Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

“cartridges did not fit in the printer and customer service was not happy to refund or send me original . I offered to pay the difference but he was adamant that I have to wait till he receives the goods back”

Helpful Report

Posted 8 years ago

Dear Subhash Thank you for your review. I am sorry that you had a problem with the cartridges that we supplied. I can see from the notes that my colleague asked if you could send a photograph of the cartridge which you had opened to enable us to assist you further, but this was not possible. I am unable to see a requested for original cartridges to be sent. I can confirm that a refund was issued on 09/02/2017, and should show in your account in 3-4 working days. Please accept my apologies for the inconvenience caused to you on this occasion. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 8 years ago

“Order and delivery were fine. Having great difficulty in getting any ink out of Cartridges on my HP Printer1”

Helpful Report

Posted 8 years ago

Thank you for your review. i am sorry to read that your cartridges aren't printing. A member of the support team will contact you shortly to assist you further.

Posted 8 years ago

“Just replaced the black ink on my Epsom printer. Not satisfied with quality printing I keep cleaning the heads on my printer with no better quality print. I will have to purchase original Epsom ink cartridges”

Helpful Report

Posted 8 years ago

I am sorry to hear you are experiencing problems with the cartridges purchased from us. We are currently replying to your email offering you our support.

Posted 8 years ago

“My order was incorrect and more expensive than I expected.”

Helpful Report

Posted 8 years ago

Dear Mr Ward, Thank you for your feedback. I am sorry to hear you are experiencing problems with the HP 338 / 343 ( SD449EE ) Compatible Black and Colour Ink Cartridges supplied by us. I will ensure a member of our Customer Service Team contacts you shortly to resolve this. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. Please accept my apologies for any inconvenience caused. Kind regards, Melanie Cartridge People

Posted 8 years ago

“The cartridges arrived well packed and on time, which was great. That's where the quality ended. Magenta is dominating every print, so everything is coming out purple. Not so great when you are trying to print full colour documents. Its the first and last time I'll use a non genuine cartridge.”

Cartridge People 2 star review on 9th February 2017

Helpful Report

Posted 8 years ago

Dear Ms Shaw, Order Number GB170126-LA1845111 Thank you for your review on our website. I am sorry that you have experienced a problem with 364XL Magenta ink cartridge ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 0203-001-0234 and quote the order number shown above. Alternatively please provide a preferred contact telephone number and convenient time, so one of our team can call you back. Kindest Regards, Jordan

Posted 8 years ago

“dissappointed with colour quality,very dull .will think twice about ordering from Cartridge people again”

Helpful Report

Posted 8 years ago

Dear Christine Thank you for your review. I’m sorry that you are having a problem with your cartridges that we have supplied. For me to be able to assist you further, please would you confirm the following: Your model of printer? Details of any steps you may have taken to rectify the problem. These details will help me assist you further. Could you also please supply a contact telephone number via customerservice@cartridgepeople.com Looking forward to hearing from you. Kindest Regards Marianne Customer Support

Posted 8 years ago

“The colour cartridges were a problem to install. It was necessary to use the print head cleaning procedure several times before the colour ink came through properly and even then two of the cartridges leaked (Magenta and Yellow). Unfortunately these cartridges are not a satisfactory substitute for the original HP modules. It would be great if they were as the price is certainly right.”

Helpful Report

Posted 8 years ago

Dear Mr Bosher Thank you for your review. I am sorry that you had a problem with the cartridges that we supplied. As per our telephone conversation, I will happily replace the colour cartridges, please discard the faulty/leaking ones. Please accept my apologies for the inconvenience this has caused you. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 8 years ago

“I queried the price of these cartridges prior to ordering, as they were considerably dearer than last time. I did not receive the courtesy of a reply. I do not think my 'opinion matters' to you at all.”

Helpful Report

Posted 8 years ago

Dear Mrs Briggs Thank you for your review. I have checked through our email file and can not find any correspondence from yourself, so please accept my apologies that you have not received a reply from ourselves. Our email address is customerservice@cartridgepeople.com. I have tried to call you today on the telephone number on your order, but have been unable to reach you. I can see that you have ordered various cartridges for different printers over time. Can you please call our team on 0203 001 0234 to enable us to assist you further. I look forward to hearing from you soon. Kind Regards Marianne Cartridge People

Posted 8 years ago

“Unfortunately, the cartridges (which were supposed to be compatible with my HP Photosmart C8180 all-in-one printer) leaked badly when installed, which required an in depth clean of the whole machine. I was not at all impressed to say the least. Clearly your cartridges are not compatible with my HP machine in spite of our advertisement material saying that they are!”

Helpful Report

Posted 8 years ago

Thank you for your review. I am terribly sorry to read that you received cartridges that have leaked. I can assure you that we do not purposely send out cartridges that are leaking, and unfortunately cartridge can get thrown around in the post service, and although very rare can become damaged. I see we have not had any correspondence regarding this from you. The cartridges you have ordered were original ink cartridges and HP will have covered this in your warranty. Also should your printer be damaged as a direct result of the cartridges (original or compatible) supplied to you by the Cartridge People, we will either replace or repair your printer free of charge. A member of our support team will contact you shortly.

Posted 8 years ago

“Iv'e found the online service & pricing of cartridges of very confusing. I ordered 1 set of cartridges & found that I had not put change of address. I quickly got through to customer service, but they told me I could not do anything about it because the order had gone through. I subsequently order another one. Which I have since received. I eventually got three cartridges, but the invoices quoted different prices I have now returned the tow I did not want,at my expense If you require further info, please contact me.”

Helpful Report

Posted 8 years ago

Dear Mrs Thomas, Thank you for your review. I am sorry to hear that you found the website confusing and that we were not able to stop the order being dispatched to the incorrect address. I can see from your order details that we have been in email correspondence with yourself and have advised you of the returns address and procedure, to return any unwanted items back to us for a refund. Once the items are received back at our returns department a refund will be processed for you. Please accept my apologies for any inconvenience caused. If you require any further assistance, do not hesitate to contact me. Kind regards, Melanie Cartridge People

Posted 8 years ago

“Your deliveries arrived in separate packages over a period of two weeks. In fact I had to chase the package. This is not good enough! Ivan Simon”

Helpful Report

Posted 8 years ago

I am sorry to hear delivery took longer than expected. I can confirm that your order was dispatched on the same day of ordering. Deliveries usually arrive with within 3-4 days, from the dispatch date. However, our website states that Deliveries can take between 2 - 7 business days. We do rely on the postal service to deliver as soon as possible. We hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. We ensure the optimum method is chosen to enable speedy despatch and transit by selecting the appropriate carrier and we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find this also helps you, our customer, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery.

Posted 8 years ago

“Black ink cartridge 339 doesn't work in my HP Photosmart 2570 all in one.Keeps saying take cartridge out tried 2 cartridges both the same”

Helpful Report

Posted 8 years ago

Dear Mr Shuckard, Order Number GB170107-LA1822438 Thank you for your review. I’m sorry that you are having a problem with the C8767EE (339) Black compatible supplied by us. Have you tried either of the colours yet? There could possibly be a problem with the communication between the copper chip on the cartridge and your printer. This can occur during the manufacturing stage in the factory and is usually affected by dirt, such as dust or even a fingerprint. Please follow these cleaning instructions to resolve the problem: Place some old newspaper down to capture any spillage of ink. Remove the cartridge from your printer – switch your printer off. Using a piece of damp kitchen roll, gently wipe the copper plate on the cartridge. Allow the chip to dry. Once the chip are completely dry, re-install the cartridge into your printer and switch the printer back on. I would recommend that you run the print head cleaning program on your printer to clean the heads and push the ink through. For best results you should run the program three to four times. If you find that after following this procedure you are still having a problem please let me know by replying to this email and I would be happy to replace any non-working cartridge for you. Please retain any faulty cartridge as we would need to advise the correct returns procedure if necessary. If you require any further information regarding this please call our customer service team who will be happy to discuss this with you further. Kindest Regards Marianne Cartridge People

Posted 8 years ago

“My order was split and and I have yet to receive the identical second set 3 weeks after first set of cartridges.”

Helpful Report

Posted 8 years ago

Dear Adrian, Order Number GB170108-LA1823805 I am sorry to hear you are still awaiting delivery of part of your order, it is very unusual for it to take this long. I can confirm that your full order was dispatched to the delivery address given on 09/01/17. Please accept my apologies on behalf of Royal Mail for the delay in your order. Although they’re usually very efficient they can, on rare occasions, take longer than the estimated 2-7 days as stated on our website. Please can you check with your local Sorting Office to see if they are holding it there for you. We find that, on occasions, the post person doesn't always leave a calling card if they have been unable to deliver for any reason. If the Sorting Office doesn't have it please let me know and I will be able to mark it as lost in post and I will resend the order for you. Please accept my apologies for the inconvenience this may have caused you. Kind Regards, Marianne Cartridge People

Posted 8 years ago

“I received the ink promptly, black and colour. I've now tried the colour and my printer, Canon Pixma, refuses to take it. Yes I tried everything. The black is fine and printing. Disappointed, hence my no reccommendation.”

Helpful Report

Posted 8 years ago

Dear Mr Reilly, Order Number GB161031-LA1750000 Thank you for your review. I am sorry that you have had a problem with the colour cartridge that we have supplied. We do offer a full 100% no quibble guarantee on all our products. Therefore, would you prefer to receive replacement product or to be refunded? I look forward to hearing from you soon. Kindest Regards Marianne Cartridge People

Posted 8 years ago

“1 small order took to long and delivered in 3 separate packages”

Helpful Report

Posted 8 years ago

Dear Mrs Wenman Thank you for your review. At Cartridge People, we understand that timely delivery is extremely important to you and we want you to receive the very best service possible. We will therefore process your order to ensure that your goods are dispatched to you as soon as possible. Most of our items are dispatched and delivered within 2 - 4 working days. We ask that you allow 7 working days before you contact us if you have not received your item(s). We hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. We ensure the optimum method is chosen to enable speedy despatch and transit by selecting the appropriate carrier and we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find this also helps you, our customer, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery. Please accept my apologies if your order took longer to get to you than anticipated. Kind Regards Marianne Cartridge People

Posted 8 years ago

“Our order came in 3 parcels which is inconvenient Parcels 1 and 2 arrived a couple of days apart Parcel 3 (the cartridges) took another Week. We were certainly kept waiting!”

Helpful Report

Posted 8 years ago

Dear Catherine Thank you for your review. At Cartridge People, we understand that timely delivery is extremely important to you and we want you to receive the very best service possible. We will therefore process your order to ensure that your goods are dispatched to you as soon as possible. Most of our items are dispatched and delivered within 2 - 4 working days. We ask that you allow 7 working days before you contact us if you have not received your item(s). We hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. We ensure the optimum method is chosen to enable speedy despatch and transit by selecting the appropriate carrier and we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find this also helps you, our customer, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery. Please accept my apologies if your order took longer to get to you than anticipated. Kind Regards Marianne Cartridge People

Posted 8 years ago

Dear Catherine Thank you for your review. At Cartridge People, we understand that timely delivery is extremely important to you and we want you to receive the very best service possible. We will therefore process your order to ensure that your goods are dispatched to you as soon as possible. Most of our items are dispatched and delivered within 2 - 4 working days. We ask that you allow 7 working days before you contact us if you have not received your item(s). We hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. We ensure the optimum method is chosen to enable speedy despatch and transit by selecting the appropriate carrier and we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find this also helps you, our customer, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery. Please accept my apologies if your order took longer to get to you than anticipated. Kind Regards Marianne Cartridge People

Posted 8 years ago

“Our order came in 3 parcels which is inconvenient Parcels 1 and 2 arrived a couple of days apart Parcel 3 (the cartridges) took another Week. We were certainly kept waiting!”

Helpful Report

Posted 8 years ago

Dear Catherine Thank you for your review. At Cartridge People, we understand that timely delivery is extremely important to you and we want you to receive the very best service possible. We will therefore process your order to ensure that your goods are dispatched to you as soon as possible. Most of our items are dispatched and delivered within 2 - 4 working days. We ask that you allow 7 working days before you contact us if you have not received your item(s). We hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. We ensure the optimum method is chosen to enable speedy despatch and transit by selecting the appropriate carrier and we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find this also helps you, our customer, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery. Please accept my apologies if your order took longer to get to you than anticipated. Kind Regards Marianne Cartridge People

Posted 8 years ago

“Ordered 2 items, a 10 ink pack and a 5 ink pack. Both Canon original inks. Expected 2 packages with in a couple of days as had been advised it was in stock. Unfortunately it wasn't. Over the next week 8 packages (8) arrived, some burst and the ink packaging damaged. Apparently they came from Switzerland! Sorry folks gotta do better than that.”

Helpful Report

Posted 8 years ago

Dear Mr Russell Thank you for your review. I am sorry that some of your packages have been received damaged or burst. I have tried to call you today on the telephone number on your order, but have been unable to reach you or leave a message. Can you please advise a convenient time for us to call you to discuss this matter, alternatively please call our customer service team on 0203 0010234. I look forward to hearing from you soon. Kind Regards Marianne Cartridge People

Posted 8 years ago

“in the past I have been very satisfied with the ink sent to me . however this time the ink is different. we asked for cartridges to suit a canon ip4600 and in the past have received c520 and 521. this time we have received c-cli521xl which do not operate every time with the printer. your comments would be appreciated as it appears we have been sent the wrong cartridges”

Helpful Report

Posted 8 years ago

Dear Mr Fergus Thank you for your review. I can confirm as discussed on the telephone that the cartridges you have ordered are the correct ones for your printer. I have emailed over some advice directly to you to try, please let me know how you get on. We do offer our guarantee to replace or refund any cartridges that will not work for you. Please let me know how you get on. Kind Regards Marianne Cartridge People

Posted 8 years ago

“I have not received all of my order despite chasing”

Helpful Report

Posted 8 years ago

I am sorry to hear you did not receive your complete order. I see from your order details that my colleague resent the missing item for you as we felt the item had got lost in the post. The missing items was dispatched on the 13th and should be with you anyday now.

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Cartridge People Reviews