Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

“the cartridge's I got did not work in my HP printer”

Helpful Report

Posted 8 years ago

Dear Mr Sontowski, Thank you for your feedback. I am sorry to hear you are experiencing problems with cartridges supplied by us. We do have a 100% guarantee on all our products. If they do not work correctly for you, we will happily offer you a replacement to try or refund you. I will ensure a member of our Customer Service Team contacts you shortly to resolve this. Please accept my apologies for any inconvenience caused. Kind regards, Melanie Cartridge People

Posted 8 years ago

“received my Premium Cartridge Black in good time, however it barely lasted 2 days?!!!!, was there any ink put in there in the first place?”

Helpful Report

Posted 8 years ago

Dear Mr Parker, Thank you for your feedback. Sorry to hear you are experiencing a problem with a HP 21 ( C9351ae ) Compatible Black Ink Cartridge supplied by us. We do have a 100% no quibble guarantee and will happily replace or refund on any item that does not work correctly. I will ensure a member of our Customer Service Team contacts you shortly to resolve this. Please accept my apologies for any inconvenience caused. Kind regards, Melanie Cartridge People

Posted 8 years ago

“Product not great, took three or four days after installation for the correct colours to come through on the paper”

Helpful Report

Posted 8 years ago

I am sorry that you have experienced a problem with cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. Are you still experiencing problems ? We do not want you not been completely satisfied with the cartridges purchased from us. If you require further support please contact us : If you want to get in touch please contact Customer Services via the contact form, link below or call us on: 0203 001 0234 (calls are charged at normal UK national rates) Customer Service representatives are available Monday to Friday 8am-6pm (excluding Bank Holidays), Saturday 9am-5pm and Sunday 10am-5pm. http://www.cartridgepeople.com/info/contact-us

Posted 8 years ago

“The low rating is simply because you are no longer price competitive with Just Inkandpaper.com I have use Cartridge People.com in the past with np problems; but you have to lower your prices if you want my business. regards, Frank Woodger.”

Helpful Report

Posted 8 years ago

We monitor our prices on a daily basis to ensure we offer our customers the best possible prices. In the unlikely event that you do find a product at a lower price through a UK based online retailer, we will refund 100% of the difference up to 30 days after your purchase. In the unlikely event you need to take us up on our Price Promise, simply email customerservice@cartridgepeople.com with the following details: Name and Telephone Number Order Number Product code of the item you found cheaper The website address of the product page on the competitor's website where the item is cheaper. Terms and Conditions apply http://www.cartridgepeople.com/info/price-promise

Posted 8 years ago

“I am only writing a poor review based on the last few replacement cartridges I have ordered . They are a lot smaller cartridges than they used to be and no longer work every time . I'm feeling very disappointed as up until 6 months ago I couldn't fault them”

Helpful Report

Posted 8 years ago

I am sorry that you have experienced a problem with the Epson T0487 Compatible Black & Colour Ink Cartridges ordered from ourselves. We offer full customer support and would like to assist you. Remember we guarantee all of our products with our 100% no quibble guarantee. Therefore if you are not completely satisfied we are happy to replace or refund you.

Posted 8 years ago

“compatible product did not function, although refund was prompt.”

Helpful Report

Posted 8 years ago

Dear Richard Thank you for your review. Unfortunately, some printers are built with a software by the manufacturer, which can prevent or hinder the use of a compatible cartridge. Thank you for trying the advice we gave, I am sorry this did not work, but pleased your refund was actioned quickly. Please accept my apologies for the inconvenience caused to you on this occasion. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 8 years ago

“Unfortunately, the time between order and delivery was far too long. I expected delivery in a maximum of 3-4 days but instead it was over a week and meanwhile I was unable to do any printing; very irritating.”

Helpful Report

Posted 8 years ago

Dear Mrs Lewis Thank you for your review. I am sorry if your order took longer to get to you than anticipated. Our delivery time is 2-7 days, though we find most customers do receive their order within 3-4. Please accept my apologies on behalf of Royal Mail for the delay in receiving your order. Kind Regards Marianne Cartridge People

Posted 8 years ago

“Colour cartridge was empty”

Helpful Report

Posted 8 years ago

Dear Gary I am sorry to hear you are experiencing problems with the Canon remanufactured cartridge purchased from us. Canon printers have no way of looking inside the cartridge or detecting fresh ink. Instead the cartridge just monitors how many pages have been printed and the average page coverage since it was first installed into a printer. From this information your printer estimates the ink level of the cartridge and when it believes the ink cartridge is running low/empty will present you with the “Check Ink” , "Low ink" or a support code 1686 or 1688 message. As a result of this way of estimating ink levels, even an original Canon ink cartridge will almost certainly have some ink left when your printer warns you it is empty. Canon printers allows you to continue printing with a single button press and will usually give this prompt in a fairly sizable message once it detects that the cartridge may be empty. Simply hold down your printers STOP/RESET/RESUME button for five seconds and then release. Whilst the name with which the button is referred to may change, the symbol it is represented with will always remain the same. ( A circle with an upside down triangle inside). The cartridge should last as long if not longer than the original and we do guarantee this. Please let me know how you get on with the advice above. Remember we guarantee all of our products with our 100% no quibble guarantee. Therefore if you are not completely satisfied we are happy to replace or refund you. If you require any additional support please do not hesitate in contacting me. Kindest regards Marianne Customer Support

Posted 8 years ago

“The colour cartridges were useless as they would not fit into my printer! They arrived with a set of complex instructions what to do if they didn't fit so problems obviously known! Completely unusable. The black and white were fine. Very disappointing. Lynne Messenger”

Helpful Report

Posted 8 years ago

Dear Mrs Messenger, Thank you for your feedback. Sorry to hear you are experiencing problems with the M4646 Compatible Colour Dell Cartridges supplied by us. We do have a 100% no quibble guarantee on all our items and will happily replace or refund on any items that do not work correctly for you. I will ensure a member of our Customer Service Team contacts you shortly to resolve this. Kind regards, Melanie Cartridge People

Posted 8 years ago

“Ordered Epsom cartridges - printer keeps saying they are not genuine cartridges all the time - disappointed as I thought they would be.”

Helpful Report

Posted 8 years ago

Dear Mr Rudge, Thank you for your feedback. I am sorry to hear you are experiencing problems with items purchased from us. I can confirm that your order was for a Epson 29XL (T2996) Compatible High Capacity Black & Colour Ink Cartridge 5 Pack. These are compatible cartridges not Epson original cartridges. Your printer may detect that the cartridges are not the genuine item but should still allow you to bypass this message and continue to print. Please accept my apologies for any inconvenience this may have caused. I will ensure a member of our Customer Service team contacts you shortly to assist you further. Kind regards, Melanie Cartridge People

Posted 8 years ago

“Bought set of full colour cartridges for canon printer on offer for 2 sets arrived and they were rubbish complained and monies paid refunded cartridges confined to refuse bin dranded cartridges purchased ,peace now reigns with printer”

Helpful Report

Posted 8 years ago

Dear Mr Holt, Thank you for your feedback. Sorry to hear you have experienced a problem with the Canon PGI-550BKXL / CLI-551XL BK/C/M/Y Compatible High Capacity Ink Cartridges supplied by us. I can see from you order details that a full refund has been processed back to the account you paid with. Please accept my apologies for any inconvenience caused. If you require any assistance in the future, do not hesitate to contact me. Kind regards, Melanie Cartridge People

Posted 8 years ago

“None of the cartridges purchased worked and were a week in arriving in two lots, 3 days apart. the company was very apologetic and gave me a 20% discount on the next order. second order arrived a bit more quickly. J”

Helpful Report

Posted 8 years ago

Dear Mr Mair Thank you for your review. I am sorry that you had problems with the cartridges supplied by ourselves. Some printers are sensitive to the use of compatible cartridges due to the software they have built within. I am please that the matter was resolved quickly and you enjoyed the 20% discount given off your next order. Should you require any further assistance, please do not hesitate to contact me. Kind Regards Marianne Cartridge People

Posted 8 years ago

“THE COLOUR CARTRIDGES I BOUGHT GIVE A VERY POOR REPRESENTATION OF REALITY---THE COLOURS ARE PALE AND NOT AT ALL BRIGHT AND CHEERFUL THE WAY I THINK THEY SHOULD BE”

Helpful Report

Posted 8 years ago

Dear Mr Broadfoot Thank you for your review. Customer feedback is very important to us and appreciate all the reviews we receive. I have emailed you directly to offer some advise that will hopefully resolve the issue for you. Kind regards Judith

Posted 8 years ago

“I put the cartridges in but couldn't print because the printer couldn't recognise them and it also said I needed a black cartridge .So it was a waste of time using you Regards A Russell”

Helpful Report

Posted 8 years ago

Dear Mr Russell, Order Number GB160916-LA1702320 Thank you for your review. Can you please advise if the advice we sent for you to try worked? If not, we do offer a full 100% no quibble guarantee on all our products. Therefore, would you prefer to receive replacement product or to be refunded? I look forward to hearing from you soon. Kindest Regards Marianne Customer Support

Posted 8 years ago

“Cheep foto paper. Poor quality, printed colours nothing to compare with original Epson photo paper. A4 paper Arrived with demand corner.”

Helpful Report

Posted 8 years ago

Dear Robert, Order Number GB160916-LA1702322 Thank you for your review. We do offer a full 100% no quibble guarantee on all our products. Therefore, would you prefer to receive replacement product or to be refunded? I look forward to hearing from you soon. Kindest Regards Marianne Customer Support

Posted 8 years ago

“Quality of cartridges not very good colours are too weak bought for my daughters university work have had to buy the correct ones.”

Helpful Report

Posted 8 years ago

Dear Mr Eliman, Order Number GB160707-LA1632407 Thank you for your review. I am sorry that you have experienced a problem with cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 0203 001 0234 and quote the order number shown above. Alternatively please provide a preferred contact telephone number so one of our team can call you back. I have also emailed you directly. Kindest Regards Marianne

Posted 8 years ago

“Bought two cartridges installed one in the printer. Initially printer didn't recognise it- turned out to be dirty copper contacts. However second problem cartridge test showed all colours to be either running out of ink or inkjets were blocked. Tried to sort out iaw instructions as provided no joy. Removed first cartridge and installed second cartridge printer recognised cartridge but similar problem as before with colours again tried to sort out iaw instructions again no joy. Decided to buy genuine HP cartridge prints correctly now binned both refurbished cartridges.”

Helpful Report

Posted 8 years ago

Dear Mr Page, Order Number GB160903-LA1687688 Thank you for your review, and for trying the advice provided; I am terribly sorry to hear it did not resolve the issue. We do offer a full 100% no quibble guarantee on all our products. Therefore, would you prefer to receive replacement product or to be refunded? I look forward to hearing from you soon. Kindest Regards Marianne Customer Support

Posted 8 years ago

“The delivery took bewteen 3 and 5 days. I say between 3 and 5 because the cartridges arrived in three separate deliveries. Not very economical or environmentaly friendly. The service compares unfavourably with other companies I have used to buy cartridges from. Will go elsewhere next time.”

Helpful Report

Posted 8 years ago

Dear Rona, Thank you for your feedback. The reason for the multiple deliveries is that we hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. We ensure the optimum method is chosen to enable speedy despatch and transit by selecting the appropriate carrier and we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find this also helps you, our customer, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery. The packaging is reusable and especially useful for posting small items through the postal system. Our delivery times as advised on the website are 2 to 7 working days, so it would appear that your order was received within the time period specified. Please accept my apologies for any inconvenience caused. If you require any further assistance with the items purchased, do not hesitate to contact me. Kind regards, Melanie Cartridge People

Posted 8 years ago

“Just ordered two cartridges one black and one colour. I now unable to print as error has appeared on the black cartridge. Replaced the old cartridge and the error disappear but no ink. This has coursed me to rethink whom I place my next order as without a print is very inconvenient.”

Helpful Report

Posted 8 years ago

Dear Linda, Thank you for your feedback. Sorry to hear you are experiencing problems with a 18C1428E (28) Compatible Black Cartridge supplied by us. I can see from your order details that you have been in email correspondence with our Customer Service team and they have arranged for a replacement cartridge to be dispatched out for you. Please accept my apologies for any inconvenience caused. If you require any further assistance, do not hesitate to contact me. Kind regards, Melanie Cartridge People

Posted 8 years ago

Dear Linda, Thank you for your feedback. Sorry to hear you are experiencing problems with a 18C1428E (28) Compatible Black Cartridge supplied by us. I can see from your order details that you have been in email correspondence with our Customer Service team and they have arranged for a replacement cartridge to be dispatched out for you. Please accept my apologies for any inconvenience caused. If you require any further assistance, do not hesitate to contact me. Kind regards, Melanie Cartridge People

Posted 8 years ago

“Genuine Epson cartridge was a good price and delivered quickly.... however, the cartridge world "compatible" cartridge set off all the alarms on my printer and leaked into the printer. Needless to say I will be sticking to genuine ones in future, I am awaiting the engineer.”

Helpful Report

Posted 8 years ago

Dear Mr Trinder Thank you for your review. I am sorry that you have experienced a problem with your printer and compatible cartridges. I can confirm that I have sent you an email directly after discussing the situation over the telephone, and will strive to resolve this problem as quickly as possible. We do offer 100% guarantee on all of our products and want our customers to be fully satisfied with every aspect of our service. Thank you for your patience in this matter. Please accept my apologies for the inconvenience caused to you on this occasion. Kind Regards Marianne

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Cartridge People Reviews