Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,056 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,056 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Far to many emails”

Helpful Report

Posted 3 years ago

You can opt down/reduce the amount of emails you receive in your account - you can do this by logging into your account and clicking on Manage Marketing Preferences. Then opt down to the following options for marketing emails - weekly, fortnightly, monthly, every 3 months. You can also do this by clicking on the unsubscribe link at the bottom of any marketing emails that you receive. Should you require any further support please feel free to contact us.

Posted 3 years ago

“Unfortunately the black 303 did not work properly.”

Helpful Report

Posted 3 years ago

Good morning Stuart, Thank you for your review, I'm sorry to hear that you had an issue with one of our cartridges, I will contact you directly to look to resolve the problem. Kind regards, George

Posted 3 years ago

“Initially I was pleased with the price being offered by the Cartridge People. However the next day I had a phone call hard selling me their compatible toner cartridge which obviously if I had wanted from the start then that is what I would have ordered. I don't. I want the original branded toner cartridge. Felt that I had to take one compatible toner cartridge just to get them off the phone.”

Helpful Report

Posted 3 years ago

Good Morning Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to our attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I will ensure that this is dealt with by bringing this to the advisors attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. I must apologise again for the way the call was handled by the advisor - this will be addressed. If you have any queries or further feedback please contact us. Kindest regards, Louise Cartridge People

Posted 3 years ago

“I had a problem with a cartridge not working, I emailed to say I had a problem and I've still not had a reply after 2/3 weeks!”

Helpful Report

Posted 3 years ago

Thank you for your feedback. I do apologise about this. I have emailed you directly to discuss this further and will help you. Kind Regards Simon

Posted 3 years ago

“I bought printer inks and thought I'd try their own brand this time to save money. The purchase and delivery service was fine. Unfortunately, the inks only worked for a few days and the printer then refused to work with them. An expensive experiment.”

Helpful Report

Posted 3 years ago

Dear Graham, Thank you for your review and I am sorry that you have had problems with our own branded products. You are covered by our guarantee, I will therefore arrange for you to be contact so that we can try and resolve the problem you are having. Kind Regards Louise

Posted 3 years ago

“I have a Canon Pixma TS 5151 printer, which I am informed needed 540 (Black) and 541 (Colour) cartridges. But I could not get any printing done with the 540 (Black) and only a grey result from the use of the 541 - no black ink was used up, while the colour cartridge eventually emptied. This was the same with re-ordered black cartridges. Fortunately Cartridge People were able to refund me the faulty(?) cartridges. I began to suspect a faulty printer, so bought a Canon own-brand cartridge from the high street. This worked excellenetly well, but was expensive. The next 540 from Cartridge People was again useless. However, they did have a supply of Canon own-brand 540 which they could supply at a cost not much more than their own version. In the future, I see I must specify Canon own-brand black cartridges to get one that works properly.”

Helpful Report

Posted 3 years ago

Dear Philip, Thank you for your review, I have looked at your order and can see that you have been in contact with us regarding this and have issued you with a refund. Kind Regards

Posted 3 years ago

“Cartridge supplied was faulty so had to get a refund. Very disappointed on this occasion.”

Helpful Report

Posted 3 years ago

Dear Russell, Thank you for your review and I am sorry that you had a problem with a cartridge supplied by us. I can see that we have issued a refund for this order. Please do not hesitate to contact us again should you require any further assistance. Kind Regards Louise

Posted 3 years ago

“Colour cartridge was fine but my hp printer did not register the black ink and actually said on the app that there was a problem as a foreign cartridge was installed and wouldn’t accept it I won’t buy them again and will stick to the genuine product”

Helpful Report

Posted 3 years ago

Dear Deborah, Thank you for taking the time to write a review and for your feedback. I have arranged for a member of the team to contact you directly to resolve this. If you need anything in the meantime please do not hesitate to contact us directly. Kind regards, Lizzie

Posted 3 years ago

“Cartridges work and print but do not display ink levels on hp 5100 printers. So hit and miss and guess work as to how much ink is left.”

Helpful Report

Posted 3 years ago

Dear Terry, Thank you for taking the time to leave a review and for your feedback. I can see you have been in contact with our Customer Service team and we have replaced the items under our guarantee. If you need anything else please do not hesitate to contact us. Kind regards, Lizzie

Posted 3 years ago

“The own-brand ink which is sold as high quality and just as good as OEM, doesn't appear to be. It took many many cycles of test prints and head cleaning to get it to print and it's still not quite right. Never had any issues like this with OEM cartridges. Purchasing and delivery were good, just the product has let them down.”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for taking the time to write a review and for your feedback. I have arranged for a member of the Customer Service team to contact you directly. Kind regards, Lizzie

Posted 3 years ago

“Product arrived on time well packed & it was competitively priced. What wasn't so good was the hectoring phone call & received from one of your sales morons trying to persuade me to change the order from Canon cartridges to cartridge people own brand ones. We run a design / manufacture business & have been using Canon printers for over 15 years. I'm the customer & I know what I want. Got that?”

Helpful Report

Posted 3 years ago

Good Afternoon, I am very sorry to hear of your call with our outbound sales team. I have ensured that you do not receive any further calls from them. Should you need any further assistance please do not hesitate in contacting us. Thank you, Simon

Posted 3 years ago

“The only bad thing about my order was DPD delivering to a drop off point in town rather than my address. If I’d wanted to go to a shop why order/pay to have it delivered to my home? Very poor service”

Helpful Report

Posted 3 years ago

Good morning Timothy, Thank you for your review, I'm sorry to hear that your parcel hasn't arrived as expected. Your order was upgraded to DPD due to the weight of the parcel but it looks like they attempted to deliver to the wrong address, which is why it ended up at a collection point. I will contact you directly to look into a solution for you. Kind regards, George

Posted 3 years ago

“Sorry, my printer is still printing a pink tone so no good for me to send out ?”

Helpful Report

Posted 3 years ago

Dear Sylvia, Thank you for your review and I am sorry that you are having problems with a cartridge supplied by us. You are covered by our guarantee so I will therefore arrange for someone to contact you to try and resolve the problem you are having. Kind Regards Louise Cartridge People

Posted 3 years ago

“Mid lead when enquiring about ref no of laser jet printer. Didn’t realise the machine was not wifi till started to use”

Helpful Report

Posted 3 years ago

Dear Jim, Thank you for your review, our website does actually state that this printer isn't WiFi capable I'm afraid but I will contact you directly shortly. Kind regards, George

Posted 3 years ago

“The order arrived very quickly, but unfortunately the black cartridge did not work in my Canon printer and I had to order a genuine Canon cartridge. I haven't tried the colour cartridge yet. Previous cartridges have worked OK, but that was on an older Canon printer. A bit of a disappointment.”

Helpful Report

Posted 3 years ago

Dear Wendy, Thank you for your review, I'm sorry to hear that your Black cartridge didn't work for you. I will contact you directly to try to resolve this issue with you. Kind regards, George

Posted 3 years ago

“Fast delivery, service was good when placing an order, aftercare shocking... We made a purchase online, received a phone call and swapped our order on the understanding your own ink would not cause an error on the printer, complete lie as it does not show the ink level and the printer says its out of ink, emailed yourselves a month ago with still no reply, will not use your company again”

Helpful Report

Posted 3 years ago

Good afternoon Thank you for your email. I am sorry you have had a problem with the cartridges we have supplied and have not received a reply to your query. We did have a problem with our email system which has now been remedied. One of our customer service team will contact you soon to help resolve this matter for you. Kind Regards Marianne

Posted 3 years ago

“I have already written a review saying that 2 of my recent cartridge purchases don’t work so I’d like either a refund or replacement please - cayman and magenta. Thank you”

Helpful Report

Posted 3 years ago

Dear Diana, Many thanks for taking the time to leave us some feedback. I have contacted you directly to resolve. Kind Regards, Kate

Posted 3 years ago

“Usually reliable but last order number GB211224-LA4568181 has not arrived.”

Helpful Report

Posted 3 years ago

Dear John, Thank you for taking the time to write a review and for your feedback. We have been in contact with you regarding the order and advised it was delivered to you by Royal Mail on the 31/12/2021. If you do have any further queries please do not hesitate to contact us directly. Kind regards, Lizzie

Posted 3 years ago

“The yellow ink cartridge was not recognised by my printer even after numerous attempts, resets, etc. After sending a query to Cartridge People and not receiving a response I had to buy replacement ink from elsewhere. I was not able to print at all which I know was not your company’s fault but it would have helped to receive a response. Thanks.”

Helpful Report

Posted 3 years ago

Dear Elsa, Many thanks for leaving us a review. My apologies that you experienced issues using our product. I can see that we sent an email responding to your query Mon, 13 Dec 2021 at 5:47 PM. I am going to contact you directly to resolve this for you. Kind Regards, Kate

Posted 3 years ago

“Received a call to say I could receive 2 comparable cartridges for the price of 1 genuine cartridge and they were the same price. They then said they would send a couple of promotional products. When they arrived I realise the cartridges were less than the original and I had been charged for the promotional products to make up the cost! I was quite happy with cartridge people before this incident!”

Helpful Report

Posted 3 years ago

Dear Sarah, Thank you for taking the time to write a review and your feedback. Our outbound team contact you to try and get you a better deal on products. I can only apologise no refund was processed and additional items were sent instead. I have requested a refund for the difference in the original products and our brand products. You will receive an email to confirm this. If you do need anything else please do not hesitate to contact us directly. Kind regards, Lizzie

Posted 3 years ago

Cartridge People is rated 4.8 based on 113,056 reviews