Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 134,450 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 134,450 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 13th August 2026

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the incorrect cartridges on the Friday, I filled in the online form to cancel on the Sunday and first thing on Monday Emma had processed the instructions and issued the refund. Great service.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience. We're delighted to hear that Emma was able to resolve your request so quickly. After ordering the incorrect cartridges, it's great to know that your cancellation request was picked up first thing on Monday and your refund was processed promptly. Providing efficient, hassle-free service is what we strive for, and we're pleased that Emma's quick action left such a positive impression. We'll be sure to pass on your kind comments to her. Thank you for choosing Cartridge People, and we hope to assist you again in the future. Kind regards, Team Cartridge People

Posted 1 month ago

“I had a problem installing the ink cartridge (own brand) as the printer would not recognise it. Phil organised a replacement to be sent without any hassle, a refreshing change to proper customer service. Thanks Cartridge People.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're sorry to hear you experienced an issue with your printer not recognising one of our own-brand cartridges. However, we're delighted to hear that Phil was able to resolve the matter quickly and arrange a replacement without any hassle. We pride ourselves on delivering straightforward, helpful customer service, so it's fantastic to know that Phil's support left such a positive impression. We'll be sure to pass on your kind comments to him. Thank you for choosing Cartridge People, and we appreciate your support. Kind regards, Team Cartridge People

Posted 1 month ago

“Sam from cartridge people tried to ring me over my experience on friday trying to contact over a couple of failed printer cartridges, but managed to get through to Caroline today who dealt with my issue. It was hopefully resolved, got a refund for one of the two cartridges that didn't work.. (kept in storage my end, in case i ran out of ink, but didn't work when i needed them), and I believe (although nothing showing in my account), I new single HP301XL own brand ink cartridge been sent out as a replacement for my other order.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback. I'm sorry to hear that you've experienced issues with a couple of cartridges. However, I'm pleased that Caroline was able to assist when you spoke with her and help resolve the matter for you. It's great to hear that a refund was arranged for the cartridge that did not work, and that a replacement HP 301XL own-brand cartridge has been issued for the other item. We appreciate your patience while we investigated the issue and worked towards a solution. Thank you for giving us the opportunity to put things right. If you need any further assistance once the replacement arrives, please don't hesitate to get in touch. Kind regards, Team Cartridge People

Posted 1 month ago

“I am very pleased with the prompt delivery—my item arrived the next day. So far, I am also very satisfied with the cartridge’s performance.”

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Posted 1 month ago

“I recently purchased two Own Brand ink cartridges for a Canon Pixma TS5150 from Cartridge People.The cartridges arrived very quickly,worked straight away and they provided the means to dispose of the old cartridges. The cartridges were also great value. Excellent service - what's not to like.”

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Posted 1 month ago

“Excellent service”

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Posted 1 month ago

“Simon Hughes was very quick to resolve my order issue, as have been his colleagues at different times”

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Posted 1 month ago

Thank you for taking the time to share your feedback. We're glad to hear Simon and our team were quick to resolve your order issue. Kind regards, Team Cartridge People

Posted 1 month ago

“I decided to go back to Cartridge People for my ink as found their own brand last a lot longer. As I am in north of Scotland Evri are useless for deliveries and after a week of the parcel sitting at delivery depot got in touch with cartridge people and Alison in customer services was very quick and efficient in sorting a new delivery of my order via DPD instead. In future will definitely order from them again now I know there is another delivery option.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback. We're delighted to hear that you've returned to Cartridge People and that our own-brand cartridges continue to provide the quality and longevity you've come to expect. I'm sorry that your original delivery experienced delays with the courier, particularly given your location in the north of Scotland. However, it's fantastic to hear that Alison was able to step in quickly and arrange a replacement delivery via DPD to get your order to you as soon as possible. Thank you for your kind words about Alison's service. I'll be sure to pass on your feedback to her. We truly appreciate your continued custom and look forward to serving you again in the future Kind regards, Team Cartridge People

Posted 1 month ago

“Thank you very much for your prompt response to my non delivery. All well now👍”

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Posted 1 month ago

“I spoke to Customer Service about a problem I was having with my ink cartridges and the response I got was very thorough and incredibly helpful even though it had been some time since I made my purchase.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re glad to hear our customer service was thorough and helpful, even though some time has passed since your purchase. We appreciate you taking the time to share your experience. Kind regards, Team Cartridge People

Posted 1 month ago

“Ordered for first time. Not bad to order. Required a Vat credit and Melanie handled this very efficiently.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re glad to hear Melanie handled the VAT credit efficiently. We appreciate you taking the time to share your experience. Kind regards, Team Cartridge People

Posted 1 month ago

“For the second Order in a row, part of our Order wasnt delivered. Sam at Customer Service was very polite and helpful, hopefully the latest delivery will be completed tomorrow. All businesses make mistakes or have things go wrong outside of their control; some supplier staff don't care, some are unhelpful, some are even aggressive, what matters is what a business does to rectify faults when they occur, as inevitably will happen from time to time; Cartridge People Customer Service staff are polite, helpful (thanks Sam) - this business is very good at getting things back on track, and they should be applauded for that.”

Helpful Report

Posted 1 month ago

Thanks so much for your review. I'm sorry that part of your order wasn't delivered, especially as this has happened for a second consecutive order. That said, I'm delighted to hear that Sam was able to help and provide the service you deserve. Things can occasionally go wrong in any business, but we're passionate about putting them right as quickly as possible. Your kind words about our customer service team mean a great deal, and I'll make sure Sam receives your feedback. Thank you for your understanding and for recognising the team's efforts. We look forward to getting your latest delivery safely to you. Kind regards, Team Cartridge People

Posted 1 month ago

“Really efficient return service for recycling old cartridges - Sheree was super-helpful.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re glad to hear our return service for recycling old cartridges was efficient and that Sheree was super-helpful. We appreciate you taking the time to share your experience. Kind regards, Team Cartridge People

Posted 1 month ago

“Very good company Highly recommend using them”

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Posted 1 month ago

Thank you for your feedback. We’re glad to hear you had a positive experience and appreciate the recommendation. Kind regards, Team Cartridge People

Posted 1 month ago

“I've had more human interatction with the teams here than in my own household! What a delight it has been from Sam helping me out with a qurery on delivery and Carl giving me the good news our account had been set up! I am chuffed to bits with the personal touch. Thank you.”

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Posted 1 month ago

Thank you so much for your review. I absolutely loved reading your comments! While I'm not sure we can compete with your household for conversation, I'm delighted to hear that you've enjoyed the personal service from our team. It's fantastic to know that Sam was able to assist with your delivery query and that Carl was on hand with the good news about your account being set up. I'll be sure to pass on your kind words to them both. At Cartridge People, we pride ourselves on offering a personal touch alongside great value, so it's wonderful to hear that this has made such a positive impression. Thank you for your support, and for taking the time to share your experience. We're chuffed to bits that you're chuffed to bits! 😊 Kind regards, Team Cartridge People

Posted 1 month ago

“No problems, ordered cartridges and came with in two days.”

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Posted 1 month ago

“Emma dealt with my problem quickly and politely.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re glad to hear Emma dealt with your problem quickly and politely. Kind regards, Team Cartridge People

Posted 1 month ago

“Easy to find and order the correct cartridge, and super quick delivery”

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Posted 1 month ago

“Top notch service and quality products. Highly recommended!”

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Posted 1 month ago

“As always, an excellent service and advice from a knowledgeable and informative staff. A pleasure to do business with. Of course the toner cartridges have worked a treat. That was the bonus.”

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Posted 1 month ago

Cartridge People is rated 4.8 based on 134,450 reviews