Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,900 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,900 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cartridge People supply as promised. Delivery company EVRI ( formerly Hermes ) are not good. Twice delivered to wrong address. Hermes had a rotten reputation so they changed their name but not improved the service. Whilst Cartridge People use EVRI I will no longer use them.”

Helpful Report

Posted 6 months ago

“I have used cartridge people several times. But just before Christmas, phoned them with my order. they reassured me it would be delivered Christmas Eve. DPD was used, they had no excuse not to have delivered as I was in all-day and my front door was open. So no excuse. For them not to have delivered. Had a message from DPD saying they had apparently attempted delivery. Drive had only taken a photo from outside looking down the Road not even showing our flat with the open door. Drivers name was Critophor. They use Rvri and DPD. suggest they changed to UPS. I would rather pay a little more for delivery and know that the items are going to be delivered and instructions followed.”

Helpful Report

Posted 7 months ago

Good Morning, Thank you for your 3-star review and for sharing your experience with us. We appreciate your loyalty and understand your frustration regarding the delivery situation, especially during such a busy time like Christmas. We strive to provide a reliable service, and it's disappointing to hear that DPD did not meet your expectations on this occasion. Your suggestion to consider alternative delivery options is valuable, and we will keep it in mind as we evaluate our partnerships. I can see that you have been in touch with our Customer Services Team and we have refunded the delivery charge and I can see your order was delivered by DPD on 27th December 2024. I sincerely apologise for any inconvenience caused. Best regards, Gemma The Cartridge People Team.

Posted 7 months ago

“I would give a 5 star rating if I was able to change my Payment and address details on your web site.”

Helpful Report

Posted 7 months ago

Good Morning, Thank you for your 3-star review and for sharing your thoughts with us. We appreciate your feedback regarding the ability to change your payment and address details on our website. We understand that this functionality is important for a seamless experience and we'll definitely take your comments into consideration for future improvements. If you have any other questions or need further assistance, please feel free to reach out. We value your support and hope to enhance your experience with us moving forward! Best regards, The Cartridge People Team.

Posted 7 months ago

“I had ordered your "compatible" black ink for my Canon TS5750 printer, but the printer would not accept it. It took a few days with many suggestions from you, mostly blaming the printer not your cartridge, before eventually Rachael kindly agreed to my suggestion to replace your cartridge with the genuine Canon one. Everything has worked fine sinse then. Thanks”

Helpful Report

Posted 7 months ago

Good afternoon, Thank you for your review and for sharing your experience with us. I'm sorry to hear that our compatible black ink cartridge for your Canon TS5750 printer did not work as expected. I’m glad to hear that Rachael was able to assist you with the replacement and that you’ve had positive results with the genuine Canon cartridge. If you still require further help with this matter, please get back in touch with our Customer Service Team. Kind regards, Caroline. Cartridge People.

Posted 7 months ago

“The cartridges that i have purchased have run out really quickly - i do not feel this is value for money”

Helpful Report

Posted 7 months ago

Good afternoon Martin, Thank you for taking the time to share your feedback with us. I’m sorry to hear that the cartridges you purchased didn't meet your expectations in terms of longevity. We aim to provide products that offer great value, and it’s disappointing to learn that you feel otherwise. I can see that you have reached out to our Customer Service Team, who are currently dealing with this for you. Thank you for your understanding and patience. Kind regards, Caroline. Cartridge People.

Posted 7 months ago

“My order was delivered after 7 days with one item short and no packing note. But it was put right with the missing item delivered separately following exchange of emails.”

Helpful Report

Posted 7 months ago

Good afternoon Paul, Thank you for your feedback regarding your recent order. I am very sorry that you experienced an issue with your order. However, I’m glad to hear that the missing item was resolved after your communication with us. I apologise for any inconvenience caused by the delay and the packing issues. If there’s anything else we can assist you with, please don’t hesitate to contact our Customer Service Team again. Kind regards, Caroline. Cartridge People.

Posted 7 months ago

“You are all helpful nd pleasant people at CP but you delivery arrangements are abysmal. Never used to be like this but since you changed to EVRI...hopeless!! Delivery was non existant. When I complained, the cartridge was sent back to you. Thus after 2 weeks, I still did not receive my cartridge. Cancelled the order and ordered elsewhere.”

Helpful Report

Posted 7 months ago

Dear Jack, Thank you for your feedback, and I’m truly sorry to hear about your delivery experience. We strive to provide timely service, and I understand how frustrating it can be when things don’t go as planned. We appreciate your patience, and I assure you we’re working to improve our delivery processes. If there's anything else we can assist you with or if you'd reconsider placing an order with us in the future, please do let us know. Kind Regards, Gemma Cartridge People

Posted 7 months ago

“Have used many times, but latest the delivery did not match that fort which I paid extra. Paid for BEFORE 10.30 am delivery and did not arrive until 10.45 am This may be small, but I had urgent copying do do and it delayed me”

Helpful Report

Posted 7 months ago

Dear Graham, Thank you for your review, and I am sorry that your order arrived slightly late, I have checked with DPD, and they are advising that delivery took place at 10:27, I am sorry if this wasn't the case. Please do not hesitate to contact us if you need any further assistance regarding this. Kind Regards Louise Cartridge People

Posted 7 months ago

“The deliveries are quick and I love all the marketing bits I receive with my order, like a pen and notepad, but if I was mobile and able to purchase cartridges in person i am sure there are are products that are cheaper and would last longer, my last cartridge lasted 6 weeks and i am only doing domestic printing”

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Posted 7 months ago

“The paper was absolutely fine but the packaging was such that both packs of paper inside had burst open.”

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Posted 7 months ago

Good morning. Thank you for your feedback regarding your recent order. I’m pleased to hear that the paper met your expectations, but I sincerely apologize for the packaging, but it sounds like its done its job to protect the product. If there's anything else we can do to assist you, please let us know. Kind regards, Lucy. Cartridge People

Posted 7 months ago

“For my first order, for one HP339 cartridge, I received instead two wrong ones! I decided to give CP another chance so reordered once my refund was in place and this time I got what I wanted. Custome r Service Cazz was on the ball, so I'll use CP again.”

Helpful Report

Posted 7 months ago

Hi John, Thank you for sharing your experience with us. I’m pleased to hear that you decided to give us another chance and that Cazz from our Customer Service team was able to assist you effectively. I do apologize for the initial mix-up with your order and appreciate your understanding in this matter. Your feedback is valuable to us, and we look forward to serving you again in the future. Best regards, Cartridge People

Posted 7 months ago

“Delivery very good. Just tried to reorder but your website does not recognise my email address even though you have sent this mail to it !!!”

Helpful Report

Posted 7 months ago

Good Morning, Thank you for your review and for highlighting your experience. I’m glad to hear that you found our delivery to be very good. I’m sorry to learn that you’re having trouble reordering due to an issue with your email address. Please allow us to investigate this matter further. You can also reach out to our Customer Service Team, who will be more than happy to assist you in resolving any login issues. Thank you for your patience, and we appreciate your understanding. Kind Regards, Cartridge People

Posted 7 months ago

“The product itself was very good but there was no facility for returning the old cartridge and the local authority was not able to recycle it. In future I will go back to the usual product so that I can return the empty cartridge for reuse”

Helpful Report

Posted 7 months ago

Dear Pauline, Thank you for taking the time to leave us a review. We do send out recycling bags on request, next time you place an order with us please call or email us and we will happily include one with your order. Kind Regards Louise

Posted 7 months ago

“placed order(GB241125-LA6360231) FOR bROTHER MONO LASER PRINTER, DEL"D OK IN GOOD TIME. SADLY THE PRINTER IS FAULTY & I am in contact with Hannah in cust service. have tried some actions as suggested but problems remain & I am looking to have the printer replaced as it is not useable as it is.”

Helpful Report

Posted 7 months ago

Dear Frank, Thank you for taking the time to leave a review for us, I am sorry that you are having problems with a printer supplied by us. I can see that you have replied to our email and that our technical team are looking into this for you. Kind Regards Louise

Posted 7 months ago

“While the customer service is good, they have unfortunately chosen to use Evri as their courier. First set of cartridges got lost, by Evri, and had to wait for a clearing window before they sent a second set.”

Helpful Report

Posted 7 months ago

Dear Martin, Thank you for taking the time to leave us a review, I am sorry that you had a problem receiving your order from our courier, I have tracked it this morning for you and can see that it has now been delivered to you. Once again, please accept my apologies for any inconvenience caused. Kind Regards Louise

Posted 7 months ago

“Decent value for money and prompt delivery but a recent order lead to 3 calls from them trying to pressure sell their own products.”

Helpful Report

Posted 7 months ago

Dear David, Thank you for taking the time to leave a review for us. I am sorry to hear that you weren't happy to receive calls promoting our own branded products, I can confirm that I have requested that you don't receive a call again from us regarding this. Kind Regards Louise

Posted 7 months ago

“Rating reduced because of - not for the first time - extremely poor delivery by courier CP seem reluctant to abandon. Alleged safe delivery meant leaving package hanging on outsude of front door from letter box flapn in full view of street and liable to be stolen. CP response was basically "tough". Consideriung changing my ink supplier.”

Helpful Report

Posted 7 months ago

Dear Ian, Thank you for taking the time to leave a review for us and I am sorry that you are not happy with how your order was left by our courier. I can see that you have been in direct contact with ourselves regarding this and also Evri. I have passed on your comments to the relevant department. Kind Regards Louise

Posted 7 months ago

“your delivery from Evri let you down as the ink took 10 days to arrive”

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Posted 8 months ago

I am sorry your delivery took so long to arrive. I can see you have been in contact with us to resolve this issue. Again I apologise and we take your feedback on board. Kind Regards, Sarah

Posted 8 months ago

“I inserted all the inks and they all showed as OK. When I came to print, it was obvious that the black was not printing at all I telephoned yhour customer services and the lady said the black appeared to be faulty and she sent me a new one which I hope to receive today.”

Helpful Report

Posted 8 months ago

Good Morning Rita, Thank you for taking the time to share your experience. I'm sorry to hear that you encountered issues with the black ink not printing as expected. It’s great to know our customer service team was able to assist you promptly by sending out a replacement. Please keep us updated on how the new cartridge works out for you, and don’t hesitate to reach out if you need any further assistance. Kind Regards, Gemma Cartridge People

Posted 8 months ago

“The last delivery was made by a different courier than Royal Mail. One end of the Jiffy bag was soaking wet and the water had penetrated to some of the enclosed cardboard boxes. This problem had occurred in transit and not on delivery. I believe the courier was Evri. My neighbours an myself have had some bad experiences with this company.”

Helpful Report

Posted 8 months ago

Good Morning, Thank you for you taking the time to leave us a review, I am sorry that you have received your parcel in such a poor condition. As our cartridges are well packaged within the outer package they should be well protected from any water, if however you do find that you have any problems at all please let us know and we will happily assist you further. Kind Regards Louise

Posted 8 months ago

Cartridge People is rated 4.8 based on 114,900 reviews