Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,937 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,937 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product shown in manufacturers formal packaging but supplied in plain brown wrapper”

Helpful Report

Posted 3 years ago

Good afternoon Mr Weetman Thank you for your review. I am sorry that you are not happy with how your order was packaged. One of the customer service team will contact you soon to help resolve this. Kind Regards Marianne

Posted 3 years ago

“Brought Cartridge's own brand ink but so far haven't been able to get it to work in my printer.”

Helpful Report

Posted 3 years ago

Thank you for your review and I am sorry to hear that you are having problems with the cartridges supplied by us. I will arrange for someone to contact you as soon as possible to try and resolve the problem you are having. Kind Regards Louise

Posted 3 years ago

“The home brand toners did not work in my printer. After following the troubleshooting options I had wasted an hour of my time without a solution. The packaging for one of the toners was inadequate (the chip had no protective cover and the foam, was very thin and loose inside the box). The design of each toner differed to the originals: the handle by which to extract the toner was upside down and hard to reach once inserted. I'm terms of service, the phone service was very professional, but I had to complain for credit to be applied to my account so I could order new toners before they received the returned items. This service was not possible when I asked the phone representative. The delivery was fast however, and I know next time to avoid the home brand toner.”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for taking the time to leave a review, I have had a look at your order and see that you have been in contact with my colleague Emma who has issued you with a full refund for this order. I do apologise for the problems you have had and please do not hesitate to contact us again should you require any further assistance. Kind Regards Louise

Posted 3 years ago

“The service I had received was excellent, but the last batch of 4 colours that I installed on my Epsom.XP2100 did not function at all. I had to order a further set of inks from Epsom and then all was well. I have to assume your inks were not compatible with Epsom printer.”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for your review and I am sorry that you have had problems with the cartridges ordered from us. You are covered by our guarantee therefore I will arrange for someone to contact you as soon as possible to try and resolve the problem you are having Kind Regards Louise

Posted 3 years ago

“I have always relied on CP to provide me with cartridges for my printers over the years. However recently I purchased a black ink C-540XL which didn't work properly after installing. I re-fitted the cartridge and it worked fine. The next time I used the printer same result - no black printing once again after removing and re-loading the cartridge it again worked fine. This is now the default mode of operation of my printer - remove and re-install the 'compatible' cartridge. This is not acceptable to me - what is your solution??”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for your review and I am sorry that you are having problems with a cartridge supplied by us. I can see that you have emailed us and my colleague Lizzie has replied to see if you would like to try a replacement, once you have replied we can then arrange this for you. Kind regards Louise

Posted 3 years ago

“I bought a spare toner cartridge for my Samsung printer in September but finally fitted it yesterday. Result was toner smears and the printer intermittently failing to see the cartridge. Not impressed so far.”

Helpful Report

Posted 3 years ago

Good Morning, Many thanks for leaving us some feedback. I can see we have managed to contact you to resolve the issues you are experiencing. I will call you today to follow up. Should you require any further assistance in the meantime, please do not hesitate to contact me. Kind Regards, Kate

Posted 3 years ago

“Cartridge does not seem to print, no black on any of the pages”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review, I'm sorry to hear that you are having a problem with your cartridge not printing, I will contact you directly to resolve the issue. Kind regards, George

Posted 3 years ago

“My printer does not recognise the ink so I cannot use it. Hugely annoying as I paid for the genuine articxle”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for your review and I am sorry to hear that you are having problems with a cartridge supplied by us, I will arrange for a member of our team to contact you as soon as possible to try and resolve the problem you are having. Kind Regards Louise Cartridge People

Posted 3 years ago

“The non branded cartridge description suggests they are guaranteed to work in the same way as branded bit they don’t! The printer error message states that they are NOT compatible”

Helpful Report

Posted 3 years ago

Dear Helen, Thank you for your review, I'm terribly sorry to hear that you have experienced problems with compatible cartridges. However, I can't see that you have ordered compatibles from us, your one and only order (GB211107-LA4471638) was for an original Epson 33 Photo Black Ink Cartridge. If you do have details of any other orders you have made with us for any own brand cartridges, please do contact us on 02030010234 or at customerservice@cartridgepeople.com so that we can look into this for you. Kind regards, George

Posted 3 years ago

“Every time before I can send anything to print, I have to take out each cartridge, give them a shake, put them back into the printer otherwise all I get are blank pages.”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for your feedback. I will arrange for a member of the team to contact you regarding your order. If you need anything in the meantime please do not hesitate to contact us directly. Kind regards, Lizzie

Posted 3 years ago

“Unfortunately, my last 2 purchases from you have not been up to the quality of previous ones.”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for taking the time to leave your feedback, it is very much appreciated. I am very sorry to hear you have experienced a problem with your order. Someone will be in touch shortly to discuss this further with you. Kindest regards, Becky

Posted 3 years ago

“cartridges i bought this time seem worse quality than last”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for your review, I'm sorry to hear that your cartridges supplied by us aren't working properly. I will contact you directly to see what we need to do to resolve the issue for you. Kind regards, George

Posted 3 years ago

“I wanted to print a picture and it didn't. the colors are pale. color cartridge is not good at all. I recommend you buy the original.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking the time to write your review, I'm sorry to hear that your cartridges aren't performing as expected. I will contact you directly to try to find a resolution. Kind regards, George

Posted 3 years ago

“Disappointed as I tried to re order whilst overseas only to be told that the courier I was using was classified as a distributor,- This was not the case and explained on email whereupon I was told I could re order - I did only for it to be cancelled again !!!”

Helpful Report

Posted 3 years ago

Dear Nicolette, Many thanks for taking the time to leave us feedback. I apologise for the inconvenience caused by this. I am going to look into this and contact you directly to resolve. Kind Regards, Kate

Posted 3 years ago

“I was disappointed to find when the ink that arrived had to be put into a plastic bag by the post office for safety as the original packaging was battered. The ink boxes inside were also battered, but thankfully the ink had not spilt out. It was apparent that the original envelope packaging was of a thin quality, not what someone would have expected taking into account that spillage could have created such a lot of mess. I have dealt with Cartridge People in the past with no issues, but if the standard of packing is like this in the future, then I would have to look for another supplier. Thank you”

Helpful Report

Posted 3 years ago

Dear Heather, Thank you for your review, I'm terribly sorry to hear that your order arrived in insufficient packaging, as you mention, this is very unusual as we're normally quite meticulous with our packaging. I'm relieved to hear that the cartridges don't seem to be damaged but if you do have any issues with them please do let us know. Kind regards, George

Posted 3 years ago

“Whilst the toner was delivered promptly there appears to be no recycling scheme for individual purchasers. As a result, I will not use this company again. They should include prepaid return labels.”

Helpful Report

Posted 3 years ago

Dear John, Thank you for your taking the time to write your review. We do have recycling schemes for all of our cartridges and do send out recycling bags for used ink toners, but we're unable to include return labels for toner cartridges as these need to be created online. I will email you with details of the process shortly, please accept our apologies for any inconvenience this may have caused you. Kind regards, George

Posted 3 years ago

“I spend approximately £50 on a set of Epson replacement cartridges which sometimes print well and sometimes really don't. They don't last long either and the £10 I'm saving on the actual Epsom cartridge price from their site isn't worth the problems this poor printing quality has caused me. I've never had poor quality cartridges from the Cartridge People before so this has been disappointing :(”

Helpful Report

Posted 3 years ago

Good morning, Thank you for writing your review, I'm terribly sorry to hear that you're having problems with your cartridges print quality. I will contact you directly to see what we can do to resolve the issue. Kind regards, George

Posted 3 years ago

“Good service when first dealing with customer service for replacing faulty black cartridge. That also wouldn't work so suggested original rather than compatible. No immediate response to that email. Phoned and agreed refund to apply against original cartridge purchase. Web site very clunky. Couldn't see purchase of black only, so ordered set, but then the order was placed without credit allowance. So had to phone again to get refund to card, to offset purchase. I found the single item later so know for future, but navigation on website is not well organised. Not impressed”

Helpful Report

Posted 3 years ago

Dear Michael, Thank you for taking the time to write your review, I'm sorry to hear that one of your cartridges wouldn't work in your printer and for any delayed responses to your emails, we can take up to 24 hours to reply at busy times. The refund was processed for you initially as a credit but it doesn't look like this was applied to your subsequent order, this can only be applied online by the customer at the time of purchase. However, as discussed with my colleague this morning, we're happy to now convert this to a refund to your payment card, this has been processed this morning. The easiest way to view the full range, with prices, is to visit our website, and simply type your printer model number or the cartridge number into the quick search facility at the top of the screen and ensure that you select the correct printer from the drop down list provided. If we can help further please do let me know. Kind regards, George

Posted 3 years ago

“Sent wrong item did not fit can’t return because tab has been removed”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review, I'm sorry to hear that your order was placed for the wrong cartridges for your printer, our returns policy is that we are happy to provide a Credit into your Account towards future purchases or a refund for any items which are unwanted or ordered in error provided they are returned to us within 30 days of purchase and the packaging, including inner seal/bag, must be unopened. Unfortunately, as you have opened the seal on this cartridge we are unable to process a refund for you, we did contact you at the time to discuss this further. If we can help you with this or anything else please do let us know. Kind regards, George

Posted 3 years ago

“I ordered a full set for my printer and now the colour being printed is very poor and definitely not correct, the red colours don't seem to be coming out right.”

Helpful Report

Posted 3 years ago

Dear Russell, Thank you for taking the time to write your review, I'm sorry to hear that your cartridges aren't giving you good print quality, I will contact you directly to seek a resolution. Kind regards, George

Posted 3 years ago

Cartridge People is rated 4.8 based on 114,937 reviews