Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,066 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,066 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Write Your review

Tell us how Cartridge People made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't use a lot of ink. My initial order wasn't compatible with my printer, I received replacement cartridges that also were not compatible and when I went to order more ink, I didn't even get a discount. If I wasn't desperate to print off some documents, I would have shopped elsewhere. So much for the 100% satisfaction guarantee.”

Helpful Report

Posted 4 years ago

Good Morning I'm sorry to read you experienced problems with our cartridges, I will pass this on to our customer service team to contact you shortly to resolve this. Kind Regards Amy

Posted 4 years ago

“Not sure I would trust reviews for a compatible cartridge again as the Brother TN - 1050 substitute I purchased in no way performs as well as previous originals. Suddenly I'm getting smudges, smears and lines that weren't there before and are not there when the original is reinserted (so it definitely isn't a dirty drum). This has been false economy and a complete waste of time.”

Helpful Report

Posted 4 years ago

Dear Maurice, Thank you for your review and I am terribly sorry to hear of the problems you have had with the Compatible Toner Cartridge from ourselves. I will email you directly on how we can help resolve this for you. I apologise again for the inconvenience caused. Kindest regards, Si Bennett

Posted 4 years ago

“your prices have nearly doubled in 2 years”

Helpful Report

Posted 4 years ago

Dear John, Thank you for your review regarding the price increase of your compatible cartridges. Please allow me to explain the reason behind the movement in price. The majority of our compatible cartridges are purchased from China As a result of the Corona Virus in Europe, the collection of empty cartridges, the main component used in manufacturing, has been severely impacted. The cost of empty cartridges in China have therefore increased by 40%. In addition to the above, we have received a 5% increase in postal costs If you take these price increases and currency fluctuations into account, you will see that we have not passed all of them on to our customers. I am sure that once retail and supply chains revert to normal, that price increases will go back to how they were I hope that the above explanation will satisfy you, and you are reassured that we are trying to maintain the best prices and quality for our customers. Should you require any further information please feel free to contact us Kindest Regards George

Posted 4 years ago

“Since installing compatible cartridges my canon printer is playing up.”

Helpful Report

Posted 4 years ago

Dear Terry, I'm terribly sorry to hear that you may be having issues with our cartridges, I will email you directly to try to rectify the problem. Kind regards, George

Posted 4 years ago

“I requested a change to the BILL TO address but never got a response.”

Helpful Report

Posted 4 years ago

Dear Selcuk, Thank you for your review, I can see that my colleague, Lucy, replied to you on May 1st within an hour of receiving your query, could I ask you to check your junk/spam mail for the response please? If we can help further please do let us know by emailing us at customerservice@cartridgepeople.com or calling us on 0203 0010234. Kind regards, George

Posted 4 years ago

“well, i'm afraid that i have just bought a non-Brother ink cartridge for the first time. And it's the first time that my printer refused to print - several times over. Yes, of course I got it sorted but it took a while, and the waste of time was a greater loss than the money saved by buying your brand. The other thing is of course that my trust in Catridge People has been eroded. I don't at all mind the fact that you sell both types but the description on your website is unhelpful and a bit pushy. but.... Anyway, may i suggest that the wording of your recommendationon the website is put in a more balanced way? I can see that you are obeying the law in your advertisement but it is not helpful for customers you may want to keep long-term. My ratings of you would have been much higher after previous purchases but i don't like this new webiste layout - it's messy, cluttered and harder to navigate - as well as offering a non-helpful recommendation.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review, I'm sorry to hear that you had problems with your cartridge from us, I gather that you were able to resolve the issue yourself but please do let us know if we can help, we may have been able to resolve the issue sooner for you. We guarantee all Cartridge People Own brands products with our 100% Satisfaction Guarantee. This guarantee covers all of our own branded products for a period of two years after the initial purchase date. https://www.cartridgepeople.com/info/lifetime-printer-guarantee We are very proud of the exceptionally high quality products available on our website, all of which have proven very low return rates. In the unlikely event that experience any issues please contact our support team directly via live chat, the telephone UK Call Centre: 0203 001 0234, or complete the contact form below: https://www.cartridgepeople.com/info/contact-us If the issue cannot be resolved by our support team we will: Dispatch a replacement Offer a Refund or Credit your Cartridge People Account In the highly likely event of damage or failure of the printer due to the use of our own branded products, we will repair or replace your printer with an equivalent model. Having said that, I will forward your comments on to the relevant team internally. Should you require any further information please feel free to contact the team Kind Regards, George

Posted 4 years ago

“I didn't like that they called me to try to convince me to buy an Epson compatible ink; which I assume, although cheaper for me they probably receive a greater profit mark up. Very annoying, especially as they would not take no for an answer until I got angry with them.”

Helpful Report

Posted 4 years ago

Dear Bengt, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I will ensure that this is dealt with by bringing this to the advisors attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. I must apologise again for the way the call was handled by the advisor - this will be addressed. If you have any queries or further feedback please contact us. Kindest regards, George

Posted 4 years ago

“I recently replaced a Black cartridge with one I ordered and which came quickly. However, my printer is still saying the ink is low. Also, a coloured cartridge I ordered a few months ago doesn’t fit although the spec is the same. It’s disappointing.”

Helpful Report

Posted 4 years ago

Good Morning, I have emailed you regarding the problem you are having. Please reply or please call us on 02030010234 Many thanks, Sarah

Posted 4 years ago

“I paid extra to have next day delivery , but I wasmnt in and unlike every other delivery company they did not leave the parcel. So they wanted to deliver the next day which i was going to be out so had to have it the day after that with instructions to leave it. The packaging was crushed and the cartrdige smashed , I complined nd they wanted photos which i sent , they refunded the £5 next day delivery charge but no cartridge refund as they want me to send it all back which takes time i dont have.”

Helpful Report

Posted 4 years ago

Dear Kathy, I'm very sorry to hear about the problems you have experienced with your order. I will email you directly with a resolution offering to refund you without the need to return the damaged cartridge on this occasion, it seems this return was requested automatically and I'm more than happy to waive this requirement. Kind regards, George

Posted 4 years ago

“I was intending to buy an original cartridge from Brother however your company suggested me for a similar product with a good price. Since of that, my print is rubbish. Very bad quality. l can't wait to finish this tonner to buy an original one.”

Helpful Report

Posted 4 years ago

Good afternoon Willians, I'm sorry to hear that your cartridges aren't performing well for you. I will email you directly with some advice that I hope will resolve the issue for you. Kind regards, George

Posted 4 years ago

“Sent an email asking about the Orient Express prize advertised on the cartridge return plastic envelopes. Was told it was going to be investigated- heard NOTHING since, Very poor customer service.!!!!”

Helpful Report

Posted 4 years ago

Dear Helen, Thank you for your review, I'm really sorry to hear you didn't receive a response to your enquiry. I have forwarded your comments on to the relevant team who will respond to as soon as possible. Again, please accept our apologies for not responding sooner. Kind regards, George

Posted 4 years ago

“Unfortunately, the e-mail I sent yo bounced back with a message to say you didn't exist. I wanted to return some cartridges brought in error. if this does reach you can you let me know how i can do this. many thanks. But the goods came very quickly.”

Helpful Report

Posted 4 years ago

Good morning Mary, Thank you for your comments, our emails are working well so I'm not sure what the problem was with contacting us, please accept our apologies. I will email you directly with instructions on how to return your cartridges. Kind regards, George

Posted 4 years ago

“We are a business customer, yet DPD keep trying to deliver on a Saturday and show the delivery location as the rear fire door! The instructions to DPD should be week days only. If DPD cannot tell the difference between an entrance and a fire door, perhaps you should use someone else. I cannot answer the questions about condition or date, the items have not arrived yet. There is no one at the office on Saturdays!”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for leaving the review, I have replied to you by email. Kind Regards, Leeanne

Posted 4 years ago

“My replacement cartridges would not work in my epsom printer!”

Helpful Report

Posted 4 years ago

Dear Peter I am sorry to hear you are having problems with the cartridges supplied by us. I have passed this on to our customer service team who will be in touch with you shortly to resolve this. Kind Regards Amy

Posted 4 years ago

“I have just ordered some more cartridges and have noticed that your prices have increased by £1.50 per cartridge!!!!! Why? I always thought you were good value for money, I have just bought enough to tide me over until I find a new supplier which is better value.”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for your comments, I will get a member of our Customer Service team to contact you directly. Kind regards, Simon

Posted 4 years ago

“did not receive - still waiting for response to e-mail”

Helpful Report

Posted 4 years ago

Dear Pamela Thank you for your review. I can see that Alex has emailed you now so hopefully this can be resolved. Kind Regards Amy

Posted 4 years ago

“I was going to get in touch with you, I was informed when I purchased your branded cartridges that they would be compatible with my Epson XP-4100. I have just put them in the printer, and every time I print it flags up an error message that I have not got genuine Epson inks and it clicks and makes noises and after a minute or so it prints.”

Helpful Report

Posted 4 years ago

Dear Raymond. I am sorry to hear you are having problems with our cartridges. Someone from our customer service department will be in touch with you shortly to resolve this issue. Kind Regards Amy

Posted 4 years ago

“Disappointed with this purchase, firstly the yellow cartridge leaked all over my fingers. All colours did not work to start with, but after contacting Customer service they informed me how to programme the printer to clean them, but did not offer anything for the leaking cartridge even after the statement that they are 100% guaranteed. My previous purchase of the same cartridges were fine which is why I came back for more.”

Helpful Report

Posted 4 years ago

Dear Paulette, Thank you for your review, I'm sorry to hear that the yellow cartridge had leaked on you, I can only assume that my colleague who replied to you thought that some ink had got onto your hands rather than there having been any leaking. I will reply to you directly by email shortly about replacing the yellow cartridge. Kind regards, George

Posted 4 years ago

“Have bought from Cartridge People regularly over the years but have recently found prices to be much higher than competitors. I enquired today if a price match is offered and gave details of cheaper supplier. Was told you have to purchase from CP at higher price and then follow a process to receive a refund of the difference. When cheaper prices are so easily found online by reputable companies, customers are unlikely to remain loyal. Delivery and live chat are very efficient but price competition is lacking.”

Helpful Report

Posted 4 years ago

Thank you for your comments, I will pass these on to the relevant department and they can look into it to see if any changes can be made. Take care, Sarah

Posted 4 years ago

“Offered me a good price on genuine cartridges - happy Insisted I was an idiot for not choosing their own brand cartridges - insulted I do not want to be a customer of a company that makes it's low opinion of me so clear”

Helpful Report

Posted 4 years ago

Good Afternoon, I am really sorry you felt like this. I will make sure your feedback is passed on to the sales manager, as we do not want any of our customers to feel like this. Kind Regards, Sarah

Posted 4 years ago

Cartridge People is rated 4.8 based on 113,066 reviews