Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,937 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,937 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website gave me wrong cartridge been ordering for Years first time issue and issue not resolves had to buy direct from hp and lost my money for last order no refund or help.”

Helpful Report

Posted 1 year ago

Dear Noor, Thank you for your review. I am sorry we were not able to take the cartridge back from you. The time frame for us to be able to accept cartridge returns back from our customers is 30 days from date of purchase however, the product must also be sealed as per our T and C's. Sorry we were not able to assist you further. Kind regards, Emma

Posted 1 year ago

“Still waiting for bag to return ink as you changed my original order”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your feedback regarding your order. I was very sorry to read of the problems with your order. I can see that we have emailed you a pre paid returns label to use to return the cartridges from your order. If you need anything further, please do not hesitate to contact us. Kind regards Simon

Posted 1 year ago

“Not used it yet.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Bob. Is there anything we can do to make it better for you? We would really like to make sure you're happy with our product.

Posted 1 year ago

“I don't know if my review was sent but 2 cartridge sent recently were almost empty of ink and we would like replacements please. Thanks Paul Penmam”

Helpful Report

Posted 1 year ago

Thank you for your feedback I see you purchased HP original standard capacity ink cartridges from us I have been unable to locate any correspondence from you regarding any inks, therefore I will ensure a member of the team contacts you directly. Kindest Regards Customer Service

Posted 1 year ago

“I was persuaded by your salesman to buy compatible inks. They leaked ink. I was refunded. Never again.”

Helpful Report

Posted 2 years ago

Good Afternoon Thank you for your feedback. I am sorry to hear that the order has been received this way. It is extremely rare for this to happen. I am happy to hear the customer service team have refunded your order. If you require any further assistance please do not hesitate to contact us. Kind Regards, Siobhan

Posted 2 years ago

“I was in the process of placing an order with Amazon for a twin pack of one black/one colour cartridge for my HP Envy Printer, at a total cost (i.e. including VAT & delivery) of £36.09. But just as I was about to place the order, a pop up appeared, promising me a saving of £2.10 if I ordered directly with the Cartridge People. Every penny counts at the minute, so I clicked the link in the pop up and sure enough, according to your site, you could supply the same two HP cartridges for £33.99. So I placed my order, but was shocked to then receive an e-mailed invoice confirming a total charge of £43.48, as opposed to £33.99! Almost immediately, and before I had chance to 'phone and query the over charge, Tom Roberts from your sales team called ME. I questioned the extra charge and Mr. Roebrts admitted that he was also puzzled, but in any event he strongly advised me to change my order to your own brand of XL cartridges, which he promised me would print far more pages and last much longer. I said that I had tried own brand cartridges before, but my printer would only accept genuine HP cartridges. However, like others on here, I was subjected to a hard sell, with promises of savings, backed up by your money back guarantees of refunds and cost of any necessary repairs casued by the cartridges. Eventually I agreed to give your own brand a try and I confirmed the revision to my order to one black/one colour XL own brand cartridges, which I was assured would be compatible. As these XL cartridges are supposed to print far more pages, I was told that the revised order would cost £11 more than the standard HP cartridges which I had originally orderd. Hence I expected a revised invoice for £44.99 (i.e. the original price of £33.99 + £11). HOWEVER, I received a confirmatory e-mail with an invoice for £54.48 AND I have just received delivery of ONLY ONE (colour) own brand cartridge, which according to the printer models listed on the box, is NOT even compatible with my particular printer! And I now need a black cartridge urgently! I have tried calling your so-called customer service line, but it is closed on Saturdays. SO INSTEAD OF PAYING £36.09 FOR TWO GENUINE HP CARTRIDGES FROM AMAZON, WHICH I WOULD HAVE RECEIVED BY NOW, I HAVE BEEN RIPPED OFF TO THE TUNE OF £54.48 FOR JUST ONE INCOMPATIBLE, TOTALLY USELESS COLOUR CARTRIDGE. I have sent an e-mail marked FAO Tom Roberts, requesting an urgent call, but if I hear nothing by 4p.m. on Monday (0/08) I shall be on the 'phone to you. I also intend to report this scam to Trading Standards.”

Helpful Report

Posted 2 years ago

Dear Val Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. I can see you have been in touch and the matter has been resolved. If you require any further assistance please do not hesitate to contact us. Kind Regards, Siobhan

Posted 2 years ago

“rubbish, phoned to confirm printer model, then sent wrong product not refundable..”

Helpful Report

Posted 2 years ago

Good Afternoon Thank you for your review. I can see the contact you made with us regarding this matter, the call was listened too and the advice given was correct for the model number given on the call. Unfortunately the model number of your printer was given to us was incorrectly. I am sorry you feel this way, we can only give advice based on the information given. Kind Regards Siobhan

Posted 2 years ago

“I ordered a pair of cartridges but received only the colour cartridge, not the black and white. I had lost the order number without which I could not communicate with the company. An expensive order!”

Helpful Report

Posted 2 years ago

I am very sorry to hear that you have not received your full order. This is not our usual service and must only be a rare human error. We would love to contact you or hear from you so we can get this resolved. Thank you

Posted 2 years ago

“The Brother shrink sleeves were utterly useless”

Helpful Report

Posted 2 years ago

Thank you Richard for taking the time to provide us with this review! We really appreciate you sharing your experience with us and would like to apologize for the issues with The Brother shrink sleeves. We would love to contact you and help get this sorted for you. Thank you

Posted 2 years ago

“I did not receive what I had originally ordered and had to pay to return the order. Not impressed and I will not be using again.”

Helpful Report

Posted 2 years ago

Good Morning Thank you for your review. I will have a member of the customer Service team contact you shortly to discuss. Kind regards Siobhan

Posted 2 years ago

“Purchased a black cartridge for my printer, despite my best efforts the cartridge was not recognised and kept coming up with an error message.”

Helpful Report

Posted 2 years ago

Dear Andy, Thank you for your review. I am sorry to hear that you have experienced an issue. I can see you are in contact with Customer Service already and they will resolve the issue as quickly as possible. Kind regards Siobhan

Posted 2 years ago

“I was persuaded to buy the more expensive cartridges after I had sent in my order. 2 out of 3 cartridges didn't work. Obviously rubbish cartridges. I would give 0 stars if I could. When I told the customer service personnel that I would leave a bad comment, they complained that I was doing this and said I had no justification to do so.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave a review today! I do apologise that the experience you had was not great. I can see you have contacted customer services and provided you a no quibble refund. Many thanks Hayden

Posted 2 years ago

“Good products and service up til now. Unfortunately they have a security leak. Within seconds of placing an order I got a text with an OTP. But there was no-where to enter itr! But Cartridge ppl dont send OTPs and my card company says it wasnt them. So someone had access to that transaction with the amount, my card number, my phone number within minutes of the transaction. The card company told me it was likely a scam and someone will try to call me and ask for that code and then scam more info. My point is Cartridge People site is not secure. And don't seem bothered.”

Helpful Report

Posted 2 years ago

Dear Mr Sands Thank you for your most recent order and online review. We hold our cyber security under the highest of importance, as we want to make every interaction with Cartridge People, not only satisfying but safe for all of our visitors. We appreciate your diligence of reporting this to your bank and ourselves. I can confirm, we have investigated this, and cannot find any vulnerabilities in our website payment provider. I do apologise for the issues this has caused. Furthermore, thank you for your ongoing customer loyalty, and please call 0203 001 0234, if you ever need any assistance. Many thanks Hayden

Posted 2 years ago

“Hard to review as I cannot get the cartridge in my Canon Pixma printer.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review Cartridge People and providing us with valuable feedback. We apologize for not meeting your expectations in providing you with a compatible cartridge for your Canon Pixma printer. You are covered by our guarantee therefore I will arrange for someone contact you as soon as possible to try and resolve the problem you are having. Kind Regards Louise

Posted 2 years ago

“I inititially ordered hp original ink then I had a telephone call offering me a better deal which I accepted, but when it came it was compatible ink I can't remember being told it was compatible on reflective I would have stuck to my original order.”

Helpful Report

Posted 2 years ago

Dear Russ, Thank you for taking the time to leave a review for us. The purpose of the call from my colleague is to promote our own branded products to you so I am sorry that there was a misunderstanding on what items we were sending out to you. I Will send you an email with our return instructions on should you wish to return them before trying them however you are covered by our guarantee therefore if you do try them and have any problems at all please do let us know. Kind Regards Louise

Posted 2 years ago

“I ordered HP301 units , I received a phone call recommending me to change the order to your own brand larger units which would be totally compatible- WRONG. they did not work so set up a complaint. The complaint was dealt with efficiently and I have received a refund.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review. We are sorry to hear that you experienced a problem with the Compatible HP 301XL Black and Colour Ink Cartridge Pack that we supplied. I can see that a refund has been processed and we would like to express our apologies for any inconvenience caused. Kind Regards, Louise Cartridge People

Posted 2 years ago

“As you are aware I have purchased cartridges regularly. This time I ordered your make and fitted 3 into my printer. The printer just printed out plain paper. I tried everything to get it working and could not. I telephoned the office and spoke to Simon who gave me the choice of new cartridges or paying more and getting The Epson ones, which defeated the object. He told me he would send out some new ones but I must return the remaining yellow one I had not used yet. I told him that is ridiculous that because the cartridges did not work it stopped me from working and all he was worried about was getting the one unused cartridge back and not concerned about the inconvenience they had caused. I told him I was a regular customer and asked whose decision it was to return the one cartridge and he said his. I have received the replacement cartridges which were only right along with 6 Tetley teabags for some reason and will not be buying any more cartridges from you.”

Helpful Report

Posted 2 years ago

Dear Marilyn, Thank you for your feedback. I can see that you have received a full set of replacements from us and can confirm that I have arranged for this call to be listened to. Kind Regards Louise

Posted 2 years ago

“The cartridges have not arrived as yet”

Helpful Report

Posted 2 years ago

Dear Mr Cawte, Thank you for your online feedback, I do believe we have spoken today, so once more please do allow me to apologise for sending the review link, before the items have been received. We would be very grateful to hear your thoughts once the items have been received. Many thanks Hayden

Posted 2 years ago

“High pressure selling, want you to buy their own products and not genuine HP inks. Just need to process the order quickly and not be anti HP!”

Helpful Report

Posted 2 years ago

Dear Peter, Thank you for leaving this online feedback, I do apologise if you have found our aftersales contact to be unfavourable. We contact customers to verify that their order is correct for their requirements and to offer more cost effective options that may be available or bring to their attention any promotions we have on offer associated to the items they have ordered. I will remove your account from our aftersales calling list, so when you next place your order, you will not be contacted by ourselves. Thank you for your continued loyalty with ourselves throughout the years and if you ever need us, customer services are available weekdays 9am-6pm. Many thanks Hayden

Posted 2 years ago

“I have an Epson Printer and always used Epson replacement inks. When I rang to reorder some more Epson inks, I was persuaded to have C. People's comp. inks instead, being told there would no longer be any problems with their comp. inks. I regret to say there was and I have had to stop using my Epson for printing quality prints for competition purposes when the quality of printing gradually deteriorated when I changed to the comp. inks. As printer manufacturers will not deal with any repairs needed if their inks have not been used, I am now faced with buying a new printer. Dan H could not have been quicker or more helpful in the way he has handled my problem after a delay of over a week since I sent my letter dated 4 July, but a credit for more inks is not very helpful when it is the expense for me of a new printer which is now the solution. Dan's customer service was very good, the solution offered , unfortunately, is not.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, I do apologise you have experienced a problem with your order. A member of our customer service team will be in contact with you to help resolve the issue. Kind regards Rachel

Posted 2 years ago

Cartridge People is rated 4.8 based on 114,937 reviews