Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,076 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,076 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too Expensive for a specialty company, cheaper in supermarket”

Helpful Report

Posted 5 years ago

Dear Cain, I am sorry you feel our prices are too expensive, we do often have great discounts and promotions on our cartridges. Not to mention the fast delivery and great delivery we try to offer. I apologise for any inconvenience caused. Kindest regards, Simon Bennett

Posted 5 years ago

“The description said it was compatible with the Samsung printer I have but the printer does not recognise it so I have wasted my money.”

Helpful Report

Posted 5 years ago

Dear Susan, Thank you for your feedback. We do cover all our products under a 100% satisfaction guarantee. One of our Customer Service team will be in touch shortly to resolve this matter. If you do require any further assistance please do not hesitate to contact us. Kind regards, Lizzie Cartridge People

Posted 5 years ago

“Ink cartridge arrived in good time but did not work in printer.”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for your feedback. We do offer a 100% satisfaction guarantee on all our products. One of the Customer Service team will be in contact with you shortly to try and resolve this matter. If you do require any further assistance please do not hesitate to contact us. Kind regards, Lizzie Cartridge People

Posted 5 years ago

“The cartridge I received had been opened and the box was torn; the cellophane inner package was stuck together with tape. This was my first order so I was very disappointed. The customer service was excellent and I received a full refund.”

Helpful Report

Posted 5 years ago

Good Morning Thank you for your feedback, I am sorry for the way the order has been received this has been escalated. I am pleased that our customer service has resolved this for you quickly. Kind Regards Lucy

Posted 5 years ago

“My cartridges were supposed to be compatible to the hp printer I have but I’ve been unable to successfully get my printer to accept them. I would appreciate help with this.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. I am sorry to hear you are having a problem with the inks you have ordered from us. I have emailed you directly to try and resolve the problem for you. I look forward to your reply. Kind Regards Cartridge People

Posted 5 years ago

“The ink is not a genuine ink and when I printed the picture , the whole paper is in orange colour”

Helpful Report

Posted 5 years ago

I am sorry that you are having a problem with the goods. I have emailed you please reply, or please call us on 0203 001 0234 Please note all goods come backed with a guarantee in case of any problems. Kind Regards, Sarah

Posted 5 years ago

“Wrong Printer/Ink combination featured on web site”

Helpful Report

Posted 5 years ago

Dear Graham, Thank you for your review. I have looked at your order and can see that it was myself that you spoke to with regards to the cartridges you ordered. The printer model you gave me was an HP deskjet 3520 which does indeed take the HP 27/28 cartridges as I doubled checked this when you called in. As you ordered incorrectly, the cost of the return should have been with yourself, but as a gesture of goodwill, I sent you a label to return free of charge and I have checked your details and I can see that refund has been processed for you already? I'm sorry you felt cause to complain, but I feel that I did deal with your issue quickly and efficiently and I hope that in doing so we will be keeping your custom. If I can be of any further assistance please do contact me. Kindest regards, Hannah

Posted 5 years ago

“the ink I got from you was not compatable with my HP photosmart C3100, it will not accept it and as gone on lockout”

Helpful Report

Posted 5 years ago

Dear Arnold Thank you for your review. I am sorry that you have had a problem with one of our cartridges. One of our customer service team will contact you soon to help resolve this matter. Kind Regards Marianne

Posted 5 years ago

“Canon pixar failed to recognise Cartridge People Canon compatible black ink cartridge”

Helpful Report

Posted 5 years ago

Dear David, Thank you for your feedback. We do offer a 100% satisfaction guarantee on all our products. One of our Customer Service team will be in contact with you shortly to resolve the issue. If you do require any further assistance please do not hesitate to contact us. Kind regards, Lizzie Cartridge People

Posted 5 years ago

“I purchased three cartridges, 1 colour and 2 black all 545 XL, one of the black failed to work. I tried a number of times but still no go. I was very busy preparing a lot of paperwork for a meeting so had to use the second black cartridge which fortunately worked. this is the first time I have not bought Canon cartridges for this printer”

Helpful Report

Posted 5 years ago

Dear Annette, Thank you for your feedback. We do offer a 100% satisfaction guarantee on all our products. One of our Customer Service team will be in contact with you shortly to resolve this issue. If you do require any further assistance please do not hesitate to contact me. Kind regards, Lizzie Cartridge People

Posted 5 years ago

“Having used this company for many years with no complaints, I now find myself having to give such a poor review of how I consider that this company has lost its way. I have contacted them on 2 occasions recently enquiring as to why the magenta and light magenta cartridges of my Epson Stylus Photo R200 were leaking. I had no respose on either enquiry. Further to this I am constantly bombarded by averts for reduced prices, which are nothing more than £1.00 reduction on black only cartridges. On top of this, their prices have soared over the last year and I no longer feel that I am getting any increase in quality, or service, for this increase. I will be voting with my feet and shopping elsewhere.”

Helpful Report

Posted 5 years ago

Dear Mr Lewis Thank you for your review. I am sorry that you have had a problem with some of the cartridges we have supplied. One of our customer service team will contact you soon to help resolve this matter for you. Kind Regards Marianne

Posted 5 years ago

“Only going to buy genuine HP cartridges in future.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for your feedback. We do offer a 100% satisfaction guarantee on all our products. One of our Customer Service Team will be in contact with you to try and resolve this for you. If you do require any further assistance please do not hesitate to contact me. Kind regards, Lizzie Cartridge People

Posted 5 years ago

“Cartridges of their own caused problems, however pleased with the way it was quickly dealt with.”

Helpful Report

Posted 5 years ago

I am sorry that you experienced problems with our goods. The goods were refunded for as requested and as per our guarantee. I am pleased that you were happy with our customer service. Kind Regards, Sarah

Posted 5 years ago

“order was cancelled as carriers, Fedex, insisted on a signature but were unable to tell me time of delivery. DPD & other carriers give the option of allowing items to be let in safe place thereby recipient assuming responsibility in case of loss.”

Helpful Report

Posted 5 years ago

Dear Stephen, Thank you for your review, Unfortunately as your order was coming direct from our supplier then they do require a signature and and won't leave it in a safe place. I have looked at your order and can see that they attempted delivery three times without success, you have then requested a refund which we have completed for you. Please accept my apologies for any inconvenience caused and please do not hesitate to contact us again should you require any further assistance. Kind Regards Louise Cartridge People

Posted 5 years ago

“Service etc efficient but the cartridge is not good value for money. Does last as advertised. Disapointed!”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for your review and I am sorry that you are having problems with the items supplied by us. We want our customers to be satisfied with every part of our service and for that reason have a no quibble guarantee on all our products. I will arrange for a member of our team to contact you as soon as possible to try and get the issue resolved for you. Kind Regards Louise Cartridge People

Posted 5 years ago

“Never received my cartridges! We emailed to see if there was a delay only to be told they had proof of postage and that they had been sent.”

Helpful Report

Posted 5 years ago

Dear Mr Smith Thank you for your review. I am sorry that you have not received your order. I can see that my colleague has sent an email detailing the Royal Mail tracking, which does indeed show the order as being delivered. However, she has also offered to resend the order to you once we have confirmed some details with you. We are awaiting your reply to this. I have noted that there are 2 streets of the same name and the same first part of the post code in your area, so we want to ensure that the information we have is correct. I look forward to hearing from you soon. Kind Regards Marianne

Posted 5 years ago

“Great fast delivery and all seemed to be going well untill I had to use the 3rd cartridge out of the six then they constantly kept blocking the print heads. Even after power cleaning I still had to do a head clean or vice-versa. Dumped all six cartridges and purchased original, I just hope they haven't damaged my new printer.”

Helpful Report

Posted 5 years ago

Dear Dennis Thank you for your review. I am sorry that you have had a problem with the cartridges we supplied, this is not something we were aware of. One of our customer service team will contact you directly to help resolve this matter for you. Kind Regards Marianne

Posted 5 years ago

Dear Dennis, Thank you for your review. I am sorry that you have had a problem with the cartridges we supplied, this is not something we were aware of. One of our customer service team will contact you directly to help resolve this matter for you. Kind Regards, Marianne

Posted 5 years ago

“prices very good, delivery terrible.the parcel went to the wrong address twice even after contacting the delivery firm.It took two more vsits before I received the parcel by this time it had traveled so far it was no longer in a fit state.The paper was unwrapped, bent and in places unusable.”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for your review, and I am sorry that you have had problems with your order, The majority of our orders arrive next working day and in a good condition so I am sorry that this was not the case for yourself. I will arrange for member of our customer service team to contact you as soon as possible. Kind Regards Louise Cartridge People

Posted 5 years ago

“Ink quality is very poor and no good quality printing. Earlier purchase was really good so purchased ssme products but it fail to deliver quality. when it printing fade colour on one side.”

Helpful Report

Posted 5 years ago

I am sorry that you have experienced a problem with the toner Cartridge, purchased from. We back all our products with our 100% Guarantee. We are very proud of our exceptionally high quality products, all of which have proven very low return rates. I see we have not had any correspondence regarding the problems you have experienced. Do you still have the toner in question? We offer full customer support and would like to assist you. Remember we guarantee all of our products with our 100% guarantee. Therefore if you are not completely satisfied we are happy to replace or refund you. Please contact us directly and we can assist you.

Posted 5 years ago

“Unfortunately - after adding the ink cartridge to my printer, the printer which is new, (this being the first replacement cartridge) has printed very poorly.”

Helpful Report

Posted 5 years ago

I am sorry to hear you are having a problem with the goods. Someone will be in contact soon. Kind Regards, Sarah

Posted 5 years ago

Cartridge People is rated 4.8 based on 113,076 reviews