Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 133,281 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 133,281 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 13th August 2026

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy to use website great value and quick delivery”

Helpful Report

Posted 2 weeks ago

“I am a little miffed because the parcel label was missing the first line of my address! My name was on the label, but there was NO house number OR road for the courier to go to. Fortunately he 'phoned me and I confirmed the details. Otherwise, no problem.”

Helpful Report

Posted 2 weeks ago

Good afternoon William, Thank you for taking the time to share your experience. I’m sorry to hear that the parcel label missed the first line of your address. It’s good that the courier could help you. Having looked at your order, I can see you paid with PayPal. Please note that when paying with PayPal, the details they hold for you will override the ones we have, so I would recommend checking they are correct / updated on there. If you need any further assistance, please don't hesitate to get back in touch. Kind regards, Caroline. Team Cartridge People.

Posted 2 weeks ago

“I had a query which turned out to be my fault entirely. The agent who dealt with my problem was courteous, had a sense of humour and was very, very patient. Thank you Sam. He deserves medal for patience alone. Don McQW”

Helpful Report

Posted 2 weeks ago

Thank you for your review. We're glad to hear that Sam was able to help, even if it turned out the issue wasn't with the order after all! These things happen, and we're pleased he could get everything sorted for you. We'll make sure your kind words are passed on to Sam. A good sense of humour and plenty of patience go a long way in customer service, and we're sure he'll be pleased to hear you think he deserves a medal for both! Thanks again for taking the time to leave us a review. Kind regards, The Cartridge People Team

Posted 2 weeks ago

“I have been using this company for some years now and have always had great service from them. This time Evri left the package outside whilst we were away for a few days and despite me leaving instructions to put it into our secure porch. It was stolen, or the courier took it away and did not redeliver. Cartridge People were brilliant, they understood the issue and quickly resent my order without any problem. I am very thankful for this excellent company.”

Helpful Report

Posted 2 weeks ago

Thank you for your review and for your continued support over the years. We're very sorry to hear about the issues with the delivery. We understand how frustrating it must have been to return home and find that your parcel had not been left securely as requested. We're pleased that our team was able to get things sorted quickly and arrange a replacement without any hassle. While the delivery experience fell short of expectations, it's wonderful to hear that the support you received from Cartridge People helped put things right. Thank you for your kind words. We truly appreciate your loyalty and are delighted that you'd still describe us as an excellent company. We look forward to being of service again in the future. Kind regards, The Cartridge People Team

Posted 2 weeks ago

“Amazing customer service today from Si Bennett! Looks like Evri had managed to misplace my order. I emailed the team and got a response from Si within minutes. Si resent my ink on a next day delivery. No hassles or stress to get it resolved. Thank you 🤩”

Helpful Report

Posted 2 weeks ago

Thank you for your review. We're sorry Evri let you down on this occasion, especially when you'd left instructions for the parcel to be placed somewhere secure. That said, we're really pleased we were able to get things sorted quickly for you. We know how frustrating it is when an order goes missing, so it's great to hear the team could arrange a replacement without any fuss and get your ink back on its way. Thank you for your kind words and for sticking with us over the years. Feedback like this means a lot to the team, and we're delighted we could turn a frustrating situation into a positive experience. Kind regards, The Cartridge People Team

Posted 2 weeks ago

“Simon B walked me through my problem .With his help we identified a faulty cartridge and has now arranged to send a replacement . Patient assistance”

Helpful Report

Posted 2 weeks ago

Thank you for your review. We're pleased to hear that Si was able to help track down the issue and identify the faulty cartridge. Troubleshooting printer problems isn't always straightforward, so it's great to know his patience and support helped get to the bottom of it. We're also glad we could arrange a replacement for you, and we'll make sure Si sees your kind feedback. Thanks again for taking the time to leave us a review and for choosing Cartridge People. Kind regards, The Cartridge People Team

Posted 2 weeks ago

“I was that I received the replacement cartridges within a day of ordering them. As yet I have only installed the colour cartridge that seems to be working efficiently.”

Helpful Report

Posted 2 weeks ago

“good selection of ink cartridges on the website, easy to find what I needed for my HP printer. good communication after ordering and quick no hassle delivery. pleased with cartridges and quality.”

Helpful Report

Posted 2 weeks ago

“I bought T0715 Multipack on 3rd July 2026 Based on historical use they should last me minimum of three months. I installed the red on 21st August 2026 I installed the blue on 9th Sept 2026 I do not do a lot of printing and when I do and have the option I always print in black. Today I had to replace both with the cartridges I received from the order I place on 17th Sept 2026 Totally unacceptable.”

Helpful Report

Posted 2 weeks ago

We're sorry to hear that the cartridges didn't seem to last as long as you expected. Having checked our records, we don't appear to have received any contact from you regarding this issue. We'd genuinely love the opportunity to help. You've been shopping with us for years, and we'd like to continue providing the service you've come to expect from us. If something doesn't seem right with a cartridge, please get in touch with our Customer Service team. Our cartridges are fully guaranteed, and once we know there's a problem, we can investigate, offer advice, and work with you to find a solution. Unfortunately, if we don't know there's an issue, we can't help put it right. We appreciate your loyalty over the years and hope you'll give us the chance to assist if you experience any problems in the future. Kind regards, The Cartridge People Team

Posted 2 weeks ago

“I've bought a few ink cartridges before and had no problem but this time I bought a ream of heavy paper with an ink cartridge and the paper squashed the ink cartridge a bit. So not happy really”

Helpful Report

Posted 2 weeks ago

We're sorry to hear that your order didn't arrive in perfect condition. Having checked our records, we don't appear to have received any contact from you regarding this issue. We'd genuinely have welcomed the opportunity to help if we'd known there was a problem. If an item arrives damaged or you're not completely happy with your order, please get in touch with us directly. Once we're aware of an issue, we can investigate and work to put things right as quickly as possible. Unfortunately, if we don't know there's a problem, we can't help resolve it. We appreciate your feedback and hope you'll give us the chance to assist should you ever experience an issue in the future. Kind regards, The Cartridge People Team

Posted 2 weeks ago

“Phil at customer support did an excellent job at resolving my cartridge issue - very prompt and polite service.”

Helpful Report

Posted 2 weeks ago

Thank you for your review. We're delighted to hear that Phil was able to get your cartridge issue sorted quickly. Providing prompt, friendly support is what we aim for, so it's great to know we got it right. We'll be sure to pass your kind words on to Phil. Thanks for taking the time to share your feedback! Kind regards, The Cartridge People Team

Posted 2 weeks ago

“the service i recieved was explained in a a intelegent mannerand resolvedall my problemsthanks to phils knowlledge”

Helpful Report

Posted 2 weeks ago

Thank you for your review. We're delighted to hear that Phil was able to resolve your issue and explain everything clearly. We'll be sure to pass on your kind words. We did notice that your review was accompanied by a 1-star rating, which seems at odds with the positive feedback you've shared. If this was an error, or if there's anything we've missed, please let us know. We'd be more than happy to help. Kind regards, The Cartridge People Team

Posted 2 weeks ago

“Fast and reliable delivery”

Helpful Report

Posted 2 weeks ago

“Polite and helpful as always, call answered promptly, good prices, reliable deliveries, Phil was very helpful and I could not wish for more Trevor Hewitt”

Helpful Report

Posted 2 weeks ago

We're delighted to hear that you continue to receive the polite, helpful service you've come to expect from us. It's great to know your call was answered promptly and that you remain happy with our prices and reliable deliveries. We'll be sure to pass your kind words on to Phil, who will be pleased to hear he was able to help. Thank you for your continued support and for choosing Cartridge People. Kind regards, The Cartridge People Team

Posted 2 weeks ago

“Excellent service and excellent product.”

Helpful Report

Posted 2 weeks ago

“Cartridge people suggested we used their product rather than the Brother ink. Unfortunately we find the Brother produces high quality print but the CP ink often sumges the paper and produces fainter print. The problem disappears with Brother. I have cleaned the printer as best as I can. This is unfortunate but in future I will be ordering Brother black ink from CP in future. Interestingly the CP coloured ink does not have this problem.”

Helpful Report

Posted 2 weeks ago

We're sorry to hear that you've experienced print quality issues with our compatible black ink cartridge. We appreciate you taking the time to share your feedback and understand how disappointing it is when the results don't meet your expectations. Having reviewed our records, we cannot see that you've previously contacted us regarding this issue. We would encourage you to get in touch with our Customer Service team directly, as we have many years of experience troubleshooting print quality concerns and may be able to help resolve the problem. We also offer a 100% satisfaction guarantee on our cartridges, so we'd welcome the opportunity to investigate this further and find a suitable solution for you. Kind regards, The Cartridge People Team

Posted 2 weeks ago

“Being able to recycle laser toner cartridges is very important to me - the website wasn't up to date regarding how to do this, so I called. Alison was super helpful, providing me with useful information and sending me an email with instructions and a link, thereby helping me get my 4 x laser cartridges in the post to be recycled! It was great to speak to someone who was helpful, professional and efficient!”

Helpful Report

Posted 2 weeks ago

We're delighted to hear that Alison was able to help with your recycling query and provide all the information you needed. We appreciate you bringing the website information to our attention, and we're pleased that a quick call allowed us to get you on the right track. It's great to know that Alison was able to provide clear instructions and follow up with an email, helping you get your toner cartridges sent off for recycling. We'll be sure to pass on your kind words to her. She'll be thrilled to hear that her helpful, professional, and efficient service made such a positive impression. Thank you for taking the time to share your experience and for helping to support responsible recycling. Kind regards, The Cartridge People Team

Posted 2 weeks ago

“I ordered an item but when it was delivered realised that I had ordered the wrong one. When I informed the CartridgePeople staff, they couldn'lt be be more helpful and resolved the problem very quickly. I wouldn't hesitate to use or recommend them.”

Helpful Report

Posted 2 weeks ago

We're delighted to hear that, although you accidentally ordered the wrong item, our team was able to resolve the issue quickly and make the process as straightforward as possible for you. Providing helpful and efficient service is something we pride ourselves on, so it's wonderful to know we were able to turn the situation around and leave you with a positive experience. Thank you for your kind words and for recommending us to others. Kind regards, The Cartridge People Team

Posted 2 weeks ago

“Excellent , speedy service.”

Helpful Report

Posted 2 weeks ago

“Hannah and Caroline were exceptionally helpful. They both spent considerable time in attempting to resolve a problem I had which I’m sure was not down to the quality of the product but rather the quality of my printer. When that wasn’t possible my money was cheerfully refunded. Seems like a good, honest company with good staff.”

Helpful Report

Posted 2 weeks ago

We're delighted to hear that both Hannah and Caroline were able to assist you. Our team always aims to take the time to fully understand and resolve any issues our customers experience, so it's great to know their efforts were appreciated. While we weren't able to find a solution on this occasion, we're pleased that we could process your refund quickly and without any hassle. Providing honest advice and excellent customer service is something we pride ourselves on, so your comments mean a great deal to us. We'll be sure to pass your kind words on to Hannah and Caroline. Thank you for taking the time to share your experience and for recognising the team's commitment to helping our customers. Kind regards, The Cartridge People Team

Posted 2 weeks ago

Cartridge People is rated 4.8 based on 133,281 reviews