Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 134,225 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 134,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 13th August 2026

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

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Posted 1 month ago

“Simon Hughes was very quick to resolve my order issue, as have been his colleagues at different times”

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Posted 1 month ago

Thank you for taking the time to share your feedback. We're glad to hear Simon and our team were quick to resolve your order issue. Kind regards, Team Cartridge People

Posted 1 month ago

“I decided to go back to Cartridge People for my ink as found their own brand last a lot longer. As I am in north of Scotland Evri are useless for deliveries and after a week of the parcel sitting at delivery depot got in touch with cartridge people and Alison in customer services was very quick and efficient in sorting a new delivery of my order via DPD instead. In future will definitely order from them again now I know there is another delivery option.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your feedback. We're delighted to hear that you've returned to Cartridge People and that our own-brand cartridges continue to provide the quality and longevity you've come to expect. I'm sorry that your original delivery experienced delays with the courier, particularly given your location in the north of Scotland. However, it's fantastic to hear that Alison was able to step in quickly and arrange a replacement delivery via DPD to get your order to you as soon as possible. Thank you for your kind words about Alison's service. I'll be sure to pass on your feedback to her. We truly appreciate your continued custom and look forward to serving you again in the future Kind regards, Team Cartridge People

Posted 1 month ago

“Thank you very much for your prompt response to my non delivery. All well now👍”

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Posted 1 month ago

“I spoke to Customer Service about a problem I was having with my ink cartridges and the response I got was very thorough and incredibly helpful even though it had been some time since I made my purchase.”

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Posted 1 month ago

Thank you for your feedback. We’re glad to hear our customer service was thorough and helpful, even though some time has passed since your purchase. We appreciate you taking the time to share your experience. Kind regards, Team Cartridge People

Posted 1 month ago

“Ordered for first time. Not bad to order. Required a Vat credit and Melanie handled this very efficiently.”

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Posted 1 month ago

Thank you for your feedback. We’re glad to hear Melanie handled the VAT credit efficiently. We appreciate you taking the time to share your experience. Kind regards, Team Cartridge People

Posted 1 month ago

“For the second Order in a row, part of our Order wasnt delivered. Sam at Customer Service was very polite and helpful, hopefully the latest delivery will be completed tomorrow. All businesses make mistakes or have things go wrong outside of their control; some supplier staff don't care, some are unhelpful, some are even aggressive, what matters is what a business does to rectify faults when they occur, as inevitably will happen from time to time; Cartridge People Customer Service staff are polite, helpful (thanks Sam) - this business is very good at getting things back on track, and they should be applauded for that.”

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Posted 1 month ago

Thanks so much for your review. I'm sorry that part of your order wasn't delivered, especially as this has happened for a second consecutive order. That said, I'm delighted to hear that Sam was able to help and provide the service you deserve. Things can occasionally go wrong in any business, but we're passionate about putting them right as quickly as possible. Your kind words about our customer service team mean a great deal, and I'll make sure Sam receives your feedback. Thank you for your understanding and for recognising the team's efforts. We look forward to getting your latest delivery safely to you. Kind regards, Team Cartridge People

Posted 1 month ago

“Really efficient return service for recycling old cartridges - Sheree was super-helpful.”

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Posted 1 month ago

Thank you for your feedback. We’re glad to hear our return service for recycling old cartridges was efficient and that Sheree was super-helpful. We appreciate you taking the time to share your experience. Kind regards, Team Cartridge People

Posted 1 month ago

“Very good company Highly recommend using them”

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Posted 1 month ago

Thank you for your feedback. We’re glad to hear you had a positive experience and appreciate the recommendation. Kind regards, Team Cartridge People

Posted 1 month ago

“I've had more human interatction with the teams here than in my own household! What a delight it has been from Sam helping me out with a qurery on delivery and Carl giving me the good news our account had been set up! I am chuffed to bits with the personal touch. Thank you.”

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Posted 1 month ago

Thank you so much for your review. I absolutely loved reading your comments! While I'm not sure we can compete with your household for conversation, I'm delighted to hear that you've enjoyed the personal service from our team. It's fantastic to know that Sam was able to assist with your delivery query and that Carl was on hand with the good news about your account being set up. I'll be sure to pass on your kind words to them both. At Cartridge People, we pride ourselves on offering a personal touch alongside great value, so it's wonderful to hear that this has made such a positive impression. Thank you for your support, and for taking the time to share your experience. We're chuffed to bits that you're chuffed to bits! 😊 Kind regards, Team Cartridge People

Posted 1 month ago

“No problems, ordered cartridges and came with in two days.”

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Posted 1 month ago

“Emma dealt with my problem quickly and politely.”

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Posted 1 month ago

Thank you for your feedback. We’re glad to hear Emma dealt with your problem quickly and politely. Kind regards, Team Cartridge People

Posted 1 month ago

“Easy to find and order the correct cartridge, and super quick delivery”

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Posted 1 month ago

“Top notch service and quality products. Highly recommended!”

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Posted 1 month ago

“As always, an excellent service and advice from a knowledgeable and informative staff. A pleasure to do business with. Of course the toner cartridges have worked a treat. That was the bonus.”

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Posted 1 month ago

“After a problem with a Lexmark substitute cyna. ink cartridge, George sent me a replacement super quickly and all is workign weell now”

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Posted 1 month ago

Thank you for your feedback. We’re glad to hear George arranged a replacement quickly and that everything’s working now. Kind regards, Team Cartridge People

Posted 1 month ago

“great service; cartridges arrived a day earlier than expected. Would recommend.”

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Posted 1 month ago

“Options were very clear and item easy to order delivery was really quick and would record to anyone looking to purchase ink cartridges”

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Posted 1 month ago

“I have used cartridgepeople since 2016. I use them mostly because the prices are very good, but also because they deliver very quickly. Recently I went to print a document and my printer wouldn't recognise the cartridge. An online search suggested that this could be due to a chip failure which would be covered by their warranty. I looked back at my order history and saw that the cartridge in question had been purchased over a year ago. I then thought I must be out of luck but a further search told me that their own brand cartridges are covered for three years 😁 I contacted them via the forum on the online website. The next morning Alison replied by email with a set of instructions to resolve the problem. I followed all the suggestions but nothing worked. I then felt a bit despondent, I thought there'd be no way I could prove it was a chip failure, and it took me over two weeks to reply to Alison. I was wrong! Alison got back to me straight away and sent me a replacement cartridge. TL/DR the customer service is excellent and props to Alison👏😎”

Helpful Report

Posted 1 month ago

Thank you for your detailed feedback and for being a loyal customer since 2016. We're delighted to hear that our competitive pricing and fast delivery have kept you coming back over the years. I'm sorry to learn that you experienced an issue with a cartridge not being recognised by your printer, but it's fantastic to hear that our guarantee gave you the peace of mind to get in touch. I'm especially pleased to hear about the excellent service you received from Alison. Although her troubleshooting steps weren't able to resolve the issue, she remained committed to helping and quickly arranged a replacement cartridge when it became clear that further assistance was needed. We pride ourselves on standing behind our products and providing helpful, hassle-free customer service, so it's wonderful to know that Alison's support turned what could have been a frustrating experience into a positive one. Thank you for your continued trust in Cartridge People, and for taking the time to share your experience. I'll be sure to pass your kind words on to Alison, who I'm sure will be thrilled to receive the recognition. Kind regards, Team Cartridge People

Posted 1 month ago

“The item was just what I wanted at a good price and when Paypal decided to insert a years old address into the delivery field I then had to call the Cartridge people contact centre. I spoke to someone who was incredibly friendly and helpful and it was sorted in less than a minute. The item arrived within 24 hours, so excellent service. Cheers.”

Helpful Report

Posted 1 month ago

Thank you for your review. It's great to hear that you found exactly what you needed at a good price. I'm sorry that PayPal decided to dust off an old address and add a little unexpected excitement to your order! I'm delighted to hear that a member of our customer service team was able to quickly put things right. We know how frustrating address issues can be, so it's fantastic that the problem was resolved in less than a minute and that your order still arrived within 24 hours. Thank you for your kind words about the service you received. We pride ourselves on offering friendly, efficient support, and it's wonderful to know that this helped turn a potential headache into a smooth experience. We really appreciate your feedback and your custom. Kind regards, Team Cartridge People

Posted 1 month ago

Cartridge People is rated 4.8 based on 134,225 reviews