Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 129,273 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 129,273 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 7th March 2026

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave us a review. We’re really glad to hear you experienced great service. If there’s anything else you’d like to share or need help with, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 1 month ago

“Excellent service. Very fast delivery. Good communication. Prices reasonable. Good range of inks.”

Helpful Report

Posted 1 month ago

Thank you for your kind words! We’re really glad to hear you had a smooth experience with fast delivery, clear communication, fair prices, and a good range of inks. If there’s anything else you’d like to share or need, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 1 month ago

“The cartridges are really good value, and when occasionally you get one that has a problem with it, the friendly and helpful customer services staff always quickly resolve the problem. Thanks Liam for your speedy assistance.”

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Posted 1 month ago

Thanks so much for taking the time to leave us a review – we really appreciate it 😊 And an extra thank you for being so understanding when things didn’t quite go to plan, it truly means a lot. It’s lovely to hear your kind words about the team too. Being helpful is exactly what we aim for, so feedback like this really gives everyone a boost. Liam will be really pleased to hear he made a difference – I’ll make sure your comments are passed straight on to him. If you ever need anything at all, just give us a shout – we’re always happy to help. Kind regards, Team Cartridge People

Posted 1 month ago

“Good range of products. Very acceptable prices. Prompt deliveries. We had a small problem with an inoperative cartridge but this was resolved promptly and efficiently. CP contact Phil was efficient and explained everything perfectly. New order placed, againt handled efficiently by Phil, prompt response. Enjoying the tea! (Dave Pringle, Maidenhead).”

Helpful Report

Posted 1 month ago

Thank you for taking a minute to leave us a review today. We’re really pleased to hear that you’re happy with our range of products, our pricing, and that delivery met your expectations. We’re sorry to hear you had an issue with one of the cartridges, but it’s great to know that Phil was able to resolve this quickly and efficiently for you. I’m sure he’ll be pleased to hear your feedback, especially that he helped you through the issue and arranged a replacement order smoothly. If you need anything else in the future, please don’t hesitate to get in touch. And we’re glad to hear you’re enjoying the tea too! Kind regards, Team Cartridge People

Posted 1 month ago

“good service to fix an issue with cartridge thanks”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review. We’re glad to hear the issue with your cartridge was resolved and you’re happy with the service. If you need anything else in the future, please don’t hesitate to get in touch. Kind regards, Team Cartridge People

Posted 1 month ago

“I had a problem with my printer , it wasn't printing out properly I called Cartridge people hoping they could help A man called Sam, talked me through all the possible problems I ordered new cartridges which arrived the next day Every thing is working great now I couldn't believe how patient and helpful Sam was, so unusual these days i will certainly continue to use and recommend this company and particularly recommend Sam Thank you so much Mike”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience and for your kind recommendation of our company, and Sam in particular. We always aim to resolve any issues quickly and get you back up and printing as efficiently as possible. Making your journey as seamless as we can is a key priority for us. It’s great to hear everything is working well and that you’re pleased with the service you’ve received. I’ll be sure to pass your feedback on to Sam — he’ll really appreciate it. If you need anything in the future, please don’t hesitate to give us a call or drop us a message. We’re always happy to help. Kind regards, Team Cartridge People

Posted 1 month ago

“I’m fast approaching 80 and hate technology with a passion even though I have a printer. Phil was very kind and helpful as I’m not good with computers and helped me with placing my order for ink cartridges. As for delivery watch this space, I will comment on that if all goes well as my experience with Evri is not a happy one. Thank you once again Phil for help”

Helpful Report

Posted 1 month ago

Thank you for taking the time today to leave a review on the service you received from Phil. He’ll be really pleased to know he was able to help 😊 We understand that everyone feels differently when it comes to technology, so it’s important to us that we use the right wording and keep things as simple as possible for our customers. If you need any help in the future, please don’t hesitate to get in touch – it’s always a pleasure to help. Here’s hoping the delivery goes smoothly. Kind regards, Team Cartridge People

Posted 1 month ago

“Excellent service, following placement of an online order I received a friendly call to offer own brand toners, which materialised as a significant saving. I took the offer, noting there was absolutely no pressure and an email confirming the guarantee. We had a minor issue with one of the toners and a setting, this was dealt with efficiently and effectively by Si Bennett Thank you very much for a great experience and really competitive prices.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience, Linda. We’re really pleased to hear that Si could help quickly and effectively, and that the call about the own brand toners came across as helpful rather than pushy. It’s great to know the minor issue with one of the toners and a setting was dealt with smoothly. Kind regards, Team Cartridge People

Posted 1 month ago

“Easy ordering and re-ordering. Great prices and guarantees that refunds will be given if Cartridge People's inks don't work with your printer. Also more ink in these cartridges than in the expensive ones! Recycling available and delivery is prompt.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience. We’re glad our ordering process, pricing, guarantees, ink quantity, recycling option, and prompt delivery met your needs. Kind regards, Team Cartridge People

Posted 1 month ago

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Posted 1 month ago

“Excellent customer service provided by Melanie and Rachel.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience. We’re delighted to hear Melanie and Rachel provided excellent customer service. Kind regards, Team Cartridge People

Posted 1 month ago

“WHAT A DIFFERENCE A DAY MAKES..... - PROBLEM DIAGNOSED, RESOLVED AND TONER REPLACED WITHIN 24 HOURS! Big panic when my Cartridge People 'Own Brand' high black yield toner cartridge decided to stop working and display frightening messages on my Lexmark display screen 'problem with black cartridge - error code 31.40C'. Reseating toner cart, cleaning contacts, rebooting and resetting printer ....but nothing worked. I then easily contacted Cartridge People online via their website, and was initially unfairly critical due to my frustration. But both Lyndsay and Hannah were there immediately to help me at every step. They explained the possibilities of the problem and carefully traced the solution. Lexmark had been taken over by Xerox and, unbeknown to me, had been installing automatic firmware updates which were not recognised by the toner cartridge. A common problem. They were able to check firmware versions and determine the appropriate cartridge to match that craftily installed software. With no quibble whatsoever, they despatched a brand new 'high yield' replacement which, surprisingly, arrived the very next day, very securely packaged and at no charge! Even then I was sceptical if it would work, but the new one was recognised immediately, communication restored and the printer came back to life!! This level of reassuring customer service just exceeds expectation!! With so many rogue sellers/scammers about, it's difficult to know who to trust. I should never have doubted Cartridge People and now realise these people are 100% trustworthy. I am so very grateful to Lyndsay and Hannah and I will definitely come back for all my future orders, including all the other 'high yield' toner cartridge colours as they represent sheer outstanding good value. No point paying exorbitant amounts elsewhere. A big thank to these wonderful women (did I mention Lyndsay and Hannah?), and to the Cartridge People Team!!”

Helpful Report

Posted 1 month ago

Thank you so much for sharing your experience and taking the time to write such an amazing review for our team! It really means a lot—reviews with genuine detail and real experiences are always a joy to read and share with the customer service team. Our team works incredibly hard to deliver a great service, and while there can sometimes be challenges when technical issues arise, we always do our very best to put things right. Hannah and Lindsay will be absolutely delighted that you took the time to mention them in your review. They’re both fantastic and always bring such a warm, friendly, and human touch while doing everything they can for our customers. Kind regards, Team Cartridge People

Posted 1 month ago

“I'm very grateful today for the online support I've received from Alison. She was pleasant, patient, thorough and professional in supporting me to the successful outcome that I've arrived at. I'm very grateful, and it's the kind of service that will make me want to continue as one of your customers, rather than looking elsewhere.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience with us. We’re sorry to hear that you experienced an issue with one of the cartridges you purchased, which was causing your pages to print blank. However, it’s great to hear that Alison was able to assist you and work through the issue with you to get things resolved. As you mentioned, it turned out not to be a fault but a simple mistake—something that can happen to anyone. Alison will be delighted to know that you found her pleasant, patient, and supportive throughout, and that she was able to help you get back up and printing again. If you need anything further, please don’t hesitate to get in touch—we’re always happy to help. Kind regards, Team Cartridge People

Posted 1 month ago

“I have used the Cartridge People for a number of years very happily for printer ink. They offer good value and quick delivery. After completing my order for some replacement cartridges today I found they also offer SD cards. I rang to see if I could add a couple to my previous order to save the small delivery charge. I was informed this was not possible; however if I completed my second order they would refund the delivery charge, which I did. This query was dealt with quickly and efficiently by Lindsay showing a level of service which is sadly lacking with many other companies. Well done the Cartridge People”

Helpful Report

Posted 1 month ago

Firstly, thank you so much for being a customer with us since 2019 – wow, that’s amazing! It really means a lot to know we’ve been part of your printing journey for so long. Our team always aims to find the best solution when customers get in touch. Sometimes we might not be able to do exactly what’s been asked, but we’ll always do our best – just like Lindsay has done for you today. Lindsay will be really pleased that you took the time to leave such lovely feedback about both herself and the company. It’s always great to hear when things go right! Kind regards, Team Cartridge People

Posted 1 month ago

“Cartridge people are professional, efficient and friendly”

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Posted 1 month ago

Thank you for your kind words, Hanneke. We’re glad you found our team professional, efficient and friendly. Kind regards, Team Cartridge People

Posted 1 month ago

“Nothing went wrong. Caroline gave an exvellent service. She was very clear in her speach, knowledgeable and efficient.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave us a review. We’re really pleased to hear that everything went well and that Caroline, in particular, provided you with excellent service. She is personable, friendly, and extremely knowledgeable about our products and services, so we’ll be sure to pass on your kind comments to her. She will be delighted that you took a few minutes out of your day to share your feedback about both her and our company. Kind regards, Team Cartridge People

Posted 1 month ago

“Always very prompt service”

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Posted 1 month ago

Thank you for taking the time to leave a review. We’re glad you found our service prompt and that it meets your expectations. Kind regards, Team Cartridge People

Posted 1 month ago

“Many thanks to Chris for his prompt and attentive assistance with my enquiry to identify the courier details for my ink cartridge delivery. Yours sincerely, Mike”

Helpful Report

Posted 1 month ago

Good Afternoon, Thank you for your review. We’re really glad Chris could help promptly and attentively with the courier details for your ink cartridge delivery. I will pass your kind comments on to him. Kind regards, Sheree Cartridge People

Posted 1 month ago

“10/10 for Cartridge People - The customer actually speaks to a real person on the phone and in my experience they are always efficient, knowledeable and helpful. Today Gemma found me the best deal and processed my order - quickly, no fuss and in a very pleasant manner.”

Helpful Report

Posted 1 month ago

Good Afternoon, Thank you for your review. We’re really glad Gemma was able to help and that you had a quick, pleasant experience. Kind regards, Sheree Cartridge People

Posted 1 month ago

“Great customer care service. Had a problem with ink smudging when printing. Spoke to Gemma at Cartridge People - very knowledgeable, quickly identified the problem, sent a replacement cartridge and the problem was swiftly resolved. First class care.”

Helpful Report

Posted 1 month ago

Good Afternoon, Thank you for your review. We’re really glad Gemma could help identify the issue quickly and that the replacement cartridge resolved the problem. Kind regards, Sheree Cartridge People

Posted 1 month ago

Cartridge People is rated 4.8 based on 129,273 reviews