Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.77

4.8 Rating 134,161 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 134,161 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 13th August 2026

232

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been in business now for thirty five years and because of my location eventually had to resort to online shopping for ink cartridges and other stationery. My go to company was Viking Direct for delivery and value for money. However after being taken over they became so expensive and their delivery and personal service badly deteriorated.. Around six years ago I stumbled across CP and have used them ever since. Their own brand cartridges are far bigger in capacity than HP for less money. Best of all is the personal service which VD and other firms sadly lack. I am full of praise for the contact staff typified by Vicky who helped me just the other day. In the past I have had long telephone calls with other of her colleagues and it's just so nice to be able to have friendly human contact in this increasingly tech driven world. The only problem which I have been unable to reflect in the answers below is that even though my delivery was made the next day, it was delivered to the wrong address (and not for the first time I may add), so I didn't get my order for over a week. I acknowledge this isn't CP's fault and when alerted their follow up action was second to none. However maybe they need to look at this and ideally go back to using Royal Mail who provided a top class service.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave such a detailed and thoughtful review. It means a great deal to hear that you've chosen Cartridge People as your trusted supplier for the last six years, particularly after such a long career and extensive experience as a customer. We're delighted that you've found our own-brand cartridges to offer great value and performance, and we're especially pleased to hear your kind comments about Vicky and the rest of the team. Providing friendly, personal service is something we're passionate about, so it's wonderful to know this continues to make a difference in an increasingly automated world. We're very sorry, however, that your parcel was delivered to the wrong address and that this has happened more than once. Whilst the delivery itself is handled by our courier partners, we completely understand the frustration this caused, especially when next-day delivery became a week-long wait. Your feedback regarding courier performance and Royal Mail has been noted and will be shared with the relevant teams. Thank you again for your continued loyalty and support. We look forward to serving you for many years to come. Kind regards, Team Cartridge People

Posted 1 month ago

“The item was fine but the delivery very slow.”

Helpful Report

Posted 1 month ago

We're glad to hear that you were happy with your item. However, we're sorry that the delivery did not arrive within the expected timeframe. Should you have any delivery concerns with future orders, please get in touch with us as soon as possible. We'll be happy to follow this up with the courier on your behalf and work to ensure a smoother experience. Kind regards, Team Cartridge People

Posted 1 month ago

“Sam was very helpful, friendly and knowledgable. My query was resolved immediately and efficiently. Information was emailed to me immediately on how to proceed with my query. Thank you for your support.”

Cartridge People 5 star review on 16th September 2026

Helpful Report

Posted 1 month ago

We're delighted to hear that Sam provided such helpful, friendly, and knowledgeable support. It's great to know that your query was resolved quickly and efficiently, and that the information you needed was sent to you promptly. We'll be sure to pass your kind comments on to Sam, who will be pleased to receive your feedback. Thank you for choosing us, and please don't hesitate to get in touch if we can assist you again in the future. Kind regards, Team Cartridge People

Posted 1 month ago

“Good company. I always get my Printer Ink Cartridges from cartridge people. com. Prices gone up a bit, but still competitive and always delivered promptly. Thank you 🤗”

Helpful Report

Posted 1 month ago

Thank you for your review and for your continued custom. We're delighted to hear that you keep choosing Cartridge People for your printer ink cartridges. While we understand that prices have increased, we're pleased to know that you still find our products competitively priced and that our prompt delivery service continues to meet your expectations. We appreciate your loyalty and look forward to serving you again in the future. Kind regards, Team Cartridge People

Posted 1 month ago

“Not being able to find my printer on your Website, my enquiry to your Sales Team (Wendy Jones) was actioned promptly and professionally. My order was placed and delivered”

Helpful Report

Posted 1 month ago

Thank you for taking the time to share your experience, Ian. We’re glad to hear that Wendy and the Sales Team acted promptly and professionally, and that your order was delivered successfully. Your feedback is greatly appreciated and will be passed on to the team. Warm regards, Team Cartridge People

Posted 1 month ago

“Excellent service, good prices and speedy delivery.”

Helpful Report

Posted 1 month ago

Thank you for sharing your kind words, Peter. We’re really pleased to hear you had excellent service, competitive prices, and speedy delivery. Your feedback means a lot to the team. Kind regards, Team Cartridge People

Posted 1 month ago

“The great thing is the speed of delivery, and the accuracy.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback, Robert. We’re glad to hear you’ve been happy with the speed of delivery and the accuracy of your order. It means a lot to us to know our service is meeting your expectations. If there’s anything else you’d like us to know about future orders, we’re here to help. Kind regards, Team Cartridge People

Posted 1 month ago

“Everything okay & next day delivery received”

Helpful Report

Posted 1 month ago

“No problem with actual ordering once I had spoken to someone, but system did not finish properly doing it online. However arrived quickly and product was good.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave your review. We’re glad to hear the order arrived quickly and that you’re happy with the product. We’re sorry the online checkout didn’t complete as expected and appreciate you speaking to someone to get things sorted. If there’s anything else you’d like us to review regarding the online process, please feel free to reach out. Kind regards, Team Cartridge People

Posted 1 month ago

“Absolutely shocking customer service as well as significantly over-priced goods. I ordered a caetridge and paper from them to discover that what I had bought was actually only 1/4 of a ream (but for the price of a ream). When I complained about the cartridgr order they couldnt locate it on my surname or address. A seriously amateur operation. Do yourself a favour and shop with one of the many cheaper competitors”

Helpful Report

Posted 1 month ago

We're sorry to hear that you were unhappy with your experience. To locate an order, we require either the order number or the email address used to place it, as many customers share the same surname. Regarding the return, our policy only allows items to be returned if they are unused, in "as new" condition, and in their original packaging. As the product had been opened, we were unable to accept it for return. We appreciate your comments and are sorry we could not meet your expectations on this occasion. Kind regards, Team Cartridge People

Posted 1 month ago

“I had a dodgy colour cartridge, but Cartridge People replaced it without any hassle. Aden was particularly professional and helpful. Problem solved.”

Helpful Report

Posted 1 month ago

We're sorry to hear you experienced an issue with your colour cartridge, but we're pleased we were able to resolve it quickly and without any hassle. It's especially great to hear that Aden provided professional and helpful support throughout the process. We'll be sure to pass your kind comments on to Aden. Thank you for your custom, and we look forward to helping you again in the future. Kind regards, Team Cartridge People

Posted 1 month ago

“All easy and went well”

Helpful Report

Posted 1 month ago

“Somehow, the wrong cartridges had been delivered despite the order being one that I consistently use. However, explaining this over a telephone and sending pictures to show the problem, Wiktoria arranged for a replacement pack to be sent which was delivered the following day. Thank you.”

Helpful Report

Posted 1 month ago

We're sorry that you received the wrong cartridges. However, we're pleased to hear that after discussing the issue with us and providing photos, Wiktoria was able to arrange a replacement quickly, with the correct cartridges arriving the very next day. We'll be sure to pass your kind feedback on to Wiktoria. Thank you for your patience and for taking the time to share your experience. Kind regards, Team Cartridge People

Posted 1 month ago

“The Cartridge People is preferred by myself in terms of price, appearance of printed product, and longevity of use. Their customer service is good (thanking "Melanie" for her recent assistance regarding used cartridge recycling details). Five stars, I think!”

Helpful Report

Posted 1 month ago

We're delighted to hear that Cartridge People continues to be your preferred choice for price, print quality, and cartridge longevity. It's also great to know that you received excellent customer service from Melanie when enquiring about our cartridge recycling scheme. We'll be sure to pass your kind comments on to Melanie. Thank you for your support and for awarding us five stars. We look forward to serving you again in the future. Kind regards, Team Cartridge People

Posted 1 month ago

“Absolutely fantastically fast delivery service. Excellent quality and value. Only place I buy my hp inks from as never ever being disappointed”

Helpful Report

Posted 1 month ago

Thank you for your review! We're delighted to hear that you've received the fast, efficient service we've become known for and that you're pleased with the quality and value of our products. It's especially rewarding to know that we're your go-to supplier for HP inks and that we've never let you down. Customer loyalty like yours means a great deal to us, and we truly appreciate your continued support. Thank you for choosing Cartridge People. We look forward to helping you again with all your printing needs. Team Cartridge People

Posted 1 month ago

“Used before and will use again. Always very prompt and efficient service.”

Helpful Report

Posted 1 month ago

Thank you so much for your review! We're delighted to hear that you've chosen Cartridge People again and that you've consistently received the prompt and efficient service we strive to provide. Customer loyalty means a great deal to us, and we're grateful for your continued support. We look forward to helping you with your printing needs for many years to come. Thank you for choosing Cartridge People. Team Cartridge People

Posted 1 month ago

“Items were in stock, dispatched the very same day. Customer service were so easy to get hold of any super helpful!! VAT refunded the same day too, with just a quick email exchange FANTASTIC SERVICE Gemma was our point of contact :)”

Helpful Report

Posted 1 month ago

We're delighted to hear that everything went smoothly, from finding your items in stock to receiving same-day dispatch. It's also great to know that our Customer Service Team was easy to reach and able to help quickly with your VAT refund request. A special thank you for your kind words about Gemma. We'll be sure to pass on your feedback, and we're certain she'll be thrilled to hear she made such a positive impression. Thank you for choosing Cartridge People. We truly appreciate your support and look forward to helping you again in the future. Team Cartridge People

Posted 1 month ago

“The website was very simple to use. I found the right cartridges for my printer easily. The cartridges and paper I ordered arrived the next day. I haven't used the cartridges yet so can't comment on their quality. Would definitely use again.”

Helpful Report

Posted 1 month ago

Thank you for your review. We're delighted to hear that you found our website easy to use and were able to quickly find the correct cartridges for your printer. It's also great to know that your order arrived the very next day. We hope you're just as pleased with the quality of the cartridges when you come to use them. If you ever need any help or advice, our friendly Customer Service Team is always here to help. Thank you for choosing Cartridge People, and we look forward to serving you again in the future. Team Cartridge People

Posted 1 month ago

“Very helpful and understanding, sorted out replacement cartridges n refunded my money. New cartridges arrived next day”

Helpful Report

Posted 1 month ago

Thank you for your kind review, Barry. We're glad to hear we could help with replacement cartridges and the refund, and that the new cartridges arrived next day. Kind regards, Team Cartridge People

Posted 1 month ago

“They always provide excellent quality products which are delivered quickly.”

Helpful Report

Posted 1 month ago

Thank you for your kind review, Ivan. We're glad to hear you’re happy with the quality and fast delivery of our products. Kind regards, Team Cartridge People

Posted 1 month ago

Cartridge People is rated 4.8 based on 134,161 reviews