Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,056 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,056 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Write Your review

Tell us how Cartridge People made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed as I tried to re order whilst overseas only to be told that the courier I was using was classified as a distributor,- This was not the case and explained on email whereupon I was told I could re order - I did only for it to be cancelled again !!!”

Helpful Report

Posted 3 years ago

Dear Nicolette, Many thanks for taking the time to leave us feedback. I apologise for the inconvenience caused by this. I am going to look into this and contact you directly to resolve. Kind Regards, Kate

Posted 3 years ago

“I was disappointed to find when the ink that arrived had to be put into a plastic bag by the post office for safety as the original packaging was battered. The ink boxes inside were also battered, but thankfully the ink had not spilt out. It was apparent that the original envelope packaging was of a thin quality, not what someone would have expected taking into account that spillage could have created such a lot of mess. I have dealt with Cartridge People in the past with no issues, but if the standard of packing is like this in the future, then I would have to look for another supplier. Thank you”

Helpful Report

Posted 3 years ago

Dear Heather, Thank you for your review, I'm terribly sorry to hear that your order arrived in insufficient packaging, as you mention, this is very unusual as we're normally quite meticulous with our packaging. I'm relieved to hear that the cartridges don't seem to be damaged but if you do have any issues with them please do let us know. Kind regards, George

Posted 3 years ago

“Whilst the toner was delivered promptly there appears to be no recycling scheme for individual purchasers. As a result, I will not use this company again. They should include prepaid return labels.”

Helpful Report

Posted 3 years ago

Dear John, Thank you for your taking the time to write your review. We do have recycling schemes for all of our cartridges and do send out recycling bags for used ink toners, but we're unable to include return labels for toner cartridges as these need to be created online. I will email you with details of the process shortly, please accept our apologies for any inconvenience this may have caused you. Kind regards, George

Posted 3 years ago

“I spend approximately £50 on a set of Epson replacement cartridges which sometimes print well and sometimes really don't. They don't last long either and the £10 I'm saving on the actual Epsom cartridge price from their site isn't worth the problems this poor printing quality has caused me. I've never had poor quality cartridges from the Cartridge People before so this has been disappointing :(”

Helpful Report

Posted 3 years ago

Good morning, Thank you for writing your review, I'm terribly sorry to hear that you're having problems with your cartridges print quality. I will contact you directly to see what we can do to resolve the issue. Kind regards, George

Posted 3 years ago

“Good service when first dealing with customer service for replacing faulty black cartridge. That also wouldn't work so suggested original rather than compatible. No immediate response to that email. Phoned and agreed refund to apply against original cartridge purchase. Web site very clunky. Couldn't see purchase of black only, so ordered set, but then the order was placed without credit allowance. So had to phone again to get refund to card, to offset purchase. I found the single item later so know for future, but navigation on website is not well organised. Not impressed”

Helpful Report

Posted 3 years ago

Dear Michael, Thank you for taking the time to write your review, I'm sorry to hear that one of your cartridges wouldn't work in your printer and for any delayed responses to your emails, we can take up to 24 hours to reply at busy times. The refund was processed for you initially as a credit but it doesn't look like this was applied to your subsequent order, this can only be applied online by the customer at the time of purchase. However, as discussed with my colleague this morning, we're happy to now convert this to a refund to your payment card, this has been processed this morning. The easiest way to view the full range, with prices, is to visit our website, and simply type your printer model number or the cartridge number into the quick search facility at the top of the screen and ensure that you select the correct printer from the drop down list provided. If we can help further please do let me know. Kind regards, George

Posted 3 years ago

“Sent wrong item did not fit can’t return because tab has been removed”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review, I'm sorry to hear that your order was placed for the wrong cartridges for your printer, our returns policy is that we are happy to provide a Credit into your Account towards future purchases or a refund for any items which are unwanted or ordered in error provided they are returned to us within 30 days of purchase and the packaging, including inner seal/bag, must be unopened. Unfortunately, as you have opened the seal on this cartridge we are unable to process a refund for you, we did contact you at the time to discuss this further. If we can help you with this or anything else please do let us know. Kind regards, George

Posted 3 years ago

“I ordered a full set for my printer and now the colour being printed is very poor and definitely not correct, the red colours don't seem to be coming out right.”

Helpful Report

Posted 3 years ago

Dear Russell, Thank you for taking the time to write your review, I'm sorry to hear that your cartridges aren't giving you good print quality, I will contact you directly to seek a resolution. Kind regards, George

Posted 3 years ago

“I'm affraid after buying the set. We foùnd that there was no black but a extra cyan in the black box.”

Helpful Report

Posted 3 years ago

Dear Gav, Thank you for your review, I can't see that this issue has been raised with us before now so I will contact you directly to resolve this miss pick for you. Please accept our apologies for this error, it is unusual for this to happen and we will get you the correct cartridge as quickly as possible. Kind regards, George

Posted 3 years ago

“The cartridges worked but all prints are mainly purple/ blue a bit disapointing”

Helpful Report

Posted 3 years ago

Dear Anthony, Thank you for your review, I'm terribly sorry to hear that your printing isn't up to the required quality. I will contact you directly to try to resolve the issue for you. Kind regards, George

Posted 3 years ago

“Hasn't worked”

Helpful Report

Posted 3 years ago

Dear Corinne, Thank you for your feedback. We offer a 100% guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. I will contact you directly to resolve for you. Kindest Regards, Kate

Posted 3 years ago

“I was persuaded to buy CartridgePeoples own brand of re manufactured ink cartridges by the claim that they were designed to get round the usual error messages and work perfectly in my HP printer. Unfortunately this was not the case so I have gone back to original manufactured ones”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review, I can see from the notes on your order that unfortunately, your printer was unable to accept the cartridges and that a full refund and an additional credit has been processed for you as a gesture of goodwill. If there is anything further we can help with please do let us know. Kind regards, George

Posted 3 years ago

“We have had leakage from the last 2 cartridges we have purchased from your company.”

Helpful Report

Posted 3 years ago

Dear John, Thank you for your feedback. I am sorry to hear you have experienced problems with cartridges purchased from ourselves. I will ensure a member of our Customer Service Team contacts you shortly to resolve the matter. Please accept my sincere apologies for any inconvenience caused. Kindest regards, Melanie

Posted 3 years ago

“This is a follow on to "own brand cartridges" for epson 1500 cartridges, have uploaded photo's so you can see the result of 6 weeks on our front door, not so bad(not good either)under the Sellotape, but worrying if you do a print and intend to sell it! I have ones done with original inks and they last far longer, when I restock with original ink will upload a direct comparison.”

Cartridge People 2 star review on 20th October 2021

Helpful Report

Posted 3 years ago

Good afternoon Thank you for your review. Initial print quality between dye and pigment ink is virtually the same. Both the vibrancy and colour reproduction look very similar. It is hard to tell the difference between dye and pigment ink when comparing quality not looking side by side. All inks, whether dye or pigment, will begin to fade over time. Dye ink, generally, is recommended for indoor use on products. If exposed daily to direct sunlight or bright indoor lights, dye inks may start to fade quickly. Pigment ink has a superior UV resistance and therefore is selected when many years of indoor use or up to two years of outdoor life is required with little fading. Dye inks are able to provide softer colours which look more vivid and brilliant than the pigment ink. They may come off when in contact with water unless printed on special coated label material. The print is water-resistant as long as the label does not rub against anything disturbing. When it comes to quality generally spoken dye ink wins. Pigment inks tend to be lighter in colour than dye they are more water-resistant while producing a truer solid black than dye. The pigment ink holds its colour, quality and vibrancy better than dye. At the end of the day, your choice depends upon two things – what kind of things you want to print and how much you are willing to pay. · Choose pigment if you want longevity. · Choose pigment if your prints will see a lot of sunlight. · Choose pigment if you’re printing on glossy paper. · Choose dye if colour quality is important. · Choose dye if price is a concern. · Choose dye if you want to avoid smudging. I hope this helps. Kind Regards Marianne

Posted 3 years ago

“The replacement HP301 cartridges was not fit for purpose, the printer did not recognise them. No amount of cleaning heads ect. did the trick. Then bought genuine stock, worked first time. Waste of money, it is not worth trying to save on inferior products.”

Helpful Report

Posted 3 years ago

Dear Robert Thank you for your review. I am sorry that you have not been happy with your recent purchase. One of the customer service team will contact you soon to help resolve this for you. Kind Regards Marianne

Posted 3 years ago

“The quality of ink wasn't to my expectations, I assumed I was buying original inks instead these are clearly refills. unlikely to purchase from cartridge people again, sorry.”

Helpful Report

Posted 3 years ago

Good Afternoon, I am sorry for the inconvenience this has caused. One of the team will be in contact shortly. Kind Regards, Sarah

Posted 3 years ago

“I have had no reply to my email of 5th October, that the recent HP45 Cartridge only lasted a few days of little use. Order of 20th September.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for your review. Unfortunately we don't appear to have received an email from you so I do apologise about that, I will arrange for you to be contacted as soon as possible to try and resolve the problem you are having. Kind regards Louise

Posted 3 years ago

“Delivery was excellent, unfortunately hp printer stopped working after pri int 1 set of docs”

Helpful Report

Posted 3 years ago

Good morning Daniel Thank you for taking the time to leave your review. I am sorry that the printer we have supplied has stopped working. One of our customer service team will contact you soon to help resolve this matter for you. Kind Regards Marianne

Posted 3 years ago

“You sent me the wrong cartridges.”

Helpful Report

Posted 3 years ago

Good afternoon Myra Thank you for your review. I am sorry that you have had a problem with your order. One of the team will contact you soon to help resolve this matter. Kind Regards Marianne

Posted 3 years ago

“For copy is OK original is original”

Helpful Report

Posted 3 years ago

Good morning Devinder, Thank you for taking the time to write your review. Are you having problems with the quality of print from your own brand cartridges? You comment suggests this is the case. If you feel the quality can be improved, please do contact us directly and we can discuss the options available to get your printing up to a more acceptable standard. Kind regards, George

Posted 3 years ago

“Disappointed. Poor quality. After abou 100 prints, the cartridge leaves a blank line cross the text making it look like it's running out of ink.”

Helpful Report

Posted 3 years ago

Good afternoon Thank you for your review. I am sorry you have had a problem with your order. One of our customer service team will contact you soon to help resolve this matter for you. Kind Regards Marianne

Posted 3 years ago

Cartridge People is rated 4.8 based on 113,056 reviews