing your experience with us. I apologize for the delay you've encountered with your order. It’s unfortunate when issues arise with couriers. I will call to see if I can help you. Warm regards, Team Cartridge People

Posted 2 months ago

“I was contacted by cartridge people due to my revlcent order. They asked if I would prefer compatible ink for my printer znd assured this would be ok for the printer. Since adding the ink, which is now full up the printer isn't recognising this ink and saying its low on ink.”

Helpful Report

Posted 2 months ago

Dear Clare, Thank you for sharing your experience with us. I'm sorry to hear that your printer isn't recognizing the ink after our recommendation. This is certainly not the experience we aim to provide. I will get someone to call you to sort this. Kind regards, Cartridge People

Posted 2 months ago

“Sorry to report the last batch of cartridge people printer ink for my Epson printer was defected and ended up covered in magenta ink including desk due to a film that would not come away from the nozzle. It looks like they have changed suppliers as this was not the normal good quality received before.”

Helpful Report

Posted 2 months ago

Good morning. Thank you for your feedback. I cannot see you have contacted us to help you, so I will get someone to call you to resolve this. Kind regards Cartridge People.

Posted 2 months ago

“Do not use this company if you care about integrity. The product is unopened so cannotsay it is good or bad! It is a branded product so should be fine. The company however are not so good! Tick boxes to unsubscribe get no end of mail and even calls! They do not care about their customers but about their profits. My advice do not even consider them. I wish I had not bothered now.”

Helpful Report

Posted 2 months ago

Good Morning, Thank you for your feedback. We apologise for any inconvenience you've faced with your subscription preferences and communication. There is an option within your Cartridge people account to ammend the frequency on when you receive the promotional emails, if customers wish to do so. If you require any assistance, please don't hesitate to contact us. Best wishes, Team Cartridge People

Posted 2 months ago

“It was a big mistake buying from the Cartridge People and I should have gone elsewhere. Lesson learned. I googled the cartridge I needed (for a C610 printer) and followed the link. The cartridge looked like what I needed, and I scrolled down the page and saw something about 'cartridge family' and it ended in 610 so I assumed that was my cartridge. When it arrived I opened it up and put it in the printer, only to discover it didn't fit. I went back to the page I ordered from, and when I scrolled to the very bottom there was a list of compatible printers and the C610 was not on it. On reflection, this is my fault for not doing that to begin with, but google referred me to that product so I had no reason to suspect it wasn't suitable. I contacted via email to explain the situation and to ask for an exchange, but got no reply. I emailed again, no reply again. A week had passed, so I reached out through the form on their website. A couple of days later I received a phonecall apologising for the lack of reply, the replies had apparently been bouncing back. Fair enough, I gave a different email and the guy said they would email me with instructions on how to return the product. The email arrived and told me nothing that I hadn't already seen on their website. Basically, if the product has been opened they won't accept a return. Except if you don't open it, how are you supposed to know if it's the wrong one! Could he not have told me this on the phone? I explained the situation again via email but the Cartridge People refused to exchange it for the correct cartridge. They are within their rights to do this of course, but I found it to be extremely bad faith. Why did google direct me to their page when that was not the product I wanted? I found that suspicious, but if this is their 'returns policy' then it makes sense I guess, and I wonder how many other people have been duped into buying the wrong cartridge? Not happy at all.”

Helpful Report

Posted 2 months ago

Thank you for your review. I am very sorry to hear that you have ordered incorrectly, when searching through a search engine, every word search can bring up any products related to any of the words. Unfortunately, we can not be held responsible for the results of a Google search. I can see that you did call us in regards to the emailing issue that you experienced, we then forwarded on the previous emails that bounced back of further questions, so we could check the status of the cartridge to see if this could have been returned or not. We will feed this back to the agent you have spoken to as this could have been completed on the phone, and I am sorry for the issues experienced with the emails not reaching you. When searching for a product, you do have a duty of care to check the specifications and the product are correct. As stated, all the information regarding the compatibly of the product is clearly stated on the website and the cartridge itself is clearly labelled for customers to check before opening. Our Customer Service team are also available to assist in any product queries. I hope this helps further explain. Kind regards Liam Cartridge People.

Posted 2 months ago

“Website easy to navigate and reasonable prices for quality ink cartridges”

Helpful Report

Posted 2 months ago

Thank you for your feedback! I’m delighted to hear you found our website easy to navigate and appreciated our pricing on quality ink cartridges. We aim to provide an excellent shopping experience, and your comments help us continue to improve. If you ever have any questions or need assistance, feel free to reach out. Warm regards, Team Cartridge People

Posted 2 months ago

“I would not buy again, they may be cheaper, but do not last as long as HP”

Helpful Report

Posted 2 months ago

Thank you for your feedback. I’m sorry to hear that the cartridges did not meet your expectations in terms of longevity. While we strive to offer a cost-effective alternative, we recognize that performance is equally important. Please feel free to reach out to our customer service team, and we’d be happy to discuss your concerns further. All of our products are fully guaranteed. Best wishes, Team Cartridge People

Posted 2 months ago

“I am extremely disappointed with Cartridge People. I order 2 genuine ink cartridges for my 2 printers. I was called by a Cartridge People rep who persuaded me to change to their cheaper own bran\d cartridges. I was promised they would work perfectly. When I tried to install the first cartridge, ink came out of the cartridge all over my hands and the interior of the printer housing. The ink took days to remove from my hands. I contacted Cartrisge People, they wanted me to pay to return their cartridges. They then agreed to collect them. I requested a refund over 2 weeks ago and I am still waiting for it.”

Helpful Report

Posted 2 months ago

Good afternoon Richard, Thank you for your review. I am sorry that you have had a problem with the cartridges we have supplied. We are yet to receive back the unwanted cartridges at our warehouse. Can I please ask you to forward a copy of the tracking details to customerservice@cartridgepeople.com so I can look into this further for you. Kind Regards, Marianne

Posted 2 months ago

Cartridge People is rated 4.8 based on 118,146 reviews