Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 115,053 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 115,053 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We never saw it. It was stolen from our doorstep.”

Helpful Report

Posted 2 years ago

Dear Linda, Thank you for your review and I am sorry that your order was stolen from your property. I will arrange for you to be contacted directly regarding this. Kind Regards Louise

Posted 2 years ago

“I ordered two cartridges for my printer .They didn't work Noink came out .id did what the written paper said they didn't't work .I phoned up and was told what to do by your customer service .They didn't work . So I wasted all that money on cartridges that didn't 't work .Eve though I was aregular customer .I will not be ordere anything more from your company ASTHey Don't WOrk .”

Helpful Report

Posted 2 years ago

Dear Mr Farnsworth, Thank you for your review and I am sorry that you are having problems with cartridges ordered from us. I have looked at your order and can see that you have spoken to a couple of my colleagues, both of them asked you to try a few things to get the cartridge to work. If a customer calls us to advise of a problem with a cartridge supplied by us we try our best to get the cartridge working before replacing as this then gets you up and printing as soon as possible, if they advice doesn't work we will then happily arrange for a replacement to be sent out. Kind Regards Louise

Posted 2 years ago

“Annoying how they continue to harass you to complete reviews”

Helpful Report

Posted 2 years ago

Dear John, I have removed your email so that you no longer receive review requests from us. Kind Regards Louise

Posted 2 years ago

“This is the second time I am replying . I DID NOT RECEIVE my ORDER to DATE VERY DISAPPOINTED,PLEASE GET IT sORTED.”

Helpful Report

Posted 2 years ago

Dear Chris, Thank you for your review. I am sorry about the delay in receiving your order, Royal Mail have been striking therefore we are finding that it is taking a lot longer for our customers to receive their orders and unfortunately this is something out of our control. I have tracked your order and Royal Mail state that they delivered your parcel on the 10/12/2022. Kind Regards Louise

Posted 2 years ago

“I paid £69 for 2 10ml cartridges hp 303. I could have bought them from my local Tesco for £42. Need I say more? I feel I was ripped off.”

Helpful Report

Posted 2 years ago

Dear John Thank you for your review. I can see from your order you have ordered the 303XL cartridges and not the 303. I hope that might explain the price difference. We monitor our competitors' prices on a daily basis to ensure we offer our customers the best possible prices. We do this by analysing online retailers directly and where they appear via Google Shopping and price comparison websites. In the unlikely event that you do find a product at a lower price through a UK based online retailer, we will refund 100% of the difference up to 30 days after your purchase. In the unlikely event you need to take us up on our Price Promise, simply email customerservice@cartridgepeople.com with the following details: Name and Telephone Number Order Number Product code of the item you found cheaper The website address of the product page on the competitor's website where the item is cheaper. Kind Regards Siobhan

Posted 2 years ago

“I’m really disappointed”

Helpful Report

Posted 2 years ago

Dear Hiwa Thank you for taking the time to write this review. I am sorry to hear that you are disappointed. I can see you have been in touch with our Customer Service team and we are waiting for further information from you. If you could please reply to our email or call us on 02030010234 we can assist you further. Kind Regards Siobhan

Posted 2 years ago

“I ordered some genuine HP cartridges online from this company, as they were on special offer, and very shortly received an email asking me to ring them. I spoke to Ryan, who said their own brand cartridges are half the price of the genuine HP cartridges, have a two yr. guarantee on the cartridges and a lifetime printer guarantee, covering repairs and replacement in the event their cartridges have caused damage. I agreed to switch to their brand and Ryan changed the order and emailed guarantee. I then checked the price of their cartridges and realised that Ryan had charged me full price for their own brand and not deducted the 15% special offer, so I had been overcharged £16.70. I telephoned and spoke to Emily who said she would refund the difference in 3-5 days. I asked to speak to a Manager, but was put through to Ryan! I was then put through to Tony, who said it was a "training issue" i.e. that staff need to be made aware of the special offers!! He offered me a voucher for my next order, which was not acceptable to me, and after further discussion he suggested a refund of £30 by way of compensation. I agreed and the matter was left there. This experience has left me cynical about this company and left me with little confidence in their products and, indeed, their guarantee. I still only have the email showing the original order. I have no invoice showing the own brand cartridges, so technically have no proof of the order. I can see all kinds of catches in the guarantee, not least that you have to prove and they have to agree that it was their cartridges that caused any problems. I seriously regret changing to their own brand and am considering just cutting my losses and throwing them away, for my own peace of mind. I certainly will not be ordering from them again.”

Helpful Report

Posted 2 years ago

Good Morning Thank you for your feedback. I am sorry to hear the experience you have received has not been to our usual standard, for this I do sincerely apologise. I have passed on your feedback to the relevant department for further investigation. The invoice for the amend order will be attached to your dispatch email. If you require any further assistance with your order, please do contact our Customer Service team who will be happy to help at customerservice@cartridgepeople.com Kind Regards Siobhan

Posted 2 years ago

“Don't deal with these people.....received ink bottles damaged which I disposed of immediately so that my property would not get covered in printer ink.After leaving an initial review to reflect the state of the received goods I got a phone call from a customer service agent to say 'sorry' and offered no further solution (and it was clear that the agent was following the companies pre meditated script)!!”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review. I was sorry to read of the problems with two of the Epson Original ink bottles supplied. I can see that we have requested images of the leaking bottles, however as you have discarded these items before contacting us we are unable to assist further with this matter. Once again please accept my apologies. Kind regards Simon

Posted 2 years ago

“Re my order GB221109-LA5098965r GB221109-LA5098965 I ordered three HP304 cartridges from you . You rang me and persuaded me to buy instead twp of your own cartridges which you "guaranteed" me were compatible with my HP Envy 5020 printer. They're not - my printer won't accept them . I am sending yours back to the Crewe address. Please credit me with their cost . Then please send me my original order of HP304 black and colour cartridges and debit my credit card with the difference. Thank you Pierre Thomas”

Helpful Report

Posted 2 years ago

Dear Pierre Thank you for taking the time to write this review. I am sorry to hear you are experiencing difficulties with our cartridges. Our Customer Service Team are here to resolve any issues and get you back up and printing asap. I will have a member of our Customer Service contact you to resolve the issue. Kind Regards Siobhan

Posted 2 years ago

“your asking for a review which i can't give as i have not received my inks yet”

Helpful Report

Posted 2 years ago

Thank you for your review. Firstly, may I apologies for asking for a review when your order has not arrived. Our deliveries are usually very efficient, and we have an automated system to ask for reviews within a few days of dispatch. Due to feedback like yours we have extended the time to ask for reviews. Secondly, I am sorry to hear that your delivery has been delayed. The order was placed and dispatched on the same day as we promise. Due to Royal Mail strikes, delivery depots are falling behind on sorting the post and getting deliveries dispatched as usual. Royal Mail has an update stating that they do have well-developed contingency plans but cannot fully replace the daily efforts of the frontline workforce. They will be doing what they can to keep services running but regret that this planned strike action is likely to cause you some disruption. Please accept our sincere apologies for this, this is not our usual standard of service for our customers. We would ask that you allow a few extra days for delivery, as this is out of our control.

Posted 2 years ago

“Hello Im sorry to say that my delivery of ink never arrived on the day that DPD said it would arrive and it still hasn’t arrived a week later.My mother looked out on the day (25th November between 12.15-1.15 (approximately) and nobody turned up.She has been looking out ever since and STILL no sign.DPD are quite simply RUBBISH!!and I would like a refund on my order of ink Michael Earl”

Helpful Report

Posted 2 years ago

I am terribly sorry to hear that we failed to get your order to you. We rely heavily on our couriers and sometimes they get it wrong, which is poor service for you and frustrating for us as we want our customers to get the best service. I see Mikey has been in touch and is currently investigating this issue with our courier. I can confirm a refund has been actioned for you. I hope this experience hasn't deterred you from using us in the future, please be assured this is not our usual standard of service.

Posted 2 years ago

“No post! due to the postal strike.”

Helpful Report

Posted 2 years ago

I am sorry that your order has not arrived, and you are one of the many people whose post has been affected by the delays at the postal depots due to the many strikes over the last week. I can confirm that the order is on route and will hopefully get to you shortly - the order was dispatched on the same day it was placed with us. Royal Mail has an update stating that they do have well-developed contingency plans but cannot fully replace the daily efforts of the frontline workforce. They will be doing what they can to keep services running but regret that this planned strike action is likely to cause you some disruption. Please accept our sincere apologies for this, this is not our usual standard of service for our customers. We would ask that you allow a few extra days for delivery, as this is out of our control.

Posted 2 years ago

“I am still awaiting delivery by Royal Mail. I have never experienced this problem before with your deliveries and it may be that this problem is with Royal Mail deliveries at this time.”

Helpful Report

Posted 2 years ago

I sincerely apologise that you have not yet received your order. Please be assured that this is not our usual standard of service. Unfortunately, due to Royal Mail strikes across the country a lot of the depots are now significantly behind with the post. I see we dispatched your order on the day it was placed. So, it is on route for you. Royal Mail has an update stating that they do have well-developed contingency plans but cannot fully replace the daily efforts of the frontline workforce. They will be doing what they can to keep services running but regret that this planned strike action is likely to cause you some disruption. Please accept our sincere apologies for this, this is not our usual standard of service for our customers. We would ask that you allow a few extra days for delivery, as this is out of our control.

Posted 2 years ago

“Although I placed an order for a cartridge it has not yet arrived, but your request for a review has arrived.”

Helpful Report

Posted 2 years ago

Good morning Thank you for your review. I am sorry you have yet to receive your order. Your order was placed on 24/.11/2022 . Due to the Royal Mail strikes over the following days, the order was not collected until Monday 28/11/2022. Due to the backlog of post, we have found that there has been a delay in deliveries, I am afraid. We do offer an upgrade on deliveries for most products art an extra cost via DPD. I can see that the tracking for your order has been updated. Please see below. Your item has reached Home XXX MC and will now be sent to your local delivery office. Tracking number: TH281664895GB Service used: Royal Mail Tracked 24™ Tracking history Wednesday 30 November 2022 02:23 Item Received XXX MC Monday 28 November 2022 18:28 Item Received XXX Super Hub I am sorry the rev9iew request has been received early, this is automated and is usually received after an order has been delivered. Kind Regards Marianne

Posted 2 years ago

“I am trying to return a printer that I bought less than 2 weeks ago, that is faulty/unwanted. Cartridge People are making it so difficult for me. Do not trust this company for a hassle free return.”

Helpful Report

Posted 2 years ago

Thank you for your review and I do apologise you feel this way. If an item purchased from us is reported as faulty in some way then we do reserve the right to try and fix or resolve the problem before organising the return. Should you need anything further please feel free to contact us. Kind regards, Si

Posted 2 years ago

“Goods delivered to wrong address. Photo of goods in hallway was not of my hallway. Next day pre 10.30 am delivery fee paid but goods delivered later that day by a neighbour already opened. Not happy as 4 weeks ago DpD deliverd three 60th wedding anniversary helium ballons to go on our restaurant celebrationary dinner table in a destroyed opened box with one balloon burst.”

Helpful Report

Posted 2 years ago

Thank you for your review and I am sorry that your was delivered to a neighbour, All our paid for delivery options will always be delivered by DPD from ourselves. I will pass on your feedback. Kind Regards Louise

Posted 2 years ago

“Great service but beware: cheaper, non-original ink cartridges may not work on your printer. Bought replacements for my domestic printer, an HP Envy series 5000. They don't work - the printer refuses to recognise them so have bought HP originals which do. My advice - great company and service IF you buy the original cartridges.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review. I am sorry you have had problems with the cartridges we supplied. A customer service team member will contact you soon to help resolve this matter for you. Kind Regards Siobhan

Posted 2 years ago

“Send wrong address”

Helpful Report

Posted 2 years ago

Good morning Thank you for your review. I can see that you are in direct email contact with us regarding this matter, which is currently being dealt with by one of our supervisors. Kind Regards Marianne

Posted 2 years ago

“Hi I ordered **Duracell D-size batteries**, But you sent me **Duracell Plus ** will not recommend you to others Very disappointed !!!”

Helpful Report

Posted 2 years ago

Good morning Carol Thank you for your review. I am sorry you are not happy with your recent purchase. One of our customer service team will contact you soon to help resolve this. Kind Regards Marianne

Posted 2 years ago

“I received email that my order had been delivered,There was a photo of a parcel inside a front but not my front door, waited in till a neighbour called to say he had received and personally taken in and opened a parcel that he had not ordered and in fact was clearly addressed to me. I now have my toners, but will not order anything from any where again if going to be delivered by DpD, because 4 weeks ago DpD delivered to my door for my 60th wedding anniversary a squashed and torn open box of 3 hellium ballons one of which had been destroyed, ordered by my family to go on the restaurant celebratory dinner table.”

Helpful Report

Posted 2 years ago

Dear Richard, Thank you for your review and I am sorry that your was delivered to a neighbour, All our paid for delivery options will always be delivered by DPD from ourselves. I will pass on your feedback. Kind Regards Louise

Posted 2 years ago

Cartridge People is rated 4.8 based on 115,053 reviews