Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,133 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,133 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered epson multipackx2 I recieved 4 packs of individual cartridges over about a week. If I had wanted seperate carteridges I would have ordered them. I will not be useing Cartridge People again. Please remove my email address from your records.”

Helpful Report

Posted 8 years ago

Dear Mr Hooper We hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. We ensure the optimum method is chosen to enable speedy despatch and transit by selecting the appropriate carrier and we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find this also helps you, our customer, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery. We do give the following advice on any multi-packs we advertise on our website: This product may not arrive in the Multipack box shown. If this occurs you will always receive the cartridges in separate original boxes. I hope this helps. Please accept my apologies for any confusion this has given. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 8 years ago

I can confirm that I have removed your email address from our mailing list

Posted 8 years ago

“A pack of 6 Epson cartridges was split into 4 packages that took over a week to be delivered from first to last”

Helpful Report

Posted 8 years ago

Dear Ian Thank you for your review. We do advise a 2-7 day delivery time, although we do find that most of our customers receive their order within 3-4 days. Please accept my apologies on behalf of Royal Mail if your order took longer to reach you than anticipated. We hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. We ensure the optimum method is chosen to enable speedy despatch and transit by selecting the appropriate carrier and we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find this also helps you, our customer, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery. We do give the following advice on any multi-packs we advertise on our website: This product may not arrive in the Multipack box shown. If this occurs you will always receive the cartridges in separate original boxes. I hope this helps. Please accept my apologies for any confusion this has given. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 8 years ago

“The cartridges ordered were supposed to be Canon printer compatible, "Picture Expert."They did fit our printer but the ink quality was poorer than the Canon cartridges they were replacing. Refund given but no apology for the time and inconvenience caused. Have since bought Canon Cartridges from another supplier. On a positive note the customer service staff did respond quickly although not to our satisfaction.”

Helpful Report

Posted 8 years ago

Dear Yvonne, Thank you for your review. I do apologise that the cartridges supplied by us didn't work on this occasion, I have looked at your order and can see that you have been refunded in full for this order and that my colleagues apologised for any inconvenienced caused. I am pleased to hear that you now have cartridges in your printer and are up and running. Once again please accept my apologies for any inconvenience caused and please do not hesitate to contact us again should you require any further assistance. Kind Regards Louise Cartridge People

Posted 8 years ago

“The only reason I write down CP is that their delivery is absolutely useless ! It takes too long although the value and product is good apart from what everyone I am sure experiences an odd dud! There is no excuse for the delivery time it takes ! I am going back to my previous supplier who are a little more expensive but equal in product and certainly way better in delivery.”

Helpful Report

Posted 8 years ago

Dear Mr Kelly, Thank you for your feedback. I am sorry to hear that your delivery was not received within an acceptable time frame. Royal Mail are normally very efficient and deliver within the 2 to 7 working days we advise on our website. Customer feedback advises that delivery are usually received within 3 to 4 days from dispatch. Please accept my apologies for any inconvenience caused. If you require any further assistance with the products received, do not hesitate to contact me. Kind regards, Melanie Cartridge People

Posted 8 years ago

“I ordered three cartridges 9 days ago. Two cartridges arrived, the third was missing. I have had no communication from Cartridge People since. Not good.”

Helpful Report

Posted 8 years ago

Dear Mr Jarrett, Thank you for your review and I am sorry that you have not yet received your whole order. I will arrange for a member of our customer service team to contact you shortly. Kind regards Louise

Posted 8 years ago

“I have just installed the cartridges and after printing 4 pages (in black) I am getting a message "black ink is running low"”

Helpful Report

Posted 8 years ago

Dear Geoff, Thank you for your review and I am sorry that you are having problems with a black cartridge supplied by us. We want all of our customers to be satisfied with every part of our service and offer a 100% no quibble guarantee on all our products, I will arrange for a member of our customer service team to contact you shorty to try and resolve the problem you are having. Kind Regards Louise Cartridge People

Posted 8 years ago

“My order took nearly a week to arrive & came in 3 different packets on different days which was confusing, as I was unsure whether I'd have a complete order.”

Helpful Report

Posted 8 years ago

Dear Janet, Thank you for your review. As your order was placed after 12PM it was dispatched the following day, we advise on our website that delivery should take 2-4 days, however we do find that sometimes Royal Mail can take up to 7 days. We hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. We ensure the optimum method is chosen to enable speedy despatch and transit by selecting the appropriate carrier and we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find this also helps you, our customer, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery. I hope this helps and please do not hesitate to contact us should you require any further assistance. Kind Regards Louise Cartridge People

Posted 8 years ago

“Having been a satisfied customer for some years I had no hesitation when purchasing a new Epson XP-432 printer in purchasing the Cartridge People's compatible cartridges. Unfortunately these did not work and whilst Customer Service (CS) responded promptly their suggestions were ineffective and their attitude was very much, 'oh well have a refund then'. This is fair enough to a point except that I subsequently learn from a more proactive and helpful supplier that the reason they did not work was because they were not the latest version compatible cartridges for this machine. This alternative source duly supplied me promptly, the cartridges work fine and I am happy once more. Sadly my previously excellent association with The Cartridge People is at an end.”

Helpful Report

Posted 8 years ago

Dear John, Thank you for your review and I am sorry that the Epson compatible cartridges were not suitable for your printer, thank you also for advising about the latest version of the compatibles,I will pass this information on to our supplier. Having looked at your order I can see that my colleagues offered you some cleaning advice and when that didn't work you were offered either a refund or replacement and you opted for a refund. Please accept my apologies for any inconvenience caused. Kind Regards Louise Cartridge People

Posted 8 years ago

“Recently Ordered 2 x Black & 2 x Colour cartridges for Dell printer. The price was very good. Unfortuaetly the black cartridge lasted only about a week with very little use. Kept getting error message 1203. Try the usual print testing & cleaning etc but no good. The only way to get printer to work was to fit the second black cartridge. Print quality has not been particularly good. Not had this sort of trouble before.”

Helpful Report

Posted 8 years ago

Dear Barry, Thank you for your review and I am sorry that you are having problems with a black cartridge supplied by us. We want our customers to be satisfied with every part of our service and for that reason we offer a 100% no quibble guarantee on all our products. I will arrange for one of our customer service team to contact you shorty to try and resolve the problem you are having. Kind Regards Louise Cartridge People

Posted 8 years ago

“The item I ordered took three times longer to arrive than a complete replacement wheelbarrow wheel. And the wheel was ordered 30mins after my order to yourself They both came by Royal mail.”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for your review and I am sorry to hear that you are not happy with our delivery times. As your order was placed after 12PM then it was dispatched the following day we then advise 2-7 days for delivery with Royal Mail and although they are usually very efficient they do sometimes take a day or two longer. Once again I apologise for the inconvenience caused and please do not hesitate to contact us should you require any further assistance. Kind Regards Louise

Posted 8 years ago

“Ink cartridges were good, but the free pack of photo paper (which although free, was the item that made me buy from here instead of another supplier) was useless. I thought my printer or the cartridges were at fault at first when printing off some photos for Christmas cards, with the greens and blues very dark and washed out, but when I replaced the paper with my usual brand the colours came back to life. I wouldn't recommend Picture Expert glossy photo paper (10x15) for even scrap paper - certainly not fit for printing with. Disappointed.”

Helpful Report

Posted 8 years ago

Dear Mr Guest, Thank you for your feedback. I am sorry to hear that the free 240g 10x15cm Glossy Photo Paper x 50 supplied was not to your satisfaction. I will pass this information on to the suppliers. If you require any further assistance with the cartridges purchased, do not hesitate to contact me. Kind regards, Melanie Cartridge People

Posted 8 years ago

“Am still waiting delivery of last order!”

Helpful Report

Posted 8 years ago

Dear Graham, Order Number GB161115-LA1767853 Thank you for your review. I am sorry to hear that you are still waiting for your order to be received. I can confirm that your order was dispatched by first class Royal Mail post on 12/3/2016 Please accept our apologies for the delay in your order. We rely heavily on Royal Mail, although Royal Mail are usually very efficient with our deliveries they can on rare occasions take longer than the estimated 2-7 working days, as stated on our website. Please can you confirm if you would like us to re-dispatch your order or if you would prefer a refund? Again we apologies for any inconvenience caused to you and I look forward to hearing from you. Best Wishes

Posted 8 years ago

“I've actually wasted my money because my printer says "cartridge damaged or empty"”

Helpful Report

Posted 8 years ago

Dear Sarah, Thank you for your feedback. I am sorry to hear you have experienced a problem with a HP 301 ( CH562EE ) Original Colour Ink Cartridge supplied by us. We have a 100% guarantee on all of our goods and will happily replace or refund on any items that do not work satisfactory for you. I will ensure a member of our Customer Service Team contacts you shortly to resolve this. Please accept my apologies for any inconvenience caused. Kind regards, Melanie Cartridge People

Posted 8 years ago

“It Took a long time to receive my ink that came in two different deliveries. I had to wipe the cartridge in order to get it to work and now it is showing the printers ink is empty.”

Helpful Report

Posted 8 years ago

Dear Mr Hodges, Order Number GB161116-LA1768967 Thank you for your review. I am sorry that you have experienced a problem with Canon PG-540XL & CL-541XL Compatible High Capacity Black and Colour Ink Cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. I can see from your order details that we have been in email correspondence with you regarding this matter. I will ensure a member of our Customer Service Team contacts you shortly to resolve this. Please accept my apologies for any inconvenience caused. Kind regards, Melanie Cartridge People Kindest Regards, Melanie

Posted 8 years ago

“Still looking in to it, but bought 2 cartridges and first didn't work (Gaps in print down the page), second one seems OK for first few pages”

Helpful Report

Posted 8 years ago

Dear Mr Davies, Order Number GB161117-LA1769021 Thank you for your review. I am sorry that you have had a problem with the cartridge supplied by ourselves. We do offer a full 100% no quibble guarantee on all our products. Therefore, would you prefer to receive replacement product or to be refunded? I look forward to hearing from you soon. Kindest Regards Marianne Customer Support

Posted 8 years ago

“The reason for the rating is because the cartriges i was sent were not compatable with my printer. I had chosen the cartriges because it said they were compatable. On the up side, I phoned to complain that the cartriges were not compatable with my printer and after a few questions I was offered and I accepted a full refund including the postage and packing. Very good customer service.”

Helpful Report

Posted 8 years ago

Thank you for your review. I am sorry that the cartridges purchased from ourselves did not work for you. Some printers are built with software by the manufacturers which can prevent the use of a anything other than the manufacturers own branded cartridges. Unfortunately, you are unable to tell if the printer will accept non-branded cartridges, until you try them in the printer. However, as we know this can sometimes happen, we do offer 100% no quibble guarantee on all of our products sold. I am please that the difficulties you found, were quickly resolved. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 8 years ago

“Sorry to say this but I was very disappointed with the Ink cartridge as it was not recognised by my HP printer and I will not therefore be using them again.”

Helpful Report

Posted 8 years ago

Dear Diane, Order Number GB161114-LA1766118 Thank you for your review. I’m sorry that you are having a problem with the HP 301XL ( CH564EE ) Compatible High Capacity Colour Ink Cartridge supplied by us. There could possibly be a problem with the communication between the copper chip on the cartridge and your printer. This can occur during the manufacturing stage in the factory and is usually affected by dirt, such as dust or even a fingerprint. Please follow these cleaning instructions to resolve the problem: Place some old newspaper down to capture any spillage of ink. Remove the cartridge from your printer – switch your printer off. Using a piece of damp kitchen roll, gently wipe the copper plate on the cartridge. Allow the chip to dry. Once the chip is completely dry, re-install the cartridge into your printer and switch the printer back on. I would recommend that you run the print head cleaning program on your printer to clean the heads and push the ink through. For best results you should run the program three to four times. If you find that after following this procedure you are still having a problem please let me know by replying to this email and I would be happy to replace any non-working cartridge for you. Please retain any faulty cartridge as we would need to advise the correct returns procedure if necessary. If you require any further information regarding this please call our customer service team who will be happy to discuss this with you further. Kindest Regards Marianne Customer Support

Posted 8 years ago

“your cartridges are cheaper but dont do the job properly”

Helpful Report

Posted 8 years ago

Dear Michael, Thank you for your review and I am sorry that you are not happy with the cartridges supplied by us. We want our customers to be satisfied with every part of our service and for that reason we offer a 100% no quibble guarantee on all our products. I will arrange for one of our customer service advisors to call you as soon as possible to try and resolve the problems you are having. Kind regards Louise Cartridge People

Posted 8 years ago

“My small order was delivered at 3 different times in 4 different envelopes. There is no phone number to connect you to a REAL person. It was supposed to be a CANON product but the first replacement, a large black cartridge, was not genuine and the printer will not recognise it. A big mistake to save a few quid that has backfired.”

Helpful Report

Posted 8 years ago

I am sorry to hear you have not had the best experience with us. I can confirm that you purchased a full set of Original Canon inks and also a compatible ink cartridge. All of our cartridges are 100% guaranteed, we offer full support, UK call center and also a happy to replace or refund items that do not meet your satisfaction. A member of our support team will contact you shortly to assist you further.

Posted 8 years ago

“The cartridges are no doubt ok as they are genuine canon, however the delivery was in 4 separate shipments and it was about a week before all deliveries were complete, I would have much preferred one quick delivery, notice of shipment and delivery tracking.”

Helpful Report

Posted 8 years ago

Cartridge People is rated 4.8 based on 113,133 reviews