Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 134,479 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 134,479 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 13th August 2026

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an issue with non-brother ink nor being recognised by the printer. Sam dealt with the problem promptly with a step by step guide which resolved the problem.”

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Posted 1 month ago

Thank you for taking the time to share your feedback, Phil. We’re glad Sam could assist promptly with a step-by-step guide that resolved the issue. Kind regards, Team Cartridge People

Posted 1 month ago

“Straightforward to order and delivered as quoted”

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Posted 1 month ago

“Good value and very fast delivery Appreciate the recyclable packaging and the returns postage paid bag for empty cartriges”

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Posted 1 month ago

Thank you for taking the time to share your feedback, Lynda. We’re glad to hear you found good value and that delivery was fast, and we’re pleased you appreciate the recyclable packaging and the returns postage bag for empties. Kind regards, Team Cartridge People

Posted 1 month ago

“Excellent service would recommend the company staff very helpful. Thank you for your assistance today. Trevor”

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Posted 1 month ago

Thank you for sharing your experience, Trevor. We’re glad to hear our staff were helpful and could assist today. Kind regards, Team Cartridge People

Posted 1 month ago

“We've been using Cartridge People for quite a few years now & have been buying their own brand of printer cartridges for a few different printers. They hold more ink & are cheaper. One time I had a problem (think the printer hadn't been used for a while) & had a support person spend ages with me as we tried all sorts of things. Not sure it got fixed, but think the problem was ours (ie not using the printer) rather than the cartridge......hopefully we have learnt from that lesson! The current order which just arrived today was originally sent very punctually after ordering it, but Evri 'lost' it. Gemma from customer services sent me replacement cartridges straight away! Plus a little present :-). I recommend this company - great service, products and price.”

Helpful Report

Posted 1 month ago

Thank you for your detailed review and for taking the time to share your experience. We're delighted to hear that you've been using Cartridge People for a number of years and that you've found our own-brand cartridges to offer both great value and excellent performance. It's also great to hear that, on the occasion you experienced printing issues, our support team took the time to work through the problem with you. While not every issue can be resolved immediately, we're pleased that you felt supported throughout the process and that the cause appeared to be related to printer usage rather than the cartridge itself. I'm sorry that your most recent order was affected by a delivery issue after being dispatched promptly. However, I'm delighted to hear that Gemma was able to step in quickly, arrange replacement cartridges straight away, and help turn the situation around for you. It's wonderful to know that her service, along with the little extra surprise, was appreciated. Thank you for your kind recommendation and for recognising the efforts of our team. We're grateful for your continued loyalty and look forward to serving you again in the future. Kind regards, Team Cartridge People

Posted 1 month ago

“I received a prompt and helpful response to my query together with guidance to the next steps I need to take. Just as customer service should be.”

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Posted 1 month ago

Thank you for your review. We're glad to hear you found the response prompt and the guidance helpful — that’s exactly what we aim for with customer service. If you need anything else, feel free to reach out. Kind regards, Team Cartridge People

Posted 1 month ago

“Very efficient. Thanks.”

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Posted 1 month ago

“Great customer service by Sam over the last couple of days due to my order that hadn't arrived. Sam rectified the situation by re-sending my order with DPD. Just a shame they use EVRI to deliver as Evri had said my order was out for delivery when clearly it wasn't ! As for the Cartridge People, we have used this company for years ,good products and very competitive.”

Helpful Report

Posted 1 month ago

Thank you for your review. I'm sorry to hear that your original order did not arrive as expected and appreciate the frustration caused by the delivery issue. I'm delighted to hear that Sam was able to assist you and quickly resolve the situation by arranging for your order to be resent via DPD. We always aim to put things right as quickly as possible when issues arise, and it's great to know that Sam provided the service you needed. Thank you also for your continued loyalty to Cartridge People. It's fantastic to hear that you've been using us for years and continue to find our products competitively priced and of good quality. We appreciate you taking the time to share your experience and for recognising Sam's excellent service. We look forward to serving you again in the future. Kind regards, Team Cartridge People

Posted 1 month ago

“I use this company regularly. The prices are competitive and the customer service is excellent. Delivery is usually very quick. My latest delivery had a problem due to the courier going to a complete different address on the first attempt. I contacted Cartridge People to track this. It was very easy to get through to speak to someone who then escalated it and checked progress. Lindsey provided excellent support to make sure the package was delivered the following day. Overall it is a good, reliable and responsive company.”

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Posted 1 month ago

Thank you for taking the time to share your experience. We're delighted to hear that you continue to choose Cartridge People and that you've found our prices competitive, our service reliable, and our deliveries usually quick. I'm sorry that there was an issue with your most recent delivery, as it appears the courier attempted delivery at an incorrect address on the first occasion. I appreciate how frustrating this can be. I'm pleased to hear that when you contacted us, you were able to speak to a member of the team quickly and that the issue was escalated and actively monitored. It's especially great to hear that Lindsey provided excellent support and ensured that your parcel was successfully delivered the following day. Thank you for your kind words and for recognising Lindsey's efforts. I'll be sure to pass on your feedback. We're grateful for your continued custom and look forward to assisting you again in the future. Kind regards, Team Cartridge People

Posted 1 month ago

“Unfortunately my initial order wasn't delivered, even though the cartridge people had posted it out quickly. (Delivery company error) I filled out an online enquiry form and Vicky from the cartridge people, called me. Vicky had another order dispatched the following day with a different delivery company and my order was delivered the following day. Excellent service from Vicky who very quickly sorted my order out. Will definitely order from these again”

Helpful Report

Posted 1 month ago

Thank you for your review. Firstly, I'd like to apologise for letting you down with the delivery of your original order. While we're pleased that your order was dispatched promptly, unfortunately it appears that an issue occurred during transit, which prevented the parcel from reaching you as expected. I'm delighted to hear that Vicky was able to step in and resolve the situation for you. After receiving your enquiry, she arranged for a replacement order to be sent via an alternative courier, ensuring that your items were delivered the very next day. Thank you for taking the time to recognise Vicky's efforts. It's great to hear that she was able to provide the prompt and efficient service we strive for, turning a frustrating situation into a positive experience. We truly appreciate your patience and your continued confidence in Cartridge People. We look forward to serving you again in the future. Kind regards, Team Cartridge People

Posted 1 month ago

“Told them what I required,order them. 2 days later order was delivered. In use ink cartridges were excellent.”

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Posted 1 month ago

“First time using Cartridge people but their reviews were favourable. It was easy to order online with fast delivery and reasonable prices. The offer of multi packs was tempting too. I was pleased with the service I received. Would recommend to othered.”

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Posted 1 month ago

“Very quick delivery service”

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Posted 1 month ago

“Very quick and professiional service”

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Posted 1 month ago

“I had a problem with a delivery from a certain courier service. Package had "been mislaid" "missed connections" etc. Phil looked into this matter and resolved it immediately, now sending new package by DPD. Pretty sure this will arrive tomorrow as DPD pretty reliable.”

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Posted 1 month ago

Thank you for your review. I’m glad to hear Phil could look into the delivery issue and resolve it promptly, and that the replacement is being sent via DPD. It’s reassuring that you find DPD reliable and expect it to arrive soon. Kind regards, Team Cartridge People

Posted 1 month ago

“I had a problem with my Canon Pixma printer, not recognising a Cartridge people Black ink cartridge which I had ordered. I used the phoneline and the agent, Sam was very patient and talked me through several steps to check and try to sort out the problem before agreeing that it was possibly a defective cartridge. He then agreed to organise my account to be credited with the value of the Black cartridge, in order for me to re-order a genuine Canon cartridge. When placing the replacement order I couldn't find the refund on my account. I used the chat function and Melanie actioned the refund immediately, so that I could continue and place the order for the replacement in good time. Both agents gave a very good, efficient service using 2 different communication platforms.”

Helpful Report

Posted 1 month ago

Thank you for your detailed feedback. I'm sorry to hear that you experienced an issue with your printer not recognising the black cartridge you had ordered. I'm delighted to hear, however, that both Sam and Melanie were able to provide the support you needed. It's great to know that Sam took the time to thoroughly troubleshoot the issue with you and, after identifying that the cartridge was likely defective, arranged for a credit to be issued so that you could purchase a genuine Canon cartridge instead. I'm also pleased that when you encountered difficulty locating the credit on your account, Melanie was able to promptly action the refund and ensure you could place your replacement order without delay. Thank you for highlighting the excellent service you received across both our telephone and chat support channels. I'll be sure to pass on your kind comments to both Sam and Melanie, who I'm sure will be delighted to receive the recognition. We appreciate your patience throughout the process and thank you for choosing Cartridge People. Kind regards, Team Cartridge People

Posted 1 month ago

“After the courier lost my delivery Aden, Cartridge People replaced the lost delivery for me for which I am greatly appreciated. I continue to use cartridge people for my inks.”

Helpful Report

Posted 1 month ago

Thank you for your review. I'm sorry that we let you down with the delivery on this occasion. Unfortunately, the original parcel appears to have been lost in transit by the courier. However, I'm pleased that Aden was able to step in quickly and arrange a replacement order for you. While we regret the inconvenience caused, it's great to hear that the issue was resolved to your satisfaction and that you continue to choose Cartridge People for your ink supplies. Thank you for your patience, your loyalty, and for taking the time to recognise Aden's efforts. We truly appreciate your custom and look forward to serving you again in the future.

Posted 1 month ago

“Melanie was very good at dealing with my queries”

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Posted 1 month ago

Thank you for your review. I'm glad Melanie was able to help with your queries. We appreciate you taking the time to share and are pleased you had a positive experience. Kind regards, Team Cartridge People

Posted 1 month ago

“Order took some two weeks to arrive as the designated courier EVRI either lost or couldn’t be bothered to deliver. In the end the problem was sorted by Caroline and Bob who resent a new order out but another courier (DPD). Problems but sorted quickly by Cartridge People!”

Helpful Report

Posted 1 month ago

Thank you for your review. I'm sorry we didn't get it right on this occasion and appreciate the frustration caused by the delay. Unfortunately, it appears that the original parcel encountered an issue in transit with the designated courier, which resulted in a significantly longer delivery time than expected. I'm pleased that Caroline and Bob were able to resolve the situation quickly by arranging a replacement order and sending it via an alternative courier. While we regret the inconvenience caused, it's great to hear that the issue was sorted promptly and that you received your order in the end. Thank you for your patience and for recognising the efforts of our team. We value your feedback and look forward to serving you again in the future.

Posted 1 month ago

“Despite initially having a problem with the cartridges, Hannah came to the rescue and sorted everything out quickly. First time using Cartridge People but will definitely be using again. Highly recommend 👌”

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Posted 1 month ago

Thank you for your review. I’m glad to hear Hannah fixed the issue quickly and that you’re happy with Cartridge People on your first order. We appreciate the recommendation. Kind regards, Team Cartridge People

Posted 1 month ago

Cartridge People is rated 4.8 based on 134,479 reviews