Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 112,975 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 112,975 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product but the sales tactic of trying to pressure me into buying their own brand is shocking. Especially when I had previously tried their own brand and wasn't even compatible with my printer! They then argued that fact and reluctantly gave a refund”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Cartridge People. Your opinion means a lot to us, and we sincerely appreciate your openness in sharing your thoughts. We extend our sincerest apologies you were made to feel pressured during the call, this is certainly not the level of service we aim to provide, and we deeply regret any inconvenience caused. I can see from your order history you have not previously used Cartridge People branded items before and this was the reason for the call. Rest assured, we are dedicated to making the necessary improvements and providing you with a more positive experience should you choose to give us another opportunity. Warm regards, Emma

Posted 1 year ago

“I tried to order two print cassettes on line but in the end found I had purchased one casssette. I found the website confusing. Otherwise, service was excellent.”

Helpful Report

Posted 1 year ago

Dear Peter,Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Cartridge People. We truly appreciate it! Firstly, please accept our sincere apologies for the confusion you encountered when trying to order two print cassettes online, but ultimately ending up with only one cassette. Our website should provide a seamless shopping experience, and we're sorry for any frustration this may have caused you. On a positive note, we are glad to hear that you found our service excellent. We strive to provide top-notch customer service, and it's encouraging to know that we met that expectation. In order to improve and prevent similar issues from occurring in the future, we would greatly appreciate any additional details you could provide about the confusing website experience. Your insights are invaluable in helping us identify areas where we can make necessary improvements. Once again, thank you for bringing this matter to our attention. We are determined to learn from this and ensure a better experience for valued customers like you. If there is anything else we can do to assist you or make things right, please don't hesitate to let us know. Thank you for choosing Cartridge People! Best regards, Emma

Posted 1 year ago

“I ordered the Cratridge for my HP Ink Jet Printer and received a call shortly after to see if I wanted to change to the Compatible cartridge. I mentioned that I had attempted this with another provider and the cartridges did not work with the HP Printer but agreed to give it a try. The colleague assured me that the Cartridge People had rectified the HP Chip problem and they would guarantee a refund if there was a problem but he felt it would be fine. Since ordering I have had nothing but trouble, whilst the colour cartridge worked perfectly the black one would not connect. You sent me out another but same problem occured. Two weeks later I am stil without ink for my printer and whilst the satff were very helpful my only option was to cancel the order and get my money back. I did ask if I could have the original cartriges at a discounted price due to all of the hassle I had ahd but they could not offer anything which was disappointing.”

Helpful Report

Posted 1 year ago

“My text became faint and lines throughout although i had 40% total of ink left in the cartidge.”

Helpful Report

Posted 1 year ago

Good afternoon Philip, I am sorry you have had a problem with one of the cartridges we have supplied. I can see that you have contacted us directly by email and we are waiting on your reply to our offer of a replacement or a refund. We look forward to hearing from you soon. Kind Regards, Marianne

Posted 1 year ago

“I Brought genuine HP ink cartridges and the following day I received a call to tell me that they could offer me the exact same own brand but guaranteed me me that the printer would not know the difference but would receive 3 sets instead of one set and I only had to pay an extra £85 on top of the £154 id already paid online. The following day I received the ink cartridges only to install the new cartridges and instantly got message that I’ve installed non genuine products and the next message was to say that the printer could not communicate with these cartridges. I called several times and was told someone would call me back but on one did. After more phone calls the following day I finally spoke with Sarah who did refund me in full. They also send me a return postage email that I had to print which was not possible as my printer had no ink. Only buy genuine cartridges !!!!”

Helpful Report

Posted 1 year ago

Dear Clark, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. I am happy to hear that we have resolved the issue with a refund, if you would like me to post the returns label to you, please let me know. Kind Regards Siobhan

Posted 1 year ago

“Catteriges arrived with package damaged, did'nt check contents but when to replace my inks found there were two blues and no red causing me the inconvenience of having to reorder a red catterige.”

Helpful Report

Posted 1 year ago

Dear Michael, Thank you for your review. I am terribly sorry to hear that we have dispatched incorrect items to you. This is an error on our part and the warehouse will be notified. I can see that you have placed a new order, please do not hesitate to contact us on 0203 001 0234 if you wish to return the miss picked item. Kind Regards Siobhan

Posted 1 year ago

“Despite alterations to cartridge, (no tags to remove and a black shield with an arrow on it), no instruction leaflet, no return bag. I was unsure whether arrow indicated how to put it in or how to remove shield. Not up to your normal service. Do you take off something for having the cartridge(s) returned? Francis Floyd ( he's old, very, and not clever with such things)!”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your feedback. I was very sorry to read of the issues when installing the Black toner supplied. I can see from our records that you have spoken to our Customer Service department and advice has been given to you to install the toner. If you do need anything further, please do not hesitate to contact us. Kind regards Simon Cartridge People

Posted 1 year ago

“Unfortunately I got talked into buying the private inks and now have ink everywhere apart from in my printer. The connection is not the same on these cartridges.”

Helpful Report

Posted 1 year ago

Dear Craig, I am so sorry to hear about this problem with the Ink bottle we supplied. I will make sure someone from our customer support team calls you. Kind regards Lucy Cartridge People

Posted 1 year ago

“the dilivery was verry poor if i run out of ink i woud not be happy get a new dilivery surplier”

Helpful Report

Posted 1 year ago

Dear David, Thank you so much for taking the time to share your feedback about your experience with Cartridge People. Our delivery time frame is usually 1- 3 working days, though we do not dispatch orders out over the weekends and Bank Holidays. I am sorry to hear the order has not arrived within the expected time frame. Once again, thank you for bringing this matter to our attention. Your feedback is incredibly valuable to us, and we are committed to providing you with a better experience going forward. Please don't hesitate to reach out to us if you have any further concerns or suggestions. Kind regards, Melanie Cartridge People

Posted 1 year ago

“Mix up in the supply of the correct cartridge. Gemma swiftly took control of the situation and arranged for the correct cartridge to be sent out by return. Excellent service to correct an error.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. I was very sorry to read of the issues with the cartridges supplied. We are so pleased to hear that you had a good experience with our customer care, particularly with Gemma. We truly appreciate your kind words. Thank you for your support!

Posted 1 year ago

“I recently ordered two Canon inks and received a phone call from one of your staff recommending a special pack containing your own brand inks but not divulging the contents of the package. The package consists of a ream of paper, fluorescent pen, biro and the inks. On checking on your website all the items were listed there so I think you made up the order to my monetary value of the two inks I was originally purchasing. I am most disappointed with your actions as these items are surplus to requirement.”

Helpful Report

Posted 1 year ago

Dear John,Thank you so much for taking the time to share your feedback about your recent experience with Cartridge People. I have passed your concerns to our Outbound Team who will be contact to discuss this further. Best regards, Emma Cartridge People Customer Support

Posted 1 year ago

“did not fit”

Helpful Report

Posted 1 year ago

Dear Irvine,Thank you so much for taking the time to share your experience with us at Cartridge People. We truly appreciate your feedback and apologize for any inconvenience caused during your visit. A member of our Customer Service Team will be in contact to get further information from you so we can look into resolving the issue. Best regards, Emma Cartridge People Customer Support Team

Posted 1 year ago

“Although the order came through quickly, the yellow cartridge was defective as it leaked quite significantly for several pages. A waste of ink and paper. Disappointing”

Helpful Report

Posted 1 year ago

Dear Susan,Thank you so much for taking the time to share your feedback about your recent experience with Cartridge People. We truly appreciate it. We sincerely apologize for the inconvenience caused by the defective yellow cartridge that leaked ink significantly over several pages. We understand how frustrating and wasteful this must have been for you, both in terms of ink and paper. This falls short of the quality and reliability we strive to provide to our valued customers. A member of our Customer Service Team will be in contact to resolve the issue. Once again, thank you for bringing this issue to our attention. We remain committed to delivering the highest level of customer satisfaction, and we hope to have the opportunity to serve you better in the future. Best regards, Cartridge People Customer Support Team

Posted 1 year ago

“received what i ordered but when I order something on the internet I expect it to be delivered to my house.It was left at the post office and i have to drive there to pick it up,If i have to go into town I might as well bought it from Asda or sainsburys.I will not be using this company again!”

Helpful Report

Posted 1 year ago

“Website checkout is dreadful, unnecessarily complicated and difficult to navigate, especially when trying to enter anything slightly unusual e.g. different delivery and billing addresses. Plus there is no guest checkout, so have to register - why?! Not for my convenience, that's for sure. When I pointed all of this out to Cartridge People, their response suggested I could always de-register and/or place future orders by phone instead - more hassle for me, and clearly any adjustments my responsibility. Perhaps my opinion is not that important after all? I shop on the internet the time, I am very familiar with good and bad checkouts, and I will not use Cartridge People again until their website becomes more user (rather than Cartridge People) friendly. Ink cartridges probably fine, but purchased for someone else.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your experience with Cartridge People. We truly appreciate your input and sincerely apologize for any inconvenience you encountered during the checkout process on our website. Also we apologize if our suggestion of placing future orders by phone instead is more inconvenient. Your opinion is extremely important to us, and we want to ensure that our website is user-friendly for all our customers. I will be sure to pass your comments onto the powers that be who look after our website.

Posted 1 year ago

“They upsold me their own brand cartridges v the HP I ordered. Nightmare as I suggested to them it might be. All ok with my printer until I put one of these in it”

Helpful Report

Posted 1 year ago

Dear Mark, Thank you so much for taking the time to share your feedback about your experience with Cartridge People. Firstly, we sincerely apologize for any inconvenience caused by the upselling of our own brand cartridges instead of the HP ones you originally ordered. We understand that this was not what you expected, and we apologize for the frustration it may have caused you. We can imagine that it was quite a nightmare, especially after you had suggested it might be. We are truly sorry. At Cartridge People, our aim is to provide our customers with the highest quality and most reliable products. We genuinely appreciate your feedback, as it allows us to identify areas where we can improve. Your experience is important to us, and we would like to make things better for you.

Posted 1 year ago

“I have only received part of my order as yet?”

Helpful Report

Posted 1 year ago

I am sorry to hear you are having a problem with the delivery. Please do contact us regarding any issues. One of the team will be with you shortly. Kind Regards, Sarah R

Posted 1 year ago

“done this months ago but you did not reply only buy from you because you are cheaper than the other guy service non-existant”

Helpful Report

Posted 1 year ago

We would like to apologize for not responding to your issues from a few months ago. We understand the importance of prompt communication and we regret any inconvenience caused by our delay in addressing your concerns. To improve our services, we would greatly appreciate if you could contact us directly with more details about your specific concerns and the areas in which we can enhance our performance. Your feedback is important to us, and we would like to do everything possible to make things better for you and all our customers. Thank you once again for bringing this to our attention. We look forward to hearing from you and taking the necessary steps to ensure a better experience for you and all our customers in the future.

Posted 1 year ago

“I ordered a black ink cartridge for my KODAK verity 55 printer, but the cartridge I received is not compatible with my printer.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your email. I will contact you directly regarding this. Kind Regards Louise

Posted 1 year ago

“Quick delivery, product as described but hounded me with phone calls and emails upselling from the moment I checked out”

Helpful Report

Posted 1 year ago

Dear Meg, Thank you for taking the time to leave us a review. The purpose of our call to you was to promote our own branded products, I have ensured that you are not contacted again regarding this. Kind Regards Louise

Posted 1 year ago

Cartridge People is rated 4.8 based on 112,975 reviews