Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,937 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,937 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cartridges didn’t last more than 2 weeks. I emailed customer services and had no response”

Helpful Report

Posted 3 years ago

Dear Alex, Thank you for your review and I am sorry that you are having problems with the cartridges supplied by us. I have not been able to locate any correspondence on your account from yourself so I do apologise. We offer a guarantee on all our products I will therefore arrange for you to be contacted so we can resolve the problem you are having as soon as possible. Kind Regards Emma Cartridge People

Posted 3 years ago

“We had 2 cartridges fail recently, one was faulty from the start and would not print at all. The other a replacement started well then started to mis print and leave out sections. We replaced that again and all seems to be ok. But we have noticed that the ink is not drying as quick as it used to. It used to be possible to take from the printer and fold almost as soon as it was printed. We now need to leave a few minutes”

Helpful Report

Posted 3 years ago

Good afternoon Mr Wickham Thank you for your review. I am sorry that you have had a problem with a recent order, our return rate is very low, so I can only apologise for this. I can see we refunded you for the cartridge which did not work, despite a replacement being sent. I will telephone you directly regarding the query with the ink drying. Kind Regards Marianne

Posted 3 years ago

“Parcel containing printer cartridge & printer paper, arrived damaged due to poor packaging.”

Helpful Report

Posted 3 years ago

Good afternoon Mr Allen I am sorry that your order has reach you in poor condition. This is not our usual standard of service. One of the customer service team will contact you soon to help resolve this for you. Kind Regards Marianne

Posted 3 years ago

“Good price for an original Brother toner cartridge. *Really hard sell* to try to persuade me to buy an own brand cartridge. I had to say "no" several times after they called me (unsolicited). I know what I was buying and I know what I want. If I'd have known there'd be this phone call and hard sell, I would have considered paying a few quid more to buy from somewhere else. On the other hand, the cartridge was delivered promptly.”

Helpful Report

Posted 3 years ago

Dear Francis, Thank you for your review and I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to our attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I will ensure that this is dealt with by bringing this to the advisors attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. I must apologise again for the way the call was handled by the advisor - this will be addressed. Kind Regards Louise Cartridge People

Posted 3 years ago

“Cartridges were delivered promptly. Unfortunately the black ink cartridge does not work consistently for some reason. The printer is almost new and worked fine with the branded canon cartridge.”

Helpful Report

Posted 3 years ago

Dear John, Thank you for your review and I am sorry that you are having problems with the black cartridge supplied by us. All our products are covered by our guarantee, I will therefore arrange for someone to contact you as soon as possible to try and resolve the problem you are having. Kind regards Louise Cartridge People

Posted 3 years ago

“Item pictured on website did not match what I actually received, which was disappointing. Bear this in mind when purchasing, as I was told by customer service that images are just for illustrative purposes. I note that I was given the option to return and receive a refund.”

Helpful Report

Posted 3 years ago

Good afternoon Thank you for taking the time to leave your review. I am sorry that you have not been happy with your purchase. I can confirm that I have issued a refund of £5.99 back to your PayPal account. Please keep the order as a good will gesture. I hope this helps. Kind Regards Marianne

Posted 3 years ago

“I was disappointed with the Colour People tri-colour cartridge for my Canon printer. It produces washed out colours. This is of no consequence when printing official documents but for prints of friends, family and outings of photographic quality, I have reverted to the original HP tri-colour cartridge. It produces much sharper and more saturated colours.”

Helpful Report

Posted 3 years ago

Thank you for your review. I am terribly sorry for the problems you have had using our own-brand compatible cartridges. We will contact you shortly so we can hopefully resolve the issue for you. I apologise again for any inconvenience caused and hopefully we will sort this soon for you. Kind regards, Simon

Posted 3 years ago

“Unfortunately my last purchase of ink fell way below the norm. Very rarely do any printing yet the printer is showing the colour cartridge as empty. I’ve not printed more than 10 pages which have colour in them. So, very disappointed. Will now have to order again!!”

Helpful Report

Posted 3 years ago

Good morning Mr Holt Thank you for your review. I am sorry that you are having a problem with the colour cartridge we have supplied. One of our team will contact you soon to help resolve this for you. Kind Regards Marianne

Posted 3 years ago

“Fast delivery as usual. Disappointed though one of the generic colour XL Carthage’s failed to print. Unfortunately the old a new were mixed up in an attempt to urgently print a document. Unable then to return. An expensive mistake and probably our last purchase.”

Helpful Report

Posted 3 years ago

Dear Glyn, Thank you for your review, I'm sorry to hear that you had a problem with one of your cartridges, I will contact you directly to try to resolve the issue. Kind regards, George

Posted 3 years ago

“I placed my order on the internet as usual and didn't appreciate the pushy phone call I received trying to get me to buy a cheaper alternative, I would have liked it better if, as on previous occasions, I had just been sent what I ordered without the hassle! I will order elsewhere in future.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I will ensure that this is dealt with by bringing this to the advisors attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. I must apologise again for the way the call was handled by the advisor - this will be addressed. If you have any queries or further feedback please contact us. Kindest regards, George

Posted 3 years ago

“Sadly Cartridge People cartridge only prints every third line despite cleaning printer head.”

Helpful Report

Posted 4 years ago

Dear Peter I am sorry to hear you are having problems with the cartridges supplies by us and the quality of print. I have passed this on to our customer service team who will be in touch shortly to resolve this issue for you. Kind Regards Amy

Posted 4 years ago

“Hi, unfortunately the cartridges do not seem to work with my printer. The printer is a Canon TS 5151. This seemed to happen when I updated the software on the printer. I’m going to get a young person to look at it I.e. my son. Regards, Mike Update - sorry. The cartridges are still not working”

Helpful Report

Posted 4 years ago

Good morning, Thank you for leaving your review, I have emailed you Many thanks Leeanne

Posted 4 years ago

“I installed the new laser cartridge in my printer only to find it is printing light grey down the right hand side of the page. I emailed you soon after, having tried to remedy the problem by shaking cartridge etc. I had no response to my email, and I'm still waiting?”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for your review and I am sorry that you are having problems with the toner supplied by us. I can see that my colleague Lizzie has replied to your email, I am sorry that you never received however I will resend the email to you. Kind Regards Louise Cartridge People

Posted 4 years ago

“By mistake I ordered the wrong cartridge and was unable to change it. A very expensive mistake”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for your review, I can see that we did reply to your email enquiry with returns information on July 12th so that you wouldn't have missed out on a refund, along with a link to the correct cartridges for your printer. If you would like to discuss this further please do contact our Customer Service team on 0203 0010234 or email us again at customerservice@cartridgepeople.com. Kind regards, George

Posted 4 years ago

“Not happy as I had there alternative inks to HP so in fairness they did credit some but no 8no black ink! so I had to thro away! So I went to purchase the HP ink from CP but they were a lot more expensive so I ended up going to HP.”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for your review, I'm sorry to hear that you had problems with our cartridges for which we have processed refunds where we could. I am sorry that our original cartridges seemed too expensive. Original products are being sold at close to cost - the original manufacturers are increasing their prices which means we have to pass this on. Very sorry. We are still trying to keep our prices as competitive as possible In the unlikely event that you do find a product at a lower price through a UK based online retailer, we will refund 100% of the difference up to 30 days after your purchase. See terms below https://www.cartridgepeople.com/info/price-promise Should you require any further information please feel free to contact us. Kindest Regards George

Posted 4 years ago

“Next time I require inks for my printer I will check out my local very well known retail shop where I could have purchased the inks for £12.00 less.”

Helpful Report

Posted 4 years ago

Dear Evelyn, Thank you for your review, we monitor our competitors' prices on a daily basis to ensure we offer our customers the best possible prices. We do this by analysing online retailers directly and where they appear via Google Shopping and price comparison websites. In the unlikely event that you do find a product at a lower price through a UK based online retailer, we will refund 100% of the difference up to 30 days after your purchase. However, I'm afraid this doesn't include high street shops, please see our price promise terms and conditions at the below address : https://www.cartridgepeople.com/info/price-promise If we can help further please do let us know. Kind regards, George

Posted 4 years ago

“I don't like being told what I should be buying after the purchase”

Helpful Report

Posted 4 years ago

Dear Andrew, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I will ensure that this is dealt with by bringing this to the advisors attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. I must apologise again for the way the call was handled by the advisor - this will be addressed. If you have any queries or further feedback please contact us. Kindest regards, George

Posted 4 years ago

“Not that impressed. Bought a drum and a print cartridge for my Brother printer, I bought the cheaper version that was not made by Brother and neither work in my machine. Even so the total cost was over £80. Even though they knew that this was probably going to be the case, there was no indication of it through reviews or in the description of the products on their website. When I wanted to return the items, I was sent two pre-written emails of instructions to try to get my printer to accept the cartridge and drum, neither worked. They say they do accept returns, but in reality they don't. Be warned, the cheaper cartridges do not work in Brother printers.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write a review I see we did send some advice to try and have been awaiting your reply. All of our products are backed with our guarantee I have passed your feedback to the technical team and someone will contact you to resolve your issues

Posted 4 years ago

“Have problems connecting printer. Phoned yourselves. Someone will ring back. Still waiting! My present problem is: I do not have a mobile phone/number to give to the machine. Any suggestions??”

Helpful Report

Posted 4 years ago

Dear Mr. Jones, Thank you for your review. One of our team will be in contact with you soon. Kind regards, Thomas

Posted 4 years ago

“Not very economical as does not last as it describes by at least 25% poor performance quality Regards Daniel walsh”

Helpful Report

Posted 4 years ago

Dear Danny, Thank you for your review. Page life provided for an ink cartridge is based on lab tests done following ISO standards. When these test are performed the same page is printed continuously on standard settings using standard A4 paper, unless it is specifically a photo cartridge where they may use alternative settings. Keep in mind, there are countless variables when using at home, including, but not limited to, cleanings, printer clean cycles, saturation, etc. I will send you full information by email regarding this along with some tips to get the most out of your Original Brother Cartridges. Kind regards, George

Posted 4 years ago

Cartridge People is rated 4.8 based on 114,937 reviews