Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,915 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently I purchased a cartridge from you and I experienced polite manner with your staff. I found the cartridge is faulty and therefore I have returned it to you requesting a refund. I would be grateful if you would be kind enough to make the refund as soon as possible.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your review. I am sorry to here that you had a problem with a toner supplied by us. As soon as the warehouse have received the toner back the refund will be processed. If you require any further assistance please do not hesitate to contact us on 02030010234. Kind Regards Siobhan

Posted 1 year ago

“The ink was fine and the price good. What was annoying was a barrage of phone calls trying to sell me alternative products.”

Helpful Report

Posted 1 year ago

Dear John, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. If you have any queries or further feedback please contact us. Kindest regards, Siobhan

Posted 1 year ago

“After loading the new black cartridge the printer does not accept it stating it is incompatible. Tried again with the same result.”

Helpful Report

Posted 1 year ago

Dear Dom Thank you for your review. I am sorry to hear you are experiencing an issue with a cartridge supplied by us. I will get a member of our Customer Service team to contact you to resolve the issue. Kind Regards Siobhan

Posted 1 year ago

“The cartridge with pink ink burst inside the printer.”

Helpful Report

Posted 1 year ago

I am sorry to read that you have had an issue with an item purchased from us. I don't appear to be able to find any correspondence from you. A member of our technical team will give you a call today.

Posted 1 year ago

“The HP cartridges came speedily & well packaged, The upselling call after I initially ordered asking I change my order to own brand cartridges & stating the ones I had bought weren’t as good was pushy & unnecessary, I felt like cancelling the order. Really spoilt the whole experience”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Cartridge People. We appreciate your feedback. We apologize that you were not satisfied with the upselling call. I am sorry that you felt it was pushy and unnecessary and it really spoilt the whole experience. Our goal is to offer great customer service and we take your feedback seriously. This call will be listened too. You have been removed from any future calls. Thank you again for your feedback.

Posted 1 year ago

“The last cartridge bought was a branded one that works well but the one I bought previously was a recycled one which must have a default as it's full of ink but it doesn't come out in printing as it should ... So no more recycled cartridges from you ... Which is a shame really..”

Helpful Report

Posted 1 year ago

I am sorry to hear that you have experienced issues with an order from us. I have been unable to locate this order. Please contact us, we have a huge kit bag of trouble shooting and a great team to support you. Along, with our satisfaction guarantee. https://www.cartridgepeople.com/info/contact-us

Posted 1 year ago

“What works well - prices are the best I can find. What doesn't work - 'compatible' doesn't mean compatible in my books. HP Printer (relatively new) blocks the Cartridge People product with Firmware. Solution (apparently) is to 'adjust' every time a new cartridge is added. Not 'compatible' in my books as I have been left without printing capacity in the meantime.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your feedback. I am sorry to hear the cartridges did not work, unfortunately HP do update firmware regularly which then blocks the cartridges. We do advise to turn off the automatic updates to prevent this from happening. We have refunded for the non working items and upgraded the delivery on your new order to apologise for the inconvenience caused. Kind Regards, Sarah R

Posted 1 year ago

“Normally good but the last cartridge I received only worked for one day Hoping for a free replacement”

Helpful Report

Posted 1 year ago

Good afternoon David, Thank you for your review. I am sorry you had a problem with a cartridge from your recent order. One of the customer service team will contact you soon to help resolve this. Kind Regards Marianne

Posted 1 year ago

“I had a call before my order was shipped asking if I wanted to change my order. I did not and I didn’t appreciate the call. It’s not something I want so I won’t be using Cartridge People again.”

Helpful Report

Posted 1 year ago

Thank you Tony for taking time to provide us with your feedback about Cartridge People. We truly appreciate your opinion and insights. We need to ensure we are providing our customers with excellent service and do not want to cause any inconvenience. I can confirm you will not receive any future calls offering our own brand cartridges and deals. Kind regards, Simon

Posted 1 year ago

“The "compatible" cartridges I've been getting (304) - need too much cleaning and the QR's I've printed have been unuseable!”

Helpful Report

Posted 1 year ago

Good afternoon Mr Searle, Thank you for your review. I am sorry you have not been happy with your recent purchase. One of our customer service team will contact you soon to help resolve this. Kind Regards Marianne

Posted 1 year ago

“Within 5 minutes of ordering I was contacted by phone and asked to consider changing my purchase for a copy product. If I wanted a copy I would of ordered one.”

Helpful Report

Posted 1 year ago

Good morning Karl, Thank you for your review. I am sorry that you were not happy with our aftersales call. I can confirm your account has been suppressed and you will not be contacted again. Kind Regards Marianne

Posted 1 year ago

“Bought one cartridge of black Epson like ink. Delivery was great at two to three days. Had already bought three colour cartridges from Wilco and was installing all four together. Wilco cartridges had plastic clip over nozzle which came off easily. The black cartridge however had clear cling film stuck over the nozzle which was extremely difficult to remove resulting in ink over my fingers. On printing first time the levels of ink showed Wilco cartridges full but the black cartridge was showing only just over half full. Why?”

Helpful Report

Posted 1 year ago

Good afternoon John, Thank you for your review. One of our customer service team will contact you soon to help resolve this matter for you. Kind Regards Marianne

Posted 1 year ago

“on your advice i changed my order from Epson cartridges to your substitute. Unfortunately the printer regected them so i returned them with a request for a refund. i am still awaing the refund”

Helpful Report

Posted 1 year ago

Dear Mr Brian Footitt Thank you for your review. I am sorry to hear of the problem you had with our Cartridges. I can see this was fully refunded, I will arrange for a member of our Customer Service team to contact you to resolve. Kind Regards Siobhan

Posted 1 year ago

“Unfortunately 1 cartridge was faulty nad now I have discovered |I have been sent 2 magenta and no cyan!!”

Helpful Report

Posted 1 year ago

Good morning Thank you for your review. I am sorry you were in receipt of a faulty toner from ourselves. I can see you have contacted us directly and a replacement has been despatched. I apologise for the inconvenience. Kind Regards Marianne

Posted 1 year ago

“I ordered a set of HP cartridges and shortly after had a fone call suggesting I change the order to a compatible set as they were a lot cheaper. I voiced my concern following a previous experience using them where print quality and reliability was an issue. However, the caller convinced me that a change of ink formula had improved this so I went ahead and bought the compatible ones. Once installed I got a “printer error” message and no amount of rebooting and checking would clear it. I even put the old genuine cartridges back in but the message remained. After talking to friends it seems that HP have chip codes that cause this to happen. So, my printer had died and I had to replace it. Moral: buy genuine HP cartridges in future. After this tale of woe I must commend Cartridge People for their quick response to my queries and to refunding my money. By all means use this company but buy genuine!”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave us a review. I was very sorry to read that you had problems with the cartridges supplied by us. I can see the refund that has been issued for you. Once again please accept my apologies, and if we can help any further, please do not hesitate to contact us. Kind Regards Simon

Posted 1 year ago

“I have been satisfied in the past but my last order for my office jet cartridges seems to be poor colour my results do not come out in decent colours especially yellow far too bright”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave us a review and I am sorry that you are having problems with a cartridge supplied by us. you are covered by our guarantee therefore I will arrange for a member of our team to contact you as soon as possible. Kind Regards Louise

Posted 1 year ago

“The reason I only gave a 2 is entirely due to your very hard sell of your own brand ink cartridges. I can forgive the constant pop-ups of these own brand cartridges on your website, which, although very annoying, is, I suppose, par for the course, but what I can't really forgive is being phoned immediately after the purchase went through, along with an email sent to me asking me to phone you about my order. Worried that something had gone wrong, I phoned, at my own expense, only to find more very hard sell of your own brand cartridges. The lady on the phone was very friendly and polite, but I did resent this tactic of trying to make me buy your own brand. In fact, the only thing that stopped me giving you a 1 instead of a 2 was the fact that the free delivery arrived very quickly, which was a pleasant surprise, and I felt that deserved a point. Also, I thought it odd that, when filling in my details, the 'home phone number' slot is obligatory, and you can't continue without filling it in. It took me a few minutes to work out that, having only a mobile number, I could put my mobile number in the 'home number' slot, and leave the 'mobile number' slot empty. An additional annoyance was being forced to open an account before I could buy something! I prefer buying this sort of thing as a guest, rather than having to open an account and think of yet another password! All in all, it was not a pleasurable experience at all! I'm not sure if I want to go through all that again!”

Helpful Report

Posted 1 year ago

Thank you so much for giving us your honest feedback about your experience with Cartridge People . We really appreciate you taking a moment to let us know about your experience and we apologize for what happened. I will ensure that you are not contacted again regarding our own branded products and will pass on your feedback about the contact telephone number field on our website to the relevant department. Once again please accept my apologies for any inconvenience caused. Kind Regards Louise

Posted 1 year ago

“The ink bottles I ordered for my Epson L805 inkjet printer arrived very promptly. They are the correct inks for my printer. However, they are also less than a month from the recommended sell-by date on the label.”

Helpful Report

Posted 1 year ago

“I like your products, but the cost rise is excessive compared to my last purchase.”

Helpful Report

Posted 1 year ago

Thank you for your feedback about Cartridge People. We appreciate you taking time out of your day to share your experience with us. We apologize for any excess price rises that compare to your last purchase. We try to stay as competitive as we can, we do have a price promise on the Original Cartridges and we also have lots of different special offers if this helps. We're constantly looking for ways to improve our products and services, so we would really appreciate it if you could tell us how we can make things better in light of the cost rise. I would say that prices do fluctuate and do tend to come back down in price at times. Thank you.

Posted 1 year ago

“Dear Cartridge People, last week or thereabouts I purchased from you a cartridge H-304, colour Black, for my H.P. Deskjet 3760 Printer. It arrived the next day, as is usual from you. I installed it into the printer, set up for printing some documents, then noticed that the ink level was only showing one third full! I had previously a black H-304 cartridge installed, purchased from you, but it was starting to smudge the printing badly so that is why I had to order a new one. I am using the near empty cartridge to write this to you, as I have no other ink cartridge to use. Please advise me what you can do to help, as I hav been a customer of yours for some time and have always been extremely pleased with your product and service. Kind regards, Peter Hill.”

Helpful Report

Posted 1 year ago

Dear Peter, Thank you for taking the time to provide us with feedback about your experience with Cartridge People. We apologize for the issues you faced when you purchased our HP 304 ink cartridge and installed it into your Printer. It is disheartening to know that the printer only showed one third full ink level after you installed it. We understand that you had to order a new cartridge as the one you had previously purchased from us was starting to smudge the printing badly. We apologize again for any inconvenience this has caused and would love to know how we can make things better. Please feel free to reach out to us so that we can work together on a solution. Thanks again for your valuable feedback. Sincerely, Cartridge People

Posted 1 year ago

Cartridge People is rated 4.8 based on 114,915 reviews