Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,071 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,071 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Write Your review

Tell us how Cartridge People made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not a happy chappy. I received the multiple pack of four cartridges the day after ordering, which was excellent service. However when I come to print the paper, it is just a blank sheet that comes out of the Epson Stylus SX415. I have previously not had any problems with the ink cartridges supplied by Cartridge People, but this time I am very dissatisfied. I would be very grateful if you would give me a cash refund. Kind regard Keith Bennett”

Helpful Report

Posted 4 years ago

Dear Keith, Thank you for your review. I am sorry to hear that you are having issues with your cartridges. A member of the customer service department will be in contact to discuss this further. Sorry for any inconvenience caused. Kind regards, Emma

Posted 4 years ago

“I ordered some index files with an order. Paid for next day delivery but three days. Part of order put of stock. They then said 12th April. Just before that date told not in stock until july so cancelled and was refunded. Customer service brilliant but 4 months for index files is just not on.”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for taking the time to leave a review. I have looked into your account and can not locate an order for the index files. I have arranged for a member of the Customer Service team to contact you to discuss your enquiry further. Kind regards, Emma

Posted 4 years ago

“I had to wait nearly 3 weeks for my ink. I know this was not your fault but that of Royal Mail whose delivery service here is totally useless. So I suggest you use another service but do tell Royal Mail why!!”

Helpful Report

Posted 4 years ago

Dear Nigel, Thank you for your review. I am sorry for the delay in receiving your order. I can see on the tracking that this now state sit has been delivered. One of our customer service team will contact you soon to check if you have received your item now. Kind Regards, Emma

Posted 4 years ago

“Hi, I bought two , one colour and black cartridges from you, with in one week black cartridge finished, but colour one still there, I hardly use the printer”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for your review, I can see that you have been in contact with my colleague Emma by Email and she has sent you some advice to try, if I could ask you to please try the advice she has sent you and let us know how you get on with it. you are covered by our guarantee so if the advice doesn't work we will happily arrange for a replacement to be sent out to you. Kind Regards Louise

Posted 4 years ago

“Faulty cartridge sent out so after going through the process of sending proofs, they sent a new one. This had exploded in the box by the time it arrived with us, so a third cartridge was sent out. This was also faulty. I must say despite this unfortunate set of events Craig Wood was helpful and sincere (and is the reason for the 2 stars and not 1), the same cannot be said for the girl (who I am not going to name) whom I spoke to following the third faulty cartridge, when Craig was not available. She was more interested in getting their faulty cartridges back than resolving the issue in any way. This is a shame as we purchased all of our cartridges through Cartridge People and now need to find another company.”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for your review, I have passed your query back to Craig in our Technical department who will be in contact with you in the next day or so. Kind Regards Louise

Posted 4 years ago

“It finishes so quick and very expensive”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for your review and I am sorry that you are having problems with a cartridge supplied by us. All our products come with a guarantee I will therefore arrange for someone to contact you to try and resolve the problem you are having. Kind Regards Louise Cartridge People

Posted 4 years ago

“This was absolutely rubbish. It prints nothing very next time. I found out that you have to install the cartridges every time you print.”

Helpful Report

Posted 4 years ago

Good Morning, Thank you for your review and I am sorry that you are having problems with the cartridges supplied by us. We offer a guarantee on all our products, I will therefore arrange for someone to contact you as soon as possible to try and resolve the problem you are having. Kind Regards Louise

Posted 4 years ago

“I had used Cartridge People several times for ink and so far had no complaints, however this last order I purchased 500 Sheets of paper as well. On unwrapping the parcel the paper appears to have exploded out of its packaging, leaving some pages bent with bruised corners. I would have expected better care over packing.”

Helpful Report

Posted 4 years ago

Good afternoon. Thank you for taking the time to leave this review. I am sorry to read your paper has not reached you in perfect condition. Please do call us on 020 3001 0234 or email in on customerservice@cartridgepeople.com. Our customer service team will be happy to correct this mistake. Many thanks and apologies for this inconvenience. Lucy Customer Support

Posted 4 years ago

“Your compatible cartridges where not liked by our EPSON XP-452 printer and was hard to get it to use them and print!”

Helpful Report

Posted 4 years ago

Good afternoon Thank you for your review. I am sorry that you are having a problem with the cartridges we have supplied. One of customer service team will contact you soon to help resolve this matter for you. Kind Regards Marianne

Posted 4 years ago

“Black Canon type PGI - 35 is fine. However, the colour (36) was useless. It only printed a faint pink colour. I may give one more try with a further order for a different printer - final chance!”

Helpful Report

Posted 4 years ago

I am sorry that you have experienced a problem with the colour ink cartridge purchased from us. We back all our products with our 100% Guarantee. We are very proud of our exceptionally high quality products, all of which have proven very low return rates. I see we have not had any correspondence regarding the problems you have experienced? We offer full customer support and would like to assist you, a member of the team will be in touch and we can try and resolve your issue or offer our guarantee Nikki customer Support

Posted 4 years ago

“Unfortunately the ink cartridges have not worked with our printer despite saying they were compatible - only the coloured one seems to work.”

Helpful Report

Posted 4 years ago

Good afternoon Thank you for your review. I am sorry that you have had a problem with one of the cartridges we have supplied. One of our customer service team will contact you soon to help resolve this matter for you. Kind Regards Marianne

Posted 4 years ago

“Their "compatible" cartridges are nowhere as good as the OEM version. Print quality is poor reliability is variable to say the least.”

Helpful Report

Posted 4 years ago

Dear Paul, Thank you for taking the time to write your review, I'm sorry to hear that your cartridges aren't performing as well as you expected, I will email you directly to seek a resolution. Kind regards, George

Posted 4 years ago

“Bought aToner but wasnt told I would need a Cartridge Drum to go with it and they dont stock it so was a waste of MONEY because I cannot Use it with out the Drum”

Helpful Report

Posted 4 years ago

Good morning Mr Hinchley Thank you for your review. I can see that you have recently ordered the drum unit for the printer from ourselves. A drum unit does not have to be replaced every time that the toner is changed, (which is why they are not sold together), only when the printer indicates for you to do so, several toner changes per drum is normal. The toner is separate to the drum unit and sits within it. I hope this helps. If you would like any further advice or assistance, please contact our customer service team on customerservice@cartridgepeople.com. Kind Regards Marianne

Posted 4 years ago

“Expensive and limited print run. Supposed larger capacity are imperceptible in additional print capacity.”

Helpful Report

Posted 4 years ago

Good afternoon Mr Walter Thank you for your review. I am sorry that you have not been happy with your purchase. One of the customer service team will contact you soon to help resolve this matter for you. Kind Regards Marianne

Posted 4 years ago

“This is the second time I have been asked to do this! So I will repeat what happened. I was sent cartridges which were supposed to be compatible but did not fit into my printer. Eventually I sent images of the packages so that they could be identified. I have had my cash refunded but still have no cartridges.”

Helpful Report

Posted 4 years ago

Good Morning, Thank you for your review and I am sorry to hear that you have had problems with a cartridges supplied. I can see that my colleague has been in contact with you, and we are awaiting a reply regarding the required cartridges. We look forward to hearing back from you directly. Kind Regards Simon Cartridge People

Posted 4 years ago

“The first set of cartridges I used, the photos were discoloured. After several further attempts, I used the second pair of cartridges, and the photos were satisfactory. So , not too happy. D.Cameron.”

Helpful Report

Posted 4 years ago

Dear Donald, Thank you for your review and I am sorry that you have had problems with a set of cartridges. We guarantee all our products I will therefore arrange for a member of our team to contact you as soon as possible to try and resolve the issue you are having. Kind Regards Louise

Posted 4 years ago

“Very disappointed with the quality of the print out. The colours are not correct and very weak.”

Helpful Report

Posted 4 years ago

Dear Agar, Thank you for your feedback. I can see we have been in contact with you via telephone and have resolved this matter for you as per our guarantee. If you do have any further issues please do not hesitate to contact us. Kind regards, Lizzie

Posted 4 years ago

“I ordered Hp304XL black and two days late received an HP304XL TRI COLOUR. i HAVE CHECKED MY ORDER AND IT WAS CORRECT. i STILL CANNOT PRINT”

Helpful Report

Posted 4 years ago

Dear David, Thank you for your review, I think I've located your order so will email you directly, but from what I can see you did indeed order the HP 304XL Tri-Colour High Capacity Ink Cartridge (Original). Kind regards, George

Posted 4 years ago

“I placed my order for Genuine Brother cartridges and received them the next morning. Very quick excellent service. However, after I placed my order on the PC, I was then chased on my phone and finally pursued to change part of my order to Cartridge People ink. As I feared the CP cartridge did not work, and was recognized as non ? ink on the printer panel. Fortunately I had kept one of the genuine Brother cartridges on the order, and swapped it in, and after two head cleans the printer now functions normally. It might be CP poor cartridge, it might be "Big" Brother programming to give ? ink a bad time. Probably two hours, a lot of cursing and now the process of trying to get a refund to go, for an £8 saving. Be Warned.”

Helpful Report

Posted 4 years ago

Good Morning, Thank you for your review and I am sorry that our own branded cartridge hasn't worked for you . I can see that you have been in contact with us via email and that my colleague Marianne has issued you with a refund for the faulty item. I hope this helps and please do not hesitate to contact us again should you require any further assistance. Kind Regards Louise Customer service

Posted 4 years ago

“Your site was not at all clear regarding the compatibility of the various cartridges with my particular cartridge number. it took two emails to clarify this. On receipt of the cartridge I thought I knew how to replace it and as I could not get the unit to print I sent detailed photos of my problem which were not responded to. Fortunately on moving the box I saw the instructions and even though I thought that I'd fixed the cartridge correctly I read the instructions and found that I had not. I am very dissapointed with your lack of response. The resulting stress of not being able to print essential documents has been excessive and costly.”

Helpful Report

Posted 4 years ago

Good Morning, Thank you for your review and I am sorry that you have had problems with the toner supplied by us, I can see that you have emailed in once and my colleague Mike sent you a reply with instructions on how to get the toner to work but we don't appear to have had a reply to that email. I will arrange for a member of our team to contact you as soon as possible to try and get this resolved for you. Kind Regards Louise

Posted 4 years ago

Cartridge People is rated 4.8 based on 113,071 reviews