Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,164 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Lexmark compatible inks have so far been poor with only one out of the first three I have tried actually working on the printer! I do not hold out much hope for any of the others being accepted. I am very disappointed.”

Helpful Report

Posted 9 years ago

“I HAVE HAD MANY CARTRIDGES THAT DON'T WORK AND ALTHOUGH YOU SOLVED THE ISSUES IT IS A NUSIANCE”

Helpful Report

Posted 9 years ago

“I purchased2 black replacement inks for my Epsom xp415 at your advice, now nothing works, what can you recommend to replace all colours with the proper inks and how much would this be, look forward to hearing from you, yours john smith”

Helpful Report

Posted 9 years ago

“The ink cartridge we ordered has only lasted for approx half a dozen sheets of writing and now is saying the ink has run out very cross about this as ink is not cheap and has certainly not been adequate we are very very disappointed with the quality and will be contacting you about either a refund or a replacement, as things stand at the moment we don't think we will be using you again to order ink, however depending how you respond to this will determine where we order our ink from in the future.”

Helpful Report

Posted 9 years ago

“Still waiting for the rest of my order”

Helpful Report

Posted 9 years ago

I can confirm that your entire order 2 has been dispatched. We have multiple warehouses and therefore orders may be split into numerous parcels, this is to provide better availability and efficiency for our customers. Unfortunately, parcels can get separated in the postal system. I see we have not had any correspondence regarding the missing parcel until now. Therefore please contact our customer service team and we will be happy to replace any missing items.

Posted 9 years ago

“The cartridge which is a HP 21 substitute does not give a clear print and tends to be a bit smudgy plus the black ink tends to be not very black in finish with even a dark grey finish. Very disappointed !!!”

Helpful Report

Posted 9 years ago

Dear Mr Whitaker, Thank you for your review. I can see that we have contacted you and provided you some advice. Please remember that we have a no quibble guarantee so if you are not completely satisfied then please contact us again and we are more than happy to replace the cartridge for you. Kind regards Emilia Customer support

Posted 9 years ago

“8 DAYS FROR THE DELIVERY OF A STRAIGHT6 FORWARD PACKAGE OF INKS IS FAR TO LONG. THE RESPOSE FROM STAFF TO MY QUERIES WAS INADEQUATE. MY PREVIOUS DEALINGS WITH THE COMPANYWERE FINE. I DO NOT THINK I WILL BE ORDERING AGAIN. REG”

Helpful Report

Posted 9 years ago

I am sorry to hear your order arrived after 8 days. It is very unusual for it to take this long. Please accept my apologies we rely heavily on Royal Mail and although they’re usually very efficient they can on rare occasions take longer than the estimated 2-7 days as stated on our website. I am sorry to hear you felt your response from our team was inadequate, this will be investigated. As excellent customer support is an integral part of our business.

Posted 9 years ago

“The organisation responsible for delivering the package left it on the doorstep without ringing the doorbell (I was in at the time) and it wasnot discovered until visitors arrived in the afternnon.”

Helpful Report

Posted 9 years ago

I am terribly sorry to hear your order was just left on the doorstep. The order was delivered by your normal postperson, therefore I would advise speaking to them. I will also pass this information onto our Dispatch Manager. If the order has been damaged due to this please let us know and we will be happy to replace it for you.

Posted 9 years ago

“I ordered a full set of cartridges and an extra bulk black cartridge. I received 4 separate deliveries. 1 Black, 1 Black, 1 Yellow and 1 Magenta & Cyan all the boxes in each batch were damaged although the cartridges themselves seem ok and they took several days to arrive.”

Helpful Report

Posted 9 years ago

I am sorry to hear your order arrived in a poor condition. Your order was been split into 4 separate packages, as we have multiple warehouses. This is to provide better availability and efficiency for our customers. If any of the cartridges do not work satisfactorily or you have any issues please let us know as we offer a full guarantee on all products sold. Again please accept my apologies on behalf our company and our delivery company for poor condition the order arrived in.

Posted 9 years ago

“Cartridges took ages to arrive. I ordered three and they arrived in separate parcels days apart. The colour cartridge had leaked and was a mess. Once cleaned up it was fine, as were the others.”

Helpful Report

Posted 9 years ago

Your order was been split into 2 separate packages, as we have multiple warehouses. This is to provide better availability and efficiency for our customers. Unfortunately, parcels can get separated in the postal system. Please accept my apology for the poor condition one of the cartridges has been received in. Can you please advise if the cartridge{s} have a white sticker with the letters EP displayed? I will arrange for a replacement cartridge to be sent out to you. Also I will send details of the replacement and the return of the leaking cartridge via email. Please accept my apologies for any inconvenience caused to you. If you require any further information regarding this please call our customer service team who will be happy to discuss this with you further.

Posted 9 years ago

“Delivery was advertised as 'next day'.................... took five days.”

Helpful Report

Posted 9 years ago

I am sorry for the confusion regarding delivery. Your order was sent via our first class delivery service not Next Day. We only offer next day on a selection of items. All products with this service offered are clearly marked with a countdown clock showing you how long you have left to order to benefit from this service.

Posted 9 years ago

“Ink seems "ok" but postage/delivery was extremely slow”

Helpful Report

Posted 9 years ago

“I am still waiting for the cartridges I ordered on 29th Feb. I needed them at the start of this week so I am very disappointed. Jill Hannan”

Helpful Report

Posted 9 years ago

Thank you for your review and checking for the delivery at the local sorting office. I can confirm that we have resent your order to you. Our delivery time is 2-7 days though most of our orders are received within 3-4 days. Should you require any further assistance, please do not hesitate to contact me. Kind Regards Marianne Customer Support

Posted 9 years ago

“Unfortunately the quality of ink cartridges refurbished ones are not good, my printer is all messy and the ink finishes REALLY quickly, more than the expected even for refills and I got the extra ones. Very disappointed!!!!”

Helpful Report

Posted 9 years ago

I can confirm that we have sent replacement cartridge out to you following our recent telephone conversation. We do offer 100% guarantee to all of our customers. Should you require any further assistance, please do not hesitate to contact me. Kind Regards Marianne Customer Support

Posted 9 years ago

“Appalling how quickly the Ink ran out. I barely got 15 pages If that!! Not all were full colour either. Very poor and extremely bad value for money. Wont be using you again. Sorry”

Helpful Report

Posted 9 years ago

I am terribly sorry to hear you had a poor experience when using cartridges purchased from us. I see that we have now replaced the cartridges for you. . Remember we guarantee all of our products with our 100% no quibble guarantee. Therefore if you are not completely satisfied we are happy to replace the cartridge or refund you.

Posted 9 years ago

“I purchased a pack of two black cartridges a few weeks ago and I'm already on second one. I shale buying the original cartridges in future.”

Helpful Report

Posted 9 years ago

We have tried to contact you via email directly as we have no contact number listed for you. We are currently waiting for a reply to enable us to resolve the problem you have had with the cartridges supplied by ourselves. Can you please call our customer service team on 0203 0010234 or email us at customerservice@cartridgepeople.com with a contact number. I look forward to hearing from you soon. Kind Regards Marianne Customer Support

Posted 9 years ago

“I received two 'compatible' ink cartridges, one black and one colour for my Canon printer model PIxma M5650. The printer rejected the colour cartridge stating that it was empty.This was on Tuesday 8th March 2015.”

Helpful Report

Posted 9 years ago

As confirmed over the telephone with my colleague, these cartridges were not purchased from ourselves. Kind Regards Marianne

Posted 9 years ago

“I have found the service to be very good.”

Helpful Report

Posted 9 years ago

Thank you for your review. We have tried to contact you regarding this matter as we are keen to resolve it. We do offer 100% no quibble guarantee on all of our products. I can confirm that having spoken to you, I am happy to replace the colour cartridge for you and send a pre-paid label to enable you to send the faulty cartridge back to us. Please accept my apologies for the inconvenience caused to you on this occasion. Kind Regards Marianne Customer Support

Posted 9 years ago

Thank you for your review. I can confirm that I have sent a replacement colour cartridge to you along with a pre-paid label to enable you to send the faulty cartridge back to us. Please accept my apologies for the inconvenience caused to you on this occasion. Should you require any further assistance, please do not hesitate to contact me. Kind Regards Marianne Customer Support

Posted 9 years ago

“Used cartridge people via Quidco cashback site. It's the 2nd time I have done this and the 2nd time they have refused to pay the cashback for no reason. I won't be using them a 3rd time.”

Helpful Report

Posted 9 years ago

Thank you for your review. I have looked at your order and can see that you have used a voucher code for 10% discount on our website. This is why the Quidco cashback has been declined, as you may not use the code in conjunction with any other offer. Please accept my apologies for any confusion caused on this occasion. Kind Regards Marianne Customer Support

Posted 9 years ago

“I have used Cartridge People for some time now, purchasing pattern inks (CL 520/521) for my Canon printer. In the past, have had no complaints but the cartridges supplied recently are of an obviously lower quality - the last one I tried did not work at all.”

Helpful Report

Posted 9 years ago

Dear Jan Thank you for your review. One of our customer service advisors will contact you shortly. Kind regards, Emilia Cartridge People

Posted 9 years ago

Dear Jan I am sorry that you have had problems with the cartridges supplied by ourselves. We did send an email to you directly asking for further information regarding the faults you are experiencing. Can you please advise the make and model of your printer, if the cartridges has a white sticker with the letters EP displayed? also what the problem is you are having with the cartridges, i.e are there any error messages coming up on the printer when the cartridges are inserted? Can you please explain in detail the issue you are having so we can try and help overcome the problem. I look forward to hearing from you soon. Kind Regards Marianne

Posted 9 years ago

Cartridge People is rated 4.8 based on 113,164 reviews