Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,954 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,954 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I attempted to return a recently purchased black toner for £60. Although I had opened the inner seal/bag and box, the toner itself had not been used due to the printer requiring a new imaging kit. I asked for either a credit or refund, but was met with a firm refusal. It is frustrating that the unused toner has gone to waste.”

Helpful Report

Posted 2 years ago

Dear Karl, Thank you for your feedback. I have looked in to your order with us and our returns policy does state that we cannot accept a return for an item if this has been opened. This is due to the fact that we cannot reseal the item and sell this as a new product. I will ensure that a member of our Customer Service Team contacts you to assist you further as we may be able to accept a return for partial re-imbursement. Kind Regards, Charlotte

Posted 2 years ago

“This Message to those hasn't shopping with these useless customer service company please be advised never try cheap quality products with very poor customer service , had ordered brother toner which misleading details the advertised and had to return them as they advised but over a week they have received back the returns and neither respond to my inquiry respond to my message or process the refund and i have called them twice still not helpful had not choice involve PayPal to help get the refund done. Guys/Girls be away from headache by not shopping with these guys”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your review. I have looked at your order and can see we have been in contact throughout your query. You initially contacted us on 18th May 2023 in which we did reply on the same day, unfortunately you did not receive this so opened a PayPal case which we replied to you on 22nd May 2023. I can see you contacted us as you did not have a refund and also sent proof of postage. We were awaiting on our warehouse to book the items in as there has been a backlog due to the bank holiday. I will make sure the return gets processed and that your refund gets paid back you today. I apologise for any inconvenience caused. Kind Regards Dan H

Posted 2 years ago

“When I order from your website genuine cartridges, I do not expected a phone from your sales team questioning my decision and wanting reasons why I had not purchased your own brand products. I am sure Epson would be well pleased with your sales tactics!”

Helpful Report

Posted 2 years ago

Dear Stewart Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I will ensure that this is dealt with by bringing this to the advisors attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. I must apologise again for the way the call was handled by the advisor - this will be addressed. If you have any queries or further feedback please contact us. Kindest regards, Siobhan

Posted 2 years ago

“I ordered a hp 301 black cartridge, I’m unable to use this in my printer as it’s printer states it’s incompatible, hp 301 is the correct one for my printer ?”

Helpful Report

Posted 2 years ago

Good Afternoon, I am sorry the cartridge isn't working. Please do contact us so we can help assist you further. I look forward to hearing from you. Kind Regards, Sarah R

Posted 2 years ago

“I purchased ink cartridges when you were claiming you wouldn’t be beaten on price!! The next day your prices went down!! So in my book I’ve been overcharged. My family and I won’t be using them again. Full of false promises.”

Helpful Report

Posted 2 years ago

Dear Graham Thank you for taking the time to provide your feedback, I can see the item you brought went on offer 2 days after your purchase. We regularly do discounts to our customers signed up to our mailing list but can appreciate how you feel. I will contact you shortly to resolve this for you. Kind Regards Siobhan

Posted 2 years ago

“I ordered 2 genuine hp cartridges then someone phoned me to convince me to try your own brand, I was not keen but he kept on so I agreed to try one genuine and one of yours. I received 2 of yours and 2 packs of paper which I did not need for the same amount I feel conned and will never order from you again”

Helpful Report

Posted 2 years ago

Thank you for your feedback Marie. We apologize for the miscommunication that has taken place. We understand and apologise that you might feel conned and wouldn't want to order from us again. I can confirm that the call recording was listened to. We have offered to change the order back to what you want. If you wish to contact us please do feel free, we are happy to help.

Posted 2 years ago

“Calculator purchased for son who has exams. Paid for next day delivery as required with some urgency. Several emails from courier (DPD) saying item hadn’t been delivered as we weren’t in to collect. Emails included pictures of a property different to mine. Had obviously tried to deliver to wrong address. Final email from DPD stated item had been returned to Cartridge People. I’ve had no communication from Cartridge People regarding these issues or offer of a refund to date. Calculator was purchased from another vendor. Poor quality service. Cannot recommend.”

Helpful Report

Posted 2 years ago

I can only apologise profusely that the courier, DPD on this occasion, have failed to deliver your order. I can see that they attempted 2 separate deliveries over 2 days and I can only apologise these failed. A member of our customer service team will contact you shortly to help resolve this to your satisfaction. Kindest regards, Si

Posted 2 years ago

“Unusable! Ran out of ink while dealing with Power of attorney for my parents. The recommended own brand ink was so faint and blurred I had to travel to a relative many miles away to print. So disappointed as original ink for Epsom was not that more expensive. Really dissapointed as I wanted to trust I had made a good choice. Really hate leaving a negative review. Sorry!”

Helpful Report

Posted 2 years ago

We sincerely apologize for the inconvenience you experienced while trying to deal with your power of attorney for your parents, this definitely doesn't meet the standard of quality we strive for. We're sad to hear that you're leaving a negative review and we'd love to make it up to you. A member of the team will contact you directly.

Posted 2 years ago

“Printer would not recognise cartridges,with the help of Siobhan we located the problem to one cartridge which she said she would replace immediately”

Helpful Report

Posted 2 years ago

Thanks so much for taking the time to tell us about your experience with Cartridge People, Barry! We really appreciate the feedback, and we apologize again for the difficulties you experienced. It sounds like Siobhan was able to identify that the problem was with one cartridge, and that she offered to replace it for you.

Posted 2 years ago

“I ordered a black ink cartridge 301 and went to pay with my card which was recognised by last 3 numbers but having typed in the 16 digits plus expiry date and the the security code for some reason it was not valid. So i contacted cartridge people via phone. I explained my problem and i was listened to by Chris who helped me complete my order so i am most grateful i was able to do so.”

Helpful Report

Posted 2 years ago

Good Afternoon George, Thank you for taking the time to leave a review for Chris. I do apologise for the inconvenience incurred during the payment process. Many thanks Hayden

Posted 2 years ago

“Have just had a call saying the cartridges I’ve just bought have a teaspoon of ink in them & do I want to pay more for a better product?? Why are they on the website in the first place if they’re rubbish?? This is dishonest & disappointing I’ve cancelled my order & won’t order from them again.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave a review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. I will ensure that this is dealt with by bringing this to the advisors attention. I must apologise again for the way the call was handled by the advisor - this will be addressed. I will ensure a member of customer services, will contact you shortly. Many thanks Hayden

Posted 2 years ago

“Delivered the wrong cartridges and then wanted me to return them at my own cost to get replacements”

Helpful Report

Posted 2 years ago

“I received two cartridges and one would not work. I tried everything on your advice sheet to get it to work but for a finish I had to give up. I have had several cartridges from you over the years with no problems. I emailed you asking if I should return it but have had no reply so far”

Helpful Report

Posted 2 years ago

Thank you, Danie, for letting us know about your experience with Cartridge People. We appreciate your feedback and are sorry that you were not able to get the cartridge to work. We apologize for not being able to reply to your email, I have been unable to locate it. I will get someone to contact you and resolve this for you. Kind Regards Siobhan

Posted 2 years ago

“Someone on a different continent is using my email to make purchases from Cartridge People. Cartridge People ignored my email on this issue.”

Helpful Report

Posted 2 years ago

I really appreciate you taking the time to let us know about it the issues you have entailed. I can see from the account the issue should now have been resolved but if this is not the case, please do not hesitate to contact us. Sorry for any inconvenience caused. Kind regards, Emma

Posted 2 years ago

“The web site didn't work so called in the order. The chap I spoke to was very helpful. I paid £6 for next day delivery. DPD sent an insulting message to tell me they had missed me, when the surgery had been open all day. In reality they had cut out the delivery as they were too busy. I e-mailed "Cartridge People" for a refund and never got a reply. Now they want a review. The possibility of repeat business is negligible to hell will freeze over.”

Helpful Report

Posted 2 years ago

Good afternoon, I do apologise for the inconvenience incurred. I will ensure a member of customer services contact you. Many thanks Hayden

Posted 2 years ago

“My printing requirements are very sensitive to colour accuracy and over many years have found that compatible toner cartridges are not good enough, even though they're so much cheaper. After so much hassle from pushy salespeople trying to get me to buy compatibles instead of the genuine brand, I even asked them to put a note on my account to say no after-sales calls to get me to change from genuine to compatibles. Yet, with my latest order for an original brand cartridge, I got a follow-up sales call with the usual spiel of how much better the compatibles are than ever. The guy was so pushy I was practically shouting at him to stop pestering me to switch to compatibles. I can only guess that Cartridge People make a lot more profit from compatibles.”

Helpful Report

Posted 2 years ago

Good afternoon Mr Hunt, I will ensure a member of the customer services team, will contact you to remedy this issue. Many thanks Hayden

Posted 2 years ago

“Wrong cartridges received- possibly my fault ! Excellent service & help from Siobham. Many thanks.”

Helpful Report

Posted 2 years ago

Good morning Jenny Thank you for your review. I sorry that you had a problem with your order. I can confirm we have sent a pre-paid label to enable you to send the unwanted cartridges free of charge for a refund. Kind Regards Marianne

Posted 2 years ago

“I ordered HP Cartridges online which I have used for years. Ten minutes after submitting my order I was phoned by a representative of the company who was VERY persuasive and "pushed" me to change my order to own brand cartridges. There seemed to be no downside so I agreed. This morning I inserted the first black cartridge which resulted in a succession of horrible blotchy prints. I rang the company and an advisor called Simon was very helpful and agreed to refund in full and sent a returns label. I am awaiting the refund. The whole experience has been very frustrating and a massive waste of my time.”

Helpful Report

Posted 2 years ago

Good morning Mr Punshon Thank you for your review. I am sorry that the quality of print you received from our cartridges was poor. This is not our usual standard of service, I can only apologise that this was not the case of this occasion. Our return rate is less than 1% Once we have booked the cartridges back into our warehouse, we will issue a refund back to the original payment method and advise you of this via email. Kind Regards Marianne

Posted 2 years ago

“I bought this ink on the understanding that it would work in my printer in the same way as the original HP ink cartridges do. Although I purchased it a couple of months ago in readiness for my ink running out, I haven't used it till today. I am very disappointed to find that the cartridges do not clip into my printer like the original cartridges, and they are therefore not recognised by the printer. What a waste of money!”

Helpful Report

Posted 2 years ago

Good morning Doreen Thank you for your review. I am sorry you have a problem with the cartridges we have supplied. One of our customer service team will contact you soon to help resolve this. Kind Regards Marianne

Posted 2 years ago

“Opted out of ALL marketing but still got this survey request”

Helpful Report

Posted 2 years ago

Good morning Angus I am sorry that you have received this review request. I will remove your details from the database. Kind Regards Marianne

Posted 2 years ago

Cartridge People is rated 4.8 based on 114,954 reviews