Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,981 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,981 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My printer just says I need to replace as no link in toner so please change so I just whet to the wholesaler”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review and I am sorry that you are having problems with the cartridge supplied by us, you are covered by our guarantee therefore I will arrange for a member of our team to contact you as soon as possible. Kind Regards Simon

Posted 2 years ago

“Was hounded on the telephone to buy own make toner, the tone was almost aggressive when I repeatedly declined”

Helpful Report

Posted 2 years ago

Dear Michella, Thank you for your review I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to our attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I will ensure that this is dealt with by bringing this to the advisors attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. I must apologise again for the way the call was handled by the advisor - this will be addressed. Kind Regards Louise

Posted 2 years ago

“Once again the colour cartridge was not accepted by my printer. I then bought HP303 standard ones which work successfully.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review and I am sorry that you are having problems with a colour cartridge supplied by us, you are covered by our guarantee therefore I will arrange for a member of our team to contact you as soon as possible. Kind Regards Louise

Posted 2 years ago

“The worst company on the planet”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review and I am sorry that you are not happy with the service we have provided. I can see that you have called us and advised that you have ordered an incorrect toner that you have opened, Our policy states that we are not able to accept back opened products, however on this occasion we have agreed to take it back at a reduced price. My Colleague has emailed you our returns details to enable you to do this. Kind Regards Louise

Posted 2 years ago

“I WAS VERY DISAPPOINTED AND QUITE FRANKLY VERY SURPRISED TO NOW FIND THAT MY NEW WORKFORCE PRO WF-4820 PRINTER DOES NOT SUPPORT DUPLEX SCANNING OF DOCUMENTS!! MY PREVIOUS EPSON PRINTER HAD THIS CAPABILITY - WHERE DOES IT STATE THAT THIS PRINTER DOES NOT OFFER THIS FACILITY FOR DUPLAX DOCUMENT SCANNING”

Helpful Report

Posted 2 years ago

Thank you for your review and I am very sorry to hear that you are disappointed with this printer. It is stated on our website that this printer does not do Duplex Scanning, but I will pass your comments onto my colleagues in case this maybe needs to be made clearer. If you wish to contact us we are always happy to help and provide any and all information about the printers. I apologise again for any inconvenience caused. Regards, Si

Posted 2 years ago

“I have previously ordered from Cartridge People with no issues, however, this time, I was sent an empty parcel, there wasn’t anything inside it, I contacted customer service and they issued a refund. I have since bought the same thing elsewhere at half the price.”

Helpful Report

Posted 2 years ago

Good Morning, Please accept my apologies for the inconvenience caused in receiving your order empty, this is most unusual. I have looked at your order and can confirm that we have issued you with a full refund for this order. once again please accept my apologies Kind Regards Louise

Posted 2 years ago

“Sent the wrong cartridges! Not worth the effort of sending them back!”

Helpful Report

Posted 2 years ago

Hello, Please do contact us regarding goods that are not right for your printer. https://www.cartridgepeople.com/info/contact-us Kind Regards, Sarah R

Posted 2 years ago

“I ordered a second Toner, from you, this time Magenta for my HP LazerJet 2605dn. a Package has just arrived from you containing an INKJET Cartridge instead of the LASER cartridge I ordered! - If there is any more to pay for the TONER, that is fine = but I DO want the correect item as soon as possible. Fred Mercer.”

Helpful Report

Posted 2 years ago

Thank you for your review and I apologise for the confusion caused. I can see you have been in contact with our customer service team who have resolved this for you. Thank you, Si

Posted 2 years ago

“Tried all ways - printer HPENVY 2022E - will not accept your cartridges for Black ink”

Helpful Report

Posted 2 years ago

Thank you for your review and I am very sorry to hear that you have had a problem using the black cartridge from ourselves. A member of our customer service team will be happy to contact you and resolve with with you shortly. I apologise again for any inconvenience caused. Thank you, Si

Posted 2 years ago

“Blatant Fraud! Selling used goods as new. Disgraceful.”

Helpful Report

Posted 2 years ago

I am very sorry to hear that you received this item. This will be a mistake on our side and I assure you this is not our usual standard. I can see that you have already refunded you in full without quibble. I apologise again for any inconvenience caused. Thank you, Si

Posted 2 years ago

“This cartridge only lasted 14 months when it was surpose 3000 sheets”

Helpful Report

Posted 2 years ago

Good morning Thank you for taking the time to leave your review. I am sorry you have a problem with the toner we have supplied. One of our customer service advisors will contact you soon to help resolve this for you. Kind Regards Marianne

Posted 2 years ago

“Within minutes of placing my order they telephoned me to try to persuade me to buy something different. That is NOT a valid use of my contact details. And despite selecting not to receive emails and unsubscribing at least once, they are still spamming me. Will never use again.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave us a review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I have checked our system and can confirm that you are not subscribed to our marketing emails and also requested that you are not contact again by us to inform you of any offers that we may have. Kind Regards Louise

Posted 2 years ago

“They need to get their act together. First I received another person's order. It was clearly misdirected to me since it contained 5 bags of Tetley tea along with an apology for CP's mistake. It was necessary to phone the service department after a week waiting for my order to arrive. Finally, it came along with a request that I return the wrong order which needed me to print out a label, provide glue, go to the mail box to find that it was too big and then walk a mile to the main Post Office where it could be accepted. Oh yes I didn't return the 5 bags of tea so with the second delivery of tea I have gained 10 Tetley tea bags. Is that adequate compensation for such poor service?”

Helpful Report

Posted 2 years ago

Dear Peter, Thank you for your review and I am sorry that you have had problems receiving your order, this is a mistake on our part and I do apologise about this. I will contact you directly regarding this. Kind Regards Louise

Posted 2 years ago

“DREADFUL SERVICE. I WAS INFORMED BY YOUR CARRIER DPD THAT THEY WOULD DELIVER YOUR PARCEL ON 14TH FEBRUARY BETWEEN 12:57 TO 13:57. I WAITED AT MY HOUSE FOR 6 HOURS BUT NO DELIVERY WAS RECEIVED. THE TRACKING DETAILS THEN SAID THAT THEY HAD MISSED ME. THEY DID NOT MISS ME -- I SAT INDOORS AND THERE WAS NO SIGN OF THEIR VAN AND THEY DID NOT KNOCK ON MY DOOR OR RING MY BILL. THEIR DRIVER WAS LYING AND NO ATTEMPT TO DELIVER WAS MADE!! I CONTACTED DPD TO COMPLAIN ABOUT COMPENSATION FOR MY WASTED TIME BUT THEY SAID THAT THEY COULD NOT HELP ME AND I SHOULD OBTAIN COMPENSATION FROM YOU, I LOOK FORWARD TO RECEIVING YOUR COMMENTS ON THIS MATTER”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review and I am sorry that you had problems receiving your order from us. I will contact you directly regarding this. Kind Regards Louise

Posted 2 years ago

“Pretends to be a helpfull business but when issues arise cannot provide the level of service,contacted by a sales person called Beckey and had a couple of small orders which were ok then place a larger order which was wrong aftersales is poor and long winded "like how can cartridge poeple have got it wrong" fact is to busy to deal with a blag company and will not use this company again even for free”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review and I am sorry that you have had problems with an order placed with us. I have tried to call you this morning to try and get this resolved as soon as possible for you but was unable to get an answer, if you could please call us back as soon as possible and ask to speak to myself I will try and help you as much as I can. Kind Regards Louise

Posted 2 years ago

“I did not consent to marketing. I was nombarded with unsolicited calls and emails with the guise of checking my order details but the reality was you were trying to sell my your own brand cartridge instead and talk about an offer. I was well aware that you do your own brand at the ordering stage, where I was also prompted before placing my order. Will not be ordering from you again.”

Helpful Report

Posted 2 years ago

Dear Peter, Thank you for taking the time to leave us a review and I do apologise that you weren't happy to receive a call and email from us regarding our special offers that we had on at the time of placing the order. I can confirm that I have ensured you are not contacted again regarding this. Kind Regards Louise

Posted 2 years ago

“I like to keep a spare set of cartridges ready for use when existing ones run out. I was talked into buying compatible inks. I do not need to use them yet. I am bombarded with emails to rate the cartridges and their service - they seem so insecure. I am beginning to wish that I'd gone elsewhere!”

Helpful Report

Posted 2 years ago

Dear Colin Thank you for your review. I am sorry, for you you are receiving to many emails. You can opt down/reduce the amount of emails you receive in your account - you can do this by logging into your account and clicking on Manage Marketing Preferences. Then opt down to the following options for marketing emails - weekly, fortnightly, monthly, every 3 months. You can also do this by clicking on the unsubscribe link in the bottom of any marketing emails that you receive. Should you require any further support please feel free to contact us. Kind Regards Siobhan

Posted 2 years ago

“The black cartridges were unrecognised by my HP Photosmart printer, so they went in the bin, after following all HP fault finding intructions. Seriously disappointing”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for leaving your feedback. I do apologise you have experienced an issue with the HP cartridge, supplied by ourselves. A member of the customer service team, will be in touch with you shortly. Many thanks Hayden

Posted 2 years ago

“If all staff were like Gemma it would a pleasure to order your cartridges. Roy Waine”

Helpful Report

Posted 2 years ago

Good afternoon Thank you for your lovely comments regarding the service Gemma provided. I will pass your kind words to her. Can I please ask that you revise the score of your review to reflect this, as 1 is the lowest score and 5 the highest. Kind Regards Marianne

Posted 2 years ago

“Hi I had a problem which wasn't resolved and your advisor stoping contacting me. I ordered a replacement cartridge from a competitor and now the problem is resolved. No thanks to you! It's unlikely I will ever order cartridges from you again.”

Helpful Report

Posted 2 years ago

Dear Laurence, Thank you for your review and I am sorry that you have received a faulty item from us that hasn't been resolved. I have looked at your order and can see that my colleague did reply to you but we never received a reply. I will arrange for you to be contacted again so that we can try and resolve the problem you are having. Kind Regards Louise

Posted 2 years ago

Cartridge People is rated 4.8 based on 114,981 reviews