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Cartridge People Reviews

4.8 Rating 95,820 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

4.8

Based on 95,820 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 21st May 2024

Cartridge People 5 star review on 14th May 2024

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Cartridge People 5 star review on 29th March 2024

Cartridge People 5 star review on 29th March 2024

200

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid £44.90p for compatible cartridge for a set of inks for my HP Officejet printer pro 6830 - domestic use. Admitedly the printer (that I inherited) is no longer available but I expected the Cartridge People to have supplied me with functioning inks. They don't work! I spent several hours with a colleague trying to get a print out withourt success. Clearly they were NOT compatible and should not have been sold to me. For the price of the inks I could hve bought a new printer. Very disatisfied! If you are prepared to refund my purchase I will give Cartridge People a 5-star rating for compensting my purchase. GB240225-LA5857434-1”

Posted 2 months ago

Good Afternoon, Thank you for taking the time to leave us a review and I am sorry to hear that the cartridges purchased from us aren't working in your printer. We do have a 3 year guarantee on all our own branded products therefore I will arrange for a member of our team to contact you to try and resolve your problem as soon as possible. Kind Regards Louise

Posted 2 months ago

“The order I placed online is not the order I received. Apparently they spoke to someone at my business, who told them to check with me about changing the order to non original cartridges, but decided without my permission to send me what they thought I needed not what I wanted. Would not accept that they had made a mistake and expected me to return a big box with heavy paper reams at my cost, so they could refund me and I could order what I wanted in the first place. Totally unprofessional business, I thought it was the customer who decided what they needed not the company selling the goods. Never experienced anything like this before and will be reporting it to the relevant authorities. Avoid unless you want to be stuck with things you don't need!”

Posted 2 months ago

Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience caused by the experience you have received. This is not what we strive to deliver to our customers, and we understand your frustration. Once again, we sincerely appreciate your feedback and the opportunity it gives us to better serve our valued customers. Kind Regards, Simon

Posted 2 months ago

“I encountered issues such as the absence of a remaining page print count and persistent error messages on for the brother cartridge replica. I would hesitate to recommend Cartridge People to a friend because those cons wasn't mentioned on product page, only after you receive them, you'll see instructions about that.”

Posted 2 months ago

Good Morning, Thank you for taking the time to leave us a review, I am sorry that you are not happy with the cartridges you have received and that you are having problems with them showing the ink level. I can see that my colleague George has replied to your email asking for further information to try and get this problem resolved for you as soon as possible. Kind Regards Louise

Posted 2 months ago

“I would rather not comment as what you see to buy is not what you get”

Posted 2 months ago

Dear Mrs Turpin, Thank you for taking the time to share your feedback about Cartridge People. Firstly, we would like to offer our sincere apologies for any dissatisfaction you may have encountered with your recent purchase. We understand that when it comes to online shopping, it can be disappointing to receive something different from what was expected. We apologize for any confusion or inconvenience caused in this regard. Your comment on "I would rather not comment as what you see to buy is not what you get" raises a valid concern, and we would like to address this issue promptly. We genuinely want to make things right for you and ensure that your experience with us improves in the future. We kindly request you to contact us with more specific details or suggestions as to how we can improve our offerings. Your input is invaluable to us, and we are committed to making the necessary changes to meet your expectations and those of our esteemed customers. Once again, thank you for bringing this to our attention. We take your feedback seriously, and we look forward to rectifying the situation and meeting your needs in the best possible way.

Posted 2 months ago

“Not happy”

Posted 2 months ago

Thank you for taking the time to share your honest feedback about your experience with Cartridge People. We truly appreciate customers like you who are willing to provide us with valuable insights into their interactions with our company. Firstly, we would like to sincerely apologize for the unfortunate situation you encountered while dealing with us. It is never our intention to cause any inconvenience or disappointment, and we understand the frustration you must have felt. To address your concerns better, we kindly request more specific information regarding the issues you mentioned in your review labeled "Not happy." We would highly appreciate if you could provide us with further details about what went wrong, so we can thoroughly investigate and take the necessary steps to ensure this is resolved. Your input is extremely valuable to us, as we continuously strive for improvement in all aspects of our service. We genuinely want to make things better for you and all our customers to guarantee a positive experience when shopping with us.

Posted 2 months ago

“delivey was speedy but the black cartridge will not register in my printer - I have followed the instructions for cleaning and drying the contacts to no avail. will stick with the genuine product from now on.”

Posted 2 months ago

Dear Jon, Thank you so much for taking the time to provide us with feedback on Cartridge People. We truly appreciate your input and are sorry to hear about the issues you experienced with the black cartridge not registering in your printer, despite following the instructions for cleaning and drying the contacts. We understand how frustrating it must be when a product does not meet your expectations, especially when you have diligently tried to resolve the issue. We apologize for any inconvenience caused and would like to assure you that we take your feedback seriously. We strive to improve our products and services based on customer feedback, so we would be grateful if you could provide us with further details on how we can make things better for you. Our team is dedicated to finding a solution to ensure your satisfaction. Please contact us directly https://www.cartridgepeople.com/info/contact-us Once again, thank you for bringing this matter to our attention, and we look forward to hearing from you soon.

Posted 2 months ago

“When ordering my cartridge I put the model Number of my brother printer into your website. The website interpreted this number as a cartridge number and sent me the wrong cartridge. When phoning your helpline, your person said it would not be possible to exchange the cartridge.”

Posted 2 months ago

Dear Andrew, Thank you so much for taking the time to provide your feedback on your recent experience with Cartridge People. We greatly appreciate customers like yourself who share their experiences, as it helps us identify areas where we can improve. I can see that you spoke to my colleague regarding the issue and as the cartridge had been opened we are unable to accept this back as per our terms and Conditions as we are unable to resell the product. Once again, we appreciate your feedback. Best regards, Gemma Customer Support Team

Posted 2 months ago

“We recently ordered Black and Colour cartridges for our Canon photocopier/printer and was persuaded to purchase compatible toners, that I was assured would work just as well as genuine cartridges. We had asked for next day delivery as we were running very low on toner only to be told after placing the order that they didn't do next day delivery to our location, but we would get them within 48 hrs. We didn't actually get them for several weeks. We did actually get a credit for having waited for so long but this was after we had to chase up delivery via numerous phone calls and emails, and we did not receive our full order as they couldn't get the magenta. We replaced our black toner and haven't used it to print anywhere near the 13000 copies it is supposed and the print quality is awful. I would advise people not to buy the compatible replacements as they are not cost effective, as we have had to replace our cartridge before printing the full capacity.”

Posted 3 months ago

Good Afternoon, Thank you for your review. I was very sorry to read of the issues with the items received. I can see that we have has correspondence from yourself and are arranging for a refund to be issued for you. If you do need anything further, please do not hesitate to contact us. Kind regards Cartridge People

Posted 3 months ago

“I bought cartridges from you and now have a black cartridge which has proved useless. The colour cartridge is fine. I doubdt that I will use your company again.”

Posted 3 months ago

Good Afternoon, Thank you for taking the time to provide your feedback on your experience with Cartridge People. We genuinely appreciate your input and value your opinion. We sincerely apologise for the inconvenience you had because the cartridge you purchased was not compatible with your printer. One of the team will be in touch soon. Kind Regards,

Posted 3 months ago

“Avoid this company at all costs. Use a proper company for your toner needs.”

Posted 3 months ago

Thank you for your review but I am terribly sorry you feel this way about us. We strive to provide the best products and the best customer service and we would always love the opportunity to rectify anything that may have gone wrong. We kindly ask that you contact our friendly customer service department so we can help resolve this to your satisfaction. I apologise again for any inconvenience caused. Thank you

Posted 3 months ago

“Message sent to you previously - This is the review I put on Royal Mail today, they have left the parcel outside in pouring rain, my friend who collected it for says it soaking wet but hopefully the cartridges maybe ok? I requested delivery on Saturday, sadly after years of excellent service it looks like I'll need to find another cartridge supplier as I cannot rely on your delivery carrier 'On the last deliveries I have asked within minutes of delivery advise (on this ocassion within 2 minutes) for a later more convenient day - you have simply ignored my request. I have never agreed for parcels to be left behind the brown/green/black bin, over the gate, in the garden, etc! If I'm not in I'll collect it from the depot! Today's was left behind the brown bin in pouring rain, indeed there is a rain warning! I decided that I couldn't leave it till I got home & had to ring round friends in the village who were free to rescue the parcel. I have resolved that anyone who uses you as a carrier will not get my business! You are trying to compete with the cheaper poor service competitors & indeed at least matching their diabolical service, actually they usually don't deliver when I delay the parcel'”

Posted 3 months ago

Thank you so much for taking the time to share your feedback with us regarding your recent experience of the delivery of your Cartridges. We are deeply sorry to hear about the unfortunate delivery mishap with the delivery made by Royal Mail. We can understand how frustrating and disappointing this must have been that your parcel was left in the rain. Please note that we did not receive an request from you to delay the send of your order, otherwise we would have if we could. We would hate to lose your custom based on Royal Mail delivery person leaving your items outside, I assure you we did not request they do this. However, your dissatisfaction with our delivery carrier's performance has not gone unnoticed. We strive to provide excellent service to our customers, and I can she that in our first response to you after receiving your complaint; my colleague offered to send out replacement items if the once received were damaged in any way. Although these cartridges are in a protective waterproof plastic wrapper so they should be fine. It is disheartening to hear that you are considering finding another cartridge supplier due to this unfortunate experience. We value your business and would really hope you might choose to order from us again. Once again, thank you for bringing this matter to our attention.

Posted 3 months ago

“i was talked into buying a cheaper version of the canon 560/561 cartridges with 100% guarantees etc. I have found the quality of the black and colour print terrible, and would not be conned again”

Posted 3 months ago

Dear Iain, Thank you for taking the time to share your feedback about your experience with Cartridge People. We appreciate customers like you who let us know about their concerns. We apologize for any inconvenience caused by the purchase of the Cartridge people version of the Canon 560/561 cartridges. We value your business and would love to make things right for you. I will call you shortly. Kind Regards, Sarah R Customer Support Team

Posted 3 months ago

“Very poor after sales service”

Posted 3 months ago

Dear Stephen, I am sorry you weren't happy with our service. I can see that you have been in contact with us and we have dealt with your query as best as possible. Kind Regards, Sarah R

Posted 3 months ago

“Annoying - you buy a cartridge you want then they ring you to try and upsell you a brand you didnt order which they’d prefer you to buy - rather than just shipping what you ordered - then they spam you with emails to write a review you unsubscribed from”

Posted 3 months ago

Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience caused by the experience you have received. This is not what we strive to deliver to our customers, and we understand your frustration. You have been removed from being asked to leave a review. Once again, we sincerely appreciate your feedback and the opportunity it gives us to better serve our valued customers. Kind Regards, Sarah R

Posted 3 months ago

“I ordered Brother's printer ink, and I received a call from the cartridge people's team informing me that they sell the same cartridge at a cheaper price. I need this for Amazon label printing, and honestly, the quality of this cartridge ink is very poor because the label Printing come off when you apply them to the product. I am not happy with my purchase.”

Posted 3 months ago

I am sorry you had a problem using the toner purchased from us. I have contacted customer and resolved the issue. Kind Regards, Sarah R

Posted 3 months ago

“Is not compatible with my printer as stated.”

Posted 3 months ago

Thank you for taking the time to provide your feedback on your experience with Cartridge People. We genuinely appreciate your input and value your opinion. We sincerely apologise for the inconvenience you had because the cartridge you purchased was not compatible with your printer. One of the team will be in touch soon. Kind Regards, Sarah R Cartridge People Customer Support

Posted 3 months ago

“Found the ordering and delivery service first class. Unfortunately, 10 minutes after placing the order online, I received a sales call from one of your representatives. Although nice mannered he was very pushy. To put it mildly I was unbelievably annoyed to be subjected to this hard sell tactic. This action will make me think twice about using your company again. So therefore your efforts to increase sales have actually had the opposite effect. One star instead of five I'm afraid!!”

Posted 3 months ago

Dear Ivan, Thank you so much for taking the time to share your feedback about your experience with Cartridge People. We are thrilled to hear that you found our ordering and delivery service to be first class. Ensuring a seamless customer experience is something we strive for, so it's great to know that we were able to meet your expectations in this regard. However, we are sincerely sorry to hear about the inconvenience caused by receiving a sales call shortly after placing your order. We apologize for any frustration or annoyance this may have caused you. Rest assured that your feedback has been noted, and we will take immediate action to address this issue internally and ensure that it doesn't happen again in the future. At Cartridge People, we value our customers' opinions and satisfaction above all else. We understand that this incident has unfortunately affected your perception of our company, and we truly apologize for that. You have been supressed from any further calls. Once again, thank you for bringing this matter to our attention, Ivan. We hope to have the opportunity to serve you better in the future and make your next experience with us a five-star one.

Posted 3 months ago

“I ordered HP cartridges for my printer and received a phone call the same day asking me to change my order to your own brand. Apparently they would be better! Stupidly, I agreed and received CP own brand cartridges. They refuse to work with my printer and I see no reason why I should start messing around with 'fixes'. I expected them to simply work. I now feel it was a waste of money and a high pressure sales scam. Would I ever order from CP again? Definitely NO.”

Posted 3 months ago

Dear Sheila, We are sincerely sorry for any frustration caused by the phone call asking you would be happy to change your order to our own brand cartridges. We apologize for any inconvenience caused by the cartridges not working with your printer, this is very unusual. We understand that as a valued customer, you expected them to simply work without any additional hassle. The Cartridges you ordered come with a 100% Satisfaction Guarantee and we have a great Customer Service team to help you with any questions you may have. I see we offered some advice, but have not heard from you. At Cartridge People, we aim to provide the best quality products and exceptional customer service. Your feedback serves as an opportunity for us to improve our processes and ensure a more seamless experience for our customers. Please get in touch with the team so we can honour our guarantee for you.

Posted 3 months ago

“I bought multipack (x5) recently - Compatible HP 131A 5 Toner Cartridge Multipack. The new black cartridge managed to print only a few pages, and then stopped printing completely. The page comes out blank. Now, I inserted the 2nd new black cartridge into the printer. It is working now, but I am worried that it will stop working too. I would like to have replacement (black cartridge) sent to me, and the faulty one taken away. Or should I bin this one. Coe AD3JP590481.”

Posted 3 months ago

Good morning, Thank you for your review. I am sorry you have had a problem with the cartridges supplied in a recent order. I can see you have contacted us directly and one of the customer service team has emailed and we are awaiting your reply. Kind Regards, Marianne

Posted 3 months ago

“Would not work they didn’t print clearly no good really”

Posted 3 months ago

Good morning Valerie, Thank you for your review. I am sorry you have had a problem with the cartridges supplied in a recent order. One of the customer service team will contact you soon to help resolve this. Kind Regards, Marianne

Posted 3 months ago

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Cartridge People is rated 4.8 based on 95,820 reviews