Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,076 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,076 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Write Your review

Tell us how Cartridge People made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cartridge I ordered didn't arrive. When I inquired I was told it had gone to the wrong address. There was therefore a considerable delay before I received it..”

Helpful Report

Posted 4 years ago

Good morning Elizabeth Thank you for your review. I can confirm that your order was sent out to the address that came from your PayPal account, which only had the postcode on and not the full address which is why it was sent back to us. Your order has been resent to you and is showing as being delivered to you on 14/07/2020. I hope this helps. Should you require any further assistance, please feel free to contact us. Kind Regards Marianne

Posted 4 years ago

“The compatible inks cost nearly as much as the originals”

Helpful Report

Posted 4 years ago

Dear Russell Thank you for your review. Please allow me to explain the reason behind the movement in price. The majority of our compatible cartridges are purchased from China As a result of the Corona Virus in Europe, the collection of empty cartridges, the main component used in manufacturing, has been severely impacted. The cost of empty cartridges in China have therefore increased by 40%. Labour costs in China have also increased, as the availability of factory workers has been impacted by lockdowns and restriction of movement after Chinese New Year. In addition to the above, we have received a 5% increase in postal costs with effect from February 1st. If you take these price increases and currency fluctuations into account, you will see that we have not passed all of them on to our customers. I am sure that once retail and supply chains revert to normal, that price increases in most consumer goods purchased from China will be similar to those that you have experienced with your cartridges. I hope that the above explanation will satisfy you, and you are reassured that we are trying to maintain the best prices and quality for our customers. Kindest regards, Hannah

Posted 4 years ago

“My cartridges just arrived and the packaging is in tatters. It looks like a dog mauled it. Royal Mail had to put the parcel and its contents in a new bag to keep it all together. It looks like the bags been used 100 times before. Hopefully the cartridges are still in working order. They were the only ones I could find still in stock.”

Helpful Report

Posted 4 years ago

Dear Sarah, Thank you for your review, I'm sorry to hear that your order arrived in such a poor condition. We endeavour to ensure all parcels are well packed but sometimes damage can occur en route. I hope that the contents remained undamaged but if you do have any problems, can you please email customerservice@cartridgepeople.com with your order details and we will try to resolve them with you. Kind regards, George

Posted 4 years ago

“The cartridges were messy and had ink spillage”

Helpful Report

Posted 4 years ago

Dear Danny, I am sorry to hear that you have had a troublesome experience with our cartridges. A member of our customer service team will contact you directly to resolve the issue. Kind regards, Hannah

Posted 4 years ago

“refilled units ......never again because although the two black ones worked after a lot of fuss....the colour ones would not,,,, tried all of your help and advice and including ideas from you tube and they were rubbish and would not connect to my printer, so threw them in the tip and bought the genuine set from Amazon....on a good note the a4 paper was good...”

Helpful Report

Posted 4 years ago

Good morning Raymond, I'm sorry to hear that you were unable to get your cartridges to work with your computer, it's a shame that you have discarded them as we might have been able to give you additional advise to correct this. I will email you directly about a possible replacement or refund. Kind regards, George

Posted 4 years ago

“i usually buy direct from Epson and the cartridges have always been fine, I tried some of your brand recently and for some reason I seem to get occasional ink blots on the printed sheets sometimes as if there is a slight leak..”

Helpful Report

Posted 4 years ago

Dear Robert, Thank you for taking the time to write your review, I'm sorry to hear you're having problems with your order, I will email you directly with some assistance. Kind regards, George

Posted 4 years ago

“I was talked into buying your own brand cartridges by one of your sales persons. So we changed the order from genuine cartridges to your own brand. Big mistake. They are rubbish. Over the years we have tried various different non genuine manufacturers cartridges and swore not to do it again. This is the last time. We will stick to genuine only. There is a reason why copies are no good, the manufacturers have better technology than people trying to make copies.”

Helpful Report

Posted 4 years ago

Dear Chris, Thank you for taking time to write your review, I can see that we have received the faulty cartridges back and processed your refund, if there's anything else we can help with please don't hesitate to contact us. Kind regards, George

Posted 4 years ago

“I have used Cartridge People for my Ink supplies for several years and until my last order (June 2020) the service has been excellent. Latest order received with the colour cartridges but not the Black large capacity cartridge. I had to email twice (more than 10 days apart) before I received a response, which told me not to send multiple emails related to one issue, and said they respond within 2 days.. .which self evidently is not the case. I just want the missing cartridge as ordered. ..is this so difficult ?”

Helpful Report

Posted 4 years ago

Good afternoon, Thank you for taking time to write your review, I'm sorry to hear that you have not received part of your order, our records show that the black cartridge was send with the rest of the order but I will arrange for another to be sent to you. I've reviewed our incoming emails and can't find your initial contact, I'm not sure why this is but I'm sorry we didn't reply earlier. I will email you further very shortly. Kind regards, George

Posted 4 years ago

“I must be honest and explain that I thought I was ordering 4 lots of 4 cardridges from the way the website is presented and the price. I admit some ignorance too, not much experience doing the replacement on my own due to isolation.”

Helpful Report

Posted 4 years ago

“Purchased compatible to Canon cartridges. Price appeared good, but false economy. Poor quality, Used for domestic use, not used every day. Print head dries out in between use, therefore have problems printing every time. Regret not buying Originals.”

Helpful Report

Posted 4 years ago

Dear Anne, I'm really sorry to hear you are having problems with our cartridges, I will email you directly with some advise to try to resolve the issue. Kind regards, George

Posted 4 years ago

“The two replacement cartridges purchased appear to be of poor quality. Whilst they will print satisfactorily this only happens when the cartridge is removed from the printer and the ink section cleaned. It will then continue printing satisfactorily but when the printer is closed down it is necessary to go through the process again when next starting printing.”

Helpful Report

Posted 4 years ago

Dear Peter, Thank you for your review, I'm sorry to hear about the problems you've had with our cartridges, I emailed you yesterday and hope to be able to resolve the issue as soon as possible. Kind regards, George

Posted 4 years ago

“Very prompt service / delivery. BUT the first cartridge lasted no time at all - approx 40 A4 pages. Now on second cartidge - see how that goes. I am recording pages printed. I am a light domestic user - not a business or anything. Very doubtful I will order these with you again. Sorry.”

Helpful Report

Posted 4 years ago

Good morning Lynda, Thank you for your review, I'm sorry to hear that your first cartridge didn't perform to expectations. I will email you directly to try to resolve the issue. Kind regards, George

Posted 4 years ago

“It's not the people but the product. I bought an equivalent to HP351X and it's already low on ink. I normally have a colour cartridge for 6 months or so but this one is apparently running out already. Ver disappointed.”

Helpful Report

Posted 4 years ago

Dear Thomas, Thank you for your comments, I'm sorry to hear that your cartridges seem to be showing low ink levels, this is something that we should be able to rectify for you so I'll email you directly. Kind regards George

Posted 4 years ago

“Sadly on this occasion I cannot give a good review. The reason why is that the last cartridges I bought were certainly not compatible with my printer. I had to go out and buy some Canon cartridges at short notice to allow me to carry on printing. I did not contact cartridge people as I had damaged the cartridges in an attempt to make them operational and put the lack of compatibility down to experience.”

Helpful Report

Posted 4 years ago

Dear Frank, Thank you for your review, I'm very sorry to hear that the cartridges weren't able to be recognised in your printer, I will email you directly to try to resolve the issue. Kind regards, George

Posted 4 years ago

“After putting cartridges in my printer got message saying low on ink. Also boxes they came in were damaged. Not happy for the money I have spent”

Helpful Report

Posted 4 years ago

Good morning Thank you for your email. I am sorry you are having a problem with the cartridges we have supplied. One of our customer service team will contact you soon to help resolve this matter for you. Kind Regards Marianne

Posted 4 years ago

“I was disappointed that you could not supply the HP 304 black cartridge and the alternative is not the best quality.”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for your review. Unfortunately at present we are struggling to source the original 304 cartridges, with regards to our own branded one that you purchased we do offer a no quibble satisfaction guarantee on these so I will arrange for a member of our team to contact you to try and resolve the issue you are having. Kind Regards Louise Cartridge People

Posted 5 years ago

“The black ink won't work in my printer I orded the right one but it doesn't work”

Helpful Report

Posted 5 years ago

Dear Damian, Thank you for your review, I'm sorry to hear that you've experienced problems with your order, I will email you directly to resolve the issue. Kind regards, George

Posted 5 years ago

“Products returned by royal Mail on 12/6/20 for REFUND PLEASE as unable to print black despite following your tips / guidance”

Helpful Report

Posted 5 years ago

Good afternoon, I'm really sorry to hear that you encountered problems with your order, I will email you directly to look to resolve the problem with you. Kind regards, George

Posted 5 years ago

“Buying from you since long time because your wording says FARE PRICE but my daughter saw £1.17 cheaper then yours. YOUR SERVICE & DELIVERY 🚚 WAS GOOD”

Helpful Report

Posted 5 years ago

“Red ink prints as almost brown had this issue before not worth hassle of returning will go for genuine next time”

Helpful Report

Posted 5 years ago

Dear Denis, I'm sorry to hear you're having print quality issues with your order, if you'd like to email customerservice@cartridgepeople.com with your order details we will look to resolve the issue for you. Kind regards, George

Posted 5 years ago

Cartridge People is rated 4.8 based on 113,076 reviews