Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,133 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,133 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 items, a 10 ink pack and a 5 ink pack. Both Canon original inks. Expected 2 packages with in a couple of days as had been advised it was in stock. Unfortunately it wasn't. Over the next week 8 packages (8) arrived, some burst and the ink packaging damaged. Apparently they came from Switzerland! Sorry folks gotta do better than that.”

Helpful Report

Posted 8 years ago

Dear Mr Russell Thank you for your review. I am sorry that some of your packages have been received damaged or burst. I have tried to call you today on the telephone number on your order, but have been unable to reach you or leave a message. Can you please advise a convenient time for us to call you to discuss this matter, alternatively please call our customer service team on 0203 0010234. I look forward to hearing from you soon. Kind Regards Marianne Cartridge People

Posted 8 years ago

“in the past I have been very satisfied with the ink sent to me . however this time the ink is different. we asked for cartridges to suit a canon ip4600 and in the past have received c520 and 521. this time we have received c-cli521xl which do not operate every time with the printer. your comments would be appreciated as it appears we have been sent the wrong cartridges”

Helpful Report

Posted 8 years ago

Dear Mr Fergus Thank you for your review. I can confirm as discussed on the telephone that the cartridges you have ordered are the correct ones for your printer. I have emailed over some advice directly to you to try, please let me know how you get on. We do offer our guarantee to replace or refund any cartridges that will not work for you. Please let me know how you get on. Kind Regards Marianne Cartridge People

Posted 8 years ago

“I have not received all of my order despite chasing”

Helpful Report

Posted 8 years ago

I am sorry to hear you did not receive your complete order. I see from your order details that my colleague resent the missing item for you as we felt the item had got lost in the post. The missing items was dispatched on the 13th and should be with you anyday now.

Posted 8 years ago

“I ordered a pack of six inks .Expected a pack of six inks in one box/container but I received three packs of two spread over a three day period . The cartridge I needed most arrived last .”

Helpful Report

Posted 8 years ago

Dear Mr Cleghorn, Thank you for your review. At Cartridge People, we understand that timely delivery is extremely important to you and we want you to receive the very best service possible. We will therefore process your order to ensure that your goods are dispatched to you as soon as possible. Most of our items are dispatched and delivered within 2 - 4 working days. We ask that you allow 7 working days before you contact us if you have not received your items. We hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. We ensure the optimum method is chosen to enable speedy despatch and transit by selecting the appropriate carrier and we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find this also helps you, our customer, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery. I hope this is of use to you. Should you require any further assistance, please feel free to contact us. Kind Regards Louise Cartridge People

Posted 8 years ago

“Ordered 2 twin packs of cartridges, they arrived over two days in four separate envelopes, four sets of invoices & fours sets of postage from Switzerland- who at the end of the day is paying for this nonsense way of trading - the customer of course!”

Helpful Report

Posted 8 years ago

Dear Mr Arnold, Thank you for your review. At Cartridge People, we understand that timely delivery is extremely important to you and we want you to receive the very best service possible. We will therefore process your order to ensure that your goods are dispatched to you as soon as possible. Most of our items are dispatched and delivered within 2 - 4 working days. We ask that you allow 7 working days before you contact us if you have not received your items. We hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. We ensure the optimum method is chosen to enable speedy despatch and transit by selecting the appropriate carrier and we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find this also helps you, our customer, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery. I hope this is of use to you. Should you require any further assistance, please feel free to contact us. Kind Regards Louise Cartridge People

Posted 8 years ago

“Price, delivery and dispatch all good but let down by the tape used to contain the ink in the bottom of the cartridge. When removing it, no matter how carefully, ink splatters around, should go back to the old method of plastic cover”

Helpful Report

Posted 8 years ago

Thank you for your review on our website. I am sorry that you have experienced a problem with Canon PGI-520BK Compatible Black Ink Cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 0203 001 0234 and quote the order number shown above. Alternatively please provide a preferred contact telephone number and convenient time, so I may call you back.

Posted 8 years ago

“Slow to deliver”

Helpful Report

Posted 8 years ago

Dear Mr Woodford Thank you for your review. We do rely heavily on Royal Mail for making timely deliveries. We advise on our website a 2-7 day delivery window, though, through customer feedback, find most people receive their order within 3-4 days. During busy periods, this can sometimes take a little longer. Please accept my apologies if your order took longer to get to you than anticipated. Kind Regards Marianne Cartridge People

Posted 8 years ago

“Sorry but since you ask, I wasn`t happy. The cartridges sent were unsatisfactory; firstly they were recycled, which was not mentioned on the website, and secondly they simply did not function well. Despite repeated alignment and nozzle-clearing procedures the printing was poor, with white streaking. The black soon started to fade after two or three copies were printed. I have now binned the cartridges and the printer too, and purchased a new printer (HP ENVY 5540). Please note I`m far too busy to have the time to mess around posting the cartridges back to you for refund.”

Helpful Report

Posted 8 years ago

Dear Mr Knight Thank you for your review. I am sorry that you have had a problem with the cartridges supplied by ourselves. If you do have any problems with any of our products, please contact us on 0203 0010234 or email us at customerservice@cartridgepeople.com, as we will be able to offer advice on how to resolve the issue. If we were unable to do so, we would offer to replace or refund any faulty cartridge you may have. We do advise that the cartridges are partly recycled on the cartridge specification page. I hope this is of use to you. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 8 years ago

“The lightbulbs supplied were not a standard size so do not fit the housing. Note to self: go to the local shop you lazy git. A photo of a product can be misleading.”

Helpful Report

Posted 8 years ago

Thank you for your review. As advised on the telephone, if you are unhappy with your purchase, we can arrange for the bulbs to be refunded. I have passed your comments to our buying team. Kind Regards Marianne Cartridge People

Posted 8 years ago

“Hi from Scotland … Recently purchased a couple of PIXMA Canon 3250 Black cartridges from you … they arrived safely . The first one kept giving me the message .. Ink needs replacing .. so I assumed it was 'one of those occasional faulty cartridges .. no one's fault ..it just happens, so I removed it and chucked….and put the second new Cartridge I purchased from you … the Canon scanner/printer kept giving me message that my Black Cartridge needed replacing, I ran the fault finder on the Print Program and it showed clearly that I had more than sufficient colour but black was empty. Am very disappointed obviously, not just the cost, but the inconvenience..I live 9 miles away from nearest small town and that small town does not have a shop that sells printer cartridges … so am now not able to print and wondering how to handle my problem. You really need to know this … On back of cartridge it says ~INK CSRT~RIDGE and then the words underneath Remanufactered Replaces CAN PG540XL BLACK Safanova Ollis from Newbigging Townhead TD8 6NA”

Helpful Report

Posted 8 years ago

Dear Karajana Order Number GB161227-LA1811451 Thank you for your message. I'm sorry that you are having a problem with the supplied by us. Some printers are sensitive as to the cartridges that they use. Software on the printer can produce the message you see regarding low or zero ink levels if the machine detects a cartridge that is not a manufacturer's original cartridge. If you ignore the low ink message then the cartridge should last as long if not longer than the original and we do guarantee this. To ignore the message you simply click continue on the computer or on your printer there should be a button with a triangle inside a circle - press this and hold for five seconds. This should enable you to continue printing perfectly. If you are happy to persevere with the cartridge and find they run out in an unreasonable amount of time then we will happily replace the item for you free of charge. However, if you print and the quality is not as it should be then I would recommend that you run the print head cleaning programme on your printer to clean the heads and push the ink through. For best results you should run the programme three to four times. If you find that after following this procedure you are still having a problem please let me know. If you require any further assistance please do not hesitate to contact me. Kindest Regards Marianne Customer Support

Posted 8 years ago

“My order was placed on 26th dec. The order was split into 2 packages.The 1st package was received on the 29th, which is very fast service.The 2nd package arrived 7 days later,I gave the overall rating as average but I do accept the problems that arise with postal deliveries over the xmas and new year period. I have used Cartridge People before and would use them again and recommend them also”

Helpful Report

Posted 8 years ago

Dear Mr Ridgway Thank you for your review. At Cartridge People, we understand that timely delivery is extremely important to you and we want you to receive the very best service possible. We will therefore process your order to ensure that your goods are dispatched to you as soon as possible. Most of our items are dispatched and delivered within 2 - 4 working days. Sometimes, during busy seasonal periods, this can take a little longer. We ask that you allow 7 working days before you contact us if you have not received your item(s). We hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. We ensure the optimum method is chosen to enable speedy despatch and transit by selecting the appropriate carrier and we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find this also helps you, our customer, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery. I hope this is of use to you. Should you require any further assistance, please feel free to contact us. Kind Regards Marianne Cartridge People

Posted 8 years ago

“It hasn't arrived yet”

Helpful Report

Posted 8 years ago

?Dear Mr Palmer, Order Number GB161222-LA1809853 39, Amersham Close Macclesfield Cheshire SK10 2LF I am sorry to hear you are still awaiting delivery of your order, it is very unusual for it to take this long. I can confirm that your order was dispatched to the delivery address above on 23/01/2016. Please accept my apologies on behalf of Royal Mail for the delay in your order. Although they’re usually very efficient they can, on rare occasions, take longer than the estimated 2-7 days as stated on our website. Please can you check with your local Sorting Office to see if they are holding it there for you. We find that, on occasions, the post person doesn't always leave a calling card if they have been unable to deliver for any reason. This was a bulky parcel and may not of fitted through the letter box. If the Sorting Office doesn't have it please let me know and I will be able to mark the first dispatch as lost in post and I will resend the order for you. Please accept my apologies for the inconvenience this may have caused you. Kind Regards Marianne Customer Support

Posted 8 years ago

“Whilst the on-line transaction was straightforward and the prices reasonable, the items took far too long to reach me. When I order products like this, I expect better service and faster delivery times, so doubt I will purchase again. I feel sure you can do better than this... Kind regards Demetri”

Helpful Report

Posted 8 years ago

I am sorry that our delivery did not meet your requirements. We endeavor to dispatch orders on the day of receipt, if received before 12pm Monday-Friday. As your order was placed at 17:32, the order was dispatched the following day. We do state that delivery can take between 2-7 days, however the majority of our orders arrive between 3-4 days. Unfortunately, over the Christmas and New Year period with the high level of online sales and Christmas post there have been a few delays with deliveries. Please accept my apologies if you have been at all inconvenienced.

Posted 8 years ago

“Price was good; Online ordering process was good; product (when it finally arrived) was as described; delivery was slow - 3 days before dispatch, then a further 7-10 days for order to complete - order arrived as 3 separate packages over a number of days.”

Helpful Report

Posted 8 years ago

Dear Mr Walker Thank you for your review. At Cartridge People, we understand that timely delivery is extremely important to you and we want you to receive the very best service possible. We will therefore process your order to ensure that your goods are dispatched to you as soon as possible. Most of our items are dispatched and delivered within 2 - 4 working days. Sometimes, during busy seasonal periods, this can take a little longer. We ask that you allow 7 working days before you contact us if you have not received your item(s). We hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. We ensure the optimum method is chosen to enable speedy despatch and transit by selecting the appropriate carrier and we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find this also helps you, our customer, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery. I hope this is of use to you. Should you require any further assistance, please feel free to contact us. Kind Regards Marianne Cartridge People

Posted 8 years ago

“Unfortunately my ink cartridge came and had leaked everywhere so not pleased !”

Helpful Report

Posted 8 years ago

Dear Mr Rapson I'm terribly sorry to hear that you have received a damaged leaking cartridge. Please do not try and install the cartridge into your printer. I will arrange for a replacement be sent out to you in the next available post, on this occasion please would you discard the faulty cartridge. Please accept my apologies for any inconvenience caused to you. If you require any further information regarding this please call our customer service team who will be happy to discuss this with you further. Kindest Regards, Marianne Cartridge People

Posted 8 years ago

“Epson cartridge didn't work. Very annoying”

Helpful Report

Posted 8 years ago

Dear Mrs Mitchell, Thank you for your email. I’m sorry that you are having a problem with your cartridges supplied by ourselves. For me to be able to assist you further, please would you confirm the following: Your model of printer? Details of the problem (do you see any error messages or are the prints not of good quality?) Details of any steps you may have taken to rectify the problem. These details will help me assist you further. Looking forward to hearing from you. Kindest Regards Marianne Customer Support

Posted 8 years ago

“To date I have not received the ink. Perhaps it's got lost in the post!! It was very easy to order on line but.....”

Helpful Report

Posted 8 years ago

Dear Mrs Woollaston, We have today received both of your reviews you left on our website in regards to the non-receipt of the purchased inks. I do know that around this time when you placed the order there was a slight delay due to the Christmas post, however as this has now passed our estimated delivery timescale, would you be happy for both orders be re-dispatched out? Can you please confirm that your address is 10, Rosedale Close Baildon. Shipley W Yorks BD17 5EQ I look forward to your reply Many thanks Marianne Cartridge People

Posted 8 years ago

“It's now been over two weeks and I still haven't received my cartridge yet. I have to go to Raymond's in town and buy some ink as desperately needed for some documents”

Helpful Report

Posted 8 years ago

?Dear Mr Divito, Order Number GB161216-LA1805868 50 Mount Pleasant, Penzance TR18 4QU I can confirm that your order was dispatched to the delivery address above by first class Royal Mail post on 17/12/2016 Please accept our apologies for the delay in your order. We rely heavily on Royal Mail, although Royal Mail are usually very efficient with our deliveries they can on rare occasions take longer than the estimated 2-7 working days, as stated on our website. Please can you confirm if you would like us to re-dispatch your order or if you would prefer a refund? Again we apologies for any inconvenience caused to you and I look forward to hearing from you. Kind Regards Marianne Customer Support

Posted 8 years ago

“Ordered 2 packs of Epsom 4 ink received the 8 but split into 4 packs of 2 of the same colour that did not arrive at the same time when you are awaiting this is most unsatisfactory as no reason provided as to why sent in this form and required a telephone call to check the order to be advised I indicated at the time will be the last time I order”

Helpful Report

Posted 8 years ago

Dear Mike Thank you for your review. We hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. We ensure the optimum method is chosen to enable speedy despatch and transit by selecting the appropriate carrier and we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find this also helps you, our customer, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery. We do give the following advice on any multi-packs we advertise on our website: This product may not arrive in the Multipack box shown. If this occurs you will always receive the cartridges in separate original boxes. I hope this helps. Please accept my apologies for any confusion this has given. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 8 years ago

“I read lots of great reviews and hoped to receive a good quality product. Unfortunately, the ink quality was very poor, I printed multiple times and checked catridges in hope it was my printer's fault, alas the ink was of a very poor quality and the coulors was very dull,toneless.I tried ro contact the company to inform them of my issue but they were not very interested, so I ended up with a low quality product. I would not recommend”

Helpful Report

Posted 8 years ago

Dear Anna, Thank you for your review. I am sorry to hear that you experienced this problem with the cartridges supplied by us. Unfortunately I am unable to locate any order history for you by searching under your email address. If you can either provide us with an order number and/or your full address, including your postcode, we can then locate the order and assist you further. If you would like to email the information to us at: customerservice@cartridgepeople.com we would appreciate it. We look forward to your reply. Best Wishes.

Posted 8 years ago

Cartridge People is rated 4.8 based on 113,133 reviews