Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,133 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,133 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

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226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On this occasion the 'compatible' with HP 5742 officejet colour cartridge was noticeably poor. I have cleaned and re-set the cartridges (using lots of ink and paper) but still have white lines in print output. Never had this before - but the cartridge seems to be a different manufacture.”

Helpful Report

Posted 8 years ago

Dear Patricia, Thank you for your review. I am sorry to hear that you have experienced this problem with the compatible inks for your printer. I can confirm that these are the correct cartridges for your printer. We do have a no quibble warranty in place for such things. Would you like us to arrange for replacement cartridges to be sent to you or a full refund? If you can let us know so that we can action this for you that would be great. Best Wishes.

Posted 8 years ago

“The cartridge was not compatible even though it said it was. Spent a very frustrating morning trying to get my printer to work until I realised it was the cartridge.”

Helpful Report

Posted 8 years ago

“Re Order GB161107-lA1758255 I Purchased a HP 110 CB304A cartridge original which only prints Yellow & Red no Blue or Black. I Would like a replacement cartridge will you please send me one as soon as possible. Thank you Mr M Russell”

Helpful Report

Posted 8 years ago

Dear Mr Russell, Thank you for your feedback. I am sorry to hear you are experiencing problems with a HP 110 ( CB304AE ) Original Colour Ink Cartridge supplied by us. I can see from your order details that we have been in email correspondence and have provided some advice to try to get you printing correctly. I will ensure a member of our customer service team contacts you shortly to resolve this. Please accept my apologies for any inconvenience caused. Kind regards, Melanie Cartridge People

Posted 8 years ago

“Would love to make a review but will be very difficult to do so when still waiting for the package to Come! Since the 06 of November only, the only news I received is to make a review! So enjoy! There it is! (Still Waiting )”

Helpful Report

Posted 8 years ago

Dear Mr Hardonniere, Thank you for your feedback. I am sorry to hear you are still awaiting delivery of your order. Royal Mail are normally very efficient and deliver with the 2 to 7 working we advise on our website. I can see from your order details that you contacted us on the 16/11/2016 and we advised you to check at your local sorting office to see if the order was being held there. The address that had been provided was not complete. We asked that you let us know if you could not locate it, to enable us to assist you further. I will ensure a member of our Customer Service Team contacts you shortly to resolve this. Please accept my apologies for any inconvenience caused. Kind regards, Melanie Cartridge People

Posted 8 years ago

“For the cartridge to take a week to arrive was unexpected as such the review reflects this.”

Helpful Report

Posted 8 years ago

Dear Mr Brown, Thank you for your feedback. I am sorry to hear that your delivery was longer than expected. Royal Mail are normally very efficient and deliver within the delivery time of 2 to 7 working days, which is advised on our website. If you require any further assistance with the items purchased, do not hesitate to contact me. Kind regards, Melanie Cartridge People

Posted 8 years ago

“My recent order was delivered on 4 separate days in 4 separate packages. I shall not be ordering from your company again.”

Helpful Report

Posted 8 years ago

Dear Mr Dryland, Thank you for your feedback. I am sorry to hear that the delivery of your order was not as you expected.We hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. We ensure the optimum method is chosen to enable speedy despatch and transit by selecting the appropriate carrier and we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find this also helps you, our customer, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery. If you require any further assistance with the items purchased, do not hesitate to contact me. Kind regards, Melanie Cartridge People

Posted 8 years ago

“Small order was split into 4 package deliveries over 9 days so very inconvenient”

Helpful Report

Posted 8 years ago

Dear Mr Bartlett, Thank you for your email. I am sorry to hear that you experienced a problem with the delivery of your order. Royal Mail are normally very efficient and deliver within the 2 to 7 working days we advise on our website. The complete order should have been delivered by the 15/11/2016 at the latest. If this is not the case I do sincerely apologise. We ensure the optimum method is chosen to enable speedy despatch and transit by selecting the appropriate carrier and we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find this also helps you, our customer, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery. Once again I do apologise for any inconvenience caused. If you require any further assistance with the items purchased, do not hesitate to contact me. Kind regards, Melanie Cartridge People

Posted 8 years ago

“Let us start with the positive. The delivery was reasonably quick, though it was split over two days - not sure why 3 ink cartridges had to be split over 2 days. The ink cartridges were obviously new as expected. Now, unfortunately, the not so good bits. I had bought the 3 ink pack thinking it would be cheaper that way. Only later when I checked amazon prices, I noticed that it would actually have been cheaper if I had bought those cartridges separately at amazon. I requested to price match as per price promise. However, I was told that Cartridge People does not price match market place items. I confirmed that I was not asking to match a market place item, but the price at which amazon was selling the cartridge themselves. This, however, did not cut any mustard. Disappointed and unlikely to use again.”

Helpful Report

Posted 8 years ago

Dear Mr Khetarpal, Thank you for your feedback. I am happy to hear that your order arrived in good time. We ensure the optimum method is chosen to enable speedy despatch and transit by selecting the appropriate carrier and we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find this also helps you, our customer, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery. Regarding our price promise guarantee , we have been in email correspondence with yourself and have provided you with the terms and conditions for this. Unfortunately as advised in our terms and conditions Amazon is not an internet site we price match against. If you require any further assistance with the items purchased, do not hesitate to contact me. Kind regards, Melanie Cartridge People

Posted 8 years ago

“The price for the goods was competitive.what lets the company down is having to wait so long for delivery 8 days for part of the order.also other companies pack so that the goods fit through a letterbox or ask you on the order form if the parcel can be left any w here I have a paper wheelie bin near my front door and orders can be left safely in there. Also both of the parcels were returned to the gpo sorting office for me to collect unfortunately the office is open 7am to 12 noon.i go to work at 6.55 and don't finish until 12.10 so had to ask someone else to collect”

Helpful Report

Posted 8 years ago

Dear Mrs Knowles Thank you for your review. I am sorry that your order took longer to get to you than anticipated. Our delivery time is 2-7 days, though we find most of our customers receive their order within 3-4 days. Please accept my apologies on behalf of Royal Mail for the delay that you experienced. We do try and split the orders down and package them so that they are able to be posted through the letterbox. I would advise that you speak to your local postal delivery person regarding leaving future orders in a safe place or with a neighbour, if you are not available to take delivery. Please accept my apologies for the inconvenience caused to you on this occasion. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 8 years ago

“The items took too long to arrive. I'm better off using Amazon where I get next day delivery. When you need Ink Cartridges, you don't want to wait 3 days for them to arrive.”

Helpful Report

Posted 8 years ago

Dear Stefanie Thank you for your review. I am sorry that your order took longer than anticipated to reach you. We do advise a 2-7 day delivery window, though, from feedback, our customers advise receipt within 3-4 days. Please accept my apologies for the inconvenience caused to you on this occasion. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 8 years ago

“The HP934XL is not compatible. Staff were helpful but after 3 calls with unsuccessful resolution, I requested a refund of my supposed compatible cartridge. It was no quibble (I haven't yet checked if its gone through). My real annoyance was being told I had a discount against the purchase of genuine HP cartridges, which seemed only fair after the considerable inconvenience, but then I found that it didn't work. When I rang to enquire I was told firmly that the price on the website was already discounted so it wouldn't work. All in all an unsatisfactory experience.”

Helpful Report

Posted 8 years ago

Dear Julia, Thank you for your review and I am sorry that you have had problems with the compatible cartridges due to the HP software update. I can confirm that you have be refunded in full for the cartridge that was faulty. Regarding the original order, it looks like you have gone via google and got the items at a cheaper price therefore unfortunately the voucher code given to you will not be valid. Please accept my apologies for any inconvenience caused. Kind Regards Louise Cartridge People

Posted 8 years ago

“Delivery was too slow”

Helpful Report

Posted 8 years ago

Dear Mr Amos, Thank you for your review. Please accept my apologies on behalf of Royal Mail for the delay in receiving your order. Although they are usually very efficient they can on rare occasions take longer than the estimated 2-7 days as stated on our website. Should you require any further assistance please do not hesitate to contact us again. Kind Regards Louise Cartridge People

Posted 8 years ago

“Black ink cartridges took three days before I received them. Colour ink cartridges took eight days after ordering them before I received them. Not at all satisfactory, and I was a first time buyer!”

Helpful Report

Posted 8 years ago

Dear Mr Malone, Thank you for your review. Please accept my apologies on behalf of Royal Mail for the delay in your order. Although they’re usually very efficient they can, on rare occasions, take longer than the estimated 2-7 days as stated on our website. Should you require any further assistance please do not hesitate to contact us again. Kind Regards Louise Cartridge People

Posted 8 years ago

“I ordered cartridges on 20.10.16 and they arrived 08.11.16. Not very impressive, as I had to go to Tesco during that period to buy some as they had not arrived from you., You have possibly lost a customer.”

Helpful Report

Posted 8 years ago

Dear Mr Buckingham, Thank you for your review. Please accept my apologies on behalf of Royal Mail for the delay in your order. Although they’re usually very efficient they can, on rare occasions, take longer than the estimated 2-7 days as stated on our website. Should you require any further assistance please do not hesitate to contact us again. Kind Regards Louise Cartridge People

Posted 8 years ago

“On receiving my order i attempted to install the cartridge but found the printer did not recognise it. Not happy at all, just wasted time and money. so will have to buy genuine ink cartridges.”

Helpful Report

Posted 8 years ago

I am sorry that you have experienced a problem with the Epson 29XL (T2991) Compatible High Capacity Black Ink Cartridge ordered from ourselves. I see we have not had any correspondence regarding the problems you have experienced. We offer full customer support and would like to assist you. A member of our support team will contact you.

Posted 8 years ago

“After several years of completely satisfactory products from Cartridge People, I have sadly parted company from them, as their cartridges for (my new Epson XP-530 printer) were "not recognized". As a retired computer technician, I fitted them properly and did the usual checks, contacted them, but still did not resolve the issue. To their credit, they fully refunded the money. They are a decent and courteous company. I am very sad to stop dealing with them. I get the impression that it is cheaper for them to offer no quibble refunds than to fully research their products before sale, obviating the need for testing their products on the relevant printers. This might be true of similar companies, I do not know. I just want cartridges which work first time !”

Helpful Report

Posted 8 years ago

I am sorry to hear that our compatible ink cartridges have not worked in your printer. All our products are manufactured to the highest standards, and sourced only from manufacturers with exacting standards, many holding ISO9000/9001/9002 quality and ISO 14001 environmental standards. For compatible products, ink/toner quality and life span are comparable to that of the branded manufacturers. Compatible remanufactured cartridges are all print tested prior to leaving our manufacturers. However, we do offer our guarantee as we are aware that manufacturers update printers firmare to prevent the use of compatible ink. Firmware/software updates can tell the printer how to communicate, how to move motors, fire nozzles and most important of all, how to recognise original vs’ compatible (non-original) cartridge chips. Unfortunately some manufacturers are now are updating printers automatically, so unless you turn the auto updates off on the printer, these will take place without you having to do anything. By using compatible or remanufactured cartridges you are cutting into the manufacturer’s primary source of profit. Because of this, they update firmware which may interfere with the printer operations if using compatible or remanufactured cartridges. Firmware on the printer can then produce the message regarding low or zero ink levels if the machine detects a cartridge that is not a manufacturer's original cartridge. It can on occasion prevent the printer from accepting the cartridges completely. It is a good idea to block the automatic installation of new printer firmware versions to avoid these issues. This can be done by following the procedure in your printer manual.

Posted 8 years ago

“Asked for HP ink cart but Sent cheap ones after paying for HP.”

Helpful Report

Posted 8 years ago

Thank you for your review. I am terribly sorry for any confusion regarding your order. I can confirm that you ordered the ink pack ; HP 301xl High Capacity Compatible Black and 301 Original HP Colour Ink Cartridge Pack + Free Paper *Special Buy* This bundle contains : 1 x CH563EE (301XL) Compatible High Capacity Black Cartridge and 1 x CH562EE (301) HP Original Standard Capacity Unboxed cartridge + Free Paper. We are happy to provide a refund for any items which are unwanted or ordered in error provided they are returned to us within 30 days of purchase and the packaging, including inner seal/bag, must be unopened. I have sent details of our returns process via email. However it is definitely worth trying the cartridges - we offer a full 100% guarantee so if you are not satisfied you get your money back.

Posted 8 years ago

“All colour cartridges depleted early so wonder if they were full and black cartridge did not work.”

Helpful Report

Posted 8 years ago

I am sorry to hear that the cartridges did not last as long as expected. This is extremely unusual for original ink. A member of the team will give you a call to discuss and assist you.

Posted 8 years ago

“Still waiting for cartridge to be delivered”

Helpful Report

Posted 8 years ago

Dear Mr Neal, Order Number GB161029-LA1748272 Thank you for your review. Please accept my sincere apologies for any inconvenience you have been caused in the non-receipt of your parcel and thank you for checking with your local Royal Mail Sorting Office. It is rare but sometimes parcels can get lost in the postal system. I have arranged for a replacement to be sent in the next dispatch. Should the original parcel be delivered may I ask that you kindly let me know? Again, I apologise for any inconvenience caused to you. If you require any further information regarding your order please call our customer service team who will be happy to discuss this with you further. Kindest regards, Melanie Cartridge People

Posted 8 years ago

“The cartridge didn't work.”

Helpful Report

Posted 8 years ago

I am sorry that you have experienced a problem with the HP 364XL ( CN684EE / CB321EE ) Original Black High Capacity Ink Cartridge ordered from ourselves. It is very unusual for an original cartridge to fail. I see we have not had any correspondence regarding the problems you have experienced. We offer full customer support and would like to assist you. A member of the support team will contact you via email today.

Posted 8 years ago

Cartridge People is rated 4.8 based on 113,133 reviews