Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,938 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,938 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased replacement cartridges from Cartridge People for my Dell printer for several years. Their cartridges are good and much better value than Dell’s. However two recent cartridges malfunctioned so I got in touch and arranged to send them back. I dealt with Louise who was very efficient and arranged for prompt replacements. They even arrived with an envelope saying “sorry” with a batch of tea-bags.”

Helpful Report

Posted 2 years ago

Thank you for your review and I am very sorry to hear that you unfortunately received a problematic cartridge, although I am pleased we were able to resolve it to your satisfaction. I see you have given us a 1 star review on this occasion, if this is the wrong scoring or you wish to contact us, please feel free to contact us on 0203 001 0234 or via email.

Posted 2 years ago

“Delivery was quick. Product was poor. Generic brand was not compatible. Printer does not function with It. 2 cartridges are yellow ink. Useless product. Poor Advice on website.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback, Louise. We are truly sorry to hear about the issues that you experienced, especially the fact that the generic brand was not compatible with your printer, and the poor advice on our website. We appreciate you taking the time to let us know about this. A member of our customer service team will contact you shortly to help resolve this with you?

Posted 2 years ago

“I paid but never got my order”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear that you have a problem with the delivery of your order. I will ensure a member of the Customer Services Team contacts you to discuss this. Kindest Regards Gemma

Posted 2 years ago

“I did not receive my order. I was told it was a Royal Mail error so instead of a refund i reordered. Yet again I have not received my order and am still waiting. But what has decided me to never order from them again is that I have started to receive sales call. I loathe sales calls. I am perfectly capable of deciding what i want to order i dont need someone to phone me and try to persaude me to order different. NEVER BUY FROM THEM AGAIN”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear that you are experiencing a problem with the delivery. I will arrange for a member of the Customer Service Team contacts you. Kindest Regards, Gemma

Posted 2 years ago

“Bought the wrong product and was not allowed to return it for right replacement. Vowed never to buy from again.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear that you have ordered the incorrect product for your printer. I will get a member of our Customer Services Team to call you to discuss this. Kindest Regards Gemma

Posted 2 years ago

“I ordered a pack of 2 original cartridges for my HP Envy 4527 printer. I then received a call from the sales department, informing me that there was a special offer on the XL cartridges and would I like to purchase those instead? I agreed. When the cartridges arrived, they were not originals, they were compatible. I was so angry at being misled. There was no mention of them being compatible, so I believed that they were original, as per my order. I did ring to complain so I am aware of the 2 year guarantee. I do not know yet if they will work in my printer, but I will not be happy if they don't. The main issue is that I was not informed that the XL cartridges would not be originals.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear that you experienced a problem with your order. I will arrange for a member of staff to contact you to discuss this further. Kindest Regards, Gemma

Posted 2 years ago

“Cartridge fine. Received spam marketing afterwards and now request for review. It's up to you if you want to stop sending review requests but every one will get one *”

Helpful Report

Posted 2 years ago

Dear Mr Briggs, Thank you for taking the time to leave a review, I am sorry to hear you have had issues with the aftersales correspondence. I will ensure a member of customer services contacts you shortly, to help with these issues. Many thanks Hayden

Posted 2 years ago

“Haven't received my order because carrier keeps trying to deliver out of office hours, and strangely we are an office and not there at 6pm - its still waiting to be collected from the Post Office which I will not be able to do as I am away now”

Helpful Report

Posted 2 years ago

Dear Julie, Thank you for your email and I am sorry that you are still waiting for the delivery of your order. You should be able to go on to the Royal Mail website with your tracking and arrange a delivery date with them for the item to be redelivered to you. I will email you directly with the details on how to do this. Kind Regards Louise

Posted 2 years ago

“Have always bought my cartridges from you - despite being warned by 2 different sources that if not genuine Epson ones they probably wouldnt work. Unfortunately this time the on screen message that the cartridge was empty did not clear when new one installed. Followed helpful advice from customer service dept. but even that didn't work. Prompt offer of replacement so hope the problem will have been just a one-off. Pity about this as delivery of original order was excellent. Thank you and fingers crossed.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you so much for taking the time to share your feedback with us. We are sorry to hear that you had this experience with us. I can you have already spoken to a member of our customer support team, who has resolved this for you. Should you require any further assistance, please let us know. Kind Regards Rachel

Posted 2 years ago

“This rating is purely based on the product quality. I ordered an own brand cartridge and it was a disaster, ink was spilling everywhere and in the end my printer didn't recognise it. Siobhan was excellent and sent a replacement which didn't spill ink but again my printer didn't recognise it. I emailed them and Hayden called me to apologise and get a Brother Original Toner out to me. Based on the product quality I can't see myself using them again but their customer service response was excellent”

Helpful Report

Posted 2 years ago

Dear Jay, Thank you so much for taking the time to let us know about your experience with Cartridge People. We are sorry to hear about the issue with your order. It is much appreciated that you have taken the time to let us know what happened and also for your feedback. I can see we have been in contact to resolve the issue. Once again, thank you for your feedback and for taking the time to let us know it. Sincerely, Rachel Cartridge People

Posted 2 years ago

“Own band toner. Cap loose on toner, so it spilt over carpet, furniture, clothes and paperwork. Took me ages to clean. Was relying on this toner to print some important documents for a meeting Monday. However my printer didn't recognise the cartridge but when the old one was put back in no problems. So had to go and pay for documents to be printed causing me stress and a huge amount of wasted time. New toner being sent but all a bit late really, also offered £10 credit which doesn't come close the hassle, stress and cost of getting them printed. Can't see my safe using them again on thus experience”

Helpful Report

Posted 2 years ago

Dear Jon, Please accept my apologies for the poor condition you received your toner in, this is extremely rare for this to happen. I can see that my colleague has added a credit on your account for you should you decide to order from us again. Please do not hesitate to contact us again should you require any further assistance. Kind Regards Louise

Posted 2 years ago

“Posted a 1 star review about a cartridge purchased which was incompatible with my printer, refusing to take it back. They replied to the review saying customer service would contact me. They they haven’t. The claim of 100% customer satisfaction is untrue. Dont purchase from this company.”

Helpful Report

Posted 2 years ago

Dear Mike, Thank you for taking the time to leave us a review, I am sorry that your didn't receive any correspondence from us regarding your previous review. I can confirm that I have emailed you regarding this. Kind Regards Louise

Posted 2 years ago

“They try to blame you for their mistakes! They have the wrong part number on their website and refuse to replacement the item. Then to add insult to injury they told my that part I wanted is not for my printer.”

Helpful Report

Posted 2 years ago

Dear Jenny, Thank you for your review. I can confirm that I have emailed your colleague returns information to enable them to return the incorrect part back to ourselves for a credit. Kind Regards Louise

Posted 2 years ago

“Purchased an Epson 405XXL for my printer, it's incompatible. Printer will only take 405XL. Not clear on the website, lost £50.00. Cartridge People not interested. Poor customer service.”

Helpful Report

Posted 2 years ago

Dear Mike, Thank you for your review, I am sorry to hear that you have experienced an issue with an order. I will ensure customer services, contacts you shortly. Many thanks Hayden

Posted 2 years ago

“Read reviews on printer and cancelled order”

Helpful Report

Posted 2 years ago

Good Morning, I have looked at your order and can see that you ordered ink cartridges from us, not a printer. We haven't received any correspondence from you regarding this order so it was therefore dispatched out to you. I will arrange for someone to contact you as soon as possible regarding this Kind Regards

Posted 2 years ago

“The first cartridge I tried was a disaster. A nozzle check indicated it was either blocked or empty, it didn't register on the printout. I returned the whole order with a note and print samples explaining why I was looking for a refund. I got my refund, but i would have expected a note of apology or explanation.”

Helpful Report

Posted 2 years ago

Dear Kieran, Thank you for your review and I am sorry that you had problems with the cartridges supplied by us. We always advise customers to contact us via phone or email if they have any problems with items ordered from us as we may be able to resolve a lot quicker for you and sometimes we don't need the faulty items back, as you returned the items directly to us, you by passed customer service and the refund was automatic from our returns department. If you were to order from us in future and have any problems please let us know as soon as possibly so that we can assist you further. Kind Regards Louise

Posted 2 years ago

“Cartridges still not arrived after a week”

Helpful Report

Posted 2 years ago

Dear Gary, Thank you for your review and I am sorry that you haven't yet received your order from us, this is most unusual. I will arrange for you to be contacted directly regarding this. Kind Regards Louise

Posted 2 years ago

“GB230522-LA5399446 - Rob, certainly does not appreciate my custom. Royal Mail were terrible but never again for either of you now, unfortunately.”

Helpful Report

Posted 2 years ago

Dear Lynda, I am sorry that you have had a problem with the delivery of your order, Royal Mail are normally very good and deliver within the stated 3-5 working days, Sorry that this wasn't the case for yourself. As a gesture of goodwill I have arranged for you to receive a refund for the delivery charge. Kind Regards Louise

Posted 2 years ago

“was dissapointed to find after paying £59-47 for a set of inks to find two weeks later they were £26-99 thats less than 50% not the 20% you were stating although the cartridges worked fine wont be using these again”

Helpful Report

Posted 2 years ago

Dear Richard, Thank you for your feedback. I will ensure that a member of our Customer Service Team contacts you to investigate this further. Kind Regards, Charlotte

Posted 2 years ago

“Very good delivery however the dual cartridge ink I bought only the colour ink worked the blank didn't”

Helpful Report

Posted 2 years ago

Dear Lorraine, Thank you for your feedback. I am sorry to hear that you experienced a problem with a product that we supplied. I will ensure that a member of our Customer Service Team is in contact to provide some further assistance. Kind Regards, Charlotte

Posted 2 years ago

Cartridge People is rated 4.8 based on 114,938 reviews