Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,109 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,109 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two 301XL Cartridges for my HP Envy4500. The first gave me aprox 40 A4 pages and then just stopped printing with no warning of low ink. I exchanged it for the second and again very few pages (I didn't count). I am not sure how much of the problem is to do with my printer and how much with cartridges. In the past I have experienced problems with printer not recognizing the cartridge and was given great customer service with a speedy replacement. The above occurred on a Saturday evening when it was necessary for me to have documents ready for the following morning so I did not contact customer support. Price is great and I will try again but ensure I have other brand spare available.”

Helpful Report

Posted 7 years ago

Thank you for your review. Customer feedback is very important to us. I see we have not had any correspondence regarding the problems you have experienced. We offer full customer support and would like to assist you. A member of staff will be in touch shortly to assist you.

Posted 7 years ago

“struggling with the compatibility of your cartridges”

Helpful Report

Posted 7 years ago

I am sorry to hear you are struggling with the inks purchased from us. To assist you a member of the team will contact you directly to offer full support.

Posted 7 years ago

“I order brand new original toner for my laser printer brother but got refilled, used toner.”

Helpful Report

Posted 7 years ago

Thank you for your review, I will arrange for a member of our Customer team to contact you as soon as possible about this. Kind Regards Louise Cartridge People

Posted 7 years ago

“The cartridges I ordered suddenly the right ones for my machine although the had the correct number on the carton I took many emails before they had to agree Then I was given a refund but was ok Left with o a printer which would not work!”

Helpful Report

Posted 7 years ago

Dear Mr Huckle Thank you for your review. I am sorry that we could resolve the problem that you had with the grey cartridges we supplied. We do use numerous suppliers, so can not guarantee which supplier will be picked from the shelf at point of order, because we are unable to be certain of this, a refund for these items was the best way forward. Please accept my apologies for the inconvenience caused to you on this occasion. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 7 years ago

“Ordered cartridges on website they stated next day delivery after chasing it up on two occasions I eventually got my delivery almost a week later they blame it on UPS as they were the courier if that’s the case use someone else!”

Helpful Report

Posted 7 years ago

Dear Mr Cox Thank you for your review. I am sorry that your order took longer to reach you than anticipated. I can see from the tracking information, that the goods were collected by UPS on the evening of your order and transported to the depot local to you. I note on the system that there appeared to be a problem with UPS depot at Tamworth which delayed the order from being received by yourself on the next day service, this is not something that UPS made us aware of. This is not a common occurrence, and UPS are usually very reliable. I can only apologise on their behalf that you were let down on this occasion. Your comments will be passed onto the supplier that chose to use UPS, to enable them to discuss this matter with them. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 7 years ago

“BOUGHT DUAL INKS (BLACK & COLOUR). AFTER A COUPLE OF PRINTS, PRINTER STOPPED PRINTING AND DISPLAYED "ONE OF THE CARTRIDGES IS NOT ORIGINAL". PUT THE OLD BLACK CARTRIDGE BACK IN AND IT PRINTED AGAIN. MUST HAVE BEEN A DUD CARTRIDGE SO I ORDERED TO MORE. (WITH YOURSELVES, THATS LOYALTY FOR YOU).”

Helpful Report

Posted 7 years ago

Dear Steve Thank you for your review. I am sorry that you have had a problem with the cartridge we have supplied. One of our customer service team will contact you soon to help resolve this matter. Kind Regards Marianne Cartridge People

Posted 7 years ago

“Waited long time for ink to arrive, Now problem as hardly any ink in cartridge!”

Helpful Report

Posted 7 years ago

Dear Leigh Thank you for your review. I am sorry that there has been a problem with the cartridge. I can see that we have been in contact with you directly to help try and resolve this. We are more than happy to replace any item that is not working correctly, and we are currently awaiting a reply from yourself as to how you would like to proceed. I look forward to hearing from you soon. Kind Regards Marianne Cartridge People

Posted 7 years ago

“The cartridges are very poor print quality abysmal. Never seen such poor photo prints”

Helpful Report

Posted 7 years ago

Dear Mr Bell Thank you for your review. I am sorry that you have had a problem with the cartridges we have supplied. One of our customer service team will contact you shortly to help resolve this matter. Kind Regards Marianne Cartridge People

Posted 7 years ago

“Did not appreciate your response when BT advised me of problems with Duracell batteries for my telephone. Did not appreciate being treated like an idiot!”

Helpful Report

Posted 7 years ago

Dear Sirs Thank you for your review. I am sorry that you have had a problem with the batteries we have supplied. I can see that my colleague apologised that she had misread your email, when she was initially under the impression that you had ordered the incorrect batteries. On realising this was not the case, she then offered to send a pre-paid label to you to enable you to return them free of charge for a full refund. We have yet to receive your reply, however, I will post a label to you today should you wish to send the batteries back for a refund. Please accept my apologies for the inconvenience caused to you on this occasion. Kind Regards Marianne Cartridge People

Posted 7 years ago

“Purchased a black cartridge which has not functioned properly. The printing was patchy and blurred. Unable to improve it with printer head cleaning facility. In the end I purchased a genuine printer ink which worked perfectly. Won't be using Cartridge People again.”

Helpful Report

Posted 7 years ago

Dear Mike, Thank you for your review and I am sorry that you are having problems with the cartridges supplied by us. We want our customers to be totally satisfied with every part of our service and for that reason have a no quibble guarantee on all our products. I will arrange for a member of our customer service team to contact you as soon as possible to try and resolve the issue you are having. Kind Regards Louise Cartridge People

Posted 7 years ago

“The cartridge would not work in my printer despite following all the instructions supplied. as I had opened one cartridge I was not able to return it. therefore I will be unable to use your services in the future as the product is unsuitable.”

Helpful Report

Posted 7 years ago

Dear Mrs Church, Thank you for your review and I am sorry that you have had a problem with a cartridge supplied by us. We want all our customers to be totally satisfied with every part of our service and for that reason we have a no quibble guarantee on all our products regardless of weather they are opened or not. I will arrange for a member of our customer service team to contact you as soon as possible to try and resolve the issue you are having. Kind Regards Louise Cartridge People

Posted 7 years ago

“My recent order GB180113-LA2236526 was for two 3-packs of colour cartridges. You delivered 2 Cyan, 2 Magenta and 1 Yellow and charged me £24.98 on 15/01/18. A week on I am still waiting for the missing yellow cartridge. Could you please remedy this situation ASAP.”

Helpful Report

Posted 7 years ago

Dear Mr Bateman, Order Number GB180113-LA2236526 Thank you for your review. I am sorry to hear that you have not received your entire order. Your order has been split into 2 separate packages. These were sent to you on 15/01/2018. Each package will contain an invoice showing the price of the individual item sent; the price you originally paid is the total price of the order. Our delivery times are between 2 - 7 working days from the date of dispatch therefore the outstanding parcel should be with you any day now. Should you not be in receipt of your complete order by 23/01/2018, can I please ask that you check at your local sorting office in case the Royal Mail are holding it there for you and have failed to leave a card. Please accept our apologies for any confusion this may have caused. If you require any further information regarding this please call our customer service team on 0203 0010234, who will be happy to discuss this with you further. Kindest Regards Marianne Customer Support

Posted 7 years ago

“On the website it states that postage is between two to four days but mostly it takes two days most of the time . However mine took five days to be delivered. Also there's no option for you to choose whether you want a next day delivery or not . You are stuck with the regular delivery service and doesn't help if you are on a deadline.”

Helpful Report

Posted 7 years ago

Dear Jacqueline, Thank you for your review. I have sent you a separate email confirming our delivery time scale information which also states the same on the terms and conditions of our website. Best Wishes, Stephen, Customer Support

Posted 7 years ago

“Fast delivery, cartridges excellent. The reason for two stars is the annoying, unasked for follow up spam emails asking for reviews of the cartridges, then another asking for this review. So there you are Cartridge People you got the review rating your intrusive and unwanted actions deserve!”

Helpful Report

Posted 7 years ago

Dear Roger, Thank you for your review. I am sorry to hear that you have been inundated with emails requesting for multiple reviews. If you would like us to turn these off for you then please send a request by email to : customerservice@cartridgepeople.com and we can arrange that for you. Best Wishes, Stephen, Customer Support

Posted 7 years ago

“Ordered a 'combatable' ink and paper but completely different type of cartridge. Was able to return as boxes still sealed but cost of return on me 😞”

Helpful Report

Posted 7 years ago

Dear Paula Thank you for your review. I can see that you have spoken to my colleague regarding your order, and have been issued a refund back onto your account. If an error in ordering has occurred, the return costs shall be met by the customer. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 7 years ago

“Takes far too long to be delivered. Will not use again.”

Helpful Report

Posted 7 years ago

“The toner was posted just in it's factory box with no extra packing or protection and 4 hours after I'd ordered I received a call from your call centre suggesting I buy compatibles rather than OKI originals as they're cheaper. When he realised I wasn't going to buy any, he cut me off mid sentence by putting the phone down, which was extremely rude! Not a great advertisement for your company.”

Helpful Report

Posted 7 years ago

Dear Mr Harz, Thank you for your feedback. I am sorry to hear you are unhappy with the Customer Service you received from us. We pride ourselves on the Customer Service we provide and will happily replace or refund on any items received that are not satisfactory. I will ensure a member of our Customer Service Team contacts you shortly to resolve the matter. Please accept my apologies for any inconvenience caused. Kind regards, Melanie Cartridge People

Posted 7 years ago

“I decided to buy to order the ink cartridges because of the reviews. I did not order the hp cartridges as I normally do and I wished I had spent the extra money. The ink is very dull and the black ink is very light. I will not be ordering from cartridges again and stick to hp cartridges.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry that you have had a problem with the cartridges we have supplied. One of our customer service team will contact you shortly to help resolve this. Kind Regards Marianne Cartridge People

Posted 7 years ago

“installed the ink cartridges, printer screen showing that original HP cartridges used and were full but printing was very hit and miss. Cleaned printer head twice hoping that would cure the problem, but to no avail. Ended up buying more cartridges from elsewhere so it actually cost more money in the long run”

Helpful Report

Posted 7 years ago

Dear David, Thank you for your review. I am sorry to hear that you have experienced this issues with the cartridges from us. I have sent you an email directly, if you could reply to that for me I would be grateful. I look forward to your reply. Best Wishes, Stephen, Customer Support

Posted 7 years ago

“Order number GB171218-LA221038 All that winter he waited. Santa came and went and the new year dawned. His little face pressed against the window awaiting eagerly the postman's visit. Alas! no cartridge came...”

Helpful Report

Posted 7 years ago

Cartridge People is rated 4.8 based on 113,109 reviews