Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 112,997 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 112,997 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately 1 cartridge was faulty nad now I have discovered |I have been sent 2 magenta and no cyan!!”

Helpful Report

Posted 1 year ago

Good morning Thank you for your review. I am sorry you were in receipt of a faulty toner from ourselves. I can see you have contacted us directly and a replacement has been despatched. I apologise for the inconvenience. Kind Regards Marianne

Posted 1 year ago

“I ordered a set of HP cartridges and shortly after had a fone call suggesting I change the order to a compatible set as they were a lot cheaper. I voiced my concern following a previous experience using them where print quality and reliability was an issue. However, the caller convinced me that a change of ink formula had improved this so I went ahead and bought the compatible ones. Once installed I got a “printer error” message and no amount of rebooting and checking would clear it. I even put the old genuine cartridges back in but the message remained. After talking to friends it seems that HP have chip codes that cause this to happen. So, my printer had died and I had to replace it. Moral: buy genuine HP cartridges in future. After this tale of woe I must commend Cartridge People for their quick response to my queries and to refunding my money. By all means use this company but buy genuine!”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave us a review. I was very sorry to read that you had problems with the cartridges supplied by us. I can see the refund that has been issued for you. Once again please accept my apologies, and if we can help any further, please do not hesitate to contact us. Kind Regards Simon

Posted 1 year ago

“I have been satisfied in the past but my last order for my office jet cartridges seems to be poor colour my results do not come out in decent colours especially yellow far too bright”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave us a review and I am sorry that you are having problems with a cartridge supplied by us. you are covered by our guarantee therefore I will arrange for a member of our team to contact you as soon as possible. Kind Regards Louise

Posted 1 year ago

“The reason I only gave a 2 is entirely due to your very hard sell of your own brand ink cartridges. I can forgive the constant pop-ups of these own brand cartridges on your website, which, although very annoying, is, I suppose, par for the course, but what I can't really forgive is being phoned immediately after the purchase went through, along with an email sent to me asking me to phone you about my order. Worried that something had gone wrong, I phoned, at my own expense, only to find more very hard sell of your own brand cartridges. The lady on the phone was very friendly and polite, but I did resent this tactic of trying to make me buy your own brand. In fact, the only thing that stopped me giving you a 1 instead of a 2 was the fact that the free delivery arrived very quickly, which was a pleasant surprise, and I felt that deserved a point. Also, I thought it odd that, when filling in my details, the 'home phone number' slot is obligatory, and you can't continue without filling it in. It took me a few minutes to work out that, having only a mobile number, I could put my mobile number in the 'home number' slot, and leave the 'mobile number' slot empty. An additional annoyance was being forced to open an account before I could buy something! I prefer buying this sort of thing as a guest, rather than having to open an account and think of yet another password! All in all, it was not a pleasurable experience at all! I'm not sure if I want to go through all that again!”

Helpful Report

Posted 1 year ago

Thank you so much for giving us your honest feedback about your experience with Cartridge People . We really appreciate you taking a moment to let us know about your experience and we apologize for what happened. I will ensure that you are not contacted again regarding our own branded products and will pass on your feedback about the contact telephone number field on our website to the relevant department. Once again please accept my apologies for any inconvenience caused. Kind Regards Louise

Posted 1 year ago

“The ink bottles I ordered for my Epson L805 inkjet printer arrived very promptly. They are the correct inks for my printer. However, they are also less than a month from the recommended sell-by date on the label.”

Helpful Report

Posted 1 year ago

“I like your products, but the cost rise is excessive compared to my last purchase.”

Helpful Report

Posted 1 year ago

Thank you for your feedback about Cartridge People. We appreciate you taking time out of your day to share your experience with us. We apologize for any excess price rises that compare to your last purchase. We try to stay as competitive as we can, we do have a price promise on the Original Cartridges and we also have lots of different special offers if this helps. We're constantly looking for ways to improve our products and services, so we would really appreciate it if you could tell us how we can make things better in light of the cost rise. I would say that prices do fluctuate and do tend to come back down in price at times. Thank you.

Posted 1 year ago

“Dear Cartridge People, last week or thereabouts I purchased from you a cartridge H-304, colour Black, for my H.P. Deskjet 3760 Printer. It arrived the next day, as is usual from you. I installed it into the printer, set up for printing some documents, then noticed that the ink level was only showing one third full! I had previously a black H-304 cartridge installed, purchased from you, but it was starting to smudge the printing badly so that is why I had to order a new one. I am using the near empty cartridge to write this to you, as I have no other ink cartridge to use. Please advise me what you can do to help, as I hav been a customer of yours for some time and have always been extremely pleased with your product and service. Kind regards, Peter Hill.”

Helpful Report

Posted 1 year ago

Dear Peter, Thank you for taking the time to provide us with feedback about your experience with Cartridge People. We apologize for the issues you faced when you purchased our HP 304 ink cartridge and installed it into your Printer. It is disheartening to know that the printer only showed one third full ink level after you installed it. We understand that you had to order a new cartridge as the one you had previously purchased from us was starting to smudge the printing badly. We apologize again for any inconvenience this has caused and would love to know how we can make things better. Please feel free to reach out to us so that we can work together on a solution. Thanks again for your valuable feedback. Sincerely, Cartridge People

Posted 1 year ago

“Unfortunately the cartridge was not suitable for my printer the paper was good quality however”

Helpful Report

Posted 1 year ago

Dear Barbara, Thank you so much for taking the time to share your experience with Cartridge People, Barbara. We really appreciate your feedback. We are sorry to hear that the cartridge was not suitable for your printer, I will get a member of our Customer Service team to contact you to resolve. Kind Regards Siobhan

Posted 1 year ago

“Very disappointed this time with my order. I needed to change 2 inks and neither of them will work. No ink coming out at all. I have ordered many times before and never had a previous problem”

Helpful Report

Posted 1 year ago

Dear Catherine, Thank you for taking the time to leave us a review and I am sorry that you are having problems with the cartridges supplied by us. I have looked at your order and can see that you have also emailed in and that my colleague Rachel is dealing with your query. Kind Regards Louise

Posted 1 year ago

“I ordered a set of 8 natural box files which are nicely made and good value for money. But Unfortunately two of the box files were badly damaged. Must have happened in transit, so better packaging required with a reminder to handlers, ie, fragile labelled on the box would be a good idea.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your feedback, I do apologise you have experienced a problem with your order. A member of our customer service team will be in contact with you to help resolve the issue. Kind regards Rachel

Posted 1 year ago

“Had a problem with the own brand cartridges. Black XL cartridge was leaking, got ink everywhere. Contacted Cartridge people who offered a replacement under guarantee. Replied to their email accepting offer of replacement, heard nothing since and not received a replacement.”

Helpful Report

Posted 1 year ago

Dear Graham, Thank you for taking the time to leave a review for us and I am sorry that you received a leaking cartridge from us. I have looked at your order and unfortunately it appears that we didn't receive your reply, I am sorry about that. I will arrange for someone to contact you as soon as possible and get a replacement sent out today for you. Kind Regards Louise

Posted 1 year ago

“Bought from this site because they advertisebthey donate 12.5% when ordered via easyfundraising portal. THEY REFUSED TO MAKE THE DONATION”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your review, I can see that you have ordered original toners. Please kindly see the below terms and conditions. We apologise for any inconvenience caused. Terms and conditions *Donations are not paid on purchases of original toner, HP toner *Please note that all sales completed through the Google Checkout will receive a 3.5% donation, *Please note, purchases made via your mobile or tablet will not generate a donation. Please use your computer to ensure your cause benefits. *If you use an offer or vouchercode not displayed on the easyfundraising site then your order may not be eligible for a donation. With the printer donation no donation is paid on printer warranty - only the actual printer. Kind Regards Dan H

Posted 1 year ago

“I am very disappointed having been assured that your cartridges were interchangeable with HP genuine. One of the cyan cartridges refuses to load and the other when printing everything is blue! The end presented to the cartridge bay us a different shape to the original The black cartridge works but is identified by the printer as foreign to it NOT HAPPY - if i did not have an old printer I would have been stuffed and very very cross!!”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for leaving feedback. I am sorry that you have had an issue with the items purchased from us. One of our team will be in touch shortly. Kind Regards Dan H

Posted 1 year ago

“After my purchase, I was called by a representative who tried to sell me their own brand of cartridge instead of the original manufacturer of the cartridge. You already make it very clear that you wish to sell me your own product as a separate window opens up on adding my desired cartridge to the basket. Therefore I do not need to be called after my purchase to change my mind. I find it all condescending and unnecessary. Aren't there already enough nuisance calls? When you believe in your own product instead of the original ones great but leave the choice to me the customer who is quite capable to choose what he wants.”

Helpful Report

Posted 1 year ago

Thank you Jozef for taking a moment to provide us with your feedback about Cartridge People. We truly appreciate your opinion and insights. We need to ensure we are providing our customers with excellent service and do not want to cause any inconvenience. I can confirm you will not receive any future calls offering our own brand cartridges and deals. Kind regards, Emma

Posted 1 year ago

“Didn't appreciate receiving an unsolicited phone call trying to persuade me to change my order from the original Epson brand to a substitute. this will be a factor in deciding whether to reorder in future.”

Helpful Report

Posted 1 year ago

“Found cartridges were below standard, problem printing fault with ink”

Helpful Report

Posted 1 year ago

Dear Frank, Thank you for taking the time to leave a review. I was very sorry to read that you are having issues with the cartridges supplied. I will arrange for a member of our Customer Service team to contact you to try to resolve the issues. Once again please accept my apologies. Kind regards Simon

Posted 1 year ago

“Customer service was fantastic. Delivery was quick and efficient, and when the cartridges didn't seem to work I was immediately sent a full set of replacements. Unfortunately they didn't work either, on my Canon Pixma Pro 10S. But putting the genuine Canon cartridges back in place at least proved that no lasting damage had been caused, as they worked perfectly. Ultimately though, I spent a considerable sum on cartridges that I can only throw in the bin, so I can't give a good review score.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to review Cartridge People. We really appreciate it. We're sorry to hear that the cartridges didn't work on your Canon Pixma Pro 10S, and that you had to throw them away. That must have been a disappointment. Let us know if there's anything we can do to make it better. Again, thank you for your feedback, it is invaluable to us.

Posted 1 year ago

“supplied cartridge that was over a year out of date”

Helpful Report

Posted 1 year ago

Thank you Derek for taking the time to share your experience with Cartridge People. We apologise for the date issue of the supplied cartridge being out of date for over a year. I can see a member of our Customer Service team has spoken to you directly and have resolved this with you. We value your feedback and are sorry for the inconvenience this has caused.

Posted 1 year ago

“I thought from the description that I would be getting genuine Canon cartridges but my misreading of the description resulted in compatiubles being supplies”

Helpful Report

Posted 1 year ago

Thanks so much, Phil, for taking the time to share your feedback about Cartridge People. I appreciate you bringing to my attention the issue you experienced - that you thought you would be getting genuine Canon cartridges but received compatibles instead. Please accept my sincere apologies for the misunderstanding. Is there anything else we can do to make things better? If so please contact the team directly.

Posted 1 year ago

“Did not work with my HP printer have requested a refund.”

Helpful Report

Posted 1 year ago

Dear Brenda, Thank you for your review. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 1 year ago

Cartridge People is rated 4.8 based on 112,997 reviews