Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,109 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,109 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered ink cartridges pre Christmas, still not arrived yet”

Helpful Report

Posted 7 years ago

“I responded to an email ad to buy 10 pack of printer cartridges for my Canon IP6700D for only £14.63. A good offer! Only problem is that pack arrived with 4 B&W cartridges that don't fit (PGI-5 supplied instead of CLI-8 cartridges) - the colour ones were fine. Somewhat culpable in that I didnt fully check the order but I would have thought based on previous orders you would know what cartridges apply?! A bit miffed but suppose that 6 colour carts for that price is still fair enough.”

Helpful Report

Posted 7 years ago

“Ordered Agfa CL513 colour cartridge. Installed the cartridge and was informed that the cartridge was empty by the Canon printer. Emailed the Cartridge People and received no reply to my complain. I would expect better from an Agfa product. So I will not be using The Cartridge People again particularly as the company spams me daily with offers I do not need.”

Helpful Report

Posted 7 years ago

I am sorry that you have had a problem with the cartridge. We do not appear to have received any communication from you. A member of the team will be in touch to assist you.

Posted 7 years ago

“I have not received my ink and you are asking for opinion guess it's got lost”

Helpful Report

Posted 7 years ago

Dear Eric, Thank you for your review. I have sent an email to you directly regarding the delivery of your order. Please come back to us if you still require any further assistance. Best Wishes, Stephen, Customer Support

Posted 7 years ago

“I had to wait 8 days for the cartridges to appear which was frustrating as I needed to print something out. When I phoned to enquire about the delay, I did not get a very sympathetic response but was just told that a wait of a week was normal. `i expected a service like other online purchases with next day delivery.”

Helpful Report

Posted 7 years ago

Thank you for your feedback and I am sorry to hear that delivery took longer than you expected. We do advise on our website that delivery can take up to 7 working days, unfortunately at this time of year we do find that Royal Mail can take slightly longer to delivery a parcel due to Christmas. Please accept my apologies for any inconvenience caused and please do not hesitate to contact us again should you require any further assistance. Kind Regards Louise Cartridge People

Posted 7 years ago

“Item not compatible with printer plus slow delivery”

Helpful Report

Posted 7 years ago

Thank you for your reviews. I see we have not had any previous correspondence regarding the problems you are encountering. To assist you a member of the team will be in touch shortly.

Posted 7 years ago

“Look at your reviews again - Poor delivery features in most and is certainly your biggest problem and reason for complaint. So how can you defend your chosen delivery method??”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I am sorry to hear your order was delayed in reaching you. Royal Mail are normally very efficient and deliver within the 2 to 7 working days we advise on our website. The below link will assist you with our delivery times and methods : https://www.cartridgepeople.com/info/delivery-information Please accept my apologies the delay may have caused you. If you require any further assistance with the items ordered, do not hesitate to contact me. Kind regards, Melanie Cartridge People

Posted 7 years ago

“The cartridge people were good very quick delivery but the printer ink we got didn't last half the time when I've bought it else were it ran out in no time and we barely use our printer ☹️”

Helpful Report

Posted 7 years ago

I am terribly sorry to hear your cartridge did not last as long as expected. We offer a full guarantee. A member of the team will be in touch shortly to assist you.

Posted 7 years ago

“Very good prices, but let down by your delivery service. Seven days for delivery ! and still not received my order. sorry not good enough. I received a free delivery from italy in four days.”

Helpful Report

Posted 7 years ago

Dear Mr Spicer Thank you for your review. I am sorry that you are yet to receive your order. One of our customer service team will contact you shortly. Kind Regards Marianne Cartridge People

Posted 7 years ago

“I ordered a set of cartridges for an Epson XP442. Each time I tried to print the printer showed a fault with the cartridge and suggested I re-install after several attempts it finally printed. The next time I tried to print I had the same issues, finally after many attempts to print and after following the advice supplied with the cartridges the printer refused to recognise the cartridges. I would not recommend this product.”

Helpful Report

Posted 7 years ago

Dear Mr Wilmot, Thank you for your feedback. I am sorry to hear you are experiencing problems with a Epson 29XL (T2991) Compatible High Capacity Black Ink Cartridge. This is the only order I can locate with the email address and postal address we hold. I will ensure a member of our Customer Service Team contacts you shortly to resolve this. Please accept my apologies for any inconvenience caused. Kind regards, Melanie Cartridge People

Posted 7 years ago

“Dispatched on the 29.11.17 not received until 11.12.17”

Helpful Report

Posted 7 years ago

Dear Mr Bradford Thank you for your review. I notice from your address that your post code is one that is listed as not in an area which is guaranteed next day delivery. I can confirm that your order was despatched on 29/11/2017 via DPD.it was received by the Aberdeen depot on 30/11/2017. I am unable to tell you why delivery was not attempted on 01/12/2017. After the weekend, your order was taken out (04/12/2017), but was unable to be delivered as no one was available to sign for the delivery, and a calling card was left. The order was sent out again the following day and we are holding the signature of Bradford at 11.41am. Please accept my apologies if your delivery to longer to reach you than anticipated. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 7 years ago

“some of the cartridges do is not suitable for my printer. even though you say they are and do not seem to last as long as they use to. I have sent email saying this but your returns are in a few weeks but I had brought more the one at a time and the returns time had past by time I got around to use them. so I had to bin them. Mr A Winman”

Helpful Report

Posted 7 years ago

Dear Mr Winman Thank you for your review. I am sorry that you have had a problem with your order. One of our customer service advisors will contact you shortly. Kind Regards Marianne Cartridge People

Posted 7 years ago

“The HP compatible ink cartridge I bought doesn't work well. It only produces very pale print. The delivery time and packaging were good.”

Helpful Report

Posted 7 years ago

I am sorry that the cartridge is not as expected. We have vast knowledge and experience, along with and a huge kit bag of trouble shooting which can, in most cases, get around this problem and get you printing A member of the team will be in touch shortly

Posted 7 years ago

“waiting time for this order to arrive was unacceptable. A full week. Yet the postage cost was high!”

Helpful Report

Posted 7 years ago

I am sorry that our delivery did not meet expectations. We use Royal Mail, as they successfully deliver billions of items a year to millions of addresses. In the majority of cases items are delivered, within their estimated time frame. However, on occasion parcels can get delayed or misplaced. All of our prices include delivery, there is no additional delivery charge. If you require further information please feel free to contact us directly

Posted 7 years ago

“Had a bad experience a couple of years ago but thought I'd give it another go. Don't think I'll purchase again. The black ink is okay but the colour cartridge is very poor quality. Colours are incorrect and faded. They're so bad, I had to put the empty cartridge back in to complete a job because that one did a better job than the newer full one. Waste of money.”

Helpful Report

Posted 7 years ago

Please accept my apologies for experiencing issues with the order from us. A member of our team will be in touch to assist you.

Posted 7 years ago

“The cartridge would not work when installed. I eventually installed a branded cartridge and problem solved. So, have I wasted my money?”

Helpful Report

Posted 7 years ago

I am terribly sorry that you have experienced problems. I see you are currently in conversation with one of the team. We will do our very best to get you printing. You will not have wasted any money as all items are fully guaranteed.

Posted 7 years ago

“Didn’t receive my item until 15 days after ordering”

Helpful Report

Posted 7 years ago

I am terribly sorry that your order did not arrive within the expected time scales. We use Royal Mail, as they successfully deliver billions of items a year to millions of addresses. In the majority of cases items are delivered, within their estimated time frame. However, on occasion parcels can get delayed or misplaced. I am terribly sorry that you were affected by this.

Posted 7 years ago

“The cartridges I received was not acceptable to my printer, even thou you said they were.”

Helpful Report

Posted 7 years ago

Dear Mr Ingham, Thank you for your review. I am sorry to hear you are experiencing problems with the Epson 16XL (T1636) Compatible Black & Colour Ink Cartridges supplied by us.We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. I will ensure a member of our Customer Service team contacts you shortly to resolve this. Please accept my apologies for any inconvenience caused. Kind regards, Melanie Cartridge People

Posted 7 years ago

“Slow and lackadaisical service. Cartridge ordered on a Wednesday hadn’t arrived by Monday and the customer service department couldn’t tell me where it was or when it would be delivered, within 7 days.”

Helpful Report

Posted 7 years ago

Dear Mr Reilly, Thank you for your feedback. I am sorry to hear you are experiencing problems with a delivery Royal Mail are normally very efficient and deliver within the 2 to 7 working days advised on our website. The below link will advise you of our delivery times and methods: https://www.cartridgepeople.com/info/delivery-information Please accept my apologies for any inconvenience caused to you. If you require any further assistance, do not hesitate to contact me. Kind regards, Melanie

Posted 7 years ago

“The delivery time given at the time of ordering was longer than stated. The cartridges supplied are leaking in the printer, and the colour is not printing out.”

Helpful Report

Posted 7 years ago

Dear Dianne, Order Number GB171115-LA2168875 Thank you for your review. I am sorry that you have experienced a problem with Brother LC980 Compatible Black & Colour Ink Cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, I will ensure a member of our Customer Service Team contacts you. Please accept my sincere apologies for any inconvenience caused. Kind regards, Melanie Cartridge People

Posted 7 years ago

Cartridge People is rated 4.8 based on 113,109 reviews