Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,936 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,936 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received own make cartridge that didn't work, 4 days after reporting still waiting for replacement or even confirmation replacement sent. Disapointed”

Helpful Report

Posted 3 years ago

Good Afternoon, I am sorry to hear you are having a problem with the yellow ink cartridge. I can see you have emailed in and a reply was sent on the 28th March asking for some further information. We have yet to receive a reply so a replacement is yet to be sent. I will contact you now to resolve the issue you are having. If you need any further help please let me know. Kind Regards, Sarah

Posted 3 years ago

“I recently purchased 3 "own brand" cartridges for my Brother printer. Whilst the price was good, the service swift, I am afraid that the quality of the product is not: with an original Brother cartridge I got perfect prints, the "own brand" one is smudgy and for some reason distorted! I guess you get what you pay for.”

Helpful Report

Posted 3 years ago

Good afternoon Thank you for your review. I am sorry that you are having a problem with the toners we have supplied. One of our customer service team will contact you soon to help resolve this for you. Kind Regards Marianne

Posted 3 years ago

“Unfortunately, my printer will not accept one of your ink cartridges, despite being the correct one for the printer. The black, blue and cyan cartridges were accepted fine but the yellow wasn't.”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for your review and I am sorry to hear that you are having problems with the yellow cartridge supplied by us. I will arrange for a member of our team to contact you to try and resolve the problem you are having. Kind Regards Louise

Posted 3 years ago

“Service excellent. Goods arrived quickly. Well done. However the ink is questionable as INK LOW message comes up every time I print and it’s a brand new cartridge!! Disappointed. Margaret”

Helpful Report

Posted 3 years ago

Good afternoon Margaret Thank you fory our review. One of our customer service team will contact you soon to help resolve this for you. Kind Regards Marianne

Posted 3 years ago

“Good prices, good service EXCEPT make it impossible to opt out of intrusive cookies.”

Helpful Report

Posted 3 years ago

“The initial service in buying printer cartridges was fine. Shame about the subsequent bombardment of unsolicited marketing emails.”

Helpful Report

Posted 3 years ago

Good morning, thank you for your review. I have removed you from our mailers, this can take up to 48hrs. You can opt down/reduce the amount of emails you receive in your account - you can do this by logging into your account and clicking on Manage Marketing Preferences. Then opt down to the following options for marketing emails - weekly, fortnightly, monthly, every 3 months. You can also do this by clicking on the unsubscribe link in the bottom of any marketing emails that you receive. Should you require any further support please feel free to contact us. Kind Regards, George

Posted 3 years ago

“Being in a rush, I hadn’t noticed these were not genuine toner cartridges. After using them I noticed they are nowhere near as vibrant and a load fainter and greyer than genuine inks. We won’t be ordering again.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review, I'm sorry to hear that your cartridges aren't printing in the manner you would expect, I will contact you directly to try to resolve this. Kind regards, George

Posted 3 years ago

“New black cartridge print faint, removed and cleaned now shows no ink. Had to purchase HP new cartridge as emergency requirement to print for holiday documents”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for leaving your feedback. I am very sorry to hear you have had an issue with the cartridge on this occasion. I will contact you directly to discuss this further and to get a resolution in place for you. Kindest regards, Becky

Posted 3 years ago

“Continual sending of follow up emails has made me decide I will never purchase from Cartridge People again”

Helpful Report

Posted 3 years ago

Good afternoon Neil Thank you for your review. I can confirm that I have removed you from the reviews requested data base along with mailers list, this can take up to 48hrs. You can opt down/reduce the amount of emails you receive in your account - you can do this by logging into your account and clicking on Manage Marketing Preferences. Then opt down to the following options for marketing emails - weekly, fortnightly, monthly, every 3 months. You can also do this by clicking on the unsubscribe link in the bottom of any marketing emails that you receive. Should you require any further support please feel free to contact us. Kind Regards Marianne

Posted 3 years ago

“The young lady who took my order on the phone put me under a lot of pressure to buy other cartridges. Unacceptable hard sell and aggressive, I will not use the company again.”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I will ensure that this is dealt with by bringing this to the advisor's attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. I must apologise again for the way the call was handled by the advisor - this will be addressed. If you have any queries or further feedback please contact us. Kindest regards, George

Posted 3 years ago

“The correct cartridge arrive promptly, but I've been pestered by spam asking for feedback since then. It was only that my usual suppler had no stock that I tried here. I wont' be able to use it again, as I will now have to block the spam.”

Helpful Report

Posted 3 years ago

Good afternoon Thank you for your review. I have removed you from our mailers, this can take up to 48hrs. You can opt down/reduce the amount of emails you receive in your account - you can do this by logging into your account and clicking on Manage Marketing Preferences. Then opt down to the following options for marketing emails - weekly, fortnightly, monthly, every 3 months. You can also do this by clicking on the unsubscribe link in the bottom of any marketing emails that you receive. Should you require any further support please feel free to contact us. Kind Regards Marianne

Posted 3 years ago

“Incomplete address on parcel - it was sent to wrong address!”

Helpful Report

Posted 3 years ago

Dear Michael, Thank you for your review, I can't locate and notes to say there was an issue with this delivery and our records show it was delivered successfully on Thursday February 17th. I will contact you directly to clarify what the problem is and how we can resolve it. Kind regards, George

Posted 3 years ago

“Confusing advise and unhelpful support”

Helpful Report

Posted 3 years ago

Dear Allan, Thank you for your review, I'm afraid it seems that the cartridges you ordered were incorrect for your HP OfficeJet 4658 printer and unfortunately, as the cartridges had been opened, we have been unable to take them back from you for a refund. If you would still like to purchase the correct cartridges, please visit the link below: https://www.cartridgepeople.com/HP/OfficeJet/OfficeJet-4658-Ink-Cartridges If we can help further please do let us know. Kind regards, George

Posted 3 years ago

“Far to many emails”

Helpful Report

Posted 3 years ago

You can opt down/reduce the amount of emails you receive in your account - you can do this by logging into your account and clicking on Manage Marketing Preferences. Then opt down to the following options for marketing emails - weekly, fortnightly, monthly, every 3 months. You can also do this by clicking on the unsubscribe link at the bottom of any marketing emails that you receive. Should you require any further support please feel free to contact us.

Posted 3 years ago

“Unfortunately the black 303 did not work properly.”

Helpful Report

Posted 3 years ago

Good morning Stuart, Thank you for your review, I'm sorry to hear that you had an issue with one of our cartridges, I will contact you directly to look to resolve the problem. Kind regards, George

Posted 3 years ago

“Initially I was pleased with the price being offered by the Cartridge People. However the next day I had a phone call hard selling me their compatible toner cartridge which obviously if I had wanted from the start then that is what I would have ordered. I don't. I want the original branded toner cartridge. Felt that I had to take one compatible toner cartridge just to get them off the phone.”

Helpful Report

Posted 3 years ago

Good Morning Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to our attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I will ensure that this is dealt with by bringing this to the advisors attention. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. I must apologise again for the way the call was handled by the advisor - this will be addressed. If you have any queries or further feedback please contact us. Kindest regards, Louise Cartridge People

Posted 3 years ago

“I had a problem with a cartridge not working, I emailed to say I had a problem and I've still not had a reply after 2/3 weeks!”

Helpful Report

Posted 3 years ago

Thank you for your feedback. I do apologise about this. I have emailed you directly to discuss this further and will help you. Kind Regards Simon

Posted 3 years ago

“I bought printer inks and thought I'd try their own brand this time to save money. The purchase and delivery service was fine. Unfortunately, the inks only worked for a few days and the printer then refused to work with them. An expensive experiment.”

Helpful Report

Posted 3 years ago

Dear Graham, Thank you for your review and I am sorry that you have had problems with our own branded products. You are covered by our guarantee, I will therefore arrange for you to be contact so that we can try and resolve the problem you are having. Kind Regards Louise

Posted 3 years ago

“I have a Canon Pixma TS 5151 printer, which I am informed needed 540 (Black) and 541 (Colour) cartridges. But I could not get any printing done with the 540 (Black) and only a grey result from the use of the 541 - no black ink was used up, while the colour cartridge eventually emptied. This was the same with re-ordered black cartridges. Fortunately Cartridge People were able to refund me the faulty(?) cartridges. I began to suspect a faulty printer, so bought a Canon own-brand cartridge from the high street. This worked excellenetly well, but was expensive. The next 540 from Cartridge People was again useless. However, they did have a supply of Canon own-brand 540 which they could supply at a cost not much more than their own version. In the future, I see I must specify Canon own-brand black cartridges to get one that works properly.”

Helpful Report

Posted 3 years ago

Dear Philip, Thank you for your review, I have looked at your order and can see that you have been in contact with us regarding this and have issued you with a refund. Kind Regards

Posted 3 years ago

“Cartridge supplied was faulty so had to get a refund. Very disappointed on this occasion.”

Helpful Report

Posted 3 years ago

Dear Russell, Thank you for your review and I am sorry that you had a problem with a cartridge supplied by us. I can see that we have issued a refund for this order. Please do not hesitate to contact us again should you require any further assistance. Kind Regards Louise

Posted 3 years ago

Cartridge People is rated 4.8 based on 114,936 reviews