Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 115,209 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 115,209 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s difficult to mark, the compatible inks are useless for photo printing scarlet became maroon the yellow showed green tint, so I have thrown them away. The service however is first class; I ordered and received Canon inks and received in two days”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for your review, Unfortunately I have not been able to locate an order from you for compatible cartridges , in order for me to assist you further could you please call us on 0203 001 0234 and we will happily assist you in the best way we can. Kind Regards Louise Cartridge People

Posted 6 years ago

“Cartridges seem to have the wrong electrical connector and blocked the printer causing it to refuse to print anything Black. The colour was poor on a nozzle check too. In fact, I ended up buying more cartridges to resolve the issue but that failed to resolve it. I wasted so much ink and paper. Cartridge people did send me a new black one but that would not print either as the print head was well and truly blocked. I then bought original cartridges but they failed to resolve the issue and the printer was then changed as it was in warranty. All told the ink from cartridge people was of poor quality and failed to operate in my printer.”

Helpful Report

Posted 6 years ago

Dear John Thank you for your review. I am sorry that you have experienced a problem with the cartridges ordered from ourselves. We offer a 100% satisfaction guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, a member of our Customer Service Team will contact you shortly. Kindest Regards, Hannah

Posted 6 years ago

“Keep bloody emailing all the time”

Helpful Report

Posted 6 years ago

Dear Mr Howlett Thank you for your review. One of our customer service team will contact you directly to resolve this matter for you. Kind Regards Marianne

Posted 6 years ago

“Well despite my ordering two sets of cartridges for my printers neither set has arrived as yet. So I am still waiting to see if they show up the last set was ordered 4 days ago on Saturday 2nd March so perhaps they are still in the system. The other set, were ordered last week and the 2nd set was to ensure their arrival. But still no luck I am afraid... Now how long does it take to post things from Jersey??? Obviously longer than I knew to be the case as I used to bank there! So yours disappointedly, Derek R Peach Captain”

Helpful Report

Posted 6 years ago

Dear Derek, Thank you for taking the time to leave a review. I am sorry that you are having problems with the cartridges supplied by us. We would like to help you resolve this issue, a member of our Customer Service Team will be in touch shortly. Kindest Regards, Becky

Posted 6 years ago

“they were not compatible with my printer and I asked for return and refund but heard nothing. Can you please resolve the matter soon. Thanks”

Helpful Report

Posted 6 years ago

Dear Rafe, Thank you for your review. A member of the team will be contacting shortly to provide assistance with this. Best Regards, Simon

Posted 6 years ago

“Disappointed, the colour cartridge was not full, this is the third one I had from you and the same each time. The black cartridge is all right.”

Helpful Report

Posted 6 years ago

Thank you for your review I am sorry that you have had problems with the colour cartridges from your order. Canon printers have no way of looking inside the cartridge or detecting fresh ink. Instead the cartridge just monitors how many pages have been printed and the average page coverage since it was first installed into a printer. From this information your printer estimates the ink level of the cartridge and when it believes the ink cartridge is running low/empty will present you with the “Check Ink”, "Low ink" or a support code 1686 or 1688 message. As a result of this way of estimating ink levels, even an original Canon ink cartridge will almost certainly have some ink left when your printer warns you it is empty. Canon printers allows you to continue printing with a single button press and will usually give this prompt in a fairly sizable message once it detects that the cartridge may be empty. Simply hold down your printers STOP/RESET/RESUME button for five seconds and then release. Whilst the name with which the button is referred to may change, the symbol it is represented with will always remain the same. ( A circle with an upside down triangle inside). The cartridge should last as long if not longer than the original and we do guarantee this. A member of the team will be in touch as all items sold are covered by our 2 year guarantee.

Posted 6 years ago

“too expensive”

Helpful Report

Posted 6 years ago

Thank you for your review We do our very best to be the most competitive on the Market

Posted 6 years ago

“Print poor and now my printer keeps telling me I have low ink cartridges and they are only displaying as quarter full, not impressed, do not plan to purchase again.”

Helpful Report

Posted 6 years ago

I am sorry that you are experiencing problems with the HP 932XL / 933XL Compatible Black and Colour Ink Cartridges purchased from us. We offer full support and would like to get you printing. Customer satisfaction is paramount to us. A member of the team will contact you directly to offer assistance

Posted 6 years ago

“With the recent colour cartridge reorder I now have TWO that won,t load on my printer!!!!!”

Helpful Report

Posted 6 years ago

I am sorry to read that you have had problems with 2 cartridges purchased from us. We back all our products with our 100% 'No Quibble' Guarantee. We are very proud of our exceptionally high quality products, all of which have proven very low return rates. I see we have not had any correspondence regarding the problems you have experienced. Do you still have the cartridges in question? We offer full customer support and would like to assist you. A member of the team will be in touch to assist you.

Posted 6 years ago

“the price I paid on my recent order was £22.95 but that same day you offered the same ink at a very big discount. I am there for up set.”

Helpful Report

Posted 6 years ago

Dear Mr Campbell Thank you for your email. I am unable to see the email that you have received, I am sorry. If you could forward it to customerservice@cartridgepeople.com one of customer service team will be able to look into this for you. Kind Regards Marianne

Posted 6 years ago

“I purchased a recycled cartridge for my printer The quality is poor with smudging on the print”

Helpful Report

Posted 6 years ago

Dear Jeremy. Order: GB190211-LA2714775 Thank you for your feedback, I was very sorry to hear that you are having problems, with the toner supplied. I will ensure that a member of our Customer Service team contacts you regarding this matter, to resolve the problem for you. Kind regards, Simon

Posted 6 years ago

“I ordered both black and colour ink cartridges. They wouldn't work after trying the suggestions indicated on the instruction leaflet. I contacted Cartridge People and "Nikki" promptly answered me twice. After complying with her suggestions I still could not get the ink cartridges to work. I have written several emails since and not received one reply over a 5 day period (which included the weekend). Since your products do not work with my printer I want to return them but can't get a response. And at this point, no I wouldn't recommend you. Edited .... Cartridge People have been in touch and resolved my problem. Nick couldn't have been more helpful and understanding. I'm changing my rating from the original two to 9 ...”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I'm sorry to hear that you have had an issue with the cartridges supplied by us. We have tried to contact you via email, however we have not received a response? Therefore, a member of our customer service team will contact you shortly in order to resolve your. issue. Kind regards, Hannah

Posted 6 years ago

“My cartridges arrived. They were the right ones. Although I indicated that I did not want to receive any e-mails, I have been beseiged by requests to write a review. Although I elected not to create an account at point of purchase, I was sent one by e-mail. I do not appreciate being pestered. I just want to buy a product and get on with life. For this reason, I have no intention of using this company again.”

Helpful Report

Posted 6 years ago

Dear Nick, Thank you for your review. I am sorry to hear that you feel this way in regards to receiving review emails. I will arrange for your account to be removed from our systems so you will not receive them again. If we can be of any further assistance then please let us know. Best Wishes, Stephen

Posted 6 years ago

“Telephone conversation I agreed a supply of ink, quoted at £12. Ink arrived two days later with enclosed invoice listing £15. How would you feel ? How would you feel ?”

Helpful Report

Posted 6 years ago

Dear Mr Nixon Thank you for your review. Can you please send the link showing this lower price to customerservice@cartridgepeople.com and we will be able to look into this further. I look forward to hearing from you soon. Kind Regards Marianne

Posted 6 years ago

“Just taken delivery of 2 cartridges for my canon printer. The first had a chip that didn’t look right and it confused the printer and didn’t work. The second was fine. This is the second time I’ve had a faulty cartridge. Customer services said they are made by different manufacturers and some don’t work with the printer even though they’re advertised as being compatible. Both times I have received a free replacement but concerned about quality control and consistency of Cartridge People’s products and unlikely to make further purchases.”

Helpful Report

Posted 6 years ago

I am sorry to read that over the past 2 years of purchasing with us you have had 2 unsuitable ink cartridges. We do have an extremely low returns rate for faulty inks and will always offer our full guarantee. All our products are manufactured to the highest standards, and sourced only from manufacturers with exacting standards, many holding ISO9000/9001/9002 quality and ISO 14001 environmental standards. I apologies for any inconvenience you may have been caused

Posted 6 years ago

“Felt the info. on the site was misleading, we thought we were purchasing double the amount we received, especially comparing it with the genuine Canon ink cartridges. In view of the fact it cost us almost £3 to return the goods we're not very satisfied.”

Helpful Report

Posted 6 years ago

I am sorry that you felt our website wasn't clear regarding placing your order. This feedback has been passed to the relevant department to have a look at. I see as a greed a full refund for the order has been processed for you.

Posted 6 years ago

“The service is very good. The product is good. I hate the continual emails, they are intrusuve and totally unnecessary as I will find you when I need you. Without these you would score Very Good.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry if you feel you are receiving too many promotional emails from us. By all means I am happy to remove you from our mailing lists if you wish? I apologise for any inconvenience caused. Kindest regards, Simon Bennett

Posted 6 years ago

“I wanted a genuine cartridge not a copy. Their site pushes you again and again during checkout to buy their copies. Then, right after order we get a pushy unsolicited sales call AGAIN trying to sell us copy items. We have no time for spammy sales calls and I bought what I needed, and I didn't want a copy or I'd have bought one. The item I ordered arrived OK at a decent price, but wont use them again as I don't want mithering like that.”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for your review. I am terribly sorry to hear of this and I will be sure to pass this on to the sales manager. The reason for the call is to see if we can save our customers money and not to come across as pushy or cause inconvenience. I can ensure that you do not receive any further calls from our sales team. Kind regards, Simon Bennett Cartridge People

Posted 6 years ago

“The purchased black ink cartridge did not work, forcing me to purchase another from a high street store, at a price of 50% more, to enable me to work out whether the former cartridge was at fault - needless to say this newly purchased cartridge worked. Have been in touch with suppliers, who gave good service, and now am awaiting a refund.”

Helpful Report

Posted 6 years ago

Dear Mrs Walters Thank you for your review. I am sorry that you had a problem with the cartridge we supplied, it is very unusual for an original cartridge to fail to work correctly. However, I am pleased to hear that your problem was dealt with well and look forward to receiving back the returned cartridge to enable us to refund you in full. Kind Regards Marianne

Posted 6 years ago

“My cartridges don’t fit, I ordered for HP officejet 3835 but they don’t fit”

Helpful Report

Posted 6 years ago

Dear Jacqui, Thank you for your review. I am sorry to hear that you have had an issue with the cartridges purchased from us. Having looked at your order notes, and the printer you have mentioned in your review, it appears that you have ordered incorrectly for your printer. We are happy to refund or credit for any items ordered incorrectly within 14 days of purchase. A member of our customer service team will contact you shortly to discuss your options. Kindest regards, Hannah

Posted 6 years ago

Cartridge People is rated 4.8 based on 115,209 reviews