Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,999 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,999 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the wrong cartridge. However this was based on my printer listed in my profile. I have never had an issue in the past so didn’t expect the service I got back. I suggest returning the wrong ink cartridges in return for the proper once but I was told because I was me who ordered the wrong cartridges this could not happen. Not even a refund. Bad customer service.”

Helpful Report

Posted 2 years ago

Dear Darren, Thank you for your review, I'm sorry to hear that you're disappointed with our service. Just to explain our returns policy, the items must be sent back in an “as new” unused condition, complete with all accessories and in original packaging. Due to the product being opened we can not honour this service in this instance I'm afraid. Our returns policy can be found at https://www.cartridgepeople.com/info/returns-policy If you have any further queries please do not hesitate to contact us. Kind Regards, George

Posted 2 years ago

“Made a very small mistake when purchasing a cartridge. You then tell me I cannot get a direct replacement. Then that I would have to pay for my own returns. To top it even if the product was perfect you would not give me a full refund. Pretty disgusting way to treat your customers.”

Helpful Report

Posted 2 years ago

Dear Robert, I am sorry to hear you made a mistake when ordering. We are unable to exchange goods because of the price difference, however we are happy to provide a Credit into your Account or a refund for the full payment for any items bought in error that are returned to us within 30 days of purchase that are in a resalable condition. From the images you sent the item hasn't been opened so you will receive a full refund upon return. Please contact us if we can assist you further on 02030010234 or at customerservice@cartridgepeople.com Kind Regards Siobhan

Posted 2 years ago

“Not been delivered yet”

Helpful Report

Posted 2 years ago

Good Afternoon, I am sorry to hear your order hasn't arrived. I can see you have called in and spoke to one of the teams and we have resent your order. Kind Regards, Sarah R

Posted 2 years ago

“Ordered 2 packs of HP cartridges, containing 2x tricolour & 2x Black. I only needed the tricolour as l already had 7 new black cartridges. Having 2 printers in 2 different places both had nearly empty colour cartridges. You phoned me the following day & offered to replace the cartridges with high yield cartridges at the same price. You never mentioned you would only send 1 colour. When the order turned up l could not believe what you had done. I then had to go to Tesco & purchase a pack of what l ordered from you. So to get the 2 colour cartridges l needed cost me £101.98. Also l now have 10 black cartridges that will outlast my lifetime. Your assuming you no best is diabolical. please do not contact me again.”

Helpful Report

Posted 2 years ago

Dear John, Thank you for taking the time to leave a review. I have raised your issue with our Customer Service department and someone will be in contact. Sorry for any inconvenience caused. Kind regards, Emma

Posted 2 years ago

“I haven’t received it so far, please ensure you deliver it asap or refund the money”

Helpful Report

Posted 2 years ago

Sorry to hear you have not received your order I see we have not had any direct correspondence from you This has been passed to an agent to investigate for you Someone will contact you directly

Posted 2 years ago

“DO NOT USE! I have had enough of the badgering by this company for a review that they are now getting a very negative one. so far I have had a request for a review every other day since purchase this is unacceptable! DO NOT USE”

Helpful Report

Posted 2 years ago

Thank you for leaving us this review and I am very sorry if you feel as though you have received a lot of emails requesting a review. Now you have mentioned this to us I will immediately put a stop to them for you. Should you need any further assistance please feel free to contact us as we are always happy to help. Thank you, Si

Posted 2 years ago

“They a cartridge which was out of date and the wrong colour.”

Helpful Report

Posted 2 years ago

Good afternoon Thank you for taking the time to leave your review. I can see that the yellow cartridge ordered which is described as out of date on our website, (please see the link below) but still comes with the same guarantees as a regular cartridge, has been returned to us and a refund issued back to the original payment method. https://www.cartridgepeople.com/Ink/HP-C2P26AE-High-Capacity-Original-Yellow-Ink-Cartridge-70970CL.html I hope this helps. Should you require any further assistance, please feel free to contact us. Kind Regards Marianne

Posted 2 years ago

“I will not be using these people again. After entering my mobile number for "delivery advice only, we will not use this for any other purpose", within 2 minutes of placing the order I received a sales call on this number. Very disappointing.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave us a review. The reason we take your contact number is to contact you about anything to do with your order, not just delivery, in this case my colleague had found you a deal that could have saved you some money that we thought you may have been interested in. I have ensured that you are not contacted again regarding any offers we have on. Please accept my apologies for any inconvenience caused. Kind Regards Louise

Posted 2 years ago

“Delivery of order never attempted. Parcel left at a corner shop with no information shared with me until the last day it could be collected. I was away that day so parcel got sent back. Have tried calling cartridge people - 16 minutes and still on hold so hung up. Tried online chat facility at 9:30am on Monday - message came up saying noone available. Poor service!”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review and I am sorry you are still waiting for your parcel, this is most unusual. I will arrange for you to be contacted directly regarding this. Kind Regards Louise

Posted 2 years ago

“the canon mg 2550s printer comes without a printer cable not disclosed at time of ordering so could not use ,i had to search the web for one but were not available for 3 working days. so am waiting for one to come you would have exspected a cable to be included in order to use the printer ,very poor service and would advise not to bye the printer , i just hope the printer works as with no cable i wonder if some other problem crops up when it is connected , just saying”

Helpful Report

Posted 2 years ago

“Don't bother. They will try to swap your order to their own brand ink, then harass you with endless emails gor reviews, despite unsubscribing. Never using them again.”

Helpful Report

Posted 2 years ago

Good morning Thank you for your review. I can confirm that your details have been removed from the marketing and aftersales database. Please accept my apologies for the inconvenience caused to you on this occasion. Kind Regards Marianne

Posted 2 years ago

“Bought an item (A4 labels) that expect to arrive the next day. Called customer services an was later told they do not stock it and it will come from Spicers directly. Waited for over 10 days with no sign of delivery. Then called again to realised they att Dr e unable to source the labels. I am disappointed because they are advertising item that they do not stock or have control off. I then ordered same item from ukofficedirect.Co.uk for next day delivery.”

Helpful Report

Posted 2 years ago

Good morning Thank you for your review. I am sorry there was a problem with the receipt of your order. If we do not stock a product at one of our local warehouses, we do sometimes have to source it directly from one of suppliers. If this is the case, we do advertise it as a special order item which is usually despatched within 7 days. Unfortunately, after the order was placed, the supplier did not have stock and we were unsuccessful in trying to source this item. I can see that a refund has now been processed. Please accept my apologies for the inconvenience caused to you on this occasion. Kind Regards Marianne

Posted 2 years ago

“The black cartridge that I ordered I have just fitted in to my printer and it was empty, sadly it was a few months ago. that I purchased a few cartridges so I have only just discovered this, do I recommend No,”

Helpful Report

Posted 2 years ago

Good morning Thank you for your review. One of our customer service advisors will contact you soon to help resolve this. Kind Regards Marianne

Posted 2 years ago

“I was trying to buy a Brother Drum and cartridges due to having disappointing results from generic ones, and after placing the order was called by the company seeking to persuade me to buy their own brand. I capitulated, changed my order and have been regretting it ever since - you name it I am experiencing it - poor print quality, lines down pages, and now constant warning to slide tab on drum despite it only being a couple of months old. I have wasted so much paper and time. Just don't.”

Helpful Report

Posted 2 years ago

Good Morning, I am sorry you are having a problem with the goods. One of the team will be in contact shortly. Kind Regards, Sarah R

Posted 2 years ago

“Rubbish did not work no response to messages Don’t recommend”

Helpful Report

Posted 2 years ago

Good Morning, I have looked for some correspondence from yourself and can't locate any. I am sorry we have never received these. One of the team will be in contact shortly. Kind Regards, Sarah R

Posted 2 years ago

“Printer would not recognise cartridges no good at all”

Helpful Report

Posted 2 years ago

Dear Garry, Thank you for your review and I am sorry to hear that you are having problems with cartridges supplied by us. You are covered by our guarantee therefore I will arrange for someone to contact you directly regarding the problem you are having. Kind Regards Louise

Posted 2 years ago

“I bought a set of 4 hp 364 at a cost of £52 two of the cartridges ran out after printing 12 pages. Customer services were no help at all hence my poor review”

Helpful Report

Posted 2 years ago

Dear Susan, Thank you for your review and I am sorry that you are having problems with the original cartridges supplied by us. I can see that my colleague has asked you to send over some images for us to take a look at what you have been printing we should then be able to assist you further. Kind Regards Louise

Posted 2 years ago

“If you purchase anything from this company they will send you an email every day asking you to write a review. FFS!!!!!!!!”

Helpful Report

Posted 2 years ago

Dear Justin Thank you for your review. I am sorry you feel like we send too many emails. You can opt down/reduce the amount of emails you receive in your account - you can do this by logging into your account and clicking on Manage Marketing Preferences. Then opt down to the following options for marketing emails - weekly, fortnightly, monthly, every 3 months. You can also do this by clicking on the unsubscribe link in the bottom of any marketing emails that you receive. Alternately, please reply to my email and I can remove you from our mailers. Kind Regards, Siobhan

Posted 2 years ago

“The cartridges they sent me do not work”

Helpful Report

Posted 2 years ago

Dear Robert, Thank you for your review. I’m sorry to hear that you are experiencing an issue with the cartridges that we supplied. I will get someone from our Customer Service Team to contact you to resolve this and get you up and printing as soon as possible. Kind Regards Siobhan

Posted 2 years ago

“I ordered Epson ink cartridges for my printer and received a phone call from Cartridge People before their dispatch persuading me to switch to your own brand of cartridges. When these arrived, they were not compatible with the printer and I was left over Christmas without the use of the printer, which was very inconvenient.”

Helpful Report

Posted 2 years ago

Dear Eileen, Thank you for your Review. I'm very sorry to hear of the problems you've had with the Ink Cartridges that we supplied. I can see you are in contact with my colleague, who will get you back up and printing as soon as possible. Kind Regards Siobhan

Posted 2 years ago

Cartridge People is rated 4.8 based on 114,999 reviews