Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

“When printing anything the colours are faded. As if the cartridges are used.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear that you are experiencing issues with the colour cartridge supplied by us. I have sent an email to you directly with some advice for you to try. If you can try this and reply back to the email to let me know how you get on I would appreciate it. Best Wishes, Stephen, Customer Support.

Posted 7 years ago

“when new and just put in my computer said this cartridge is half full / or half empty . ? only time will tell but it makes no sense to me ,”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear that the colour cartridge has not worked for you. I have sent you an email with some advice on it for you to try. Please try this and see how you go with it. If you still require assistance then pIease let me know. look forward to hearing from you soon. Best Wishes, Stephen

Posted 7 years ago

“After fitting new cartridges i had to continually automatic cleaning of cartridge heads through the HP LCD read out ,black and blue predominantly came through better than other colours. Even now after quite a long printing session,all colour shades are a little dull,however in black printing quality,even down to the smallest letter all were pin sharp.”

Helpful Report

Posted 7 years ago

Dear Mr Skinner Thank you for your review. I am sorry that you have had a problem with the cartridges supplied by ourselves. One of our customer service team will contact you shortly to help resolve the issue for you. Kind Regards Marianne Cartridge People

Posted 7 years ago

“I’ve always bought HP ink but this time bought compatible from yourselves. NEVER again. It didn’t work from the beginning. I had important paperwork to print for work needing colour but everything was turquoise instead of red/ orange. Couldn’t even print black and white photos. Disappointed 😔, waste of money and lots of time.”

Helpful Report

Posted 7 years ago

I am terribly sorry that you have had such a poor experience. All of our products are fully guaranteed. A member of the team will be in touch to assist you.

Posted 7 years ago

“Hi, I have had a number of ink cartridges from yourselves. They always take a good few copies before you can print a clear copy, but this time having tried to copy the same document 7 times (tried realigning and cleaning print heads) it is still not printing a clear copy. Will have to change the black cartridge again and see if it works.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry that you have experienced a problem with cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. One of our customer service team will contact you shortly to help resolve this issue.

Posted 7 years ago

“Ordered a cable and cartridges. (only 2 items). No cable arrived. Contacted customer services who had assumed that it had been delivered. Nothing on the invoice/receipt note indicated 'non-supply'. The customer services operative informed that it was an error at the warehouse and that another cable could be sent but as it was only ordered on a 'standard' delivery, it would take another 2 days. Not acceptable! If it was your error, it should be rectified soonest. Opted for the refund which was completed. No great drama, only a minor catalogue of errors that needn't have occurred. Won't be bothering again. Cartridges work ok (if you are interested)”

Helpful Report

Posted 7 years ago

Dear Adam, Thank you for your review and I am sorry that you were missing part of your order, this is very rare and our warehouse were notified of the error, unfortunately the item you ordered is only stocked at our warehouse in Switzerland therefore we were not able to offer you a next day delivery on the resend. Please accept my apologies for any inconvenience caused and please do not hesitate to contact us again should you require any further assistance. Kind Regards Louise Cartridges People

Posted 7 years ago

“I did not spot that the price of the item would not include any VAT as this company is based in Jersey. As I am registered for VAT in the UK I have effectively paid 20% more than I thought I was paying on a VAT inclusive price. Even the London telephone number implies that they are based in England. Jersey, although a member of the UK, is not in the EU or the UK VAT system. Seems like a total Scam.”

Helpful Report

Posted 7 years ago

I am terribly sorry you feel like this. At Cartridge People, our commitment to customer care is paramount in everything we do. From making sure you get the best deals, delivered on time and from a secure online environment for you to buy with confidence; we’re committed to going the extra mile for you. For that reason, we decided that we would back ourselves when it comes to the service we provide you, our valued customer. Cartridge People is an exceptional online retailer of printers, printer consumables and more, with 15 years experience. If you are not completely satisfied we are happy to offer a full refund. All of our details are clearly stated in our terms and conditions. https://www.cartridgepeople.com/info/terms-and-conditions

Posted 7 years ago

“Item was sent to the wrong address which I had left 3 years ago.despite having had 3 orders sent my new address my old addres refused to accept it so was returned. On contacting you I have been informed it may take 3 weeks to sort it out. I also received a faulty cartridge which was returned with the return label 4 weeks ago and that seems to have been lost also. What started out as a very reasonable priced product is now dearer than buying local.”

Helpful Report

Posted 7 years ago

Dear Mr Curtis-Wall Thank you for your review. The order has yet to be returned to us, upon receipt of it, we can resend to the correct new address. I can confirm that your PayPal account and Cartridge People account, still state the old address. As advised on 26/09/2017, please update these address details, and delete the old information. I can see that you have 2 PayPal accounts, the one linked to your new address is your btinternet.com email address, the one linked to your old address is your gmail.com. The order this concerns has been placed on the gmail.com account which is why it has gone to the old address. As soon as the toner is back at our warehouse, we will contact you for further instructions. Do you have a proof of postage from the return of the toner? I look forward to hearing from you soon. Kind Regards, Marianne Customer Support

Posted 7 years ago

“The cartridge was duff - did not print black clearly. And this is the second time this has happened.”

Helpful Report

Posted 7 years ago

Dear Glynis, Thank you for your review and I am sorry that you are having a problem with the cartridge supplied by us, We want our customer to be satisfied with every part of our service and for that reason we offer a no quibble guarantee on all our products. I will arrange for a customer service adviser to contact you shortly to try and resolve the problem you are having. Kind Regards Louise Cartridge People

Posted 7 years ago

“Cartridge works only intermittently & I keep having to remove & clean it.”

Helpful Report

Posted 7 years ago

Dear Ms Kirby Thank you for your review. I am sorry that you have had a problem with the cartridge that we have supplied. As per our telephone call. i can confirm that a replacement will be sent out to you in todays despatch. On this occasion, please discard the faulty cartridge. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 7 years ago

“The delivery was a little later than expected but acceptable. An issue arose when the cartridges were fitted. The led on the printer did not light up to show the cartridges were fitted. When I called customer services, they said simply some chips on the cartridges are incompatible with the printers and basically it's bad luck. I won't be back”

Helpful Report

Posted 7 years ago

Thank you for your feedback. I understand your frustration that the compatible cartridges don't always register their correct fill level. This is the manufacturers attempt to discourage customers from using anything other than their genuine items. We do offer to replace or refund any item that is faulty. Should you need to, please do not hesitate to contact us further. Kind regards, Judith

Posted 7 years ago

“Was recommended to you by a friend and this was the second time I used you. The first time I would have given a good but this time I had difficulty getting the cartridges to print and spent some time cleaning the printer head etc before I had any success. It may have been a co-incidence that it happened then but would hesitate repeating my purchase from you and will probably order from 999 Inks as I previously did.”

Helpful Report

Posted 7 years ago

Thank you for your review and I am sorry to hear that you had problems with the cartridges supplied by us. As discussed in our telephone conversation we do offer a 100% no quibble guarantee on all our products therefore you if do encounter and further problems please do contact us and we will do our best to assist you further. Kind Regards Louise Cartridge People

Posted 7 years ago

“I found 512&513 cartridges do not work on my cannon 510&511 work what a waste of money”

Helpful Report

Posted 7 years ago

A member of our team will contact you to assist you. We offer full support and have a no quibble guarantee on all items sold.

Posted 7 years ago

“My recent purchase produces poor prints(faded) like short of Ink Not at all Happy Manfred Zeilerbauer”

Helpful Report

Posted 7 years ago

I am sorry to hear that you are having problems with the quality of the cartridges purchased from us. We do offer full support and have a 100% satisfaction guarantee. A member of the customer service team will be in touch to assist you.

Posted 7 years ago

“Only 10 days and the black print ink well went dry. Used twice only for print out of on line Air ticket, and returns documents.”

Helpful Report

Posted 7 years ago