Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,954 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,954 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid extra to have next day delivery , but I wasmnt in and unlike every other delivery company they did not leave the parcel. So they wanted to deliver the next day which i was going to be out so had to have it the day after that with instructions to leave it. The packaging was crushed and the cartrdige smashed , I complined nd they wanted photos which i sent , they refunded the £5 next day delivery charge but no cartridge refund as they want me to send it all back which takes time i dont have.”

Helpful Report

Posted 4 years ago

Dear Kathy, I'm very sorry to hear about the problems you have experienced with your order. I will email you directly with a resolution offering to refund you without the need to return the damaged cartridge on this occasion, it seems this return was requested automatically and I'm more than happy to waive this requirement. Kind regards, George

Posted 4 years ago

“I was intending to buy an original cartridge from Brother however your company suggested me for a similar product with a good price. Since of that, my print is rubbish. Very bad quality. l can't wait to finish this tonner to buy an original one.”

Helpful Report

Posted 4 years ago

Good afternoon Willians, I'm sorry to hear that your cartridges aren't performing well for you. I will email you directly with some advice that I hope will resolve the issue for you. Kind regards, George

Posted 4 years ago

“Sent an email asking about the Orient Express prize advertised on the cartridge return plastic envelopes. Was told it was going to be investigated- heard NOTHING since, Very poor customer service.!!!!”

Helpful Report

Posted 4 years ago

Dear Helen, Thank you for your review, I'm really sorry to hear you didn't receive a response to your enquiry. I have forwarded your comments on to the relevant team who will respond to as soon as possible. Again, please accept our apologies for not responding sooner. Kind regards, George

Posted 4 years ago

“Unfortunately, the e-mail I sent yo bounced back with a message to say you didn't exist. I wanted to return some cartridges brought in error. if this does reach you can you let me know how i can do this. many thanks. But the goods came very quickly.”

Helpful Report

Posted 4 years ago

Good morning Mary, Thank you for your comments, our emails are working well so I'm not sure what the problem was with contacting us, please accept our apologies. I will email you directly with instructions on how to return your cartridges. Kind regards, George

Posted 4 years ago

“We are a business customer, yet DPD keep trying to deliver on a Saturday and show the delivery location as the rear fire door! The instructions to DPD should be week days only. If DPD cannot tell the difference between an entrance and a fire door, perhaps you should use someone else. I cannot answer the questions about condition or date, the items have not arrived yet. There is no one at the office on Saturdays!”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for leaving the review, I have replied to you by email. Kind Regards, Leeanne

Posted 4 years ago

“My replacement cartridges would not work in my epsom printer!”

Helpful Report

Posted 4 years ago

Dear Peter I am sorry to hear you are having problems with the cartridges supplied by us. I have passed this on to our customer service team who will be in touch with you shortly to resolve this. Kind Regards Amy

Posted 4 years ago

“I have just ordered some more cartridges and have noticed that your prices have increased by £1.50 per cartridge!!!!! Why? I always thought you were good value for money, I have just bought enough to tide me over until I find a new supplier which is better value.”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for your comments, I will get a member of our Customer Service team to contact you directly. Kind regards, Simon

Posted 4 years ago

“did not receive - still waiting for response to e-mail”

Helpful Report

Posted 4 years ago

Dear Pamela Thank you for your review. I can see that Alex has emailed you now so hopefully this can be resolved. Kind Regards Amy

Posted 4 years ago

“I was going to get in touch with you, I was informed when I purchased your branded cartridges that they would be compatible with my Epson XP-4100. I have just put them in the printer, and every time I print it flags up an error message that I have not got genuine Epson inks and it clicks and makes noises and after a minute or so it prints.”

Helpful Report

Posted 4 years ago

Dear Raymond. I am sorry to hear you are having problems with our cartridges. Someone from our customer service department will be in touch with you shortly to resolve this issue. Kind Regards Amy

Posted 4 years ago

“Disappointed with this purchase, firstly the yellow cartridge leaked all over my fingers. All colours did not work to start with, but after contacting Customer service they informed me how to programme the printer to clean them, but did not offer anything for the leaking cartridge even after the statement that they are 100% guaranteed. My previous purchase of the same cartridges were fine which is why I came back for more.”

Helpful Report

Posted 4 years ago

Dear Paulette, Thank you for your review, I'm sorry to hear that the yellow cartridge had leaked on you, I can only assume that my colleague who replied to you thought that some ink had got onto your hands rather than there having been any leaking. I will reply to you directly by email shortly about replacing the yellow cartridge. Kind regards, George

Posted 4 years ago

“Have bought from Cartridge People regularly over the years but have recently found prices to be much higher than competitors. I enquired today if a price match is offered and gave details of cheaper supplier. Was told you have to purchase from CP at higher price and then follow a process to receive a refund of the difference. When cheaper prices are so easily found online by reputable companies, customers are unlikely to remain loyal. Delivery and live chat are very efficient but price competition is lacking.”

Helpful Report

Posted 4 years ago

Thank you for your comments, I will pass these on to the relevant department and they can look into it to see if any changes can be made. Take care, Sarah

Posted 4 years ago

“Offered me a good price on genuine cartridges - happy Insisted I was an idiot for not choosing their own brand cartridges - insulted I do not want to be a customer of a company that makes it's low opinion of me so clear”

Helpful Report

Posted 4 years ago

Good Afternoon, I am really sorry you felt like this. I will make sure your feedback is passed on to the sales manager, as we do not want any of our customers to feel like this. Kind Regards, Sarah

Posted 4 years ago

“I am not a happy chappy. I received the multiple pack of four cartridges the day after ordering, which was excellent service. However when I come to print the paper, it is just a blank sheet that comes out of the Epson Stylus SX415. I have previously not had any problems with the ink cartridges supplied by Cartridge People, but this time I am very dissatisfied. I would be very grateful if you would give me a cash refund. Kind regard Keith Bennett”

Helpful Report

Posted 4 years ago

Dear Keith, Thank you for your review. I am sorry to hear that you are having issues with your cartridges. A member of the customer service department will be in contact to discuss this further. Sorry for any inconvenience caused. Kind regards, Emma

Posted 4 years ago

“I ordered some index files with an order. Paid for next day delivery but three days. Part of order put of stock. They then said 12th April. Just before that date told not in stock until july so cancelled and was refunded. Customer service brilliant but 4 months for index files is just not on.”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for taking the time to leave a review. I have looked into your account and can not locate an order for the index files. I have arranged for a member of the Customer Service team to contact you to discuss your enquiry further. Kind regards, Emma

Posted 4 years ago

“I had to wait nearly 3 weeks for my ink. I know this was not your fault but that of Royal Mail whose delivery service here is totally useless. So I suggest you use another service but do tell Royal Mail why!!”

Helpful Report

Posted 4 years ago

Dear Nigel, Thank you for your review. I am sorry for the delay in receiving your order. I can see on the tracking that this now state sit has been delivered. One of our customer service team will contact you soon to check if you have received your item now. Kind Regards, Emma

Posted 4 years ago

“Hi, I bought two , one colour and black cartridges from you, with in one week black cartridge finished, but colour one still there, I hardly use the printer”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for your review, I can see that you have been in contact with my colleague Emma by Email and she has sent you some advice to try, if I could ask you to please try the advice she has sent you and let us know how you get on with it. you are covered by our guarantee so if the advice doesn't work we will happily arrange for a replacement to be sent out to you. Kind Regards Louise

Posted 4 years ago

“Faulty cartridge sent out so after going through the process of sending proofs, they sent a new one. This had exploded in the box by the time it arrived with us, so a third cartridge was sent out. This was also faulty. I must say despite this unfortunate set of events Craig Wood was helpful and sincere (and is the reason for the 2 stars and not 1), the same cannot be said for the girl (who I am not going to name) whom I spoke to following the third faulty cartridge, when Craig was not available. She was more interested in getting their faulty cartridges back than resolving the issue in any way. This is a shame as we purchased all of our cartridges through Cartridge People and now need to find another company.”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for your review, I have passed your query back to Craig in our Technical department who will be in contact with you in the next day or so. Kind Regards Louise

Posted 4 years ago

“It finishes so quick and very expensive”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for your review and I am sorry that you are having problems with a cartridge supplied by us. All our products come with a guarantee I will therefore arrange for someone to contact you to try and resolve the problem you are having. Kind Regards Louise Cartridge People

Posted 4 years ago

“This was absolutely rubbish. It prints nothing very next time. I found out that you have to install the cartridges every time you print.”

Helpful Report

Posted 4 years ago

Good Morning, Thank you for your review and I am sorry that you are having problems with the cartridges supplied by us. We offer a guarantee on all our products, I will therefore arrange for someone to contact you as soon as possible to try and resolve the problem you are having. Kind Regards Louise

Posted 4 years ago

“I had used Cartridge People several times for ink and so far had no complaints, however this last order I purchased 500 Sheets of paper as well. On unwrapping the parcel the paper appears to have exploded out of its packaging, leaving some pages bent with bruised corners. I would have expected better care over packing.”

Helpful Report

Posted 4 years ago

Good afternoon. Thank you for taking the time to leave this review. I am sorry to read your paper has not reached you in perfect condition. Please do call us on 020 3001 0234 or email in on customerservice@cartridgepeople.com. Our customer service team will be happy to correct this mistake. Many thanks and apologies for this inconvenience. Lucy Customer Support

Posted 4 years ago

Cartridge People is rated 4.8 based on 114,954 reviews