Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,056 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,056 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having used Cartridge People for over two years, I have recently had two bad experiences. I was preparing a new black T2991 cartridge for my Epson printer, and when I pulled off the yellow tag black ink started to drip out of the orifice that had been covered by the tag. Luckily the ink went over my hands and onto my desk, not onto the carpet, which would have been disastrous. Cartridge People replaced the cartridge. Some days later, my printer ceased to print using black ink, though the other colours still worked normally. Eventually I was able to restore black printing by cleaning the print head with a hot cleaning fluid and blotting paper - twice! This had never happened before when I used to use original Epson cartridges, so I am losing confidence in Cartridge People cartridges.”

Helpful Report

Posted 3 years ago

Dear Donald, Many thanks for taking the time to leave some feedback. I am so sorry to hear you are unhappy with our product. A member of customer service will be in touch to resolve any issues you have experienced. Kind Regards, Kate

Posted 3 years ago

“If my opinion counts then you should reply to my email regarding an issue I had with it. It's been weeks and you still haven't replied to it”

Helpful Report

Posted 3 years ago

Dear David, Thank you for taking the time to write a review. After looking into this for you it appears one of the team did reply to your initial query on 10/12/2021. I apologise this has not been received, I have arranged for it to be resent to you today. If you need anything further please do not hesitate to contact us directly. Kind regards, Lizzie

Posted 3 years ago

“This was my first purchase from Cartridge People - an HP62XL Black for the HP Envy 5640. Price and delivery were excellent. However, it doesn't print cleanly - faint streaks of black show on the unprinted part of the paper on some pages. I did the HP cartridge clean and page smears clean, but with the same result. Maybe the cartridge I received was not up to your usual standard?”

Helpful Report

Posted 3 years ago

Dear Ian, Thank you for your review, I'm terribly sorry to hear that your cartridge isn't printing clearly. I will contact you directly to find a resolution for you. Kind regards, George

Posted 3 years ago

“I had to purchase several Brother (own make) cartridges from you recently. This was because your compatible cartridges that I had in stock, failed to work in my printer - 3 'compatible' cartridges wasted!”

Helpful Report

Posted 3 years ago

Dear Keith, Thank you for your review, I'm sorry to hear that you had problems with compatible cartridges. However, the only order I can locate that you have placed with us was the one you mention for original Brother cartridges. If you have the details of this order for compatible cartridges, can you contact us so that we can look to resolve the issue please? Kind regards, George

Posted 3 years ago

“Service was fine until it emerged that my order had been delayed while they tried to contact me to convince me to buy the knock-off cartridges instead, and then pressured me when I said no. Don't think I'll be back.”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for your review, I can confirm that your order was dispatched on the first day that we were able to dispatch it due to it being placed over the weekend. With regards to you being contacted to offer you our own branded products, I have ensured that you are not contacted again regarding this and I do apologise for any inconvenience caused. Kind Regards Louise

Posted 3 years ago

“not used my cartridges yet”

Helpful Report

Posted 3 years ago

“The printer cartridges have not arrived and you expect a review?”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for your review and I am sorry that you haven't received your order, I will arrange for someone to contact you regarding this. Kind Regards Louise

Posted 3 years ago

“Product shown in manufacturers formal packaging but supplied in plain brown wrapper”

Helpful Report

Posted 3 years ago

Good afternoon Mr Weetman Thank you for your review. I am sorry that you are not happy with how your order was packaged. One of the customer service team will contact you soon to help resolve this. Kind Regards Marianne

Posted 3 years ago

“Brought Cartridge's own brand ink but so far haven't been able to get it to work in my printer.”

Helpful Report

Posted 3 years ago

Thank you for your review and I am sorry to hear that you are having problems with the cartridges supplied by us. I will arrange for someone to contact you as soon as possible to try and resolve the problem you are having. Kind Regards Louise

Posted 3 years ago

“The home brand toners did not work in my printer. After following the troubleshooting options I had wasted an hour of my time without a solution. The packaging for one of the toners was inadequate (the chip had no protective cover and the foam, was very thin and loose inside the box). The design of each toner differed to the originals: the handle by which to extract the toner was upside down and hard to reach once inserted. I'm terms of service, the phone service was very professional, but I had to complain for credit to be applied to my account so I could order new toners before they received the returned items. This service was not possible when I asked the phone representative. The delivery was fast however, and I know next time to avoid the home brand toner.”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for taking the time to leave a review, I have had a look at your order and see that you have been in contact with my colleague Emma who has issued you with a full refund for this order. I do apologise for the problems you have had and please do not hesitate to contact us again should you require any further assistance. Kind Regards Louise

Posted 3 years ago

“The service I had received was excellent, but the last batch of 4 colours that I installed on my Epsom.XP2100 did not function at all. I had to order a further set of inks from Epsom and then all was well. I have to assume your inks were not compatible with Epsom printer.”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for your review and I am sorry that you have had problems with the cartridges ordered from us. You are covered by our guarantee therefore I will arrange for someone to contact you as soon as possible to try and resolve the problem you are having Kind Regards Louise

Posted 3 years ago

“I have always relied on CP to provide me with cartridges for my printers over the years. However recently I purchased a black ink C-540XL which didn't work properly after installing. I re-fitted the cartridge and it worked fine. The next time I used the printer same result - no black printing once again after removing and re-loading the cartridge it again worked fine. This is now the default mode of operation of my printer - remove and re-install the 'compatible' cartridge. This is not acceptable to me - what is your solution??”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for your review and I am sorry that you are having problems with a cartridge supplied by us. I can see that you have emailed us and my colleague Lizzie has replied to see if you would like to try a replacement, once you have replied we can then arrange this for you. Kind regards Louise

Posted 3 years ago

“I bought a spare toner cartridge for my Samsung printer in September but finally fitted it yesterday. Result was toner smears and the printer intermittently failing to see the cartridge. Not impressed so far.”

Helpful Report

Posted 3 years ago

Good Morning, Many thanks for leaving us some feedback. I can see we have managed to contact you to resolve the issues you are experiencing. I will call you today to follow up. Should you require any further assistance in the meantime, please do not hesitate to contact me. Kind Regards, Kate

Posted 3 years ago

“Cartridge does not seem to print, no black on any of the pages”

Helpful Report

Posted 3 years ago

Good morning, Thank you for your review, I'm sorry to hear that you are having a problem with your cartridge not printing, I will contact you directly to resolve the issue. Kind regards, George

Posted 3 years ago

“My printer does not recognise the ink so I cannot use it. Hugely annoying as I paid for the genuine articxle”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for your review and I am sorry to hear that you are having problems with a cartridge supplied by us, I will arrange for a member of our team to contact you as soon as possible to try and resolve the problem you are having. Kind Regards Louise Cartridge People

Posted 3 years ago

“The non branded cartridge description suggests they are guaranteed to work in the same way as branded bit they don’t! The printer error message states that they are NOT compatible”

Helpful Report

Posted 3 years ago

Dear Helen, Thank you for your review, I'm terribly sorry to hear that you have experienced problems with compatible cartridges. However, I can't see that you have ordered compatibles from us, your one and only order (GB211107-LA4471638) was for an original Epson 33 Photo Black Ink Cartridge. If you do have details of any other orders you have made with us for any own brand cartridges, please do contact us on 02030010234 or at customerservice@cartridgepeople.com so that we can look into this for you. Kind regards, George

Posted 3 years ago

“Every time before I can send anything to print, I have to take out each cartridge, give them a shake, put them back into the printer otherwise all I get are blank pages.”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for your feedback. I will arrange for a member of the team to contact you regarding your order. If you need anything in the meantime please do not hesitate to contact us directly. Kind regards, Lizzie

Posted 3 years ago

“Unfortunately, my last 2 purchases from you have not been up to the quality of previous ones.”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for taking the time to leave your feedback, it is very much appreciated. I am very sorry to hear you have experienced a problem with your order. Someone will be in touch shortly to discuss this further with you. Kindest regards, Becky

Posted 3 years ago

“cartridges i bought this time seem worse quality than last”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for your review, I'm sorry to hear that your cartridges supplied by us aren't working properly. I will contact you directly to see what we need to do to resolve the issue for you. Kind regards, George

Posted 3 years ago

“I wanted to print a picture and it didn't. the colors are pale. color cartridge is not good at all. I recommend you buy the original.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking the time to write your review, I'm sorry to hear that your cartridges aren't performing as expected. I will contact you directly to try to find a resolution. Kind regards, George

Posted 3 years ago

Cartridge People is rated 4.8 based on 113,056 reviews