Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,981 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,981 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“short expiry date”

Helpful Report

Posted 5 years ago

I apologise for the inconvenience caused, all original manufactured products come with a 1 year guarantee, If you do wish us to look into this further please do contact us. https://www.cartridgepeople.com/info/contact-us Kind Regards, Sarah

Posted 5 years ago

“Prices are going up to the point of finding another supplier.”

Helpful Report

Posted 5 years ago

Dear Raymond, Thank you for your review regarding the price increase of your compatible cartridges. Please allow me to explain the reason behind the movement in price. The majority of our compatible cartridges are purchased from China As a result of the Corona Virus in Europe, the collection of empty cartridges, the main component used in manufacturing, has been severely impacted. The cost of empty cartridges in China have therefore increased by 40%. Labour costs in China have also increased, as the availability of factory workers has been impacted by lockdowns and restriction of movement after Chinese New Year. In addition to the above, we have received a 5% increase in postal costs with effect from February 1st. If you take these price increases and currency fluctuations into account, you will see that we have not passed all of them on to our customers. I am sure that once retail and supply chains revert to normal, that price increases in most consumer goods purchased from China will be similar to those that you have experienced with your cartridges. I hope that the above explanation will satisfy you, and you are reassured that we are tryng to maintain the best prices and quality for our customers. Should you require any further information please feel free to contact us Kindest Regards Louise Cartridge People

Posted 5 years ago

“The cartridge was delivered on time. The same cartridge is £3 cheaper in Argos. Their own brand isn't available so I wasted my time and money”

Helpful Report

Posted 5 years ago

Thank you for your Feedback We monitor our competitors' prices on a daily basis to ensure we offer our customers the best possible prices. We do this by analysing online retailers directly and where they appear via Google Shopping and price comparison websites. In the unlikely event that you do find a product at a lower price through a UK based online retailer, we will refund 100% of the difference up to 30 days after your purchase. Please see all terms below : https://www.cartridgepeople.com/info/price-promise

Posted 5 years ago

“The coloured ink hardly had anything g in this time I got 5 sheets of colour and it ran out”

Helpful Report

Posted 5 years ago

Good morning Thank you for your review. I am sorry that you have had a problem with the cartridge we have supplied. One of our customer service team will contact you soon to help resolve this matter for you. Kind Regards Marianne

Posted 5 years ago

“Disappointed, your own cartridges poor quality compared to the genuine product. Poor color quality, wouldn't buy them again. Normally I have been happy with your service but my recommendation is based on the last product I recieved.”

Helpful Report

Posted 5 years ago

Good morning Mr Edwards Thank you for your review. I am sorry that you have had a problem with the cartridges we have supplied. One of our customer service team will contact you soon to help resolve this issue for you. Kind Regards Marianne

Posted 5 years ago

“To your credit, delivery was swift and when I told you that my HP printer refused to recognise the remanufactured cartridge you promptly supplied another. That too it refused to recognise, so I bought from you instead an OEM cartridge. You refunded the charges for the remanufactured cartridges. If HP has configured its products, or some of them, not to recognise remanufactured cartridges, that is something of which you ought to be aware in your own interests as well as to avoid waste of time by your customers.”

Helpful Report

Posted 5 years ago

Good morning Mr Rentoul Thank you for your review. I am sorry that you have had a problem with the cartridges we have supplied. All manufacturers have always tried to make their software more sophisticated and sensitive, to prevent the use of anything other than their own branded products. This is because printers are sold as a loss leader and the biggest profits are made on the consumables (cartridges/toners). Even 2 printers of exactly the same model can behave differently using a non-original cartridge which is why we have our guarantee in place as there is no way of knowing how 'clever' the printer is until you try using a non-branded cartridge. I hope this helps. Kind Regards Marianne

Posted 5 years ago

“Ordered 2 cartridges for a Kodak printer which were guaranteed to work. One wouldn't. Thankfully the other did. Made it an expensive cartridge. Cheaper to buy a new printer which I have now done.”

Helpful Report

Posted 5 years ago

Dear Karen, Thank you for your review, I'm sorry to hear that one of your cartridges hasn't worked for you. I will email you directly to try to help resolve the issue. If I can be of any further assistance please don't hesitate to contact me. Kind regards, George

Posted 5 years ago

“I have not received my cartridge so it’s a bit hard to decide.”

Helpful Report

Posted 5 years ago

Dear Dorothy, Thank you for your review, I'm sorry to hear that you haven't yet received your order. Your order has been dispatched directly from our supplier. I will investigate this for you now and get back to you as soon as I have some information. Kind regards, George

Posted 5 years ago

“I had been trying to purchase HP 303 cartridges for some time. Cartridge People a recently advertised them with a 10% discount...but when I investigated further they "WERE OUT OF STOCK" Why was it that as soon as they became available the discount was removed and I had to pay "Top Dollar" Very disappointed”

Helpful Report

Posted 5 years ago

Good morning Thank you for your review. The 10% discount email that you received was valid for the Cartridge People brand rather than the original HP cartridges. Unfortunately, due to extremely high demand and stock being very difficult to source right now, the Cartridge People brand 303xl cartridges did go out of stock very quickly. Please accept my apologies for the inconvenience caused to you on this occasion. Should you require any further assistance, please feel free to contact us. Kind Regards Marianne

Posted 5 years ago

“We have been loyal returning customers of Cartridge People for a long time, unfortunately this may cease as we have found that the Cartridge prices have increased and the same HP Cartridges can be bought from Tesco or Wilko at a better price, so unless Cartridge People review their prices we will in future be buying from other Suppliers”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for your review. We do have a price promise on our website so if you were to find the cartridges somewhere cheaper online and they meet all our criteria in the link below we will happily match the price. https://www.cartridgepeople.com/info/price-promise Kind Regards Louise Cartridge People

Posted 5 years ago

“I bought a colour and black cartridge. The colour was excellent however the black would not work in my printer. I had to buy a new hp cartridge to allow me to use my printer. Very poor”

Helpful Report

Posted 5 years ago

Dear Paul, Thank you for your review and I am sorry that you are having problems with the black cartridge supplied by us. We want all our customers to be satisfied with every part of our service and for that reason have a no quibble guarantee on all our products. I will therefore arrange for a member of our team to contact you as soon as possible to try and resolve the issue you are having. Kind Regards Louise Customer Service

Posted 5 years ago

“Unfortunately the cartridges were not compatible with my HP Printer and I had to throw them away and go and buy some HP ones which were much more expensive.”

Helpful Report

Posted 5 years ago

I am sorry the cartridges didn't work. Please do contact us with any problems, as all goods come backed with our guarantee, I have emailed you, please reply to the email or please call us on 02030010234 Many thanks, Sarah

Posted 5 years ago

“The cartridge I ordered didn't arrive. When I inquired I was told it had gone to the wrong address. There was therefore a considerable delay before I received it..”

Helpful Report

Posted 5 years ago

Good morning Elizabeth Thank you for your review. I can confirm that your order was sent out to the address that came from your PayPal account, which only had the postcode on and not the full address which is why it was sent back to us. Your order has been resent to you and is showing as being delivered to you on 14/07/2020. I hope this helps. Should you require any further assistance, please feel free to contact us. Kind Regards Marianne

Posted 5 years ago

“The compatible inks cost nearly as much as the originals”

Helpful Report

Posted 5 years ago

Dear Russell Thank you for your review. Please allow me to explain the reason behind the movement in price. The majority of our compatible cartridges are purchased from China As a result of the Corona Virus in Europe, the collection of empty cartridges, the main component used in manufacturing, has been severely impacted. The cost of empty cartridges in China have therefore increased by 40%. Labour costs in China have also increased, as the availability of factory workers has been impacted by lockdowns and restriction of movement after Chinese New Year. In addition to the above, we have received a 5% increase in postal costs with effect from February 1st. If you take these price increases and currency fluctuations into account, you will see that we have not passed all of them on to our customers. I am sure that once retail and supply chains revert to normal, that price increases in most consumer goods purchased from China will be similar to those that you have experienced with your cartridges. I hope that the above explanation will satisfy you, and you are reassured that we are trying to maintain the best prices and quality for our customers. Kindest regards, Hannah

Posted 5 years ago

“My cartridges just arrived and the packaging is in tatters. It looks like a dog mauled it. Royal Mail had to put the parcel and its contents in a new bag to keep it all together. It looks like the bags been used 100 times before. Hopefully the cartridges are still in working order. They were the only ones I could find still in stock.”

Helpful Report

Posted 5 years ago

Dear Sarah, Thank you for your review, I'm sorry to hear that your order arrived in such a poor condition. We endeavour to ensure all parcels are well packed but sometimes damage can occur en route. I hope that the contents remained undamaged but if you do have any problems, can you please email customerservice@cartridgepeople.com with your order details and we will try to resolve them with you. Kind regards, George

Posted 5 years ago

“The cartridges were messy and had ink spillage”

Helpful Report

Posted 5 years ago

Dear Danny, I am sorry to hear that you have had a troublesome experience with our cartridges. A member of our customer service team will contact you directly to resolve the issue. Kind regards, Hannah

Posted 5 years ago

“refilled units ......never again because although the two black ones worked after a lot of fuss....the colour ones would not,,,, tried all of your help and advice and including ideas from you tube and they were rubbish and would not connect to my printer, so threw them in the tip and bought the genuine set from Amazon....on a good note the a4 paper was good...”

Helpful Report

Posted 5 years ago

Good morning Raymond, I'm sorry to hear that you were unable to get your cartridges to work with your computer, it's a shame that you have discarded them as we might have been able to give you additional advise to correct this. I will email you directly about a possible replacement or refund. Kind regards, George

Posted 5 years ago

“i usually buy direct from Epson and the cartridges have always been fine, I tried some of your brand recently and for some reason I seem to get occasional ink blots on the printed sheets sometimes as if there is a slight leak..”

Helpful Report

Posted 5 years ago

Dear Robert, Thank you for taking the time to write your review, I'm sorry to hear you're having problems with your order, I will email you directly with some assistance. Kind regards, George

Posted 5 years ago

“I was talked into buying your own brand cartridges by one of your sales persons. So we changed the order from genuine cartridges to your own brand. Big mistake. They are rubbish. Over the years we have tried various different non genuine manufacturers cartridges and swore not to do it again. This is the last time. We will stick to genuine only. There is a reason why copies are no good, the manufacturers have better technology than people trying to make copies.”

Helpful Report

Posted 5 years ago

Dear Chris, Thank you for taking time to write your review, I can see that we have received the faulty cartridges back and processed your refund, if there's anything else we can help with please don't hesitate to contact us. Kind regards, George

Posted 5 years ago

“I have used Cartridge People for my Ink supplies for several years and until my last order (June 2020) the service has been excellent. Latest order received with the colour cartridges but not the Black large capacity cartridge. I had to email twice (more than 10 days apart) before I received a response, which told me not to send multiple emails related to one issue, and said they respond within 2 days.. .which self evidently is not the case. I just want the missing cartridge as ordered. ..is this so difficult ?”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for taking time to write your review, I'm sorry to hear that you have not received part of your order, our records show that the black cartridge was send with the rest of the order but I will arrange for another to be sent to you. I've reviewed our incoming emails and can't find your initial contact, I'm not sure why this is but I'm sorry we didn't reply earlier. I will email you further very shortly. Kind regards, George

Posted 5 years ago

Cartridge People is rated 4.8 based on 114,981 reviews