Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 112,985 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 112,985 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was at home at the alleged time of delivery but never heard a door bell ring. Then received an e-mail saying delivered to a neighbour accompanied by a message saying left at a pick up point 0.7 miles away. Had a lot of trouble identifying drop off point . Nearest point a Morrisons shop at top of road at Post Office on same opremnises. It was not thee. Next point a petrol station in Hoylake. It was not there but they told me a different Petrol Statione in the opposite direction a long way from my house. Eventually got it there. As I cannot drive at prersent I had to do a lot of walking! I paid extra for next day delivery. It was not delivered nest day.”

Helpful Report

Posted 9 months ago

Good afternoon Mr Allan, Thank you for your review. I am sorry there was a problem with the delivery of your order, DPD are normally very reliable and this will be looked into. I can confirm that I have refunded the extra delivery charge you paid back to the original payment method. Please accept my apologies once again. Kind Regards, Marianne

Posted 9 months ago

“Item did not arrive despite you supposedly chasing the couriers”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to share your feedback on your experience with Cartridge People. We really appreciate customers like yourself who let us know about their experiences, as it helps us improve our services. We are truly sorry to hear that your item did not arrive, despite our efforts to chase the couriers on your behalf. We understand how frustrating it can be when expectations are not met. Please accept our sincere apologies for any inconvenience this may have caused you. We are committed to rectifying this issue and would love to hear your thoughts on how we can make things better. Your input is invaluable to us, and we want to ensure that we learn from this experience and provide a more seamless and satisfactory service in the future. Once again, thank you for bringing this matter to our attention and for giving us the opportunity to improve. We value your business and hope to have the chance to serve you better in the future.

Posted 9 months ago

“I'll never buy from them again. Strangely, these clowns keep asking for reviews, so I'll keep posting them.”

Helpful Report

Posted 9 months ago

Thank you for your review and I am sorry you feel this way. I understand you are disappointed not to receive your order the next day but as you placed the order at nearly 10pm, I'm afraid there was no one here at that time of night to pick, pack and dispatch it. Thank you for your comments though.

Posted 9 months ago

“very disappointed and frustrated. Ordered 4 new HP genuine toners. Received a call from Cartridge People saying that they would offer a discount if I would go for the matching toners with HP chip and would excellent quality. Firstly received only 3 toners that fitted my printer. Secondly, very fiddly to install as when I pulled the plastic strip I got full of colour powder. Thirdly my printer still doesn't recognise the toners and is saying that they are empty.....I say, where is the HP chip? This is horrible service, product and not even 1 phone number works to call them back. Very disappointing and still waiting for their response and 4th toner to fit the machine”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to share your experience with us at Cartridge People. We truly appreciate your feedback, and I would like to extend my sincerest apologies for the issues you encountered. I understand how frustrating it must have been to receive only 3 toners instead of the expected 4, and to experience difficulty during the installation process. It's unacceptable that your printer still does not recognize the toners and is indicating they are empty, especially considering the assurance of the HP chip. I sincerely apologize for the inconvenience caused by our products. We strive to provide excellent quality and reliable customer service, and we deeply regret falling short of meeting your expectations. To make matters worse. Rest assured, we are committed to finding a resolution for you promptly. Your satisfaction is of utmost importance to us, and we want to make things right. Our phone lines are now up and running so please feel free to call us on 0203 001 0234, alternatively you can email us on customerservice@cartridgepeople.com and there is also a 'contact us' form on our website you could fill out. Once again, we apologize for any frustration caused. Please do contact us so we can have the opportunity to get this resolved for you. Thank you for bringing these concerns to our attention, and we will work on preventing this from happening again.

Posted 9 months ago

“I have had great service from you in the past, but sadly not this time. I ordered the right make of cartridges for my printer, but the invoice showed a different make. Unfortunately I didn't pick this up as, the moment I had placed the order, I had a phone call, email and voicemail inviting me to buy the XL version of your "compatible" cartridge, at an extra £7. The compatible cartridge (for the wrong make) didn't fit in my machine, which I only found out when I tried to load it. And because I had opened the vacuum packaging, you would not refund me the cost. I hate to say this, but I will not be using you again.”

Helpful Report

Posted 9 months ago

Dear Katriona, Thank you for your feedback. I was very sorry to read that the incorrect cartridges had been ordered. Unfortunately, as previously advised we are unable to accept items that are opened to our warehouse as we would be unable to sell them. I would advise to try to sell them on or recycle them. If you require any further assistance, please don't hesitate to contact me. Kind Regards, Cartridge People

Posted 9 months ago

“Recently ordered HP deskjet 413 cartridges and they don't work in my printer put the old ones back in and they work - ordered a new printer as that comes with cartridges !!”

Helpful Report

Posted 9 months ago

Dear Andrew Thank you for your review, I am sorry that you are having problems with the cartridges supplied by us, you are covered by our guarantee therefore I will arrange for you to be contacted so that we can try to get this resolved for you as soon as possible. Kind Regards Simon

Posted 9 months ago

“Didn't work in printer Expensive Annoying”

Helpful Report

Posted 10 months ago

Dear Erika, Thank you for your review, I am sorry that you are having problems with the cartridges supplied by us, you are covered by our guarantee therefore I will arrange for you to be contacted so that we can try to get this resolved for you as soon as possible. Kind Regards Louise

Posted 9 months ago

“After ordering 2 x original Samsung Toner cartridges, I received a phone call from Cartridge People saying that their compatible cartridges are very good and do not leak toner, so I was talked into giving them a try.......what a mistake and waste of money that was. After persevering for 4 x months I have given up and put them in the bin. I have put up with toner leaking out of the compatible cartridges all over the paper being printed plus all over the inside of my printer, which I have now had to replace. Do NOT buy compatible cartridges, stick with the originals.”

Helpful Report

Posted 10 months ago

Good Morning, Thank you for taking the time to leave us a review, I am sorry to hear that you have had a problem with the toners supplied by us, you are covered by our guarantee, therefore I will arrange for a member of our team to contact you regarding this. Kind Regards Louise

Posted 9 months ago

“I have yet to receive the goods purchased over 7 days ago”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave a review. I am sorry that you have not received your order from us however, I can see that a member of our team has been in contact with you following a review on our website and resolved the issue for you by issuing you a replacement order. Kind Regards, Cartridge People

Posted 10 months ago

“I have two HP printer and both have Cartridge People own brand cartridges installed. This morning both have gone wrong. The funny thing is one of them has a hp cartridge in and its working fine. Not very happy that cant be sprted and all I have been offered is a replacement or refund. It doesent help small businesses...looks like Im going to have to go back to HP originals and swallow the price. Thanks cartridge people”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave a review. I am sorry to hear that you experienced with 2 of the toners from the order and after troubleshooting we have followed our correct procedure of offering to replace the toner cartridges or refund you for the 2 faulty toners which is our process. Kind Regards, Gemma

Posted 10 months ago

“The cartridgrs didnt fit my machine as the seller who called had said they would. So i asked for a fefund and theywanted me to jump thru hoops to get a refund. I later dealt with LUCY A . Who sorted my refund out without quibble as it was clear the cartridges werent compatible for my machine”

Helpful Report

Posted 10 months ago

Thank you for taking the time to provide us with your feedback on your experience with Cartridge People. We truly appreciate your input and apologise for the inconvenience caused by the cartridges not being compatible with your machine. We are glad to hear that Lucy was able to quickly and without quibbles sort out your refund for you. We understand that going through unnecessary hoops for a refund can be frustrating, and we apologize for any inconvenience this may have caused. At Cartridge People, we strive to provide a hassle-free experience for our customers, and incidents like these are certainly not reflective of our usual high standards. We value your suggestions for improvement and would love to hear more from you on how we can make things better. Your feedback is essential in helping us enhance our service and ensure a seamless experience for all our valued customers. Once again, we genuinely appreciate your feedback and apologize for any inconvenience caused. We hope to have the opportunity to serve you again in the future, and we'll work diligently to ensure a more positive experience for you. Thank you for your understanding and patience.

Posted 10 months ago

“Evri their couriers delivered to the wrong house not mine but did not address the problem . They told me to ask for my money back. I tophoned Cartidge People to find out where my goods were. They told me the house number and to go to the house and collect them!! I resfused and got my money back. I bought cheaper on Amazon and with a delivery the next day.”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to provide your valuable feedback regarding your recent experience. We sincerely apologise for the inconvenience you faced when Evri, our couriers, delivered your order to a neighbour. We are truly sorry for any frustration or inconvenience this may have caused you.

Posted 10 months ago

“Had difficulty ordering online, but a telephone call to Cartridge People sorted it out for me. I received my xl cartridges and have installed them in my printer and now my printer won't work?”

Helpful Report

Posted 10 months ago

Dear Christine, Thank you for your review. I am sorry to hear you have had an issue with the cartridges received. I can see you haven't contacted us as of yet regarding the issue so I will arrange for a member of the customer service team to give you a call. Kind regards, Emma

Posted 10 months ago

“After I ordered a cartridge at full price I noticed 5 minutes later I had received an email with a 25% off why did I have to pay full price so from now on I will deal with Amazon”

Helpful Report

Posted 10 months ago

Dear Donald, Thank you for your review. I will arrange for a member of our customer service team to contact you regarding the discount you have received to see if we can honour this for you. Kind regards, Emma

Posted 10 months ago

“Avoid:Offers Cheap Prices at the Cost of Quality and Service Initial Purchase and Expectations I recently purchased a BROTHER label printer from cartridgepeople, attracted by its advertised features of wireless printing and battery operation. The company offered the printer at a slightly cheaper price than other retailers, which seemed like a good deal at the time. Unfortunately, my experience with both the product and the company's customer service was far from satisfactory. Product Issues Upon receiving the printer, I quickly discovered that the WiFi functionality was not working as expected. I had chosen this model specifically for its supposed ability to print wirelessly and run on battery power, as it was crucial for my needs. However, the printer can’t print by battery. Dealing with Customer Service The day after receiving the product, I emailed them to report the issue. Instead of offering a direct solution or replacement, they instructed me to contact the BROTHER to handle the claim. This was disappointing, as I expected the company from which I purchased the product to assist directly with such issues. Manufacturer’s Response After reaching out to BROTHER, their technician initially confirmed that the printer was faulty. I was hopeful that this would lead to a straightforward resolution. However, to my frustration, they later called back to inform me that the printer was functioning as designed. The explanation was perplexing: although it was marketed as a battery-operated printer, it could not actually print wirelessly on battery power alone. The printer required AC power to turn on before it could switch to battery mode. The Back-and-Forth Confusion Confused by the conflicting information, I once again contacted cartridgepeople. They communicated with BROTHER and eventually confirmed that the printer was indeed faulty. This back-and-forth took three days, leaving me without a clear understanding of whether the product met my initial expectations. Lack of Support and Misleading Information Before attempting to return the product, I expressed my frustration that the printer did not match the description and was not performing as advertised. The response from cartridgepeople Technical Support was dismissive. They stated that they don't list out what a product can't do and insisted that since the product was not technically "faulty," I should return to the manufacturer for any issues. This statement highlights their lack of helpfulness and unwillingness to assist customers beyond the sale. It became clear that they were only interested in selling the product, not supporting it or ensuring customer satisfaction. I raised a question: if I need an AC power source to use the printer, what is the point of it being battery-operated in the first place? The whole concept of a battery-powered printer is to provide portability and convenience in locations where AC power is not available. The product failed to meet this basic expectation, but they don’t think this is an issue. Return Process and Policy Issues Given the misleading product description and the initial confirmation of a fault, I decided to return the printer. I expected a straightforward return process, especially since the item was not as described. However, cartridgepeople refused to accept my return, claiming it was an "unwanted item" rather than a faulty product. The company spent three days trying to determine the fault but expected me, as a customer, to know all these technical details before purchase. They also informed me that any return could result in a reduction of up to 25% of the refund if the product was not in perfect resale condition. Refund Disappointment Despite returning the product in its original condition and meeting all the criteria, cartridgepeople still deducted 25% from my refund simply because the product had been opened, no matter how good the condition, even though all the sample tape was unopen. They argued that an opened item couldn’t be resold at full price, which I found unreasonable given that the issue was not with my usage but rather with the misleading product claims. Throughout the return process, they kept emphasizing that the product was not faulty and that accepting my return was merely a goodwill gesture. It felt as though they were more interested in earning money from deductions than ensuring customer satisfaction. The email correspondence did mention a maximum 25% deduction, which, in this scenario, was the only saving grace as their website warned of deductions up to 100%. I can't help but feel that if the email hadn’t capped the deduction, I might have faced an even larger loss. Conclusion While they may offer products at a slightly lower price than competitors, you might end up losing more money in the long run.”

Helpful Report

Posted 10 months ago

Good morning. Thank you for taking the time to provide us with detailed feedback on your experience. We truly appreciate your thoughts and apologise for the issues you encountered while purchasing and using the BROTHER label printer. Regarding the customer service you received, we regret, if you felt there was lack of direct assistance in resolving the issue. Manufacturers offer direct end-user support and deal with warranty claims direct as part of our agreement with them. This can help save you time by handling your query directly with them. Also, their staff are trained more specifically on their own products and will be more aware of how to resolve issues or support any questions you may have, more than ourselves. Although we do offer support, most of the time the manufacturer's own staff will be aware of possible problems and will have a resolution ready for you. We also apologise for the confusion caused by conflicting information from BROTHER regarding the printer's functionality. We understand the frustration this must have caused you. We regret that you felt dismissed from our Technical Support team. It is not our intention to do this with our customers after the sale, we always try and offer the best solution, and in this case, it was to do direct to the manufacturer. Regarding the return process, we are sorry for any inconvenience you faced and for the misunderstanding about whether the printer was classified as an "unwanted item" or a “faulty product”. We understand that the product did not meet your expectations but as it was not faulty - as described by brother, we still offered to get the item back at a reduced price. We would never prioritise deductions over customer satisfaction, hence we accepted the item back. Your feedback is valuable to us, and we actively work on addressing issues to provide a better experience for our customers. Thank you once again for bringing these matters to our attention. Kind regards Sarah Cartridge People.

Posted 10 months ago

“Terrible the yellow cartridge had leaked in transit and the printer wouldn't recognise the cartridges.”

Helpful Report

Posted 10 months ago

Good Afternoon, Thank you for taking the time to leave a review. I'm sorry to hear the cartridge you have received has leaked. I will ensure a member of our customer service team gives you a call to discuss this further. Kind Regards, Lindsay Cartridge People

Posted 10 months ago

“Since contacting the Cartridge People with my complaint, I was contacted by them to say that I will be refunded for the cartridges that were rejected by our HP printer as soon as they receive the unopened cartridges which I just posted to them, so i now await the refund when I will update my review to reflect their further help”

Helpful Report

Posted 10 months ago

Good Afternoon, Thank you for your review. I'm sorry to hear you are having issues with your order. I will get someone from our customer service team to contact you shortly to discuss this further. Kind Regards, Lindsay Cartridge People

Posted 10 months ago

“I ended up giving this BRAND NEW AND UNUSED PRINTER to my local church because this company refused to take it back as the Consumer Protection (Distance Selling) Regulation 2000 which came into effect on 31 October, 2000 said they should. Don't buy anythng from this company. They are untrustwothy and dishonourable.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave a review. I can see that you have been in touch with our customer services team who have advised you correctly that we will not accept the printer back as it has been opened and taken out of the box. I appreciate that you are unhappy with our decision however, we do ask customers to ensure that the products they order from us are suitable for your needs as once the product has been unopened we are unable to accept it back. Kind Regards, Gemma

Posted 10 months ago

“Poor customer service”

Helpful Report

Posted 10 months ago

Dear Irene, Thank you for taking the time to leave a review. I will get one of our customer service agents to contact you. Kind Regards, Lindsay Cartridge People

Posted 10 months ago

“Service was great but complete false economy. Toner cartridge has leaked contaminating the cartridge tray, transfer roller and obviously multiple prints. Significant time required to make best of it but now can only use that printer for internal low value work.”

Helpful Report

Posted 10 months ago

Good Afternoon, Thank you for your feedback. I'm sorry to hear you have had an issue with your order. I will get one of the customer service team to contact you shortly in regards to this. Kind Regards, Lindsay Cartridge People

Posted 10 months ago

Cartridge People is rated 4.8 based on 112,985 reviews