Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,066 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,066 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Write Your review

Tell us how Cartridge People made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I installed the new laser cartridge in my printer only to find it is printing light grey down the right hand side of the page. I emailed you soon after, having tried to remedy the problem by shaking cartridge etc. I had no response to my email, and I'm still waiting?”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for your review and I am sorry that you are having problems with the toner supplied by us. I can see that my colleague Lizzie has replied to your email, I am sorry that you never received however I will resend the email to you. Kind Regards Louise Cartridge People

Posted 3 years ago

“By mistake I ordered the wrong cartridge and was unable to change it. A very expensive mistake”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for your review, I can see that we did reply to your email enquiry with returns information on July 12th so that you wouldn't have missed out on a refund, along with a link to the correct cartridges for your printer. If you would like to discuss this further please do contact our Customer Service team on 0203 0010234 or email us again at customerservice@cartridgepeople.com. Kind regards, George

Posted 3 years ago

“Not happy as I had there alternative inks to HP so in fairness they did credit some but no 8no black ink! so I had to thro away! So I went to purchase the HP ink from CP but they were a lot more expensive so I ended up going to HP.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for your review, I'm sorry to hear that you had problems with our cartridges for which we have processed refunds where we could. I am sorry that our original cartridges seemed too expensive. Original products are being sold at close to cost - the original manufacturers are increasing their prices which means we have to pass this on. Very sorry. We are still trying to keep our prices as competitive as possible In the unlikely event that you do find a product at a lower price through a UK based online retailer, we will refund 100% of the difference up to 30 days after your purchase. See terms below https://www.cartridgepeople.com/info/price-promise Should you require any further information please feel free to contact us. Kindest Regards George

Posted 3 years ago

“Next time I require inks for my printer I will check out my local very well known retail shop where I could have purchased the inks for £12.00 less.”

Helpful Report

Posted 3 years ago

Dear Evelyn, Thank you for your review, we monitor our competitors' prices on a daily basis to ensure we offer our customers the best possible prices. We do this by analysing online retailers directly and where they appear via Google Shopping and price comparison websites. In the unlikely event that you do find a product at a lower price through a UK based online retailer, we will refund 100% of the difference up to 30 days after your purchase. However, I'm afraid this doesn't include high street shops, please see our price promise terms and conditions at the below address : https://www.cartridgepeople.com/info/price-promise If we can help further please do let us know. Kind regards, George

Posted 3 years ago

“I don't like being told what I should be buying after the purchase”

Helpful Report

Posted 3 years ago

Dear Andrew, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I will ensure that this is dealt with by bringing this to the advisors attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. I must apologise again for the way the call was handled by the advisor - this will be addressed. If you have any queries or further feedback please contact us. Kindest regards, George

Posted 3 years ago

“Not that impressed. Bought a drum and a print cartridge for my Brother printer, I bought the cheaper version that was not made by Brother and neither work in my machine. Even so the total cost was over £80. Even though they knew that this was probably going to be the case, there was no indication of it through reviews or in the description of the products on their website. When I wanted to return the items, I was sent two pre-written emails of instructions to try to get my printer to accept the cartridge and drum, neither worked. They say they do accept returns, but in reality they don't. Be warned, the cheaper cartridges do not work in Brother printers.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to write a review I see we did send some advice to try and have been awaiting your reply. All of our products are backed with our guarantee I have passed your feedback to the technical team and someone will contact you to resolve your issues

Posted 3 years ago

“Have problems connecting printer. Phoned yourselves. Someone will ring back. Still waiting! My present problem is: I do not have a mobile phone/number to give to the machine. Any suggestions??”

Helpful Report

Posted 3 years ago

Dear Mr. Jones, Thank you for your review. One of our team will be in contact with you soon. Kind regards, Thomas

Posted 3 years ago

“Not very economical as does not last as it describes by at least 25% poor performance quality Regards Daniel walsh”

Helpful Report

Posted 3 years ago

Dear Danny, Thank you for your review. Page life provided for an ink cartridge is based on lab tests done following ISO standards. When these test are performed the same page is printed continuously on standard settings using standard A4 paper, unless it is specifically a photo cartridge where they may use alternative settings. Keep in mind, there are countless variables when using at home, including, but not limited to, cleanings, printer clean cycles, saturation, etc. I will send you full information by email regarding this along with some tips to get the most out of your Original Brother Cartridges. Kind regards, George

Posted 3 years ago

“Didn’t work in my printer”

Helpful Report

Posted 3 years ago

Good morning Charlotte Thank you for your review. I am sorry you are having a problem with the cartridges we have supplied. I can see that one of the customer service team has emailed you directly to help resolve this matter and we are waiting on your reply. Kind Regards Marianne

Posted 3 years ago

“I was disappointed on this occasion not to be able to buy a 4 colour ink pack of Epson ink for a Workforce-4745 printer.”

Helpful Report

Posted 3 years ago

Good afternoon Thank you for your review. I am sorry but these cartridges are becoming very difficult to source, this is across the entire industry. If the printer is quite old, they may be becoming obsolete. I hope this helps. Kind Regards Marianne

Posted 3 years ago

“The products are appropriate and the service is fair, but as a customer on your mailing list - it is a tad annoying & inappropriate to have to answer silly questions about security every time one wishes to place an order!”

Helpful Report

Posted 3 years ago

Dear Nicholas, Thank you for taking the time to leave your feedback. I have now removed you from receiving these emails from ourselves. Please accept my sincere apologies for this. Should you require any further assistance please don't hesitate to contact us. Kindest regards, Becky

Posted 3 years ago

“I ordered one of it's own Brother replacement toner cartridges but the print faded within four months. The monitor said it was still three quarters full. Other cartridges have usually lasted 2 to 3 years. Thinking it was the drum I bought a new one. No luck. I then bought a genuine Brother toner cartridge. It all works fine now. A verry expenses toner renewal from Cartridge People.”

Helpful Report

Posted 3 years ago

Dear Barry, I'm sorry to hear that you have received what appears to be a faulty cartridge from us, I will contact you directly to come to a resolution. Kind regards, George

Posted 3 years ago

“Normally have no issues been using for few years as required, I always use branded genuine ink but got a phone call from someone in sales questioning why and wanting me to use own brand non genuine I explained it a personal preference and I also resell to my own customers. I don't get any special service or discount and have been happy with that, delivery is quick that's why I use C.P. I was then informed that because your policy is not to supply resellers you wont accept future orders. Not happy with the attitude or policy and there is plenty other suppliers. My policy is to be happy with any order I receive.”

Helpful Report

Posted 3 years ago

Dear Jeremy Cartridge People is not a distributor and the primary focus of the business is to supply products to both consumer and business end users. As stock levels are limited, we do not supply to resellers and wholesalers, and we are committed to ensuring all of our end user customers benefit from the good prices on the stock we have available. I hope this explains our reasons for this. Kind Regards Amy

Posted 3 years ago

“Poor quality ink”

Helpful Report

Posted 3 years ago

Good morning Mr Goddard Thank you for your review. I am sorry that you are not happy with the quality of the ink we have supplied. We have contacted you directly to help resolve this matter and are awaiting your reply. Kind Regards Marianne

Posted 3 years ago

“Spoke to Marianne about an issue I had But she cleared it up Splendid service”

Helpful Report

Posted 4 years ago

Good afternoon Mr Norman Thank you for your review. I am sorry that you have had a problem with one of the cartridges that we have supplied. One of our customer service team will contact you soon to help resolve this matter for you. Kind Regards Marianne

Posted 4 years ago

“Do not buy from this company unless you want to be inundated with marketing emails.I have unsubscribed and you still keep sending me emails”

Helpful Report

Posted 4 years ago

Good morning, Thank you for leaving your review. I have checked your account and you are no longer signed up for the newsletter. Please free in contacting us if you do require further assistance All the best, Leeanne

Posted 4 years ago

“Delivery was great - but the toner I’m not happy with. There’s no chip on the cartridge so the printer won’t acknowledge it being fitted.”

Helpful Report

Posted 4 years ago

Dear Jeffrey I am sorry to hear you are having problems with the cartridge supplied by us. I have passed this onto our customer service team to get in touch to resolve this for you. Kind Regards Amy

Posted 4 years ago

“For the 2nd time the new roller is leaving a mark when printing.”

Helpful Report

Posted 4 years ago

Good Afternoon, I am sorry you are having a problem with the toner, I can see you have been in contact with ourselves regarding the problem and we are trying to resolve the issue with you. Kind Regards, Sarah

Posted 4 years ago

“Delivery was prompt. However cartridges caused a problem when printing and left yellow streaks”

Helpful Report

Posted 4 years ago

Good Morning, Sorry to hear you are having a problem with the items. One of the team will call you shortly. Kind Regards, Sarah

Posted 4 years ago

“Bought Epsom printer XP2100 the original black cartridge ran out replaced with genuine replacement printer still didn't work phoned Cartridge to be told needed to replace all colours which was not mentioned did still doesn't work phoned again and received a replacement black cartridge FOC the printer still didn't work. The orange ink light remains on. This has cost me over £40 pound on replacement ink almost as much as the printer. Not very happy Peter White”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for your review and I am sorry that you are having problems with the printer supplied by us. I will arrange for someone to contact you to try and resolve the problem you are having. Kind Regards Louise Cartridge People

Posted 4 years ago

Cartridge People is rated 4.8 based on 113,066 reviews