Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 129,911 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 129,911 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 7th March 2026

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Alison resolved the issue with a recently delivered faulty ink cartridge very quickly arranging a replacement to be sent out.”

Helpful Report

Posted 3 weeks ago

Thanks for sharing. We’re really glad Alison could resolve the issue quickly and arrange a replacement. Kind regards, Team Cartridge People

Posted 3 weeks ago

“very good customer service, very helpful”

Helpful Report

Posted 3 weeks ago

Thanks for sharing. We’re really pleased to hear you had a great experience with our customer service and that you found our team very helpful. Kind regards, Team Cartridge People

Posted 3 weeks ago

“I am very satisfied with the product but there was a considerable delay in the delivery process. No problem. Many Thanks Derek”

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Posted 3 weeks ago

“A five star review for Aden in Cartridge People’s support team. However not so good for the carrier used to deliver my order. I received an email from the carrier to say they had received the item for delivery but then nothing, so I emailed Cartridge People. I received a reply immediately from Aden who re-sent the order which has now arrived. Many thanks for the excellent support service.”

Helpful Report

Posted 3 weeks ago

Thanks for sharing. We’re glad Aden could help and that the order has arrived after being resent. We appreciate your kind words! Kind regards, Team Cartridge People

Posted 3 weeks ago

“Aden dealt very efficiently and politely today with my query concerning a possible faulty printer cartridge. There is already a replacement cartridge on its way...no quibbles. A very impressive service, as usual. Thankyou, David”

Helpful Report

Posted 3 weeks ago

Thanks for sharing. We’re glad Aden could help and that the replacement cartridge is on its way. Your kind words will be passed on. Kind regards, Cartridge People

Posted 3 weeks ago

“The company service was very good but they were let down by the courier,Evri. My cartridges were order on the 12th June2026 and I still hadn't received them by the 22nd June 2026. I contacted the company and received an e-mail from Chris. He offered to re send my cartridges on next day delivery with an other courier, DPD, which I received no problem.”

Helpful Report

Posted 3 weeks ago

Thanks for letting us know. We’re glad the service was good and that Chris arranged a resend with a different courier. We appreciate the feedback about Evri. Kind regards, Team Cartridge People

Posted 3 weeks ago

“your representative Phil - sorted my order and I am confident it will go through this time - Ta! Phil”

Helpful Report

Posted 3 weeks ago

Thanks for sharing. We’re glad Phil could help and that you feel confident the order will go through. Kind regards, Cartridge People

Posted 3 weeks ago

“Lindsey was very helpful”

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Posted 3 weeks ago

Hi Jo-Anne, We’re glad Lindsey could help. Thanks for sharing your feedback! Kind regards, Team Cartridge People

Posted 3 weeks ago

“Evri destroyed the package and delivered an empty envelope. Quick call to Louise and replacement dispatched and arrived the next day. Also had to request a copy of the original invoice and again supplied by return. Making a potential problem into a good outcome. Thanks.”

Helpful Report

Posted 3 weeks ago

Hi Trevor, Thank you for sharing your experience. We’re glad Louise could assist and that a replacement arrived promptly, with the original invoice provided by return. It’s great to hear a potential problem was turned into a positive outcome. Kind regards, Team Cartridge People

Posted 3 weeks ago

“Right product right price great service.”

Helpful Report

Posted 3 weeks ago

“I experienced an issue with non delivery of an order, DPD stated it was delivered but it wasn’t to my address. I contacted customer service and Alison immediately replied confirming the details of my query. The service I received was excellent and I have now received a replacement order.”

Helpful Report

Posted 3 weeks ago

Hi Viv, Thank you for sharing your experience. We’re glad Alison could assist quickly and that you’ve now received a replacement order. Kind regards, Team Cartridge People

Posted 3 weeks ago

“Sam was brilliant, a lovely young man to talk to, nice manner ,professional but easy to talk to. and so helpful, he explained everything carefully , he is an excellent member of staff, tell his manager I appreciated his help. Thankyou Sam Kind regards.”

Helpful Report

Posted 4 weeks ago

Thank you for your kind words about Sam. We’re really glad you found him helpful and professional, and we’ll make sure your appreciation is shared with the team. Warm regards, Team Cartridge People

Posted 3 weeks ago

“Very good customer service, prompt delivery and Liam was very helpful with our refund query.”

Helpful Report

Posted 4 weeks ago

Hi Barbara, Thank you for your kind feedback. We’re glad Liam could assist with your refund query and that you were satisfied with our service and prompt delivery. Kind regards, Team Cartridge People

Posted 3 weeks ago

“Have been using your company for many years & have had excellent service. Goods arrive promptly, all staff I’ve spoken to have been very helpful & cheerful & swiftly solved a problem or helped with an order. Aden very quickly helped me to set up new printer recently . Thank you all.”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for your kind words. We’re glad to hear you’ve had excellent service over the years and that Aden quickly helped with the printer setup. It’s great to know our team are cheerful and helpful. Kind regards, Team Cartridge People

Posted 3 weeks ago

“I wrongly sent a complaint to Cartridge People (from whom I had just ordered a genuine product) instead of the intended supplier of faulty compatibles. The complaint was handled by Lindsey. In spite of the time wasted, her reply was courteous and helpful. Good service even when it wasn't their product.”

Helpful Report

Posted 4 weeks ago

Good Morning, Thank you for sharing your experience. We’re glad Lindsey handled it courteously and was helpful, even though it wasn’t our product. Kind regards, Team Cartridge People

Posted 3 weeks ago

“Great service and si was very helpful 👍”

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Posted 4 weeks ago

Hi Ian, Thanks for your feedback. We’re glad the service was great and that Si was very helpful. Kind regards, Team Cartridge People

Posted 3 weeks ago

“Sam handled my order in superb style and with attention to details a credit to the company”

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Posted 4 weeks ago

Hi Brian, Thank you for your kind words. We’re glad Sam delivered superb service and paid attention to detail. We’ll pass your thanks along. Kind regards, Team Cartridge People

Posted 3 weeks ago

“I have been a CP customer for a number of years, and all the products I have received have been fine. However, I recently received a printer cartridge which did not work. I contacted CP, and they replied immediately and advised me how I might be able to remedy the defect, but when this did not work, they sent me a replacement cartridge straight away, free of charge, which arrived in a couple of days. I was looked after by Aden at CP, who was excellent, and I would recommend both him and CP for their service and products.”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for sharing your experience. We’re glad Aden looked after you and that you were happy with the quick help and replacement cartridge. Kind regards, Team Cartridge People

Posted 3 weeks ago

“I went on the website about the problem with the black toner cartridge I had received and after I sent it there was an almost instant replay by George on email in technical support and was very nice then I got emailed by Marianne and Rachel and they were both very nice and offered to give me a refund and offered other solutions.”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for sharing your experience. We’re glad our team—George, Marianne, and Rachel—could help quickly and that a refund and other solutions were offered. Kind regards, Team Cartridge People

Posted 3 weeks ago

“I had an issue with HP printer with CP own brand cartridges and would not print due to the HP+ lockout that I was unaware of 🤬(damn you HP). I contacted CP and was answered by Wiktoria you dealt with my query and offered a no quibble refund. Also gave me useful information about HP printers. Very professional and rapid in dealing with my problem.”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for sharing your experience. We’re glad Wiktoria could help promptly and that you received a no-quibble refund and useful information about HP printers. Kind regards, Team Cartridge People

Posted 3 weeks ago

Cartridge People is rated 4.8 based on 129,911 reviews