Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,977 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Opted out of ALL marketing but still got this survey request”

Helpful Report

Posted 2 years ago

Good morning Angus I am sorry that you have received this review request. I will remove your details from the database. Kind Regards Marianne

Posted 2 years ago

“Not Happy as I thought I was buying two extra large cartridges but turns out I bought one 541XL AND ONE 540L.”

Helpful Report

Posted 2 years ago

Good morning Thank you for your review. I am sorry you are not happy with your recent purchase. We do sell bundles of the 540XL/541XL as well as the 540L/541XL Canon have stopped making the 540XL, so once our stock is gone, this will no longer be available. If you would like to return the 540L cartridge to us, please let me know at customerservice@cartridgepeople.com. Kind Regards Marianne

Posted 2 years ago

“Bought 2 cartridges. Put the black one in my printer and got an error message “ circuitry not HP approved” down to Wilco bought 2 new cartridges and threw both of your made in Malaysia cartridges out.”

Helpful Report

Posted 2 years ago

Dear Philip, Thank you for your review. I’m sorry to hear that you are experiencing an issue with the HP Cartridges that we supplied. Someone from our Customer service team will contact you shortly to resolve. Kind Regards Siobhan

Posted 2 years ago

“Purchased a new cartridge and when I used it yesterday I barely got to 160 pages and the print quality was not good.”

Helpful Report

Posted 2 years ago

Dear James, Thank you for your review and I am sorry that you are having problems with a toner supplied by us. You are covered by our guarantee therefore I will arrange for a member of our team to contact you. Kind Regards Louise

Posted 2 years ago

“Unfortunately, the delivery was shifted to more than 5 days to deliver a toner. The order was eventually cancelled.”

Helpful Report

Posted 2 years ago

Good Afternoon Thank you for your review. Please accept my sincere apologies for any inconvenience you have been caused in the non-receipt of your parcel, I am sorry DPD failed to deliver. Apologies for letting you down, we rely heavily on our carriers. Kindest Regards, Siobhan

Posted 2 years ago

“This is the first I have made a purchase from yourselves, which I have been very disappointed in. Previously made order from a Lexmak and Canon which I had no problems with. The Epson black cartridge is very poor quality. 😔”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your review. I was sorry to read that you are having issues with the cartridge supplied. We do offer a 100% guarantee on all items, so I will get a member of our Customer Service team to contact you to assist you. Once again please accept my sincere apologies. Kind regards Siobhan

Posted 2 years ago

“the parcel arrived damaged in the Uk but the cartridges were ok”

Helpful Report

Posted 2 years ago

Good Afternoon Many thanks for your review and I am very sorry for the problems you have had with the damage to your parcel. I am happy they the items are all ok. Should you need any assistance please do contact us and we are happy to help. Kindest regards, Siobhan

Posted 2 years ago

“I bought 301 ink cartridges but the coloured one was faulty it didn't work at all and the printer app says the ink cartridge is either damaged or failed I don't know how to return it”

Helpful Report

Posted 2 years ago

Dear Amina, Thank you for taking the time to provide us with this feedback. I am sorry to hear that you have experienced a problem with the compatible product which was provided. I can see you are in touch with a member of our Customer Service Team who will help you to resolve the problem. Kind Regards, Siobhan

Posted 2 years ago

“I ordered Canon cartridges. The cartridges received were own-brand cartridges. Cartridge People did not have my permission to change my order. Only after the own-brand cartridges had been loaded by a member of my staff, did I detect that the cartridges were not Canon cartridges. Which says it all. Without knowing that the cartridges received were not the cartridges ordered, I was able to detect that they were not Canon cartridges. The colours were different from Canon colours and, in my opinion, inferior.”

Helpful Report

Posted 2 years ago

Dear Mr Mendel, Thank you for taking the time to provide us with this feedback. I am sorry to hear that you have experienced a problem with the compatible product which was provided. I will ensure that a member of our Customer Service Team contacts you to resolve the problem. Kind Regards, Charlotte

Posted 2 years ago

“Ordered a genuine cartridge but was contacted and offered an own brand telling me that is was the same and they had bought genuine chips and I would see no difference. I installed the cartridge to find that it recorded as empty and the count did not register. Also found advice in the box to disable updates, really not what I was sold over the phone. I had bought genuine in the past with no problem.”

Helpful Report

Posted 2 years ago

Good afternoon, I am sorry to hear about the inconvenience incurred by this order. I will ensure that a member of customer services contacts you shortly. Many thanks Hayden

Posted 2 years ago

“Ink replacement cartridges aren't the same HP cartridges therefore not accepted by my hp9015.”

Helpful Report

Posted 2 years ago

Dear Reg, Thank you for your review and I am sorry to hear that you are having problems with cartridges supplied by us. You are covered by our guarantee therefore I will arrange for someone to contact you directly to try and resolve the problem you are having. Kind Regards Louise

Posted 2 years ago

“I have twice emailed cartridge people asking them not to keep sending me unsolicited emails. But still they keep coming”

Helpful Report

Posted 2 years ago

Dear Nigel, Thank you for your feedback. I am sorry to hear that you have received marketing emails you do not require. I can confirm that I have removed your email address from our mailers, please be aware that this can take up to 48 hours. I do hope this helps and if you require any further assistance, please do contact us. Kindest Regards, Charlotte Cartridge People

Posted 2 years ago

“i never sign up for newsleter and i keep getting them. stop emialing me!!!!”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for your feedback. I am sorry to hear you have received marketing emails, which you do not require. I have ensured your email address is removed, so you should not receive them in future. Please be aware this can take 2 to 3 working days to take affect. Should you require any future assistance, please do let us know. Kindest regards, Melanie Cartridge People

Posted 2 years ago

“I bought a whole set which just wouldn't work, my printer said they are the wrong cartridges, which is a bit strange as they have worked before”

Helpful Report

Posted 2 years ago

Dear Susan, Thank you for your review and I am sorry that you are having problems with the cartridges supplied by us. You are covered by our guarantee therefore I will contact you directly regarding this. Kind Regards Louise

Posted 2 years ago

“I gave my printer details to Cartridge people, HP2630, & they sent me so called"compatable"cartridges. THEY DO NOR WORK! This is the 2nd rime that this has happened. You MUST use HP Cartridges on an HP PRINTER! A COSTLY MISTAKE.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review and I am sorry that you are having problems with your order. I will arrange for a member of our team to contact you regarding the delivery as soon as possible. Kind Regards Simon

Posted 2 years ago

“Their own brand cartridges are unreliable (one out of four of first purchase did not work) the replacement they sent had documentation that admitted the printer might not be able to track page quantity and indeed although the cartridge is working their advice is that I should be able to tell when I need a new one. How to step back 20 years!!! No plans to buy any more”

Helpful Report

Posted 2 years ago

Many thanks for your review and I am very sorry for the problems you have had. We do normally have a very high success rate with our own-brand cartridges but we are happy to replace any faulty items without quibble, as we have done for you. Sadly sometimes HP themselves will try and block the ink level readings which we can only apologise for. Should you need any assistance please do contact us and we are happy to help. Kindest regards, Si

Posted 2 years ago

“Delivery prompt and efficient, but the cartridge is almost dry. Not good at all can't really return an ink cartridge can you.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review. I was sorry to read that you are having issues with the cartridge supplied. We do offer a 100% guarantee on all items, so I will get a member of our Customer Service team to contact you to assist you. Once again please accept my sincere apologies. Kind regards Simon

Posted 2 years ago

“Why don't you remind me what I bought from you?”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review. Your Cartridge People account will show previous order details for you to complete a quick re-order. If however you do need any assistance placing a new order, please do not hesitate to contact our Customer Service team. Kind regards Simon

Posted 2 years ago

“I HAVE NOT RECEIVED MY CARTRIDGES AS THE DELIVERY COMPANY SAYS THAT CARTRIDGE CLUB WILL NOT ALLOW THEM TO LEAVE MY CARTRIDGES IN A DESIGNATED BOX THAT IS CCTV COVERED. STILL, I HAVE TO STAY IN OR BE AVAILABLE AT HOME FOR A 1-HOUR SLOT DICTATED BY THE DRIVER BY TEXT THAT DAY. THE DELIVERY COMPANY EVEN TOOK A PICTURE OF MY AMAZON PACKAGE OUTSIDE MY DOOR, BUT WOULD NOT LEAVE IT IN THE BOX. IF I HAD KNOWN THAT I WOULD HAVE TO STAY IN AN LOSE A DAY'S PAY, I WOULD NOT HAVE CHOSEN CARTRIDGE CLUB. WE GET AT LEAST 1 DOORSTEP DELIVERY A DAY WITH NO PROBLEMS, BUT CARTRIDGE CLUB GOES TO EXTREMES.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review and I am sorry that you are having problems with the delivery of your order. I will arrange for a member of our team to contact you regarding the delivery as soon as possible. Kind Regards Simon

Posted 2 years ago

“I was hoping that the cartridge I had ordered would work and all appeared well. However, I cannot get it to print. An expensive error. I won’t be using your brand of cartridge, unfortunately.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review and I am sorry that you are having problems with the cartridge supplied by us, you are covered by our guarantee therefore I will arrange for a member of our team to contact you as soon as possible. Kind Regards Simon

Posted 2 years ago

Cartridge People is rated 4.8 based on 114,977 reviews