Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,985 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,985 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your compatible cartridges where not liked by our EPSON XP-452 printer and was hard to get it to use them and print!”

Helpful Report

Posted 4 years ago

Good afternoon Thank you for your review. I am sorry that you are having a problem with the cartridges we have supplied. One of customer service team will contact you soon to help resolve this matter for you. Kind Regards Marianne

Posted 4 years ago

“Black Canon type PGI - 35 is fine. However, the colour (36) was useless. It only printed a faint pink colour. I may give one more try with a further order for a different printer - final chance!”

Helpful Report

Posted 4 years ago

I am sorry that you have experienced a problem with the colour ink cartridge purchased from us. We back all our products with our 100% Guarantee. We are very proud of our exceptionally high quality products, all of which have proven very low return rates. I see we have not had any correspondence regarding the problems you have experienced? We offer full customer support and would like to assist you, a member of the team will be in touch and we can try and resolve your issue or offer our guarantee Nikki customer Support

Posted 4 years ago

“Unfortunately the ink cartridges have not worked with our printer despite saying they were compatible - only the coloured one seems to work.”

Helpful Report

Posted 4 years ago

Good afternoon Thank you for your review. I am sorry that you have had a problem with one of the cartridges we have supplied. One of our customer service team will contact you soon to help resolve this matter for you. Kind Regards Marianne

Posted 4 years ago

“Their "compatible" cartridges are nowhere as good as the OEM version. Print quality is poor reliability is variable to say the least.”

Helpful Report

Posted 4 years ago

Dear Paul, Thank you for taking the time to write your review, I'm sorry to hear that your cartridges aren't performing as well as you expected, I will email you directly to seek a resolution. Kind regards, George

Posted 4 years ago

“Bought aToner but wasnt told I would need a Cartridge Drum to go with it and they dont stock it so was a waste of MONEY because I cannot Use it with out the Drum”

Helpful Report

Posted 4 years ago

Good morning Mr Hinchley Thank you for your review. I can see that you have recently ordered the drum unit for the printer from ourselves. A drum unit does not have to be replaced every time that the toner is changed, (which is why they are not sold together), only when the printer indicates for you to do so, several toner changes per drum is normal. The toner is separate to the drum unit and sits within it. I hope this helps. If you would like any further advice or assistance, please contact our customer service team on customerservice@cartridgepeople.com. Kind Regards Marianne

Posted 4 years ago

“Expensive and limited print run. Supposed larger capacity are imperceptible in additional print capacity.”

Helpful Report

Posted 4 years ago

Good afternoon Mr Walter Thank you for your review. I am sorry that you have not been happy with your purchase. One of the customer service team will contact you soon to help resolve this matter for you. Kind Regards Marianne

Posted 4 years ago

“This is the second time I have been asked to do this! So I will repeat what happened. I was sent cartridges which were supposed to be compatible but did not fit into my printer. Eventually I sent images of the packages so that they could be identified. I have had my cash refunded but still have no cartridges.”

Helpful Report

Posted 4 years ago

Good Morning, Thank you for your review and I am sorry to hear that you have had problems with a cartridges supplied. I can see that my colleague has been in contact with you, and we are awaiting a reply regarding the required cartridges. We look forward to hearing back from you directly. Kind Regards Simon Cartridge People

Posted 4 years ago

“The first set of cartridges I used, the photos were discoloured. After several further attempts, I used the second pair of cartridges, and the photos were satisfactory. So , not too happy. D.Cameron.”

Helpful Report

Posted 4 years ago

Dear Donald, Thank you for your review and I am sorry that you have had problems with a set of cartridges. We guarantee all our products I will therefore arrange for a member of our team to contact you as soon as possible to try and resolve the issue you are having. Kind Regards Louise

Posted 4 years ago

“Very disappointed with the quality of the print out. The colours are not correct and very weak.”

Helpful Report

Posted 4 years ago

Dear Agar, Thank you for your feedback. I can see we have been in contact with you via telephone and have resolved this matter for you as per our guarantee. If you do have any further issues please do not hesitate to contact us. Kind regards, Lizzie

Posted 4 years ago

“I ordered Hp304XL black and two days late received an HP304XL TRI COLOUR. i HAVE CHECKED MY ORDER AND IT WAS CORRECT. i STILL CANNOT PRINT”

Helpful Report

Posted 4 years ago

Dear David, Thank you for your review, I think I've located your order so will email you directly, but from what I can see you did indeed order the HP 304XL Tri-Colour High Capacity Ink Cartridge (Original). Kind regards, George

Posted 4 years ago

“I placed my order for Genuine Brother cartridges and received them the next morning. Very quick excellent service. However, after I placed my order on the PC, I was then chased on my phone and finally pursued to change part of my order to Cartridge People ink. As I feared the CP cartridge did not work, and was recognized as non ? ink on the printer panel. Fortunately I had kept one of the genuine Brother cartridges on the order, and swapped it in, and after two head cleans the printer now functions normally. It might be CP poor cartridge, it might be "Big" Brother programming to give ? ink a bad time. Probably two hours, a lot of cursing and now the process of trying to get a refund to go, for an £8 saving. Be Warned.”

Helpful Report

Posted 4 years ago

Good Morning, Thank you for your review and I am sorry that our own branded cartridge hasn't worked for you . I can see that you have been in contact with us via email and that my colleague Marianne has issued you with a refund for the faulty item. I hope this helps and please do not hesitate to contact us again should you require any further assistance. Kind Regards Louise Customer service

Posted 4 years ago

“Your site was not at all clear regarding the compatibility of the various cartridges with my particular cartridge number. it took two emails to clarify this. On receipt of the cartridge I thought I knew how to replace it and as I could not get the unit to print I sent detailed photos of my problem which were not responded to. Fortunately on moving the box I saw the instructions and even though I thought that I'd fixed the cartridge correctly I read the instructions and found that I had not. I am very dissapointed with your lack of response. The resulting stress of not being able to print essential documents has been excessive and costly.”

Helpful Report

Posted 4 years ago

Good Morning, Thank you for your review and I am sorry that you have had problems with the toner supplied by us, I can see that you have emailed in once and my colleague Mike sent you a reply with instructions on how to get the toner to work but we don't appear to have had a reply to that email. I will arrange for a member of our team to contact you as soon as possible to try and get this resolved for you. Kind Regards Louise

Posted 4 years ago

“The replacement cartridges for the Epsom printer were initially rejected by the printer, eventually programmed in, however now the printer seems only capable of printing pink. Have given up and am going to buy replacement printer.”

Helpful Report

Posted 4 years ago

Dear Robert, Thank you for your review and I am sorry that you are having problems with the cartridges supplied by us. We offer a satisfaction guarantee on all our products I will therefore arrange for a member of our team to contact you as soon as possible to try and resolve the problem you are having. Kind Regards Louise Customer Service

Posted 4 years ago

“My HP printer would not recognise the cartridges and colour printing was terrible. Used another supplier for it in the past with no problem, I should have stuck with them.”

Helpful Report

Posted 4 years ago

Sorry to hear you are having a problem with the goods. One of out team will be in contact with you soon. Kind Regards, Sarah

Posted 4 years ago

“I had not intended writing a review, but am doing so because you have invited me to. I was looking to purchase 500 sheets of 80 gsm copy paper. The target price online was £3.00 to £3.50. Your price was £3.99, but as this included postage, I placed an order. It was only when I received your email confirming that the order had been dispatched, that it was for only 100 sheets. The mistake was entirely mine, and the only cost I incurred was for the return postage. I am a (very) senior citizen, but I cannot believe that I am the first person to have made this mistake.”

Helpful Report

Posted 4 years ago

Good morning Mr Ballard Thank you for your review. I am sorry that you have not been happy with your purchase. One of our customer service team will contact you soon to help resolve this matter for you. Kind regards Marianne

Posted 4 years ago

“good price for the own brand cartridge . but, after few weeks , the printer starting having the ink problem, they keep reminding you to install the brand cartridge and they starting print out the blank page and the black in cartridge were leak when print. kind of waste, so sad.”

Helpful Report

Posted 4 years ago

Dear Andy, Thank you for your feedback. One of the team will be in contact with you shortly to try and resolve this for you. If you need anything further please do not hesitate to contact us. Kind regards, Lizzie Cartridge People

Posted 4 years ago

“Cartridges don't fit”

Helpful Report

Posted 4 years ago

Dear Christa, Thank you for your feedback. One of the team will be in contact with you shortly to try and resolve this for you. If you need anything further please do not hesitate to contact us. Kind regards, Lizzie Cartridge People

Posted 4 years ago

“Although cartridge meant to be compatible, every time I print I have to unload and then reload about 2-3 times before it works”

Helpful Report

Posted 4 years ago

Good Morning, Thank you for your feedback. One of the team will be in contact with you shortly to try and resolve this for you. If you need anything further please do not hesitate to contact us. Kind regards, Lizzie Cartridge People

Posted 4 years ago

“disappointingly expensive”

Helpful Report

Posted 5 years ago

I am sorry to hear we were expensive. We try to be the most competitively we can be. Kind Regards, Sarah

Posted 5 years ago

“Ime not sure the cartridges sent were compatable with my printer HP NOT HC-57 H-56 HP are particular about the exact replacement apparently ! Ime hoping i might be able to use them in another printer ive got.”

Helpful Report

Posted 5 years ago

Dear Gary, Thank you for your review. A member of the team will be with you shortly to assist you further. Best Wishes, Stephen, Customer Support

Posted 5 years ago

Cartridge People is rated 4.8 based on 114,985 reviews