Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

“The delivery took bewteen 3 and 5 days. I say between 3 and 5 because the cartridges arrived in three separate deliveries. Not very economical or environmentaly friendly. The service compares unfavourably with other companies I have used to buy cartridges from. Will go elsewhere next time.”

Helpful Report

Posted 8 years ago

Dear Rona, Thank you for your feedback. The reason for the multiple deliveries is that we hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. We ensure the optimum method is chosen to enable speedy despatch and transit by selecting the appropriate carrier and we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find this also helps you, our customer, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery. The packaging is reusable and especially useful for posting small items through the postal system. Our delivery times as advised on the website are 2 to 7 working days, so it would appear that your order was received within the time period specified. Please accept my apologies for any inconvenience caused. If you require any further assistance with the items purchased, do not hesitate to contact me. Kind regards, Melanie Cartridge People

Posted 8 years ago

“Just ordered two cartridges one black and one colour. I now unable to print as error has appeared on the black cartridge. Replaced the old cartridge and the error disappear but no ink. This has coursed me to rethink whom I place my next order as without a print is very inconvenient.”

Helpful Report

Posted 8 years ago

Dear Linda, Thank you for your feedback. Sorry to hear you are experiencing problems with a 18C1428E (28) Compatible Black Cartridge supplied by us. I can see from your order details that you have been in email correspondence with our Customer Service team and they have arranged for a replacement cartridge to be dispatched out for you. Please accept my apologies for any inconvenience caused. If you require any further assistance, do not hesitate to contact me. Kind regards, Melanie Cartridge People

Posted 8 years ago

Dear Linda, Thank you for your feedback. Sorry to hear you are experiencing problems with a 18C1428E (28) Compatible Black Cartridge supplied by us. I can see from your order details that you have been in email correspondence with our Customer Service team and they have arranged for a replacement cartridge to be dispatched out for you. Please accept my apologies for any inconvenience caused. If you require any further assistance, do not hesitate to contact me. Kind regards, Melanie Cartridge People

Posted 8 years ago

“Genuine Epson cartridge was a good price and delivered quickly.... however, the cartridge world "compatible" cartridge set off all the alarms on my printer and leaked into the printer. Needless to say I will be sticking to genuine ones in future, I am awaiting the engineer.”

Helpful Report

Posted 8 years ago

Dear Mr Trinder Thank you for your review. I am sorry that you have experienced a problem with your printer and compatible cartridges. I can confirm that I have sent you an email directly after discussing the situation over the telephone, and will strive to resolve this problem as quickly as possible. We do offer 100% guarantee on all of our products and want our customers to be fully satisfied with every aspect of our service. Thank you for your patience in this matter. Please accept my apologies for the inconvenience caused to you on this occasion. Kind Regards Marianne

Posted 8 years ago

“when i unwrapped the cartridges and took off the plastic cover some of them leaked over my hands ie black ,magenta and the yellow. After cleaning the cartridges and inserting into the printer I tried copying a coloured leaflet, unfortunately the result was where the colour should be green it turned out yellow. I checked if the cartridges was placed in the right order which they were I then tried doing a copy in black and white which turned out as it should, I'm sure you can imagine how disappointed i felt and of course the proplem I had trying to get the ink off my hands, to say I.m very unhappy is putting it mildly.”

Helpful Report

Posted 8 years ago

Dear Mr Herbert, Order Number GB160909-LA1694801 Thank you for your review. I am sorry that your cartridges were received in a leaking condition. Please remove the cartridges from the printer. We do offer a full 100% no quibble guarantee on all our products. Therefore, would you prefer to receive replacement product or to be refunded? I look forward to hearing from you soon. Kindest Regards Marianne Customer Support

Posted 8 years ago

“When cartridges arrived which your site recommended for my printer I loaded new cartridge into printer closed the printer and waited for machine to reset itself ready for printing . What followed were some horrible scrunching noises and clunks and message that these cartridges would damage the machine . Immediately removed cartridges hoping no permanent damage done . Have now purchased recommended cartridges and fortunately all still working properly.”

Helpful Report

Posted 8 years ago

Dear Sophie, Thank you for your feedback. Sorry to hear you have experienced problems with the HP 950XL / 951XL Compatible Black and Colour Ink Cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. I will ensure a member of our Customer Service Team contacts you shortly to resolve this. Please accept my apologies for any inconvenience caused. Kind regards, Melanie Cartridge People

Posted 8 years ago

“Ordered 2 ink cartridges at the same time for the same printer. One arrived in 5 days and the other took 10. Forced me into a situation of having to go and buy a new printer, not best pleased”

Helpful Report

Posted 8 years ago

Dear Mr Willmott, Thank you for your feedback. I am sorry to hear your complete order was delayed in reaching you. Royal Mail are normally very efficient and deliver within the 2 to 7 working days we advise on our website. The reason for the multiple deliveries is, we hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. We ensure the optimum method is chosen to enable speedy despatch and transit by selecting the appropriate carrier and we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find this also helps you, our customer, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery. Please accept my apologies for any inconvenience caused. If you require any further assistance with the items purchased, do not hesitate to contact me. Kind regards, Melanie Cartridge People

Posted 8 years ago

“Delivery was slow . I ordered a pack of 4 inks but they arrived as seperate parcels. One didn't arrive at all and they did send another out but not quickly. They said they send them out like that so that they fit through the letter box , they are thinking about us having to go to the post office to pick them up....what nonsense. Won't be using again !”

Helpful Report

Posted 8 years ago

Dear Mrs Bicknell Thank you for your review. I am sorry that you have not been happy with our delivery times. We do advised 2-7 days for delivery with Royal Mail, though most of our customers receive their orders within 3-4 days. Larger orders are often split in smaller packages for ease of delivery, so that the parcels will fit through the letterbox and save a trip to the local sorting office should you not be in to receive your order. Please accept my apologies for the inconvenience caused to you on this occasion. Should you require any further assistance, please do not hesitate to contact me. Kind Regards Marianne Cartridge People

Posted 8 years ago

“Took ages for the cartridges to arrive which was disappointing. They do work ok although my printer does had objected to having non original cartridges installed, this I find quite funny!!”

Helpful Report

Posted 8 years ago

Dear Mrs Harrison, Thank you for your feedback. I am sorry to hear you experienced a delay with receiving your order through Royal Mail. They are normal very efficient and deliver within the 2 to 7 working days we advise on our website. The compatible cartridges can on occasion be detected by some printers, though you should be able to ignore or by pass this message. We do offer a 100% guarantee on all our items, if you do experience any problems with the cartridges, do not hesitate to contact our customer service team, whom will be happy to help. Please accept my apologies for any inconvenience caused. Kind regards, Melanie Cartridge People

Posted 8 years ago

“I bought a 12 pack of compatible inks, which saved me quite a bit of money, or so I thought. The first two I had to replace this week left my pictures printing blue instead of green. I had to replace again with some old stock I still had. Just hoping it's a blip and the other 10 inks are okay or else I'll be in touch for a refund”

Helpful Report

Posted 8 years ago

Dear Doreen Thank you for your review. I am sorry that you have had a problem with the inks that we have supplied. We do offer 100% guarantee on all of our products, so can you please advise which cartridges have caused a problem and I will gladly replace them for you. I look forward to hearing from you soon. Kind Regards Marianne Cartridge People

Posted 8 years ago

“I find that the cartridges I use for the Kodak Hero printer are extremely below the amount of printing that I expected. Although I have tried to keep an account of printing that I do, I haven't been able to get a correct figure of pages I do. From the efforts I have made, I think that the amount of pages is likely to be below 70 sheets for black and not much more for the colour sheets. I am now trying to print one sheet weekly to prevent drying out the cartridges but this doesn't seem to make any difference.”

Helpful Report

Posted 8 years ago

“I find that the cartridges I use for the Kodak Hero printer are extremely below the amount of printing that I expected. Although I have tried to keep an account of printing that I do, I haven't been able to get a correct figure of pages I do. From the efforts I have made, I think that the amount of pages is likely to be below 70 sheets for black and not much more for the colour sheets. I am now trying to print one sheet weekly to prevent drying out the cartridges but this doesn't seem to make any difference.”

Helpful Report

Posted 8 years ago

Dear Mr Osborne Order Number GB160830-LA1683903 Thank you for your review. I’m sorry that you are having a problem with the Kodak No.10 / 3947074 Compatible Black & Colour Ink Cartridges supplied by us. There could possibly be a problem with the communication between the cartridge chip and your printer. This can occur during the manufacturing stage in the factory and is usually affected by dirt, such as dust or even a fingerprint, on the copper contact plate on the cartridge. Please follow these cleaning instructions to resolve the problem: Place some old newspaper down to capture any spillage of ink. Remove the cartridge from your printer – switch your printer off. Using a piece of damp kitchen roll, gently wipe the copper plate on the cartridge to give them a thorough clean. Allow the chip to dry. Once the chip are completely dry, re-install the cartridge into your printer and switch the printer back on. I would recommend that you run the print head cleaning program on your printer to clean the heads and push the ink through. For best results you should run the program three to four times. If you find that after following this procedure you are still having a problem please let me know by replying to this email and I would be happy to replace any non-working cartridge for you. Please retain any faulty cartridge as we would need to advise the correct returns procedure if necessary. If you require any further information regarding this please call our customer service team who will be happy to discuss this with you further. Kindest Regards Marianne Customer Support

Posted 8 years ago

This is a duplicated review

Posted 8 years ago

“I find that the cartridges I use for the Kodak Hero printer are extremely below the amount of printing that I expected. Although I have tried to keep an account of printing that I do, I haven't been able to get a correct figure of pages I do. From the efforts I have made, I think that the amount of pages is likely to be below 70 sheets for black and not much more for the colour sheets. I am now trying to print one sheet weekly to prevent drying out the cartridges but this doesn't seem to make any difference.”

Helpful Report

Posted 8 years ago

Dear Mr Osborne, Order Number GB160830-LA1683903 Thank you for your review. I’m sorry that you are having a problem with the Kodak No.10 / 3947074 Compatible Black & Colour Ink Cartridges supplied by us. There could possibly be a problem with the communication between the cartridge chip and your printer. This can occur during the manufacturing stage in the factory and is usually affected by dirt, such as dust or even a fingerprint, on the copper contact plate on the cartridge. Please follow these cleaning instructions to resolve the problem: Place some old newspaper down to capture any spillage of ink. Remove the cartridge from your printer – switch your printer off. Using a piece of damp kitchen roll, gently wipe the copper plate on the cartridge to give them a thorough clean. Allow the chip to dry. Once the chip are completely dry, re-install the cartridge into your printer and switch the printer back on. I would recommend that you run the print head cleaning program on your printer to clean the heads and push the ink through. For best results you should run the program three to four times. If you find that after following this procedure you are still having a problem please let me know by replying to this email and I would be happy to replace any non-working cartridge for you. Please retain any faulty cartridge as we would need to advise the correct returns procedure if necessary. If you require any further information regarding this please call our customer service team who will be happy to discuss this with you further. Kindest Regards Marianne Customer Support

Posted 8 years ago

“Unfortunately I used the first 350xl cartridge and after 4 pages my printer said this is a reused cartridge and is asking me to change cartridge. It won't accept any key presses.”

Helpful Report

Posted 8 years ago

Dear Mr Gould, Order Number GB160829-LA1682045 Thank you for your review. I am sorry that you have experienced a problem with a HP CB336EE (350XL) Premium Black Ink Cartridge by AGFA ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. A member of our Customer Service Team will contact you shortly via email, to assist you further in this matter. Please accept my apologies for any inconvenience caused. Kind regards, Melanie Cartridge People

Posted 8 years ago

“Service prompt, price seems competitive but so far, quality of print from cartridge is poor, depth of colour intensity not as good as previous supplier's.”

Helpful Report

Posted 8 years ago

Dear Robert, Order Number GB160718-LA1641719 Thank you for your review. I am sorry that you have experienced a problem with cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 0203 001 0234 and quote the order number shown above. Kindest Regards, Emilia Cartridge People

Posted 8 years ago

“The cartridges I bought would not work, sent the company a photo graph of the original and their copy and they did not even look as though they matched. Their reply was to try and clean the heads which I did three times but no luck. Quick at taking my money though”

Helpful Report

Posted 8 years ago

I am sorry to hear you have experienced problems with the inks purchased from us. We do offer a full 100% no quibble guarantee on all our products. We have emailed you to see if you would like replacements to try or a full refund.

Posted 8 years ago

Dear Mr Boyles Thank you for your review. I am sorry that you had a problem with the cartridges we supplied. Thank you for trying the advice given. I can see that my colleague has offered to either replace or refund the cartridges for you under our 100% no quibble guarantee. Can you please let me know what yo would like to do. I look forward to hearing from you soon. Kind Regards Marianne Cartridge People

Posted 8 years ago

“I received in May 2016 several cartridges for my Epson XL-635 printer (33XL - T3351/T3361 ...). The printer immediately recognised the alien cartridges, but allowed me to continue. Yesterday, 30 July 2016, I had to change both the Yellow and Magenta cartridges, but this time the printer would not accept these at all. I had to buy locally the appropriate cartridges to get the printer back to work. In addition, the Cyan cartridge (from Cartridge People) was also rejected at this point, although it had worked beforehand!? Overall, after this experience, I will not order such cartridges from Cartridge People again - Sorry!”

Helpful Report

Posted 8 years ago

Dear Mr Scheel Order Number GB160501-LA1564063 Thank you for your review. I am sorry that you have had a problem with the cartridges supplied by ourselves. We do offer a full 100% no quibble guarantee on all our products. Therefore, would you prefer to receive replacement product or to be refunded? I look forward to hearing from you soon. Kindest Regards Marianne

Posted 8 years ago

“My last black ink cartridge did not work. I contacted Kodak who said that because the cartridge was not their own it had damaged the ink head, and I have to buy a new one.”

Helpful Report

Posted 8 years ago

Dear Mr Stewart-Ross, Thank you for your review. I am sorry that the cartridge is not working for you, which colour is it that you have tried? Is this the first time using Compatibles? Please do not worry, Kodak will not like you using Compatible cartridges as they want you to purchase there cartridges. Can you please confirm your printer model number and advise what is happening when the cartridge is in the printer? Is there an error message? This will allow me to advise you correctly. Kindest Regards, Marianne

Posted 8 years ago

“My first experience of buying Canon 'compatible' cartridges. Installed 3 weeks ago and been on holiday for two weeks, but now black ink warning light is flashing and can't print anything. I'll stick to originals in future - saving a few quid doesn't make sense if they don't work! Not impressed.”

Helpful Report

Posted 8 years ago

Dear Mr Law Thank you for your review. I am sorry to hear you are experiencing problems with the canon remanufactured cartridges purchased from us. Canon printers have no way of looking inside the cartridge or detecting fresh ink. Instead the cartridge just monitors how many pages have been printed and the average page coverage since it was first installed into a printer. From this information your printer estimates the ink level of the cartridge and when it believes the ink cartridge is running low/empty will present you with the “Check Ink” , "Low ink" or a support code 1686 or 1688 message. As a result of this way of estimating ink levels, even an original Canon ink cartridge will almost certainly have some ink left when your printer warns you it is empty. Canon printers allows you to continue printing with a single button press and will usually give this prompt in a fairly sizable message once it detects that the cartridge may be empty. Simply hold down your printers STOP/RESET/RESUME button for five seconds and then release. Whilst the name with which the button is referred to may change, the symbol it is represented with will always remain the same. ( A circle with an upside down triangle inside). The cartridges should last as long if not longer than the original and we do guarantee this. Please let me know how you get on with the advice above. Remember we guarantee all of our products with our 100% no quibble guarantee. Therefore if you are not completely satisfied we are happy to replace or refund you. If you require any additional support please do not hesitate in contacting me. Kindest regards Marianne Customer Support

Posted 8 years ago

“Cartridges didn't come very quickly and then came in four separate packages on four different days when all I wanted was a duplicate standard set. Most customers would want a quick and complete delivery in one.”

Helpful Report

Posted 8 years ago

Dear Dr Crampton Thank you for your review. I am sorry that you were not happy with the delivery method that we use. We hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. We ensure the optimum method is chosen to enable speedy despatch and transit by selecting the appropriate carrier and we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find this also helps you, our customer, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery. I hope this helps explain why your delivery has been split. Should you require any further assistance, please do not hesitate to contact me. Kind Regards Marianne Cartridge People

Posted 8 years ago

“I have been using this company for many years, but this time I have had a faulty cartridge and have had no response to my email, but 3 emails offering discount, reviews etc. Bit disappointing this time as last time I had a faulty cartridge it was replaced with no quibbling.”

Helpful Report

Posted 8 years ago

Dear Dawn Thank you for your review. Please accept my apologies for the non-receipt of a reply from ourselves. my colleagues reply was sent on 23/07/2016 and can be found below. Sometimes our emails fall into the trash/spam/other boxes of our customers. Canon printers have no way of looking inside the cartridge or detecting fresh ink. Instead the cartridge just monitors how many pages have been printed and the average page coverage since it was first installed into a printer. From this information your printer estimates the ink level of the cartridge and when it believes the ink cartridge is running low/empty will present you with the “Check Ink” , "Low ink" or a support code 1686 or 1688 message. As a result of this way of estimating ink levels, even an original Canon ink cartridge will almost certainly have some ink left when your printer warns you it is empty. Canon printers allows you to continue printing with a single button press and will usually give this prompt in a fairly sizable message once it detects that the cartridge may be empty. Simply hold down your printers STOP/RESET/RESUME button for five seconds and then release. Whilst the name with which the button is referred to may change, the symbol it is represented with will always remain the same. ( A circle with an upside down triangle inside). The cartridge should last as long if not longer than the original and we do guarantee this. Please let me know how you get on with the advice above. Remember we guarantee all of our products with our 100% no quibble guarantee. Therefore if you are not completely satisfied we are happy to replace or refund you. If you require any additional support please do not hesitate in contacting me. Kindest Regards, Marianne Cartridge People

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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