Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 129,306 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 129,306 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 7th March 2026

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to get through by phone, and very helpful and efficient customer service.”

Helpful Report

Posted 1 month ago

Thanks for sharing your experience. I’m glad our phone support was helpful and efficient. Kind regards, Team Cartridge People

Posted 1 month ago

“I have made lots of orders through Cartridge People and have been so happy with the very quick delivery and excellent product. Today there was an issue with my order (caused by the delivery company) - I contacted Cartridge People on the website and almost immediately received an email from Si who sorted the problem immediately. Thank you SO much.”

Helpful Report

Posted 1 month ago

Hi Kim, Firstly, thank you so much for placing multiple orders with us. It’s always fantastic to see customers returning because of our products and service. I’m sorry to hear that your delivery didn’t go as planned on this occasion, but it’s great to know that Si assisted you promptly and was able to resolve the issue. While things can sometimes go wrong, we pride ourselves on acting quickly and seamlessly to put things right. If you need anything further, please don’t hesitate to get in touch Kind regards, Team Cartridge People

Posted 1 month ago

“I had a problem with delivery of ink cartridges. It was sorted in no time due to the excellent customer service provided by Chris. I will indeed use and recommend Cartridge People in the future.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your kind words. We’re really glad Chris could sort the delivery issue quickly and that you’re happy with the service. It’s great to hear you’ll continue to use and recommend Cartridge People. Kind regards, Team Cartridge People

Posted 1 month ago

“Our very first problem, after using cartridge people for many years, was resolved within a day. Sam was understanding and very helpful, sending replacement for a faulty toner the very next day.”

Helpful Report

Posted 1 month ago

Thank you for your loyalty over the years – it really means a lot to us to know our customers keep coming back. While things don’t always go to plan, on the rare occasions they don’t, our priority is to make things right and get you back up and running as quickly as possible. Sam will be really pleased to hear he was able to assist you and that you took the time to share your feedback. If there’s anything else you’d like to share, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 1 month ago

“Alison was very patient and knowledgeable when I called to find a solution to the problem of A Cartridge not working in a HP Printer. In a follow up email she solved the problem encountered when trying to obviate the control of HP.”

Helpful Report

Posted 1 month ago

Hi Chris, Thank you for sharing your experience. We’re really glad Alison could help you find a solution and that the follow-up email addressed the issue with the HP printer setup. If you need anything else, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 1 month ago

“I have purchased cartridges from cartridge people before getting the same prompt service , choosing to save money by not using the manufacturers ink . However the printers software was being problematic , i phoned cartridge people and spoke to Gemma , and explained that i was an oldie , this lovely lady was patient , and talked me through the process , and suggested a replacement for the black cartridge ,that arrived the next working day ,and told me if i had any problems to contact them , they would always be willing to help . Thankyou Gemma your'e a credit to your company .”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience with us. I’m sorry to hear you experienced a few issues with the printer software. This is something we understand well, and we will always do our best to find a solution and get you up and running. If we’re unable to resolve the issue, we guarantee all of our products and are always happy to replace any items that refuse to work — as unfortunately, this can occasionally happen. It’s lovely to hear that you found Gemma to be patient and helpful, and that you consider her a credit to the business — we completely agree! She is very experienced, knowledgeable, and always personable. I will be sure to pass your feedback on to her. It’s always a pleasure to receive feedback from our customers, as great customer service is incredibly important to us. If you ever need any further assistance, please don’t hesitate to get in touch. Kind regards, Team Cartridge People

Posted 1 month ago

“Brilliant business. I have used Cartridge People for many years now and have always had great service. The cartridges work well and deliver at a much cheaper cost than the equivalent OEM product. When I did recently have an issue with a cartridge that was nearly 3 years old!! this was quickly dealt with over a face to face phone call ( rare these days and telephone number easy to find) and replaced without a quibble. Such customer service is what has gained my loyalty and I have just placed another order for more cartridges with them.”

Helpful Report

Posted 1 month ago

Hi Mark, Thank you for your continued support of our business over the years. It’s always great to receive feedback, especially from customers who have been with us for such a long time. We will always do our best to answer calls as quickly as possible, and you’ll always speak to a real person who genuinely wants to help—that’s exactly why they’re part of our team. Apologies again for the issue you experienced. I’m really pleased to hear it was resolved for you and that it hasn’t affected your confidence in our company or the service we provide. If there’s anything else you’d like to share, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 1 month ago

“I was struggling to order what I needed online, so I called up and spoke to a really helpful human being! I am really grateful for the help. Thank you”

Helpful Report

Posted 1 month ago

Thank you for your loyalty over the years – it’s always great to see orders from customers who have stayed with us for so long. I’m really sorry to hear you had trouble placing your order online, but I’m pleased you were able to get through to Phil. He’s always happy to help and goes the extra mile to support our customers as efficiently as possible. Thank you for taking the time to leave this review. I’ll make sure your feedback is passed on to Phil – it will be greatly appreciated! If there’s anything else you’d like to tell us, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 1 month ago

“The delivery was received, but unfortunately, the courier had damaged the box, which resulted in some of the products being damaged. I communicated this to Cartridge People, and Vicky was absolutely marvelous at sorting out a replacement for me extremely efficiently. Thank you, Vicky. I will definitely use your services again.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience with us. I’m really sorry to hear that your order arrived damaged. Vicky is already investigating this with the courier to help prevent this from happening again in the future. While damage in transit is unfortunately sometimes outside of our control, what matters most is that we put things right for you as quickly and smoothly as possible. It’s great to hear that Vicky was able to get this resolved for you with as little hassle as possible. Your feedback is very important to us and will be shared with both the courier and Vicky. If there’s anything else you need, please let us know. Kind regards, Team Cartridge People

Posted 1 month ago

“The person I have been dealing with (viz Phil) has been very helpful and tolerant in sorting out a printer/ink problem I had. The respone time for replying to my email has been impresssively quick compared with other organisations I have dealt with. It was also very helpful to deal with one person ie Phil from start to finish”

Helpful Report

Posted 1 month ago

Thank you for your order with us. I’m really sorry to hear that you experienced an issue with your order. While things can unfortunately go wrong from time to time, I’d like to reassure you that this is not something we see often. The most important thing for us is to resolve any issue as quickly and smoothly as possible. We take real pride in putting things right when they don’t go as planned. I do hope this hasn’t in any way affected your decision to shop with us in the future. Phil will be really pleased to hear that you found him helpful—this is exactly the experience we aim to provide. We always try to resolve issues through one agent wherever possible, to save you time and avoid the frustration of having to repeat yourself. If you need anything else, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 1 month ago

“I found it really easy to sort my query out and Lindsay was so helpful. Everything arranged very quickly and all good. Thank you very much - greatly appreciated. I have been a customer for many years and will continue to be.”

Helpful Report

Posted 1 month ago

My word, you have been shopping with us since 2018 — thank you so much, this truly means the world to us. I’m so glad to hear you managed to get through to Lindsay today and that she was able to resolve your query as seamlessly as possible. Thank you as well for your feedback on Lindsay’s service — she will be absolutely delighted to read this. Positive feedback like this is so motivating for the team and reminds us that even when things go wrong, we can put them right. We look forward to many more years of supporting your printing needs. If you ever need anything at all, please don’t hesitate to drop us a line or give us a call. Thank you The Cartridge People Team

Posted 1 month ago

“Customer service by Sam was second to none. The ink cartridge was delivered the day after I reported a non-delivery.”

Helpful Report

Posted 1 month ago

Hi Paula, Thank you for sharing your experience. We’re really glad Sam could help and that the cartridge was delivered promptly after the non-delivery report. If there’s anything else you need, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 1 month ago

“I ordered 2 new cartridges for my HP Printer from Cartridge People. Unfortunately once I'd installed them it became clear that I wouldn't be able to use them due to my printer being enrolled in the HP+ scheme, which allows only original HP cartridges to be used in the printer. Melanie at Cartridge People support was really helpful in helping work out why I couldn't use their cartridges and also in processing my refund. The good news is they do sell original HP cartridges, so I will use those going forward.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We’re glad Melanie could help explain why the cartridges couldn’t be used and assist with the refund. It’s good to hear you’ll be using original HP cartridges going forward. Kind regards, Team Cartridge People

Posted 1 month ago

“Great service”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave us a review. We’re really glad to hear you experienced great service. If there’s anything else you’d like to share or need help with, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 1 month ago

“Excellent service. Very fast delivery. Good communication. Prices reasonable. Good range of inks.”

Helpful Report

Posted 1 month ago

Thank you for your kind words! We’re really glad to hear you had a smooth experience with fast delivery, clear communication, fair prices, and a good range of inks. If there’s anything else you’d like to share or need, please don’t hesitate to reach out. Kind regards, Team Cartridge People

Posted 1 month ago

“The cartridges are really good value, and when occasionally you get one that has a problem with it, the friendly and helpful customer services staff always quickly resolve the problem. Thanks Liam for your speedy assistance.”

Helpful Report

Posted 1 month ago

Thanks so much for taking the time to leave us a review – we really appreciate it 😊 And an extra thank you for being so understanding when things didn’t quite go to plan, it truly means a lot. It’s lovely to hear your kind words about the team too. Being helpful is exactly what we aim for, so feedback like this really gives everyone a boost. Liam will be really pleased to hear he made a difference – I’ll make sure your comments are passed straight on to him. If you ever need anything at all, just give us a shout – we’re always happy to help. Kind regards, Team Cartridge People

Posted 1 month ago

“Good range of products. Very acceptable prices. Prompt deliveries. We had a small problem with an inoperative cartridge but this was resolved promptly and efficiently. CP contact Phil was efficient and explained everything perfectly. New order placed, againt handled efficiently by Phil, prompt response. Enjoying the tea! (Dave Pringle, Maidenhead).”

Helpful Report

Posted 1 month ago

Thank you for taking a minute to leave us a review today. We’re really pleased to hear that you’re happy with our range of products, our pricing, and that delivery met your expectations. We’re sorry to hear you had an issue with one of the cartridges, but it’s great to know that Phil was able to resolve this quickly and efficiently for you. I’m sure he’ll be pleased to hear your feedback, especially that he helped you through the issue and arranged a replacement order smoothly. If you need anything else in the future, please don’t hesitate to get in touch. And we’re glad to hear you’re enjoying the tea too! Kind regards, Team Cartridge People

Posted 1 month ago

“good service to fix an issue with cartridge thanks”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review. We’re glad to hear the issue with your cartridge was resolved and you’re happy with the service. If you need anything else in the future, please don’t hesitate to get in touch. Kind regards, Team Cartridge People

Posted 1 month ago

“I had a problem with my printer , it wasn't printing out properly I called Cartridge people hoping they could help A man called Sam, talked me through all the possible problems I ordered new cartridges which arrived the next day Every thing is working great now I couldn't believe how patient and helpful Sam was, so unusual these days i will certainly continue to use and recommend this company and particularly recommend Sam Thank you so much Mike”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience and for your kind recommendation of our company, and Sam in particular. We always aim to resolve any issues quickly and get you back up and printing as efficiently as possible. Making your journey as seamless as we can is a key priority for us. It’s great to hear everything is working well and that you’re pleased with the service you’ve received. I’ll be sure to pass your feedback on to Sam — he’ll really appreciate it. If you need anything in the future, please don’t hesitate to give us a call or drop us a message. We’re always happy to help. Kind regards, Team Cartridge People

Posted 1 month ago

“I’m fast approaching 80 and hate technology with a passion even though I have a printer. Phil was very kind and helpful as I’m not good with computers and helped me with placing my order for ink cartridges. As for delivery watch this space, I will comment on that if all goes well as my experience with Evri is not a happy one. Thank you once again Phil for help”

Helpful Report

Posted 1 month ago

Thank you for taking the time today to leave a review on the service you received from Phil. He’ll be really pleased to know he was able to help 😊 We understand that everyone feels differently when it comes to technology, so it’s important to us that we use the right wording and keep things as simple as possible for our customers. If you need any help in the future, please don’t hesitate to get in touch – it’s always a pleasure to help. Here’s hoping the delivery goes smoothly. Kind regards, Team Cartridge People

Posted 1 month ago

Cartridge People is rated 4.8 based on 129,306 reviews