Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 95,819 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 95,819 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Write Your review

Tell us how Cartridge People made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cartridge People 5 star review on 21st May 2024

200

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“poor packaging and wont resond to advice”

Helpful Report

Posted 1 month ago

Good morning, Thank you for your email. I am sorry you have not been happy with your latest order. We have replied to the email you have sent, I am sorry you have not received this. Please do check your spam and trash folders for our reply. One of our customer service team will contact you via telephone to help resolve this for you. Kind Regards, Marianne

Posted 1 month ago

“This was my first transaction with Cartridge People and had a problem with my order which the sales team altered to try to save me money. However the toner supplied would not work in my printer . I contacted the customer services team and was sent the correct one immediately with easy return instructions for the original toner supplied. I was really impressed with the standard of service from Joshua and Siobhan and would not hesitate to recommend them”

Helpful Report

Posted 1 month ago

Dear Mick,Thank you so much for taking the time to share your feedback about your experience with Cartridge People. We truly appreciate your valuable input. Firstly, please accept our sincere apologies for the problem you encountered with your order. We understand how frustrating it can be when things don't go as expected. However, we're glad to hear that our sales team made an effort to find a solution to save you money. We're sorry that the toner supplied did not work with your printer. We're pleased to hear that you contacted our customer services team and they were able to promptly send you the correct toner along with easy return instructions for the original one. It's heartening to know that Joshua and Siobhan provided a high standard of service during this process. We truly value your recommendation and we'll strive to ensure that incidents like this are avoided in the future. We would greatly appreciate it if you could share any specific suggestions on how we can improve our services. Your insights are incredibly important to us. Once again, Mick, thank you for taking the time to let us know about your experience. We sincerely apologize for any inconvenience caused and we will make every effort to ensure that your future interactions with Cartridge People are smooth and hassle-free.

Posted 1 month ago

“Bad ! The cartridges I bought were not compatible with my printer ! I can’t print at all! My printer kept saying that ink was rejected coz it detected the counterfeit ink or cartridges! Actually I bought th original at the very beginning, after I paid , half an hour later I received a call from the sales person saying that their own cartridge even worth to buy with the same price but can print double the pages, even she guaranteed that their own brand will work properly with my hp printer, however its not!! I would like to have a refund or replacement of the original cartridges to me!! Thank you! By the way, here I sent you a picture as a proof of the error message !!”

Helpful Report

Posted 1 month ago

Dear Mun, Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Cartridge People. I do apologise you have experienced a problem with your order. A member of our customer service team will be in contact with you to help resolve the issue. Kind regards Rachel

Posted 1 month ago

“This was absolutely dreadful service and there has already been a full report and you reimbursed the amount I paid for quick delivery which did not happen I am not impressed that you seem to have no rectod of this event sbut will not be using the company again.”

Helpful Report

Posted 1 month ago

Dear Margaret, Thank you so much for taking the time to share your feedback on your recent experience with Cartridge People. We truly appreciate your honesty and value your opinion. We sincerely apologize for the dreadful service you received, especially regarding the failed quick delivery for which you were reimbursed for. We assure you that we take these matters very seriously and all information about this delivery will be passed to the relevant teams to ensure that this sort of issue does not happen again in the future. Once again we sincerely apologise for any inconvenience caused, thank you for bringing this to our attention. Kind regards, Rachel Cartridge People Team

Posted 1 month ago

“When I entered an order for my usual HP inks, I was called with an offer 'too good to miss' ! If I bought their own brand I would get 18 months guaranteed usaGE, rather than the usual 12 months that I always get. Like an idiot I went for it. The ink has now stopped after less than 6 months and I am getting the run around from the Cartridge people for a replacement/refund!! DO NOT TRUST THIS COMPANY. If they can lie to me, a pensioner, they can lie to anyone else also. DO NOT GET RIPPED OFF BY THESE NEW OWNERS OF THIS SITE!”

Helpful Report

Posted 1 month ago

Good Morning, We always try and help to resolve the issue and get you up and printing. So we asked a few questions regarding the issue you had. This is in no way us not offering you a replacement or refund. Please do reply to the email so we can resolve the issue. Kind Regards, Sarah

Posted 1 month ago

“Parcel poorly packed contents damaged”

Helpful Report

Posted 1 month ago

Thank you for your review. Firstly, we would like to sincerely apologize for the inconvenience caused by the poorly packed parcel, leading to damaged contents upon arrival. This is certainly not the level of service we strive to provide, and we understand how frustrating and disappointing it must have been for you. I can see that you have not tried to contact us regarding this yet. One of our friendly customer service team will try to contact you to see how we can get this resolved for you. Once again, we apologize for any inconvenience caused.

Posted 1 month ago

“The ordering was fine, however, I had a message from the Post Office they had been delivered, but they hadn't! Three times I completed the PO request as to what I thought of their service and said I hadn't received the items. I had no reply so visited our local P.O. They gave me a number to call. However, I again looked at the details they sent and realised YOU had put David Bedford at 20 Rudheath Avenue had made the payment. However the delivery address was given as David Bedford at 29 Rudheath Avenue!!!! I checked with 29 and, yes they had been delivered to 29!!!! So the fault was WITH YOU. I had rung your office and the lady had given possible reasons they had not been delivered. None were correct!! After collecting them I rang again and I didn't get an apology, just a "glad you have been able to collect them", so something like that! I put the telepone down before I said something I would regret!! I will continue to order from you as in the past you have been OK, but thought you needed to know I was F A R from happy on this occasion! I see you put "Submit as Davd B." Well, I hope you will answer to David Bedford!”

Helpful Report

Posted 1 month ago

Dear Mr David Bedford, Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Cartridge People and the delivery of your order. Firstly, we would like to apologize for the inconvenience you faced with the delivery of your order. We understand how frustrating it must have been to receive a delivery notification from the Post Office, only to find out that the items had not actually been delivered. We have investigated this issue and we have found that you placed the order yourself on our website and inputted your delivery address and I assure you we did not change it, I can see we simply sent the items to the address that came through on the order. We are terribly sorry for the inconvenience of this and the response you received did not include an apology. This does not meet our normal level of customer service, and we regret any frustration caused. We value your continued custom and want to assure you that we didn't change your address. Once again, Thank you for bringing this matter to our attention. We will take your feedback seriously and work towards making the necessary improvements. Please do not hesitate to contact us if there is anything else we can assist you with. We look forward to serving you better in the future.

Posted 1 month ago

“Their so called own brand compatible cartridges for my HP 6032 printer did not work at all, even after retrying swapping back and forth with old cartridges etc. So I wasted £39.51 on the purchase plus time and frustration trying to get them to work. Ordering and delivery was fine. I have used them again today but for buying HP branded cartridges. But on this previous purchase and waste of my money no more than 1 star is deserved. I would give 0 if this were an option.”

Helpful Report

Posted 1 month ago

I am sorry the cartridges didn't work. I am unable to see you have contacted us. All of our goods come backed with a guarantee in case of any problems. One of the team will be in contact shortly. Kind Regards, Sarah

Posted 1 month ago

“I was disappointed to learn that I could not monitor the cartridge use , also you cannot monitor the number of pages printed. I purchased the high capacity Toner The cartridges were supposed to last up 3 years based on my usage. However after year the Magenta and Cyan cartridges started to leak. However Cartridge People did replace these FOC which is a positive. In summary though I would not buy again despite the significant saving you get over the OEM HP cartridges. I wish they were truly compatible giving you all the information that HP do. I suspect the cartridge build itself is inferior to HP. The whole printer cartridge sector is a rip off.”

Helpful Report

Posted 1 month ago

Dear Claud, Thank you for your review. I am sorry to hear that you experienced an issue with the toners that we supplied. I am glad to hear we replaced them for you, as per or guarantee. The toners you are using use wiped chips so therefore can not read the toner levels. The toner itself should work the same as the original apart from this. Please accept my apologies for any inconvenience. If you require any further assistance please do not hesitate to contact us. Kind Regards, Siobhan

Posted 1 month ago

“To my biggest disappointment, the ink turned out to be faulty one.”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to provide us with your feedback. We would like to sincerely apologize for the disappointment you faced when the ink cartridge turned out to be faulty. We understand how frustrating and inconvenient this can be, especially when you were expecting a reliable and functional product. Please know that we deeply regret the inconvenience caused and we are committed to making things right for you.

Posted 1 month ago

“I have used Cartridge People for some time now. On my last order I received a call back up selling the benefits of moving from HP branded to their own label - £ savings, 20% more ink they say - totally compatible too ! I challenged what would happen if it damaged my machine to be told I was covered by their insurance. So today I tried the first replacement. Nightmare !!! Not working, need to reset printer etc. etc. Done that - not recovering !! Called Cartridge People - happy to refund but if I want HP cartridges I need to place a new order ! So now I have no printer, have to order cartridges myself, thats if I can get my machine to work. I await further information from Rachel at CP about a solution. In the meantime my business is halted. MB”

Helpful Report

Posted 2 months ago

Good Afternoon, I am sorry for the inconvenience caused. I can see you have been in email correspondence with my colleagues. Due to the refund you have had we are unable to replace with the HP items however we can credit your Cartridge People account or refund you straight away enabling you to order the original HP cartridges. Kind regards, Sarah

Posted 2 months ago

“The magenta cartridge was faulty (determined by HP technical support ) and caused my printer not to work, I will not be buying from your company again original hp only from now on for me.”

Helpful Report

Posted 2 months ago

Dear Jeff, Thank you for your review and I am sorry that you have had a problem with the HP 201A (CF403A) Original Magenta Toner Cartridge supplied by us. You are covered by our guarantee therefore I will contact you to try and resolve the problem you are having. Kind Regards Louise

Posted 2 months ago

“Probably not your fault, but I didn't receive the ordered material.”

Helpful Report

Posted 2 months ago

Good morning, Thank you for your review. I am sorry that you have not received your order. One of the customer service team will contact you soon to help resolve this. Kind Regards, Marianne

Posted 2 months ago

“If you want to be inundated with messages from this company feel free but be warned they are a nightmare”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave a review. I am sorry to hear that you are unhappy with the level of emails received from us following your order. I have ensured that you will not receive any more emails from us regarding reviews. Kind Regards, Gemma

Posted 2 months ago

“The brand new cartridges held no ink, they were both empty. I will never purchase from here again. (2)”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave a review. I am sorry to hear that you are experiencing an issue with the ink cartridges supplied from us. Please can you give our Customer Services Team a call on 0203 001 0234, lines are open Monday to Friday 9am until 6pm. Please ask for Gemma. Kind Regards, Gemma

Posted 2 months ago

“Keep hassling for reviews. Far too many emails for a simple twice a year purchase”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave a review. I am sorry to hear that you are unhappy with the amount of emails you are receiving asking for a review. I have requested that you receive no no more emails requesting for a review. Kind Regards, Gemma

Posted 2 months ago

“The person who phoned me did not listen to what I said or why I didn't want the larger cartridges.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave a review. I am sorry to hear that you are unhappy with the way the telephone call was conducted and that you were not listened to. I will get a member of our team to contact you within the next 24 hours. Kind Regards Gemma

Posted 2 months ago

“A huge thank you to Sarah R at Cartridge People for her patience and kindness in helping to sort out my difficulty with the printer after two attempts with 2 cartridges, she supplied very quickly a third cartridge and it was successful. Unbelievable customer service in this day and age. Primarily I spoke to George and he too was SO helpful with his avice.”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to provide us with your valuable feedback about your experience with Cartridge People. We truly appreciate it. We would like to express our gratitude to Sarah R for her exceptional patience and kindness in assisting you with your printer difficulty. We are glad to hear that after two unsuccessful attempts with two cartridges, the third one she supplied quickly was successful. It is fantastic to know that you received unbelievable customer service in this day and age. We are also grateful for your mention of George, who provided helpful advice during your interaction with us. We sincerely apologize for any inconvenience or frustration you experienced as a result of the initial difficulty with the cartridges. Our aim is to continually improve our products and services, and your feedback will definitely help us in that process. Once again, thank you for choosing Cartridge People. If there is anything else we can do to make your experience even better, please do not hesitate to let us know. Warm regards, Gemma

Posted 2 months ago

“I hav as yet, not recieved the cartridges”

Helpful Report

Posted 2 months ago

Dear Nicholas, Thank you ever so much for taking the time to provide us with your feedback on Cartridge People. We truly appreciate your efforts in letting us know about your experience. We would like to sincerely apologize for the inconvenience you have faced regarding the non-receipt of your cartridges. We understand how frustrating it can be when items don't arrive as expected, and we are determined to make this right for you. However, we have full tracking to show the order was delivered, and no correspondence from you. Please contact us directly and we can investigate this further for you.

Posted 2 months ago

“Used a compatible cartridge against my better judgement. Complained about the quality of the print. Cartridge people immediately blamed our printer that hadn't previously had any problems. Won't be using again.”

Helpful Report

Posted 2 months ago

Dear Pat, Thank you for taking the time to leave us a review and I am sorry that you are having problems with the item ordered from us. I can see that you have been in contact with my colleague who has asked for some information so that we can arrange for a refund to be done for you, once we have that information we will happily issue you with the refund. I will send you the email again in case you haven't received it. Kind Regards Louise

Posted 2 months ago

Cartridge People is rated 4.8 based on 95,819 reviews