Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

“i am having a lot of trouble with these ink cartridges every time i try yo print so i have to remove the cartridges and clean the copper strip i am realy fed up with them .”

Helpful Report

Posted 1 year ago

I can see you have been in contact with us regarding issues with the cartridges. We gave you some advise to try. Your order is covered with our guarantee. One of the team will be in contact shortly. Kind Regards, Sarah

Posted 1 year ago

“The cartridge 581XXL for my canon ts 6350a originally supplied would not work properly as it didn't indicate the ink level and the printer refused to work. I was advised by Cartridge World how to overcome this which worked but as there was no indication when it ran out, the printer ceased to work. No amount of cleaning and replacement cartridges would get it working again and it appears the nozzle in irretrievably BLOCKED. I now need to buy a new printer.”

Helpful Report

Posted 1 year ago

Dear Christopher, Thank you for your review and I am sorry that you are having problems with cartridges supplied by us. I have looked at your order and can see that you have been in contact us regarding this and we have sent you some advice to try, we have however not heard from you since then so I will contact you today to obtain further information so that we can assist you further. Kind Regards Louise

Posted 1 year ago

“Order easy to make and delivered promptly. Downside, I now constantly receive copious amounts of email 'ads' from you often unrelated to my purchase. When I say copious, I mean up to 10+ a day. Although I have selected NO for information from you they still appear and even 'Blocking' is ineffective. Therefore, scoring will be low. I prefer to use a company when I require to and dislike being bombarded for stuff I neither want or need.”

Helpful Report

Posted 1 year ago

Good morning, Thank you four your review. I have checked your account and can confirm that you have been unsubscribed from both marketing emails and review requests. You can opt down/reduce the amount of emails you receive in your account - you can do this by logging into your account and clicking on Manage Marketing Preferences. Then opt down to the following options for marketing emails - weekly, fortnightly, monthly, every 3 months. You can also do this by clicking on the unsubscribe link in the bottom of any marketing emails that you receive. I do hope this helps. Kind Regards, Marianne

Posted 1 year ago

“Delivery was OK but why amn I receiving loads of email adverts, I have unsubscribed twice & advised Google of the pestering but still they keep sending messages. Probably shall not order from them again”

Helpful Report

Posted 1 year ago

Good morning, Thank you four your review. I have checked your account and can confirm that you have been unsubscribed from both marketing emails and review requests. You can opt down/reduce the amount of emails you receive in your account - you can do this by logging into your account and clicking on Manage Marketing Preferences. Then opt down to the following options for marketing emails - weekly, fortnightly, monthly, every 3 months. You can also do this by clicking on the unsubscribe link in the bottom of any marketing emails that you receive. I do hope this helps. Kind Regards, Marianne

Posted 1 year ago

“I sent the following email after my most recent order/experience. No response! To: salesteam@cartridgepeople.com Thu 02/05/2024 23:12 Good Evening, With regard to the so called 'offer' I am not impressed with the way you do business. Why didn't you text me. If an unknown number shows on my phone and I am busy then it may not get a response. So right now you have left me feeling I have 'lost out'! Thanks!! Have a 'nice day'. Ian Gibson.”

Helpful Report

Posted 1 year ago

Dear Ian, Thank you for your feedback. I can confirm that your order has been despatched and that we did email you to contact us regarding an offer on the items being ordered. We did advise if you would like to discuss this, please contact us on 01270 510 099 before 5pm - if we do not hear from you, your order will be dispatched today. If you do need anything further, please do not hesitate to contact us. Kind regards Cartridge People

Posted 1 year ago

“Within ten minutes of placing my order I received a phone call from the company trying to persuade me to cancel my xerox ink cartridge order in favour of their own-brand ink. I said I wasn’t interested, and that I’d placed my order for xerox for a reason and the sales rep attempted to persuade me again, despite me saying I wasn’t interested. Wouldn’t recommend and I wouldn’t place another order with you.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your valuable review regarding your recent experience with Cartridge People. We truly appreciate your feedback. We sincerely apologize for the inconvenience caused by the phone call you received from our sales representative. We understand that you had already made a decision to purchase a Xerox Original product and felt uncomfortable with the attempt to persuade you otherwise. This is certainly not the level of service we aim to provide, and we apologize for any frustration caused by this interaction. We strive to offer our customers a seamless and enjoyable shopping experience, and your feedback helps us identify areas where we can improve. We would like to make things right for you and ensure that this does not happen again in the future.. Therefore I have arranged for you to be removed from the sales call lists and you wont receive any more. Once again, we apologize for any inconvenience caused and thank you for bringing this to our attention. We hope that you choose to order from us again and give us the chance to put things right. Thank you

Posted 1 year ago

“Am still awaiting contact details to return incorrectly ordered product.”

Helpful Report

Posted 1 year ago

Dear David, Thank you for your review. I can confirm we responded to your initial email with our return information within an hour of receiving it. I will resend your return details again but would advise checking your junk/spam inbox. Kind regards, Emma

Posted 1 year ago

“Having bought a printer from Cartrige I was told to save money by buying "compatible" ink. Unfortunately the printer wouldn't accept one the cartridges so wouldn't print. I spent hours going through the recommended processes to make the printer work but to no avail. The only answer was to buy a genuine cartridge from the manufacturer of the machine. The "saving money" side thus diminished as I have an unusable, but full cartridge, representing dead money.”

Helpful Report

Posted 1 year ago

Dear George, Thank you so much for taking the time to share your experience with Cartridge People. We genuinely appreciate your feedback and are truly sorry to hear about the issue you encountered with the ink cartridge for your printer. We truly value our customers like you, and we want to make things right. I can't see that you have yet contacted our Customer Service department so I will arrange for someone to contact you and look into resolving the issue. Once again, thank you for bringing this to our attention. We apologise for any inconvenience caused and look forward to hearing from you. Best regards, Emma

Posted 1 year ago

“This service has been very good for me in the past but on this ocassion I was extremely dissapointed by the time that it took to deliver the order (placed on a Wednesday) to delivery (the following Monday). The parcel was marked as next day delivery so it may be a bad choice of courier by Cartridge People. If this was the case, they should review their courier options. I have highlighted this to Cartridge People by email. Mr PD Williams (IOW)”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review, I am sorry that your delivery took longer than expected. I have looked and you selected our standard delivery service which we advise can normally take 1-3 working days however on occasions they can take up to 5 working days, I am sorry that this was the case for yourself. We do have a number of different delivery options available on the website if you are needing it next working day. Kind Regards Louise

Posted 1 year ago

“Always used genuine HP cartridges & never had a problem, thought I would try yours. Letters are smudged & part printed. Last time I go for the cheap option.”

Helpful Report

Posted 1 year ago

Dear Paul, Thank you so much for taking the time to share your experience with Cartridge People. We genuinely appreciate your feedback and are sorry to hear about the issues you encountered with our cartridges. We understand how frustrating it can be when letters are smudged and only partially printed. We apologise for any inconvenience this may have caused you. A member of the team will be in contact to get more details regarding your purchase. This will greatly assist us in addressing the issue and preventing any similar incidents from occurring in the future. We value you as a customer and sincerely apologise for any inconvenience caused. Once again, thank you for bringing this to our attention, and we look forward to resolving the matter promptly. Best regards, Emma Customer Support Team

Posted 1 year ago

“Toner was delivered promptly but I couldn't get it to work in my hp laser jet printer. I have subsequently bought a new toner from HP which is working perfectly. Therefore not happy with the quality of the product when it was sold as HP compatible.”

Helpful Report

Posted 1 year ago

Dear John,Thank you so much for taking the time to share your experience with us at Cartridge People. We genuinely appreciate your feedback and apologize for any inconvenience caused. We understand that the toner you purchased was delivered promptly, but unfortunately, you encountered difficulties in getting it to work with your HP LaserJet printer. We are truly sorry for the inconvenience and frustration this may have caused you. I have looked into your account, and I can't see that you have contacted us previously about this issue so I will arrange for a team member to contact you. We look forward to rectifying the issue you have had. Kind regards, Emma

Posted 1 year ago

“I place an order for manufacturer brand cartridges and then I get an email and phone calls trying to persuade me to change to own brand, which I've tried and find them inferior. I do not like or respond to pressure salesmanship and have unsubscribed from receiving daily emails.”

Helpful Report

Posted 1 year ago

Dear Dennis, Thank you so much for taking the time to share your experience with us at Cartridge People. We truly appreciate your feedback and apologize for the inconvenience you encountered. We apologise for any discomfort or inconvenience caused by the call from our Outbound Team. We respect your preference and understand that the manufacturer brand is your preferred choice. We value you as our customer and we are committed to addressing the issues you have raised. We look forward to hearing from you and working towards a better experience for you. Best regards, Emma Customer Support Team

Posted 1 year ago

“Reasonable price and prompt deliverey. However, i did not appreciate the 5 minute telephone hard sell trying to get me to 'Upgrade' from one single colour cartridge to four own brand cartridges to 'save money'. Firstly, I only needed one cartridge, the others are half full. Secondly, I appreciate that own brand cartridges are cheaper than OEM items. This is for a reason! Whilst I have purchased cartridge people's brand in the past and they have performed adequately, others from equally respectable suppliers have not. Buying them is a lottery! Also, the lack of communication between own brand cartridges and the printer is a hassle. I just want to spend one minute fitting to plug and play. If cartridge people do not want to sell manufacturers cartridges because they are less profitable for them then their own brand then please withdraw them from sale and I will go elswhere. But if I order from this site again and get an upselling call I will definately cancel the order and take our business somwhere else.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to provide us with your feedback. We truly appreciate your honest review of Cartridge People and we apologize for any inconvenience caused. We are glad to hear that you found our prices reasonable and that your delivery was prompt. However, we apologise for any discomfort or inconvenience caused by the call you received. I can confirm your account has been supressed as actioned by the Outbound after the call so you will not receive any further calls. Thank you again for taking the time to share your experience with us. We hope to have the opportunity to serve you better in the future. Best regards, Emma

Posted 1 year ago

“Good product but the sales tactic of trying to pressure me into buying their own brand is shocking. Especially when I had previously tried their own brand and wasn't even compatible with my printer! They then argued that fact and reluctantly gave a refund”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Cartridge People. Your opinion means a lot to us, and we sincerely appreciate your openness in sharing your thoughts. We extend our sincerest apologies you were made to feel pressured during the call, this is certainly not the level of service we aim to provide, and we deeply regret any inconvenience caused. I can see from your order history you have not previously used Cartridge People branded items before and this was the reason for the call. Rest assured, we are dedicated to making the necessary improvements and providing you with a more positive experience should you choose to give us another opportunity. Warm regards, Emma

Posted 1 year ago

“I tried to order two print cassettes on line but in the end found I had purchased one casssette. I found the website confusing. Otherwise, service was excellent.”

Helpful Report

Posted 1 year ago

Dear Peter,Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Cartridge People. We truly appreciate it! Firstly, please accept our sincere apologies for the confusion you encountered when trying to order two print cassettes online, but ultimately ending up with only one cassette. Our website should provide a seamless shopping experience, and we're sorry for any frustration this may have caused you. On a positive note, we are glad to hear that you found our service excellent. We strive to provide top-notch customer service, and it's encouraging to know that we met that expectation. In order to improve and prevent similar issues from occurring in the future, we would greatly appreciate any additional details you could provide about the confusing website experience. Your insights are invaluable in helping us identify areas where we can make necessary improvements. Once again, thank you for bringing this matter to our attention. We are determined to learn from this and ensure a better experience for valued customers like you. If there is anything else we can do to assist you or make things right, please don't hesitate to let us know. Thank you for choosing Cartridge People! Best regards, Emma

Posted 1 year ago

“I ordered the Cratridge for my HP Ink Jet Printer and received a call shortly after to see if I wanted to change to the Compatible cartridge. I mentioned that I had attempted this with another provider and the cartridges did not work with the HP Printer but agreed to give it a try. The colleague assured me that the Cartridge People had rectified the HP Chip problem and they would guarantee a refund if there was a problem but he felt it would be fine. Since ordering I have had nothing but trouble, whilst the colour cartridge worked perfectly the black one would not connect. You sent me out another but same problem occured. Two weeks later I am stil without ink for my printer and whilst the satff were very helpful my only option was to cancel the order and get my money back. I did ask if I could have the original cartriges at a discounted price due to all of the hassle I had ahd but they could not offer anything which was disappointing.”

Helpful Report

Posted 1 year ago

“My text became faint and lines throughout although i had 40% total of ink left in the cartidge.”

Helpful Report

Posted 1 year ago

Good afternoon Philip, I am sorry you have had a problem with one of the cartridges we have supplied. I can see that you have contacted us directly by email and we are waiting on your reply to our offer of a replacement or a refund. We look forward to hearing from you soon. Kind Regards, Marianne

Posted 1 year ago

“I Brought genuine HP ink cartridges and the following day I received a call to tell me that they could offer me the exact same own brand but guaranteed me me that the printer would not know the difference but would receive 3 sets instead of one set and I only had to pay an extra £85 on top of the £154 id already paid online. The following day I received the ink cartridges only to install the new cartridges and instantly got message that I’ve installed non genuine products and the next message was to say that the printer could not communicate with these cartridges. I called several times and was told someone would call me back but on one did. After more phone calls the following day I finally spoke with Sarah who did refund me in full. They also send me a return postage email that I had to print which was not possible as my printer had no ink. Only buy genuine cartridges !!!!”

Helpful Report

Posted 1 year ago

Dear Clark, Thank you for your review. I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to my attention. I am happy to hear that we have resolved the issue with a refund, if you would like me to post the returns label to you, please let me know. Kind Regards Siobhan

Posted 1 year ago

“Catteriges arrived with package damaged, did'nt check contents but when to replace my inks found there were two blues and no red causing me the inconvenience of having to reorder a red catterige.”

Helpful Report

Posted 1 year ago

Dear Michael, Thank you for your review. I am terribly sorry to hear that we have dispatched incorrect items to you. This is an error on our part and the warehouse will be notified. I can see that you have placed a new order, please do not hesitate to contact us on 0203 001 0234 if you wish to return the miss picked item. Kind Regards Siobhan

Posted 1 year ago

“Despite alterations to cartridge, (no tags to remove and a black shield with an arrow on it), no instruction leaflet, no return bag. I was unsure whether arrow indicated how to put it in or how to remove shield. Not up to your normal service. Do you take off something for having the cartridge(s) returned? Francis Floyd ( he's old, very, and not clever with such things)!”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your feedback. I was very sorry to read of the issues when installing the Black toner supplied. I can see from our records that you have spoken to our Customer Service department and advice has been given to you to install the toner. If you do need anything further, please do not hesitate to contact us. Kind regards Simon Cartridge People

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Cartridge People Reviews