Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,915 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service but ultimately the sale of the Cartridge People cartridge was on false pretences. These are harsh words but given that I can’t recycle my branded cartridge I have been left without a means to do so. Having read the environmental statements they shift responsibility to a charity and don’t reduce environmental impact. So I have a cheaper product at an environmental cost. Disappointing.”

Helpful Report

Posted 1 year ago

Thank you for your review. I have not been able to locate any correspondence with us regarding recycling of our own branded products. UK retailers must provide a process which allows all customers the opportunity to recycle their old items free of charge, on a like-for-like basis. Therefore, if you are purchasing a new ink or toner cartridge, we are pleased to offer the opportunity to recycle your old, unwanted or used ones for free. Please contact the customer service team directly. https://www.cartridgepeople.com/info/contact-us

Posted 1 year ago

“Disappointed to find the printer paper wasn’t a ream but just 100 sheets. It does state this but paper is usually sold in a team so will need to read more carefully next time. Feel a bit cheated.”

Helpful Report

Posted 1 year ago

“Arrived squashed contacted cartridge people to let them know they wasnt packaged properly hopefully products will work properly was just making them aware but was just ignored was going to order another 4 but not when they are damaged in transit”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with us, Martyn. We apologize for the issues you experienced - it's unacceptable that your order arrived damaged in transit. We are extremely sorry for the inconvenience it caused you. I have checked our email system and can't locate an email from yourself sorry. I will contact you to get the issue resolved. Kind regards, Emma

Posted 1 year ago

“Persuaded to chance order and spent more money, they made it difficult to rectify the order by various means, a technique used by several that just want to sell their own brand.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide your feedback about Cartridge People Barnaby. We sincerely apologize for any inconvenience caused. I can see from your account the issues was resolved as soon as possible. Your feedback is very valuable to us. Thank you for your time and patience. Kind regards, Emma

Posted 1 year ago

“loaded cartridges into printer,the printer still shows cartridges as being empty no matter what you do to try and correct it, not impressed should have bought the real things rather than wasting my money. will know for next time”

Helpful Report

Posted 1 year ago

Dear Robert, Thank you for your review. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 1 year ago

“requested HP brand items let myself be talked into the alternative supply of black and colour cartridges 3off black 1off not recognised 1off needed soaked and cleaned just to be accepted at printer then it cuts off 1off needed soaked and cleaned just to work now printing light grey and not black Not a good experience with these alternatives Colour ran ok for a few pages now they didn't work to well either Never had any issues previously with the printer before this or any of the two of them using brand material Just about to bin the lot and try again for HP cartridges Not For Me Going Forward”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your review. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 1 year ago

“I bought a pair of Canon 540 black and colour twin pack, and then got a call from them trying to convince to buy their own brand which I had used before and wasn't too happy about because it was marketed as XL but I wasn't even able to print 35 pages. While their prices are the cheapest on the market, I would avoid their brand. I am giving 2 stars for cold-calling me, retracting my avios and misrepresentation of their XL brand as better than the average Canon.”

Helpful Report

Posted 1 year ago

Good afternoon Emeka, Thank you for your review. I can not see that we have had any previous correspondence from you regarding the problem you have had with the cartridges we have supplied. I am sorry you feel we have misrepresented our XL cartridges Your order came with a 2 year guarantee, one of the customer service team will contact you soon to help resolve this matter for you. Kind Regards, Marianne

Posted 1 year ago

“i order the wrong one ,email them to ell them the mistake and have heard back from the not very good customer service”

Helpful Report

Posted 1 year ago

Good afternoon Michael, Thank you for your review. I am sorry, we have not received any correspondence from you regarding your new order being incorrect. I have emailed you directly so we can resolve this matter for you. Kind Regards, Marianne

Posted 1 year ago

“Hi.. as predicted literally yesterday I started using your brand of ink n pepper and twice once yesterday then again tonight I was working I rely on the prints to come out with no delay and the ink jammed in my machine I was so Very frustrated because I have customer who are inebriated and loud screaming from there prints whilst I'm stood there tryna fix the problem I told you I would have before you sold me your brand!!.. then is happened AGAIN tonight its Saturday and I work in the city centre which means Christmas markets those shoppers flood my bars!.. and I can't afford for these malfunctions n sabby salesmanship I actually put my trust in your brand n salesman now I'm here... not sure what to say other than I told you so..”

Helpful Report

Posted 1 year ago

Dear Damien, Thank you for your review. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 1 year ago

“I originally ordered an original Brother colour cartridge, but after a phone call from cartridge people telling me there would be no difference in performance but their cartridge was much cheaper I was persuaded to order one of their compatible ones, which was half the price. It arrived quickly I put it in it worked fine with one big difference. The colour is not the same as the original. So if the correct colour is important to you I would avoid it. I have since ordered an original from Brother much more expensive but worth it for the quality.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your review. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 1 year ago

“I cannot understand why it is that - when I deliberately made sure I ordered the exact cartridges that I want for my printer (as below) - Cartridge People have (yet again) substituted the correct HP branded ones with their Replacement ones - even though it clearly says Original. The last time I ordered a set of cartridges for my Canon printer and these replacement ones arrived, they caused all sorts of leaked ink and error messages, so I really don't want to try using these ones. HP 963XL High Capacity 4 Ink Cartridge Multipack - 3YP35AE (Original) Cartridge People #: 26791 Quantity: 1 Item Price: £112.62 Not happy.”

Helpful Report

Posted 1 year ago

Good Afternoon I am sorry to hear that you have had issues. On looking at your account I see you ordered - HP 963XL High Capacity 4 Ink Cartridge Multipack - 3YP35AE (Original) You then contacted us and asked to return the goods as you had ordered incorrectly and required the HP953 ink cartridges. These have been returned and a full refund administered. As there seems to be some confusion a member of the team will give you a call.

Posted 1 year ago

I believe you have spoken to Neil and we were not the company that you purchased from. Would you mind revising it or changing your rating.

Posted 1 year ago

“Disappointed as I thought I was getting a ream of paper and only got a pen!”

Helpful Report

Posted 1 year ago

Thank you for your feedback. I have checked the details of your order and payment, and can confirm that there was no paper included on this order just the free pen. If you do need anything further, please do not hesitate to contact our Customer Service team on Tel: 0203 0010234. Kind regards Cartridge People

Posted 1 year ago

“I ordered ink cartridges on the Monday,but these did not arrive until the Thursday afternoon. Not very happy with Royal Mail delivery & Cartridge people would do better to use an alternative.”

Helpful Report

Posted 1 year ago

Dear Kenneth, Thank you for your review. I was sorry to read of the delay in the delivery of your order. We ship many items with Royal Mail whom are normally very quick with deliveries for us, so I can only that this was not the case in this instance. I am happy to hear that you have received the delivery. If you require any further assistance please do not hesitate to contact us on 02030010234. Kind Regards, Simon

Posted 1 year ago

“I was promised by the salesperson that swapping to their refill cartridge from my branded usual one would be fine even though in the past I had problems with these cartridges. I promise you, he said, they are different now and will be fine. I guarantee it. I have pale print and black marks on edges of paper just as I had before. Very disappointed. I will never buy these again and hope they might do a swap for me as they also promised me this option if I was not satisfied. So cross as I need perfect printing for my job and not waste time cleaning printer and getting someone else to do my printing.”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for taking the time to leave a review on line of your recent order, I do apologise for the issues you have experienced. I can see you are in the process of speaking to our customer services department, to get this all sorted. Many thanks Hayden

Posted 1 year ago

“"Compatible" HP inkjet cartridges didn't work, bricked my printer. Cartridge People support were helpful and referred me to HP to fix the printer I fixed the printer and tried again, got the same errors Cartridge People support refunded the cost of the cartridges immediately, but not the shipping I called to get this sorted and was advised this is their policy, I received the shipping service so they would not refund that element. I mentioned the Consumer Rights Act and said I would take further action, still not prepared to refund. I double checked, which.co.uk confirmed I am due a full refund of items and shipping when goods are faulty. Citizens Advice also confirmed, and said they would report the company to Trading Standards I posted a Trust Pilot review and received full credit in hours. We got there in the end, but how can a company have a policy which fails to meet basic legal requirements for distance selling?”

Helpful Report

Posted 1 year ago

Dear Matthew, Thank you for your review. I am sorry to hear of the issues you had with our cartridges. As agreed in our guarantees we were happy to issue you a full refund for the price paid for the cartridges. You opted for the pay for the next day delivery charge for the cartridges, rather than the free standard delivery offered which is an additional option, and as this service was fulfilled the refund was not issued. I can now see that this has been given as a goodwill gesture to yourself. I apologise for any inconvenience caused. Kind regards, Emma

Posted 1 year ago

“Ordered wrong cartridge Had £12 deducted on off of refund as opened plastic bag around cartridge + cost almost £5 to return Had email from CP giving details of correct cartridge to order Ordered these Came quickly but one was far bigger than old cartridge taken out Contacted CP over week ago but still not had a reply. Very disappointed and not happy”

Helpful Report

Posted 1 year ago

Dear Jean, Thank you for your feedback. I was sorry to read of the issues with your recent order. I can see that a credit has been completed for you for the returned item, however we only issue a partial refund for items that have been opened as per our terms and conditions. If you need anything further, please do not hesitate to contact us. Kind regards Simon

Posted 1 year ago

“Delivered to wrong address, thankfully an honest person from that address delivered it to me. As cartridge people don't even appear to let you know the item has been despatched let alone provide any tracking information (FedEx) I was taken completely by surprise by this being delivered!”

Helpful Report

Posted 1 year ago

Dear Martin, Thank you for your review. Our tracking system is automated and emailed to you. I am sorry this wasn't the case this time. I am happy to hear that you have received the delivery. If you require any further assistance please do not hesitate to contact us on 02030010234. Kind Regards, Siobhan

Posted 1 year ago

“Order placed and rapid delivery effected unfortunately to the wrong address. Spoke to CP who confirmed it was their mistake - human error. Managed to trace the package eventually in a nearby location. Therefore not happy with this occurrence but will use again.”

Helpful Report

Posted 1 year ago

Dear Charles, Thank you for leaving a review for ourselves. I do apologise for the issues with the delivery. I will have a member of customer services, contact you shortly. Many thanks Hayden

Posted 1 year ago

“I have already sent a review and made what I thought was a pertinent comment on the fact that the cartridge was, in fact, repurposed which was not indicated when I was looking at the specification prior to purchase. Other than that the review was positive but as you have obviously not taken any notice whatsoever of my previous review this one is now much lower. No point in asking for feedback if you do not act on it.”

Helpful Report

Posted 1 year ago

Dear Hilary, Thank you for taking the time to leave an online review. I will have a member of customer services contact you to ensure all is well. Many thanks Hayden

Posted 1 year ago

“The website was very confusing and when I ordered compatible ink to my printer when it arrived it didn’t fit my printer so I had to send it back then only got a part refund. I had to go elsewhere to buy my ink.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your feedback. I can confirm that we have refunded the returned unopened cartridge that was ordered in error. As per our terms and condition we are unable to take back items that have been opened and are not in there original condition. Kind regards Simon

Posted 1 year ago

Cartridge People is rated 4.8 based on 114,915 reviews