Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,109 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,109 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cartridge people supply cartridges that are stated to be EPSON XP-335 compatible, they are phsically different to those supplied by EPSON, please refer to my emails. Please correct your website presence and the pictures. The cartridges supplied in my two recent orders were wrong, you have refunded me for the last one but not the previous order for 3 black cartridges.”

Helpful Report

Posted 7 years ago

Dear John, Thank you for your review. I see from the notes on the previous order, Order Number, GB170410-LA1930166, we offered a refund, but did not hear back from you at that time. I will arrange this now and confirm by email once completed. Best Wishes, Stephen, Customer Support

Posted 7 years ago

“The cartridges would not work in my printer”

Helpful Report

Posted 7 years ago

Good morning, Thank you for your review. I am sorry to hear that you have had problems with the cartridges purchased from us. I have sent you an email directly if you could reply to that so that we can assist you further we would appreciate it. I look forward to your reply. Best Wishes, Stephen, Customer Support

Posted 7 years ago

“An CL541XL and a PG540XL which I purchased from you at different times when I did have to change both although you said they were compatible when I installed after 2 pages the printer said that the black was empty and the colour was not reading anything. As it was tickets for a show I had to go to town and buy a Canon Multi pack containing a 540 black and 541 colour. The printer now works fine.”

Helpful Report

Posted 7 years ago

Dear Mrs Barbour, Thank you for your feedback. I am sorry to hear you have experienced problems with cartridges supplied by us.We do have a 100% no quibble guarantee on all of our products and will happily replace or refund on any cartridges that are not performing correctly for you. I will ensure a member of our Customer Service Team contacts you shortly to resolve the matter. Please accept my sincere apologies for any inconvenience caused. Kind regards, Melanie Cartridge People

Posted 7 years ago

“I received 2 black cartridges but they don't work”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry that you have had a problem with 2 of the cartridges that we have supplied. One of our customer service advisors will contact you shortly to help resolve this matter. Kind Regards Marianne Cartridge People

Posted 7 years ago

“I Bought a 10 pack earlier this year (January) and have had more trouble with my Canon MG5350 that I have ever had before. There has been a constant need for deep cleaning (that's more than a normal clean) with poor quality prints in between. I have now gone back to genuine Canon inks but wonder what damage may have been done to the printer in the meanwhile. I have been using a PC and printer for 30 years and NEVER had this much trouble.”

Helpful Report

Posted 7 years ago

I am terribly sorry that you have had a poor experience with our cartridges. I see we have not had any correspondence regarding the problems you have experienced. Do you still have the cartridges in question? We offer full customer support and would like to assist you. A member of the team will give you a call to assist you. For your peace of mind, using a compatible or a refilled print cartridge does not affect the warranty of a printer unless failure or damage is attributable to it. Keep in mind that the ink does not touch any part of the printer or internal parts other than the cartridge and print head. The ink is applied to the paper as the paper is fed through the printer. Should your printer be damaged as a direct result of the cartridges (original or compatible) supplied to you, we will either replace or repair your printer free of charge.

Posted 7 years ago

“I recently bought four PGI-550XL BLACK compatible cartridges. Only three were delivered. I wrote asking for the fourth cartridge to be delivered but it has not arrived. Please ensure that it happens without delay. Peter Foden, Tall Trees, The Spinney, Winthorpe, Newark, NG24 2NT”

Helpful Report

Posted 7 years ago

Please accept my apologies for non receipt of part of your order. This is an error on our part and the warehouse will be notified. I have been unable to locate any correspondence, hence we have not been in touch . I have arranged for the missing Item to be dispatched out for you in the next dispatch. I apologise for any inconvenience caused and if you require any further assistance please don't hesitate in contacting our customer service team directly. https://www.cartridgepeople.com/info/contact-us

Posted 7 years ago

“Ordering was easy and delivery quick. The down side is that, after printing one document, the printer stopped working. I had to print out copies of a Will, so I went and bought Canon original cartridges locally. The printer then worked. This has happened to me previously, once with a Canon and the other occasion with an Epson. It seems I am doomed to buy original cartridges.”

Helpful Report

Posted 7 years ago

Dear David, Thank you for your review. I am sorry to hear that you have experienced this issue with the cartridges supplied by us. I have sent an email to you directly. If you can reply to that email I would appreciate it so that we can assist you further. I look forward to your reply. Best Wishes, Stephen, Customer Support

Posted 7 years ago

“My Epson XP-305 printer will not print as the cartridges purchased are not "recognized".”

Helpful Report

Posted 7 years ago

Dear Diana Thank you for your review. We do not appear to have received any communication from you that you have experienced issues with the items supplied. I will email you as in order to help you correctly we need a bit more information about the error that your printer is displaying. Kind regards Judith

Posted 7 years ago

“Poor / rude customer service when I had problems , damaged two printers , had to replace both and left with a stock of useless unopened cartridges”

Helpful Report

Posted 7 years ago

Dear Jamie, Thank you for your review. I completely understand the situation that you found yourself in with the cartridges that you have left. Let me extend my apologies to you. I appreciate it may appear that we are taking a hard line in response to your request. The usual time frame for us to be able to accept cartridge returns back from customers is only 30 days from date of purchase. The 30 day limit is set so that we are still able to honor the 2 year product warranty when a returned cartridge is resold. If we accepted returns from older dated orders then we would not be able to offer the warranty to customers who experience faults with their printer consumables due to returned unwanted items. I hope this helps to explain the situation further. Should you need to, please do not hesitate to contact us. Kind regards Judith

Posted 7 years ago

“Delivery took far too long, and having to pay extra for delivery to our postcode is ridiculous, considering Royal Mail do not charge extra for delivering to this area. Other companies can deliver within 24 hours for no extra cost. Won't be ordering again.”

Helpful Report

Posted 7 years ago

Dear Customer, Thank you for your review. I apologise for any confusion regarding delivery charges. All of our prices include postage and delivery - the price on the website is the price you pay. I can confirm that we do not charge any extra for goods being shipped to highlands, islands or Northern Ireland. We hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. As your goods were dispatched from Switzerland we have to include a postage and handling charge on each packet. This is not an additional charge, it is included. The prices payable for goods as set out in the web site are, inclusive of applicable taxes and shipping/handling costs. Delivery is included for deliveries in the UK. Consignments imported by individuals to the UK of a value of £14.99 or under are relieved from import VAT and duties under current legislation. At Cartridge People we strive to offer the best customer experience in our industry. Consequently, your satisfaction with our service and products will always be our prime concern. If you require any further information please do not hesitate in contacting me. Kindest Regards,, Marianne Customer Support

Posted 7 years ago

“My printer keeps no recognising them”

Helpful Report

Posted 7 years ago

Dear Mr Osborne Thank you for your review. I am sorry that you have had a problem with the cartridges we have supplied. One of the customer service team will contact you shortly to resolve this. Kind Regards Marianne Cartridge People

Posted 7 years ago

“Although Canon compatible, cartridges do not appear to be allowing quantity of ink to be shown. This is new to me and I am not keen. Will be trying Printerinks next time to compare.”

Helpful Report

Posted 7 years ago

Dear Mr Bennett, Thank you for your review and I am sorry that you are having problems with the Canon inks not showing the link levels. Canon printers have no way of looking inside the cartridge or detecting fresh ink. Instead the cartridge just monitors how many pages have been printed and the average page coverage since it was first installed into a printer. From this information your printer estimates the ink level of the cartridge and when it believes the ink cartridge is running low/empty will present you with the “Check Ink”, "Low ink" or a support code 1686 or 1688 message. As a result of this way of estimating ink levels, even an original Canon ink cartridge will almost certainly have some ink left when your printer warns you it is empty. Canon printers allows you to continue printing with a single button press and will usually give this prompt in a fairly sizable message once it detects that the cartridge may be empty. Simply hold down your printers STOP/RESET/RESUME button for five seconds and then release. Whilst the name with which the button is referred to may change, the symbol it is represented with will always remain the same. ( A circle with an upside down triangle inside). The cartridges should last as long if not longer than the original and we do guarantee this. Please let me know how you get on with the advice above either by emailing us at customerservice@cartridgepeople.com or calling us on 02030010234. Remember we guarantee all of our products with our 100% no quibble guarantee. Therefore if you are not completely satisfied we are happy to replace or refund you. Kind Regards Louise Cartridge People

Posted 7 years ago

“Pr quality replacement cartridges, ink leaked from cartridge into printer.”

Helpful Report

Posted 7 years ago

Good Morning, Thank you for your review and I am sorry that you are having problems with the cartridges supplied by us. We want all out customers to be totally satisfied with every part of our service and for that reason we have a no quibble guarantee on all our products. I will therefore arrange for a member of our customer service team to contact you shortly to try and resolve the problem you are having. Kind regards Louise Cartridge People

Posted 7 years ago

“Delivery: As the company order from different suppliers, I am told they cannot pass on delivery instructions. As a result, dpd took 4 attempts and 3 days - hard on the dpd driver and hard on me ! So must be able to pass on delivery requests to the supplier.. I have locked gates, and on my own..”

Helpful Report

Posted 7 years ago

Dear Mr Neech, Thank you for your feedback, and I am sorry that you have had problems receiving your order.I will pass on your comments to the relevant department. Kind Regards Louise

Posted 7 years ago

“The cartridge I ordered appeared to come from Burgdorf in Switzerland, in a jiffy bag with a customs note on the front. Royal Mail refused to deliver it because they said it would not fit through the letter box. I hade to make a 10 mile round trip to the main sorting office to get the cartridge. When I got home, I checked, and found that the jiffy bag fitted through my letterbox easily. Does Cartridge People have no warehouse in the UK, and I suggest that Cartridge People use a different courier who will deliver to the correct address.”

Helpful Report

Posted 7 years ago

Dear Andrew, Thank you for your review. I am sorry to hear that you have experienced these problems with the delivery of your order. We do have two warehouses, one in UK and one in Switzerland which is our main dispatch facility. Normally delivery is exactly the same if send from the UK. It would appear that for whatever reason the post person on that day felt that they could not pop this through your letterbox hence the card. All ink cartridges are sent via Royal Mail with 98% of all orders arriving the next day. Apologies again for the inconvenience that this has caused you. Best Wishes, Stephen, Customer Support

Posted 7 years ago

“The ink cartridges went to the wrong address, (my old address) and yet I had received other stuff to the right address, and the person I spoke to seemed to think I should chase it up. I have written this one off, but not sure if I'll order anything else from you.”

Helpful Report

Posted 7 years ago

Good morning, Thank you for your review. I'm afraid as it was your error for the delivery address we are not able to contact a sorting office on your behalf as they have to speak to yourself as the person in receipt of the goods. Please follow my colleague's advice and if you do not obtain them then please let us know and we can resend the order to the correct address or arrange a refund. Best Wishes, Stephen, Customer Support

Posted 7 years ago

“Received the cartridge promptly, installed it O.K. and it worked- for a very brief time! I don't do a lot of printing but after a few days and equally few prints the printer showed out of ink! Can't recommend you on this performance. Incidently I did not receive a recycling bag for my empty cartridge. Barry Walton”

Helpful Report

Posted 7 years ago

Dear Barry, Thank you for your review, I have sent you a separate email with some advice for you to try. Please let us know how you get on with that. We only put recycling bags as an occasional promotion with new orders. You can order these yourself at www.emptiesplease.com Best Wishes, Stephen, Customer Support

Posted 7 years ago

“Inks did not suit my Epsom as required, had to purchase new set.”

Helpful Report

Posted 7 years ago

Good morning, Thank you for your review. I am sorry to hear that you have experienced this problem with the cartridges supplied by us. I have sent you a direct email asking for you to confirm some further details so that we can assist you further. I look forward to your reply. Best Wishes, Stephen, Customer Support

Posted 7 years ago

“I particularly dislike that the individual packets of ink were not labelled as to the colour of the contents requiring me to refer to the printed list to ascertain the correct item to use as the replacement. Next time I will try a different supplier.”

Helpful Report

Posted 7 years ago

Dear Allen, Thank you for your review. I am sorry you feel that way about the cartridges that you have received from ourselves. I have sent you an email this morning directly offering a refund for the order. Please confirm if you would prefer this on this occasion. I look forward to hearing from you. Best Wishes, Stephen, Customer Support

Posted 7 years ago

“The cartridges took days longer to arrive than they should have done. This was because your website did not provide enough options to give precise directions to your courier, for an address which is not easy to find ; nor was there any option to state desired delivery times or give "not in" information. These are all essential elements in the online-goods economy. The problem was compounded by similar option-providing failures on the part of your courier DPD.”

Helpful Report

Posted 7 years ago

Dear Brin, Thank you for your review. I am sorry to hear that you had to wait longer for your delivery than usual. Your order was dispatched on 6th October 2017 and should have been with you on 9th October 2017. Our supplier sent these directly to you but we did not have any communication from them to say that there was any delivery issues. Normally if this was the case they would notify us and we would discuss this with you at the time. I have noted all the point raised and will forward them to the relevant department. Best Wishes, Stephen, Customer Support

Posted 7 years ago

Cartridge People is rated 4.8 based on 113,109 reviews