Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 122,707 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 122,707 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 10th February 2026

229

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Marianne looked after me so well. We really got on over the phone and although the problem could not be sorted due to the printer itself, she told me what I could do and how as regards financial returns from them as the machine was no longer viable. I have used The Cartridge People for so, so many years now and am so glad after all this, that I've been loyal lol.”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re delighted Marianne looked after you so well and that our guidance was helpful. We’re grateful for your loyalty over the years, and we’ll be here if you need anything else. Kind regards, Team Cartridge People

Posted 1 month ago

“In response to my returns query I definitely received a five-star service from Hannah, in customer services. She was very helpful and knowledgeable and made the whole process of making a returns transaction as easy and speedy as possible. I will certainly stay with Cartridge People for my supplies in the future.”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re delighted to hear Hannah provided five-star service and made the returns process easy and speedy. If there’s anything else we can assist with, please let us know. Kind regards, Team Cartridge People

Posted 1 month ago

“Great customer service from Hannah and Gemma in resolving my replacement printer cartridge issue. They knew exactly what the problem was and dealt with it promptly, giving me the right advice to sort it out. Pleasant interaction by telephone and email - just perfect customer service :)”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re delighted to hear Hannah and Gemma provided prompt help and the right advice to resolve your issue. If there’s anything else we can do for you, please let us know. Kind regards, Team Cartridge People

Posted 1 month ago

“Delivery driver left parcel in wrong place. Super quick customer service sending me out a replacement. Wonderful service.”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re glad to hear the replacement was arranged quickly and you’re happy with our service. If there’s anything else we can do for you, please let us know. Kind regards, Team Cartridge People

Posted 1 month ago

“Superb customer service I have dealt with Cartridge People on numerous occasions over the years and have always been very happy with both their products and their service. Several weeks ago I placed and order with them and a couple of days later I received a message from the delivery company that there was a problem with my delivery. I contacted Cartridge People and they very kindly sent out a replacement package with the same delivery people, who once again failed to deliver my parcel as there was "a problem". Once again, I contacted Cartridge People, who were very apologetic and understanding, and offered to forward another package. They asked if I would be happy with a different courier. Yes please!!! I am pleased to say that my parcel arrived today as arranged, together with a complimentary pen. Lovely company to deal with. My future orders for cartridges will be from Cartridge People.”

Helpful Report

Posted 1 month ago

Thank you for your review. We're delighted to hear you were happy with our products and service, and that we could resolve the delivery issue by arranging a different courier. If there's anything else we can do for future orders, please let us know. Kind regards, Team Cartridge People

Posted 1 month ago

“It appears that an update to my printer managed to take the printer offline at a critical time for me. However, with help from Customer Services and, in particular, Melanie, I am pleased to say that the problem was resolved and normal service was restored promptly. From a satisfied customer 😊.”

Helpful Report

Posted 1 month ago

Thank you for your review. We're glad Melanie could help resolve the issue promptly and restore normal service for you. If there’s anything else we can do to help with future purchases, please let us know. Kind regards, Team Cartridge People

Posted 1 month ago

“As a repeat shopper with Cartridge People it's a no brainer ordering from them as not only can you buy the brand and type you need but also their own brand competitively priced alternative. Plus customer service is quick and professional as demonstrated by Caroline today in resolving my query 👏”

Helpful Report

Posted 1 month ago

Thank you for your review. We're glad Caroline quickly resolved your query today and provided the support you needed. If there's anything else we can do to help with future purchases, please let us know. Kind regards, Alison Team Cartridge People

Posted 1 month ago

“The Cartridge People is a commendable company offering outstanding customer service and support. My most recent order, which was despatched imminently, failed to arrive due to poor carrier reliability. Contacting CP who were profusely apologetic even though they had fulfilled their obligation, they re issued my order. On the second occasion it did not arrive again down to carrier failure. Finally CP sent the parcel by a different carrier and it arrived this morning. Throughout this ongoing issue I was supported by Alison who provided professional, courteous and patient service. I remain grateful for the time given in resolving this issue. Thank you.”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re glad Alison provided professional, courteous and patient service in resolving the carrier issues and ensuring your order arrived. If there’s anything else we can do to help with future purchases, please let us know. Kind regards, Team Cartridge People

Posted 1 month ago

“Following the loss of my order during delivery by Evri , thank you for the help yesterday (15 DEC) given by one of your colleagues (Louise) to assist us in completing the print tasks we were needing. We were able to cancel the ‘lost’ order and substitute a new replacement order with the carriage to ensure delivery today which has just taken place. A refund of the cost of the lost order was also made for us at the same time. Splendid help and service. Happy Christmas.”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re glad Louise could assist and that we could arrange a replacement and refund to ensure delivery today. If there’s anything else we can do to help with future purchases, please let us know. Kind regards, Alison Team Cartridge People

Posted 1 month ago

“very helpful and advised me on offers avaiable”

Helpful Report

Posted 1 month ago

“I was experiencing a problem with EVRI as regards delivery. They sent me an email advising that I would receive a delivery slot within 48 hours. A week later I was still waiting. I contacted Cartridge People and in very short order Sam, who responded to my email, said that he would contact EVRI. I'm very pleased to say that I received my cartridges the following day. Excellent customer service.”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re glad Sam could assist and that you received your cartridges promptly. If there’s anything else we can do to help with future purchases, please let us know. Kind regards, Alison Team Cartridge People

Posted 1 month ago

“Cartridge arrived on time on time. Had an issue as the cartridge was not printing as it should. Contacted Cartridge People and they resolved the matter very quickly for me.”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re glad to hear the issue was resolved quickly and that your cartridge arrived on time. If there’s anything else we can do to help with future purchases, please let us know. Kind regards, Alison Team Cartridge People

Posted 1 month ago

“I bought CP own brand replacement cartridges to see how they perform in my printer, in advance of my current (expensive) printer brand cartridges, which have not yet run out. I hope they work well, since I bought cheaper brands before which did not print properly. If they perform well I will continue with CP own brand. I currently though cannot properly comment until they are actually being used.”

Helpful Report

Posted 1 month ago

“I have used cartridge people for years without any issues, but after had a faulty cartridge delivered and after some discussion with Lindsay, he decided to replace it free of charge. Thank you Cartridge People and Lindsay for your service.”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re glad Lindsay could resolve the issue quickly and replace the faulty cartridge free of charge. If there’s anything else we can do to help with future purchases, please let us know. Kind regards, Alison Team Cartridge People

Posted 1 month ago

“Clear , quick and accurate- can recommend”

Helpful Report

Posted 1 month ago

“Yes I received the inks I ordered very quickly and then relized i had not received any discounts I thought was on offer thanks Geoff Rimmington”

Helpful Report

Posted 1 month ago

“Had a failed cartridge but Phil in Customer Service dealt with it promptly. Excellent service, replacement sent out very quickly.”

Helpful Report

Posted 1 month ago

Thank you for your review. We're glad Phil in Customer Service dealt with the failed cartridge promptly and that a replacement was sent out quickly. If there's anything else we can do to help with future purchases, please let us know. Kind regards, Alison Team Cartridge People

Posted 1 month ago

“Very helpful staff, great own brand products, very speedy delivery. Will definitely be back.”

Helpful Report

Posted 1 month ago

“Very easy to order and VERY prompt delivery”

Helpful Report

Posted 1 month ago

“EVRI made quite a mess. Against all odds, my cartridges arrived after 13 days. Thanks to Gemma in customer service for the support.”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re glad Gemma could support you and that your cartridges arrived after the delay. If there’s anything else we can do to help with future purchases, please let us know. Kind regards, Alison Team Cartridge People

Posted 1 month ago

Cartridge People is rated 4.8 based on 122,707 reviews