Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 115,029 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 115,029 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Own brand ink is not compatible with my Canon Pixma Pro 10s. Printer recognized certain colours only intermittently, resulting in only 7 or 8 colours printing. Clearly unacceptable. The sales pitch is very good, but do your research! 2 stars given for quick and efficient resolution from Cartridge People.”

Helpful Report

Posted 5 years ago

Dear Paul, Thank you for your review. I am sorry to hear that you have experienced issues using our own brand cartridges. I see that we have been communicating through email yesterday. If you can reply to the reply I sent to you we will resolve this for you? Best Wishes, Stephen, Customer Support

Posted 5 years ago

“I thought the cartridge was well priced and delivery very prompt. The cartridge appears to fit my printer (Epson XP540) but is not working. Help! So Service - great, product not.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for your review and I am sorry to hear you are having problems with a cartridge supplied by us. Every item ordered from ourselves is covered by our guarantee I will therefore arrange for someone to contact you to try and resolve the problem you are having. Kind Regards Louise Cartridge People

Posted 5 years ago

“I ordered a set of genuine HP colour laser carts on line, that was simple enough and delivery was speedy. What I really object to was the phone call 10 minutes after I ordered giving me the hard sell about changing the order to their own brand ones. I tried to explain that I hardly use that printer and I have tried non original ones in the past and they were no good. She was treating me like I didn't have a clue to the point of being rude. If I wanted their own brand I would have ordered them. In the end, after 10 minutes of hard sell rubbish I said that i would try theirs the next time - well there is not a chance of that. I would rather pay a bit more than have to put up with that again. I won't be back”

Helpful Report

Posted 5 years ago

Good Afternoon, I sincerely apologise that you have been made to feel dissatisfied after a call from our advisor, we certainly do not wish for you to ever feel this way and I do appreciate you bringing this to our attention. The contact with you by our Customer Advisor should have been to check that all your details were correct before release and that you were aware of the full range available to you and see if it was possible to save you money by offering our own branded product if suitable. I assure you that your satisfaction in all aspects of your shopping experience with us is our prime focus and we are committed to offering exceptional service to all of our customers. I will pass on your comments. Kind Regards Louise Cartridge People

Posted 5 years ago

“Have always used you and always had a quick turn around on delivery Ordered my ink o 13th May, its 27th now and still haven't received it”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for your review and I am sorry that you are still awaiting the delivery of your order. I have located your order and can see that my colleague has arranged for the order to be resent out to you tonight, hopefully you will receive this in the next few days. Please accept my apologies for any inconvenience caused and please do not hesitate to contact us again should you require any further assistance. Kind Regards Louise Cartridge People

Posted 5 years ago

“Not impressed with your work ethics. You said the reason for charging 3 x the price that I paid for my previous order was the new supplier and more ink. The cartridges look the same and weighed the same. Therefore I feel you increased the price because demand has increased due to lockdown. Making money out of our present situation of Coronavirus is to me, not a good work ethic.”

Helpful Report

Posted 5 years ago

Dear Carol, Thank you for your feedback. I am not sure who has advised of the price increase information as I cannot see any notes on your most recent order. As a result of the Corona Virus in Europe, the collection of empty cartridges, the main component used in manufacturing, has been severely impacted. The cost of empty cartridges in China have therefore increased by 40%. Labour costs in China have also increased, as the availability of factory workers has been impacted by lockdowns and restriction of movement after Chinese New Year. In addition to the above, we have received a 5% increase in postal costs with effect from February 1st. If you take these price increases and currency fluctuations into account, you will see that we have not passed all of them on to our customers. I am sure that once retail and supply chains revert to normal, that price increases in most consumer goods purchased from China will be similar to those that you have experienced with your previous orders. I hope that the above explanation will satisfy you, and you are reassured that we are trying to maintain the best prices and quality for our customers. Should you require any further information please feel free to contact us. Kindest regards, Hannah

Posted 5 years ago

“I was told the reason for the 3 times increase in price since I last purchased the cartridges was the new supplier and there was more ink. Cartridges are the same weight and look identical. I no longer think they are value for money. I feel the increase in price is due to increase in demand. It’s all about making money out of the Coronavirus. Poor work ethics. I am very sad and disappointed. 🤷‍♀️🙍🏼”

Helpful Report

Posted 5 years ago

“Have always bought Cartridge People own brand compatible cartridges. Most recently, these were not available for my printer and was forced to buy OEM cartridges, which are double the price. I will have to find another supplier if this is a permanent problem.”

Helpful Report

Posted 5 years ago

Good Afternoon, Due to the to extremely high sales impacted by home and school workings, cartridges and printer sales have gone through the roof. Also as a result of the Corona Virus in Europe, the collection of empty cartridges, the main component used in manufacturing, has been severely impacted. Please accept our apologies for this temporary gap in supply, we aim to be fully stocked very shortly Kind Regards Louise

Posted 5 years ago

“Thought this site would offer cartridges at a good price but found my one on Amazon approx £4 cheaper. No problem I'll go to the Price Promise icon to let Cartridge People know. Had to scroll down and at the bottom was Amazon excluded. Understandable maybe but in future put the online sites that are excluded at the top of your page. Very disappointed.”

Helpful Report

Posted 5 years ago

“I placed a order for toner as their product was less than half the price of the manufacturer's product. It arrived promptly but would not fit into my Brother printer properly; part of the problem was that the enclosed instructions mentioned features which the cartridge did not have. I phoned the helpline and was told that I had the correct product for my printer but was given no useful advice on what to do next. I have packaged the cartridge for return but have been unable to post it yet because of Coronavirus. I have not yet received reimbursment of the £16.90 I paid for it .”

Helpful Report

Posted 5 years ago

I am sorry to hear of the problems you have having. I have emailed you, please reply to the email with a contact number and we will phone you to try and help. Kind Regards, Sarah

Posted 5 years ago

“These cartridges are OK but I've had several sets of these and they dry up and fail when they get to about half full. Even with deep printer cleaning and head cleaning it makes no difference. So they are effectively costing twice as much to use than you think”

Helpful Report

Posted 5 years ago

Dear Colin, Thank you for your feedback. I can see that you have been a customer of ours for some time so I do apologise if you have been disappointed with the products. I can see that you have contacted us and we have tried to help resolve the issue. My colleague has sent you replacements to try and has also emailed you to ask if you have had any other issue with previous orders and has offered to replace or refund these for you as well, however we have not had a response to this email? If you can get in touch with us, we can then resolve any other issues you have had as you are fully guaranteed for any items ordered in the last 2 years. You shouldn't be out of pocket for any products you have not been happy with. Please respond to either this email or contact us on 0203 001 0234 and we can resolve these issues for you. Kindest regards, Hannah

Posted 5 years ago

“Colour cartridge is very poor quality printed of a recipe and I could not read the dam thing would not recommend it to any persons”

Helpful Report

Posted 5 years ago

Dear Tom, Thank you for your review and I am terribly sorry to hear of the problems with the printing quality you have encountered. You are covered by our guarantee and we will be in contact with you shortly to resolve this problem for you. Again I apologise for any inconvenience caused. Kindest regards, Simon Bennett

Posted 5 years ago

“The cartridge supplied printer would no accept”

Helpful Report

Posted 5 years ago

Dear Mr Horridge Thank you for your review. I am sorry that you have had a problem with the cartridge we have supplied. One of our customer service team will contact you shortly to help resolve this matter for you. Kind Regards Marianne

Posted 5 years ago

“I’m writing this review not because I’ve installed the cartridge and found it to be good, but because I am being bombarded with spam daily by this company asking me to write a review. I’ve asked them to stop but this is the fourth email I’ve been asked to write a review. Not impressed. 1 star for harassment!”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for your feedback. I apologise if you are being bombarded with review emails. I will ensure that your complaint is passed on to the customer service department and that no more will be sent. if we can be of any further assistance please do contact us, Kindest regards, Hannah

Posted 5 years ago

“Too Expensive for a specialty company, cheaper in supermarket”

Helpful Report

Posted 5 years ago

Dear Cain, I am sorry you feel our prices are too expensive, we do often have great discounts and promotions on our cartridges. Not to mention the fast delivery and great delivery we try to offer. I apologise for any inconvenience caused. Kindest regards, Simon Bennett

Posted 5 years ago

“The description said it was compatible with the Samsung printer I have but the printer does not recognise it so I have wasted my money.”

Helpful Report

Posted 5 years ago

Dear Susan, Thank you for your feedback. We do cover all our products under a 100% satisfaction guarantee. One of our Customer Service team will be in touch shortly to resolve this matter. If you do require any further assistance please do not hesitate to contact us. Kind regards, Lizzie Cartridge People

Posted 5 years ago

“Ink cartridge arrived in good time but did not work in printer.”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for your feedback. We do offer a 100% satisfaction guarantee on all our products. One of the Customer Service team will be in contact with you shortly to try and resolve this matter. If you do require any further assistance please do not hesitate to contact us. Kind regards, Lizzie Cartridge People

Posted 5 years ago

“The cartridge I received had been opened and the box was torn; the cellophane inner package was stuck together with tape. This was my first order so I was very disappointed. The customer service was excellent and I received a full refund.”

Helpful Report

Posted 5 years ago

Good Morning Thank you for your feedback, I am sorry for the way the order has been received this has been escalated. I am pleased that our customer service has resolved this for you quickly. Kind Regards Lucy

Posted 5 years ago

“My cartridges were supposed to be compatible to the hp printer I have but I’ve been unable to successfully get my printer to accept them. I would appreciate help with this.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. I am sorry to hear you are having a problem with the inks you have ordered from us. I have emailed you directly to try and resolve the problem for you. I look forward to your reply. Kind Regards Cartridge People

Posted 5 years ago

“The ink is not a genuine ink and when I printed the picture , the whole paper is in orange colour”

Helpful Report

Posted 5 years ago

I am sorry that you are having a problem with the goods. I have emailed you please reply, or please call us on 0203 001 0234 Please note all goods come backed with a guarantee in case of any problems. Kind Regards, Sarah

Posted 5 years ago

“Wrong Printer/Ink combination featured on web site”

Helpful Report

Posted 5 years ago

Dear Graham, Thank you for your review. I have looked at your order and can see that it was myself that you spoke to with regards to the cartridges you ordered. The printer model you gave me was an HP deskjet 3520 which does indeed take the HP 27/28 cartridges as I doubled checked this when you called in. As you ordered incorrectly, the cost of the return should have been with yourself, but as a gesture of goodwill, I sent you a label to return free of charge and I have checked your details and I can see that refund has been processed for you already? I'm sorry you felt cause to complain, but I feel that I did deal with your issue quickly and efficiently and I hope that in doing so we will be keeping your custom. If I can be of any further assistance please do contact me. Kindest regards, Hannah

Posted 5 years ago

Cartridge People is rated 4.8 based on 115,029 reviews