Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 115,029 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 115,029 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Write Your review

Tell us how Cartridge People made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought cartridge TN2120 keep getting message CARTRIDGE ERROR PUT THE BLACK TONER CARTRIDGE BACK IN . Contacted support various suggestions none worked . Very disappointed not sure were we go from here. Away from 3rd Jan for 2 weeks”

Helpful Report

Posted 2 years ago

Dear Ian, I am sorry you have experienced an issue with the toner that we supplied. We offer a 100% satisfaction guarantee on all of our Own Brand products. I can see you have been in contact with my colleague. When you are back please reply to my colleague on whether you would like to receive replacement to try, or if you would prefer a credit or a refund back to your payment method. Kind Regards Siobhan

Posted 2 years ago

“it's Ink. It's expensive ink. What else would you like me to say?”

Helpful Report

Posted 2 years ago

Dear Peter Thank you for your review. If you sign up to our newsletter at the bottom of our website homepage, you will be sent special prices and voucher codes relevant to your printer. I hope this helps. Kind Regards Siobhan

Posted 2 years ago

“The service was great, I was kept informed all the way. The printer read the black ink cartridge so that's good. The only problem was the black ink cartridge wouldn't print. Nothing came out of it, just thin layers of very fine print that couldn't be read. There was ink in the cartridge so I don't know why it wouldn't print. I put the cartridge in a few times but still no print. In the end, I used an old cheap black one and it worked. Maybe it just didn't fit correctly, who knows? Maybe the colour ones will work later, so I'll wait and see but to me, it was £19 wasted, so I'll not be using them again. It's a shame really as it would have been nice to have used this company full time because they are a lot cheaper and the service was prompt.”

Helpful Report

Posted 2 years ago

Good afternoon Ashley Thank you for your review. I am sorry you have had a problem with the cartridge we have supplied. We do offer a 100% satisfaction guarantee on all of our products. Anything we are unable to resolve, we will offer to replace, credit or refund you. One of our customer service team will contact you soon to assist you with this. Kind Regards Marianne

Posted 2 years ago

“ordered several inks for the Epson printer 1st one worked but the 3 purchased afterward do not work gave it another chance so ordered it again but still not working. very disappointed. There is a refund policy I believe but they want evidence of the print result which there is none because the ink doesn't work fro me to print anything.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for your review, I'm sorry to hear that you're having problems with your order, I will contact you directly to see what we can do to resolve the issue. Kind regards, George

Posted 2 years ago

“Sorry, I am still waiting for my order to be delivered.”

Helpful Report

Posted 2 years ago

Good afternoon Jean, Our records show that this order was delivered on September 6th, I will contact you directly to clarify. Kind regards, George

Posted 2 years ago

“Still haven't received the order”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your review and I am sorry that you have not yet received your order. I can see that you have now spoken to my colleague Hayden who has arranged for your order to be sent out again today for you. Kind Regards Louise

Posted 2 years ago

“You supplied a faulty 302 cartridge”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review and I am sorry that you have received a faulty cartridge from us. I can see that a member of our customer team has already emailed you regarding this. We look forward to receiving your reply Kind Regards Louise

Posted 2 years ago

“Ordered OEM black ink but was persuaded to switch to CP version and guaranteed it would work It didnt”

Helpful Report

Posted 2 years ago

Dear Tony, Thank you for your review and I am sorry that you are having problems with the cartridges supplied by us. You are covered by our guarantee, I will therefore arrange for you to be contacted directly regarding this. Kind Regards Louise

Posted 2 years ago

“Asked to review what was promised as same day dispatch on the telephone during an upwelling call. More than 2 weeks on I still don’t have my ink.”

Helpful Report

Posted 2 years ago

Dear James, Thank you for your review and I am sorry that you are still waiting for your order. Unfortunately due to the Royal Mail strikes deliveries have been taking a lot longer than expected. I have this morning tracked your and Royal Mail have advised that delivery will be taking place today for you. I hope this helps and once again please accept my apologies for any inconvenience caused. Kind Regards Louise

Posted 2 years ago

“I ordered a set of inks on December 14th and they have still not arrived and I can't get anyone to tell me why not! Where are my inks - I've had to buy replacement ones since then from another company - obviously.”

Helpful Report

Posted 2 years ago

Dear Paul, Thank you for your review and I am sorry that you haven't yet received your order. I can see that you have also emailed in regarding this, my colleague Sarah will be in touch soon. Kind Regards Louise

Posted 2 years ago

“Not happy at all. I still have not received my order, If I don't receive my order by Tuesday, I will ask my credit co to recover the money. You said wait till 30/12/2022, why do not you send it by couriers now? It is best to refund my money, Iam informing my creadit co.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review and I am sorry that you are still waiting for your order. As I am sure you are aware Royal Mail have been striking a number of times over the last few months and this has had an effect on how long it is taking customers to receive our parcels. Today is the first day since the 22/12 that they are working again so I would imagine that your order will be with you soon, if you find that you don't receive it by 30/12 please do let us know and we will happily arrange for you to either receive a refund or resend the order out again for you. Kind Regards Louise

Posted 2 years ago

“I will not be using Cartridge people or any other organisation that uses the Post Office to send goods.”

Helpful Report

Posted 2 years ago

Dear Donald, Thank you for your review. Our main delivery company is Royal Mail and we find that they do successfully deliver thousands of parcels a year that are sent by us, we do understand that recently due to the ongoing strikes that some customers are waiting longer to receive their orders and we do apologise about this. Can I ask if you are still waiting for your delivery to please call us on 02030010234 and we will happily assist you further. Kind Regards Louise

Posted 2 years ago

“I AM STILL WAITING FOR MY ORDER SO I CANNOT REVIEW SOMETHING THAT HASN'T BEEN DELIVERED YET!!”

Helpful Report

Posted 2 years ago

Thank you for your review and I am very sorry to hear that your review has not arrived. Unfortunately we do know that this busy time of year and the Royal Mail strikes have created delays. I can see that you have been refunded in full for this order and when it arrives your welcome to keep it free of charge as a gesture of goodwill. I apologise again for any inconvenience caused. Thank you, Si

Posted 2 years ago

“I think that because my printer is getting on a bit I sometimes have a problem getting the right cartridge. This was the case with a cartridge I had for a while as a spare which when I loaded it just wasn't recognised by my printer. I got in touch with Emma at Cartridge People and although this review mentions a bad experience this review is far from that. Emma really tried her best and succeeded in getting me the right cartridge and for that I thank her. Well Done :-)”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review. I am sorry that you have had a problem with one of the cartridges we have supplied. I have passed your thanks to Emma for helping to resolve the problems for you. Kind Regards Simon

Posted 2 years ago

“Cartridge did not work”

Helpful Report

Posted 2 years ago

Good morning Joyce Thank you for your review. I am sorry you have had a problem with one of the cartridges we have supplied. One of the customer service team will contact you soon to help resolve this. Kind Regards Marianne

Posted 2 years ago

“My HP printer rejected them.”

Helpful Report

Posted 2 years ago

I am sorry to hear you have had a problem with the goods. One of the team will be in contact with you shortly. Kind Regards, Sarah

Posted 2 years ago

“Ask me, I dare you.”

Helpful Report

Posted 2 years ago

Dear Carlton, Thank you for your review, I do apologise that you didn't receive your order the next day, I can see that you were refunded for the delivery charge and that it did arrive the following day. Kind Regards, Louise

Posted 2 years ago

“i was rung and hassled to change my order - why waste my time”

Helpful Report

Posted 2 years ago

Dear Mary, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I will ensure that you are not contacted again regarding this. Kind Regards Louise

Posted 2 years ago

“This was an unpleasant experience. I placed an order online and was phoned in a most aggressive manner telling me that your generic cartridge was better than the HP one. I said I would check the Which review, which I did. It was quite clear that your cartridges were cheaper than HP, which I knew but that the print quality was not as good! I had to endure another most pressing phone call before I managed to prevail on buying an HP cartridge. I will NOT be using Cartridge People again.”

Helpful Report

Posted 2 years ago

Dear Ursula Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. Please except my apologies again. Kindest regards, Siobhan

Posted 2 years ago

“We never saw it. It was stolen from our doorstep.”

Helpful Report

Posted 2 years ago

Dear Linda, Thank you for your review and I am sorry that your order was stolen from your property. I will arrange for you to be contacted directly regarding this. Kind Regards Louise

Posted 2 years ago

Cartridge People is rated 4.8 based on 115,029 reviews