Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,082 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,082 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just taken delivery of 2 cartridges for my canon printer. The first had a chip that didn’t look right and it confused the printer and didn’t work. The second was fine. This is the second time I’ve had a faulty cartridge. Customer services said they are made by different manufacturers and some don’t work with the printer even though they’re advertised as being compatible. Both times I have received a free replacement but concerned about quality control and consistency of Cartridge People’s products and unlikely to make further purchases.”

Helpful Report

Posted 6 years ago

I am sorry to read that over the past 2 years of purchasing with us you have had 2 unsuitable ink cartridges. We do have an extremely low returns rate for faulty inks and will always offer our full guarantee. All our products are manufactured to the highest standards, and sourced only from manufacturers with exacting standards, many holding ISO9000/9001/9002 quality and ISO 14001 environmental standards. I apologies for any inconvenience you may have been caused

Posted 6 years ago

“Felt the info. on the site was misleading, we thought we were purchasing double the amount we received, especially comparing it with the genuine Canon ink cartridges. In view of the fact it cost us almost £3 to return the goods we're not very satisfied.”

Helpful Report

Posted 6 years ago

I am sorry that you felt our website wasn't clear regarding placing your order. This feedback has been passed to the relevant department to have a look at. I see as a greed a full refund for the order has been processed for you.

Posted 6 years ago

“The service is very good. The product is good. I hate the continual emails, they are intrusuve and totally unnecessary as I will find you when I need you. Without these you would score Very Good.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry if you feel you are receiving too many promotional emails from us. By all means I am happy to remove you from our mailing lists if you wish? I apologise for any inconvenience caused. Kindest regards, Simon Bennett

Posted 6 years ago

“I wanted a genuine cartridge not a copy. Their site pushes you again and again during checkout to buy their copies. Then, right after order we get a pushy unsolicited sales call AGAIN trying to sell us copy items. We have no time for spammy sales calls and I bought what I needed, and I didn't want a copy or I'd have bought one. The item I ordered arrived OK at a decent price, but wont use them again as I don't want mithering like that.”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for your review. I am terribly sorry to hear of this and I will be sure to pass this on to the sales manager. The reason for the call is to see if we can save our customers money and not to come across as pushy or cause inconvenience. I can ensure that you do not receive any further calls from our sales team. Kind regards, Simon Bennett Cartridge People

Posted 6 years ago

“The purchased black ink cartridge did not work, forcing me to purchase another from a high street store, at a price of 50% more, to enable me to work out whether the former cartridge was at fault - needless to say this newly purchased cartridge worked. Have been in touch with suppliers, who gave good service, and now am awaiting a refund.”

Helpful Report

Posted 6 years ago

Dear Mrs Walters Thank you for your review. I am sorry that you had a problem with the cartridge we supplied, it is very unusual for an original cartridge to fail to work correctly. However, I am pleased to hear that your problem was dealt with well and look forward to receiving back the returned cartridge to enable us to refund you in full. Kind Regards Marianne

Posted 6 years ago

“My cartridges don’t fit, I ordered for HP officejet 3835 but they don’t fit”

Helpful Report

Posted 6 years ago

Dear Jacqui, Thank you for your review. I am sorry to hear that you have had an issue with the cartridges purchased from us. Having looked at your order notes, and the printer you have mentioned in your review, it appears that you have ordered incorrectly for your printer. We are happy to refund or credit for any items ordered incorrectly within 14 days of purchase. A member of our customer service team will contact you shortly to discuss your options. Kindest regards, Hannah

Posted 6 years ago

“Unfortunately I had a bad experience this time. The order was changed without my knowledge, I had to return it for credit, which was a hassle.”

Helpful Report

Posted 6 years ago

Dear Tracey, Thank you for your email, I am sorry to hear that you have had a problem with your order on this occasion. I have looked and can see that you have now been provided with a full refund for this order. Kind Regards Louise Cartridge People

Posted 6 years ago

“I am annoyed you are harassing me. And your delivery was late. Do not send me any more emails.”

Helpful Report

Posted 6 years ago

I am sorry to hear your order did not arrive as expected. We use Royal Mail, as they successfully deliver billions of items a year to millions of addresses. In the majority of cases items are delivered, within their estimated time frame. However, on occasion parcels can get delayed or misplaced. I have requested for your email address to be removed from our mailing list. Please allow 2-3 days for this to be actioned.

Posted 6 years ago

“Couple of years experience shows that: Picture Expert 302XL Blacks OK. Picture Expert 302XL Colour have short lifetime (not much longer than an original equipment 302 standard) Best to avoid the Picture Expert 302XL.”

Helpful Report

Posted 6 years ago

Thank you for your review I have been unable to locate an order from us. All items purchased from us are fully guaranteed. If you have any issues please contact our team directly with your order number.

Posted 6 years ago

“After ordering 4 cartridges in the morning at one price, 2 hours later I received an e-mail quoting a lower price.I did manage to rectify this by phone but when ht e cartridges arrived my printer didn't like them and played up so much so I have purchased a different printer and hope your inks work better with this one.”

Helpful Report

Posted 6 years ago

I am sorry to hear you had so issues with the compatible cartridges I see we have provided you with a full refund for the order. I hope you have not been inconvenienced.

Posted 6 years ago

“colour not reproduced well was informed cartridge hp used before”

Cartridge People 2 star review on 23rd January 2019

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a review. I am sorry that you are having problems with the cartridges supplied by us. We would like to help you resolve this issue, a member of our Customer Service Team will be in touch shortly. Kindest Regards, Cartridge People

Posted 6 years ago

“We thought the compatible cartridge would work as well as the original, but unfortunately it doesn't. We have a message on the printer saying the toner needs changing. Our technical guy took a look at it and managed to get the toner to work but we still have that message, so we won't know when the toner really is getting low :(”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry that you have experienced a problem with Brother TN-2420 Compatible High Capacity Black Toner Cartridge ordered from ourselves. We offer a 100% satisfaction guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, a member of our Customer Service Team will contact you shortly. Kindest Regards, Hannah

Posted 6 years ago

“Not happy, took 11 days to arrive! Missed my daughters birthday photos, I was going to print for her, very disappointed, won’t use this company again”

Helpful Report

Posted 6 years ago

Dear Roslyn, Thank you for your review. I am sorry to hear that there was a delay in receiving your order. I see that my colleague has sent a pre-paid returns address label to you now by email for you to send the order back to us for full refund. Please accept our apologies for any inconvenience. Best Wishes, Stephen

Posted 6 years ago

“Hi Guys, very sorry that this time you failed - I have a HP ENVY 5640 on receipt of a different Ink package - 62XL's I read the label only to find that the label stated 'For use on' various printers but not mine. I had to go to the expense of ringing your office to inquire if these Inks were suitable for my Printer - I was told yes, I suggested that it would be helpful if the comment 'and some other printers' was added to the label only to be told that was a different department. So I imagine that everyone trying these Inks for the first time have to ring you up to see if they are suitable for a 5640. You seem to have no Continuous Improvement process. I still have not needed to use them yet I hope the information given to me was correct. Delivery speed excellent if they do work I will still use yourselves”

Helpful Report

Posted 6 years ago

Dear Mr Cook Thank you for your review. The 62 and 62XL cartridges are suitable for many printers, not all of which can be listed on the boxes, and this list would grow in number as new models are produced. We do, however, list which printers are compatible with each cartridge on our website. The best way to ensure that you order the cartridges which are suitable for your printer is to input the model of your printer into the large search bar in the centre at the top of our website home page. This will then direct you to the right page. I have passed your comments onto the commercial team. Kind Regards Marianne

Posted 6 years ago

“Disappointed in the delivery of my order which took 6 days, although this included the New Year one day holiday. One of the cartridge boxes was marked light magenta, but included a magenta cartridge, which of course did not fit the particular slot in the printer.”

Helpful Report

Posted 6 years ago

I am terribly sorry delivery did not meet your expectations. The order was placed at 10pm and then dispatched the following day. Normally delivery takes between 2-4 working days. However, we do advise that we have to allow upto 7 working days for delivery, especially this time of the year. A member of the team will contact you regarding the incorrectly boxed item and we will resolve this for you as quickly as possible. Thank you for taking the time in writing your review.

Posted 6 years ago

“Invoice says £3.48 but was charged £12.48. They said they would change order from Canon own brand to there own but they didn't.”

Helpful Report

Posted 6 years ago

Good morning, Thank you for your review. A member of the team will contact you shortly to discuss this further with you. Best Wishes, Stephen

Posted 6 years ago

“NA”

Helpful Report

Posted 6 years ago

Dear Customer Thank you for your review on our website. You have not left any comments as to why you scored us 1* on the website, and we would like to help you. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 0203 001 0234 and quote the order number shown above. Alternatively please provide a preferred contact telephone number and convenient time, so one of our team can call you back. Kindest Regards Marianne

Posted 6 years ago

“Ordered 2 Black cartridges for my HP deskjet D2360. 2 arrived only one worked still waiting for a promised replacement.”

Helpful Report

Posted 6 years ago

Dear Mr Lightfoot Thank you for your review. I am sorry that you are yet to receive your replacement cartridge. As we would've expected you to have been in receipt of this now, I have resent it from our UK warehouse and it should be with you in the next day or so. Please accept my apologies for the inconvenience this has caused to you on this occasion. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne

Posted 6 years ago

“Not good I’m afraid only one of the cartridges worked”

Helpful Report

Posted 6 years ago

Dear Mr Kiernan Thank you for your review. I am sorry that you had a problem with one of the toners we supplied. One of our customer service team will contact you soon to help resolve this matter for you. Kind Regards Marianne

Posted 6 years ago

“Well the coloured ink cartridge still shows as low on ink when I only just inserted a new cartridge- the black was fine!”

Helpful Report

Posted 6 years ago

Dear Michelle, Thank you for your review. I am sorry to hear that you have been experiencing this problem with the colour cartridge. A member of the team will be contacting you shortly to discuss this further with you. Best Wishes, Stephen

Posted 6 years ago

Cartridge People is rated 4.8 based on 113,082 reviews