Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,983 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t work in my printer”

Helpful Report

Posted 4 years ago

Good morning Charlotte Thank you for your review. I am sorry you are having a problem with the cartridges we have supplied. I can see that one of the customer service team has emailed you directly to help resolve this matter and we are waiting on your reply. Kind Regards Marianne

Posted 4 years ago

“I was disappointed on this occasion not to be able to buy a 4 colour ink pack of Epson ink for a Workforce-4745 printer.”

Helpful Report

Posted 4 years ago

Good afternoon Thank you for your review. I am sorry but these cartridges are becoming very difficult to source, this is across the entire industry. If the printer is quite old, they may be becoming obsolete. I hope this helps. Kind Regards Marianne

Posted 4 years ago

“The products are appropriate and the service is fair, but as a customer on your mailing list - it is a tad annoying & inappropriate to have to answer silly questions about security every time one wishes to place an order!”

Helpful Report

Posted 4 years ago

Dear Nicholas, Thank you for taking the time to leave your feedback. I have now removed you from receiving these emails from ourselves. Please accept my sincere apologies for this. Should you require any further assistance please don't hesitate to contact us. Kindest regards, Becky

Posted 4 years ago

“I ordered one of it's own Brother replacement toner cartridges but the print faded within four months. The monitor said it was still three quarters full. Other cartridges have usually lasted 2 to 3 years. Thinking it was the drum I bought a new one. No luck. I then bought a genuine Brother toner cartridge. It all works fine now. A verry expenses toner renewal from Cartridge People.”

Helpful Report

Posted 4 years ago

Dear Barry, I'm sorry to hear that you have received what appears to be a faulty cartridge from us, I will contact you directly to come to a resolution. Kind regards, George

Posted 4 years ago

“Normally have no issues been using for few years as required, I always use branded genuine ink but got a phone call from someone in sales questioning why and wanting me to use own brand non genuine I explained it a personal preference and I also resell to my own customers. I don't get any special service or discount and have been happy with that, delivery is quick that's why I use C.P. I was then informed that because your policy is not to supply resellers you wont accept future orders. Not happy with the attitude or policy and there is plenty other suppliers. My policy is to be happy with any order I receive.”

Helpful Report

Posted 4 years ago

Dear Jeremy Cartridge People is not a distributor and the primary focus of the business is to supply products to both consumer and business end users. As stock levels are limited, we do not supply to resellers and wholesalers, and we are committed to ensuring all of our end user customers benefit from the good prices on the stock we have available. I hope this explains our reasons for this. Kind Regards Amy

Posted 4 years ago

“Poor quality ink”

Helpful Report

Posted 4 years ago

Good morning Mr Goddard Thank you for your review. I am sorry that you are not happy with the quality of the ink we have supplied. We have contacted you directly to help resolve this matter and are awaiting your reply. Kind Regards Marianne

Posted 4 years ago

“Spoke to Marianne about an issue I had But she cleared it up Splendid service”

Helpful Report

Posted 4 years ago

Good afternoon Mr Norman Thank you for your review. I am sorry that you have had a problem with one of the cartridges that we have supplied. One of our customer service team will contact you soon to help resolve this matter for you. Kind Regards Marianne

Posted 4 years ago

“Do not buy from this company unless you want to be inundated with marketing emails.I have unsubscribed and you still keep sending me emails”

Helpful Report

Posted 4 years ago

Good morning, Thank you for leaving your review. I have checked your account and you are no longer signed up for the newsletter. Please free in contacting us if you do require further assistance All the best, Leeanne

Posted 4 years ago

“Delivery was great - but the toner I’m not happy with. There’s no chip on the cartridge so the printer won’t acknowledge it being fitted.”

Helpful Report

Posted 4 years ago

Dear Jeffrey I am sorry to hear you are having problems with the cartridge supplied by us. I have passed this onto our customer service team to get in touch to resolve this for you. Kind Regards Amy

Posted 4 years ago

“For the 2nd time the new roller is leaving a mark when printing.”

Helpful Report

Posted 4 years ago

Good Afternoon, I am sorry you are having a problem with the toner, I can see you have been in contact with ourselves regarding the problem and we are trying to resolve the issue with you. Kind Regards, Sarah

Posted 4 years ago

“Delivery was prompt. However cartridges caused a problem when printing and left yellow streaks”

Helpful Report

Posted 4 years ago

Good Morning, Sorry to hear you are having a problem with the items. One of the team will call you shortly. Kind Regards, Sarah

Posted 4 years ago

“Bought Epsom printer XP2100 the original black cartridge ran out replaced with genuine replacement printer still didn't work phoned Cartridge to be told needed to replace all colours which was not mentioned did still doesn't work phoned again and received a replacement black cartridge FOC the printer still didn't work. The orange ink light remains on. This has cost me over £40 pound on replacement ink almost as much as the printer. Not very happy Peter White”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for your review and I am sorry that you are having problems with the printer supplied by us. I will arrange for someone to contact you to try and resolve the problem you are having. Kind Regards Louise Cartridge People

Posted 4 years ago

“I don't use a lot of ink. My initial order wasn't compatible with my printer, I received replacement cartridges that also were not compatible and when I went to order more ink, I didn't even get a discount. If I wasn't desperate to print off some documents, I would have shopped elsewhere. So much for the 100% satisfaction guarantee.”

Helpful Report

Posted 4 years ago

Good Morning I'm sorry to read you experienced problems with our cartridges, I will pass this on to our customer service team to contact you shortly to resolve this. Kind Regards Amy

Posted 4 years ago

“Not sure I would trust reviews for a compatible cartridge again as the Brother TN - 1050 substitute I purchased in no way performs as well as previous originals. Suddenly I'm getting smudges, smears and lines that weren't there before and are not there when the original is reinserted (so it definitely isn't a dirty drum). This has been false economy and a complete waste of time.”

Helpful Report

Posted 4 years ago

Dear Maurice, Thank you for your review and I am terribly sorry to hear of the problems you have had with the Compatible Toner Cartridge from ourselves. I will email you directly on how we can help resolve this for you. I apologise again for the inconvenience caused. Kindest regards, Si Bennett

Posted 4 years ago

“your prices have nearly doubled in 2 years”

Helpful Report

Posted 4 years ago

Dear John, Thank you for your review regarding the price increase of your compatible cartridges. Please allow me to explain the reason behind the movement in price. The majority of our compatible cartridges are purchased from China As a result of the Corona Virus in Europe, the collection of empty cartridges, the main component used in manufacturing, has been severely impacted. The cost of empty cartridges in China have therefore increased by 40%. In addition to the above, we have received a 5% increase in postal costs If you take these price increases and currency fluctuations into account, you will see that we have not passed all of them on to our customers. I am sure that once retail and supply chains revert to normal, that price increases will go back to how they were I hope that the above explanation will satisfy you, and you are reassured that we are trying to maintain the best prices and quality for our customers. Should you require any further information please feel free to contact us Kindest Regards George

Posted 4 years ago

“Since installing compatible cartridges my canon printer is playing up.”

Helpful Report

Posted 4 years ago

Dear Terry, I'm terribly sorry to hear that you may be having issues with our cartridges, I will email you directly to try to rectify the problem. Kind regards, George

Posted 4 years ago

“I requested a change to the BILL TO address but never got a response.”

Helpful Report

Posted 4 years ago

Dear Selcuk, Thank you for your review, I can see that my colleague, Lucy, replied to you on May 1st within an hour of receiving your query, could I ask you to check your junk/spam mail for the response please? If we can help further please do let us know by emailing us at customerservice@cartridgepeople.com or calling us on 0203 0010234. Kind regards, George

Posted 4 years ago

“well, i'm afraid that i have just bought a non-Brother ink cartridge for the first time. And it's the first time that my printer refused to print - several times over. Yes, of course I got it sorted but it took a while, and the waste of time was a greater loss than the money saved by buying your brand. The other thing is of course that my trust in Catridge People has been eroded. I don't at all mind the fact that you sell both types but the description on your website is unhelpful and a bit pushy. but.... Anyway, may i suggest that the wording of your recommendationon the website is put in a more balanced way? I can see that you are obeying the law in your advertisement but it is not helpful for customers you may want to keep long-term. My ratings of you would have been much higher after previous purchases but i don't like this new webiste layout - it's messy, cluttered and harder to navigate - as well as offering a non-helpful recommendation.”

Helpful Report

Posted 4 years ago

Good morning, Thank you for your review, I'm sorry to hear that you had problems with your cartridge from us, I gather that you were able to resolve the issue yourself but please do let us know if we can help, we may have been able to resolve the issue sooner for you. We guarantee all Cartridge People Own brands products with our 100% Satisfaction Guarantee. This guarantee covers all of our own branded products for a period of two years after the initial purchase date. https://www.cartridgepeople.com/info/lifetime-printer-guarantee We are very proud of the exceptionally high quality products available on our website, all of which have proven very low return rates. In the unlikely event that experience any issues please contact our support team directly via live chat, the telephone UK Call Centre: 0203 001 0234, or complete the contact form below: https://www.cartridgepeople.com/info/contact-us If the issue cannot be resolved by our support team we will: Dispatch a replacement Offer a Refund or Credit your Cartridge People Account In the highly likely event of damage or failure of the printer due to the use of our own branded products, we will repair or replace your printer with an equivalent model. Having said that, I will forward your comments on to the relevant team internally. Should you require any further information please feel free to contact the team Kind Regards, George

Posted 4 years ago

“I didn't like that they called me to try to convince me to buy an Epson compatible ink; which I assume, although cheaper for me they probably receive a greater profit mark up. Very annoying, especially as they would not take no for an answer until I got angry with them.”

Helpful Report

Posted 4 years ago

Dear Bengt, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I will ensure that this is dealt with by bringing this to the advisors attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. I must apologise again for the way the call was handled by the advisor - this will be addressed. If you have any queries or further feedback please contact us. Kindest regards, George

Posted 4 years ago

“I recently replaced a Black cartridge with one I ordered and which came quickly. However, my printer is still saying the ink is low. Also, a coloured cartridge I ordered a few months ago doesn’t fit although the spec is the same. It’s disappointing.”

Helpful Report

Posted 4 years ago

Good Morning, I have emailed you regarding the problem you are having. Please reply or please call us on 02030010234 Many thanks, Sarah

Posted 4 years ago

Cartridge People is rated 4.8 based on 114,983 reviews