Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 113,150 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 113,150 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

Cartridge People 5 star review on 11th February 2025

Ken P

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong ink recvd - follow up call unhelpfull - sent back ink to reluctant staff!!”

Helpful Report

Posted 8 years ago

Dear Kevin, Thank you for your review, I have looked at your order and it appears that on this occasion you have ordered the incorrect cartridges for your printer. As you ordered these less than 30 days ago we are happy to accept them back for a full refund. I can see that my colleague has emailed you with our returns address to enable you to do this. Please accept my apologies for any inconvenience caused and please do not hesitate to contact us again should you require any further assistance. Kind Regards Louise Cartridge People

Posted 8 years ago

“Very disappointed with the recent set of cartridges. . Colour not really working!”

Helpful Report

Posted 8 years ago

I am sorry that you have experienced a problem with the CB338EE (351XL) Compatible Colour (Special) Cartridge ordered from ourselves. I see we have not had any correspondence regarding the problems you have experienced. We offer full customer support and would like to assist you. A member of our support team will contact you shortly to assist you.

Posted 8 years ago

“I bought compatible ink cartridges for my brother printer but they do not work.”

Helpful Report

Posted 8 years ago

Dear Steve, Thank you for your review, I have looked at your order and can see that my colleague has been in touch with you regarding your brother cartridges and has arranged for you to be refunded. I hope this helps and please do not hesitate to contact us again should you require any further assistance. Kind Regards Louise Cartridge People

Posted 8 years ago

“Quite disappointed with my first Cartridge people purchase. Everything prints with a blue tinge. Just one dodgy cartridge ? Shan't be going there again.”

Helpful Report

Posted 8 years ago

I am sorry that you have experienced a problem with the HP 364XL (BK/C/M/Y) Compatible Black and Colour Ink Cartridges ordered from ourselves. During shipping the cartridges get jolted and shaken around and the air which is normally at the top may have moved to the bottom. If you install the cartridges as soon as you receive them and you have a problem with the print quality then leave them overnight before attempting to print again. This will allow the ink to settle. Always store your cartridges upright i.e. with the print head at the bottom. You can use the cleaning/priming process to resolve print-quality issues, such as streaks or smears in the printout. Run the print head cleaning utility on your printer. This will effectively optimise the cartridge and your printer. This program should be run every time you change your printer's ink. Following these tips will ensure that your remanufactured cartridge works like it's brand new. Ensure you have paper in the printer. Open the control panel menu and select "printers”. Select "properties" in the drop-down menu. Choose the tab for cleaning. Various printers might have it listed under different names such as services, cleaning or maintenance. Select the nozzles that should be cleaned, if applicable to your printer, and run the printer's cleaning program. Print a test page and check results. Repeat cleaning 2 to 3 times if needed Please let me know how you get on with the advice above. Remember we guarantee all of our products with our 100% no quibble guarantee. Therefore if you are not completely satisfied we are happy to replace the cartridge or refund you. Kindest Regards Nikki

Posted 8 years ago

“good value ink cartridges, at a good price. Backed-up by an excellent service team. Items 100% guaranteed.”

Helpful Report

Posted 8 years ago

“Unfortunately my Epson XP435 printer did not recognise your cartridges and therefore I will not be buying anymore”

Helpful Report

Posted 8 years ago

Dear Mr Eke, Thank you for your review and I am sorry that you are having problems with the Epson compatible cartridges supplied by us. We offer a 100% no quibble guarantee on all our products and want all out customers to be totally satisfied with every part of our service. I will ensure a member of our customer service contacts you shortly to resolve this. Please accept my apologies for any inconvenience caused caused. Kind Regards Louise Cartridge People

Posted 8 years ago

“Purchased a replacement cartridge for my Epson XP-435 when I fitted it ,it didn't work so I bought an Epson one instead.Contacted cartridge people who suggested various ways to fix the problem which included removing this and that.I feel that this was not acceptable,once fitted it should have worked.”

Helpful Report

Posted 8 years ago

Dear Colin Thank you for your review. I am sorry that you have had a problem with the compatible cartridges supplied by ourselves. Some printers are set with a software by the manufacturers that can prevent the use of the compatible cartridges, it is not possible to tell if a printer will accept a compatible cartridge unless you try them. Because of this, we do offer 100% guarantee, so if you have not been able to print after trying the advice that my colleague emailed over, please let me know and I will gladly replace or refund your items for you. I look forward to hearing from you soon. Kind Regards Marianne Cartridge People

Posted 8 years ago

“Went through the usual process of selecting the printer, then having the cartridges I need displayed for purchase. They arrived quickly, so I put them in my printer and it does not recognise any of them. I've cleaned the contacts so that isn't the issue, and the printer still recognises the original cartridges that came with the printer. I have an Epson Expression Home XP-432. I didn't rank the lowest possible as I'm not sure whether it's just me being stupid. But yes, as a result, I have now wasted £30. The ink cartridges delivered were full, hadn't leaked and seemed in working condition but clearly not.”

Helpful Report

Posted 8 years ago

Dear Saphire, Thank you for your feedback. Sorry to hear you are experiencing problems with the Epson 29XL (T2996) Compatible High Capacity Black & Colour Ink Cartridges supplied by us. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. I will ensure a member of our Customer Service team contacts you shortly to resolve this. Please accept my apologies for any inconvenience caused. Kind regards, Melanie Cartridge People

Posted 8 years ago

“When ordering was told next day delivery, after 6 days gave up, now waiting for a refund! Terrible experience. Never Again”

Helpful Report

Posted 8 years ago

Dear Mr Browne, Thank you for your feedback. I am terribly sorry to hear that you have experienced a problem with a delivery on an item purchased from us. We have taken this up with our supplier and their delivery service. I sincerely apologise for the inconvenience this has caused you. I can see from your order details that a full refund has been processed. If you do require any assistance in the future , do not hesitate to contact me. Kind regards, Melanie Cartridge People

Posted 8 years ago

“Cartridge people were really good but the reason why I wanted to give them this rating was because when cartridge was dispatched by their 3rd party I never received any notification and hence someone from my office took the delivery and thought this was for the office and had to call cartridge people many time until got the final confirmation that they had already delivered it. But hands down it was dispatched next day and delivered the day after.”

Helpful Report

Posted 8 years ago

Dear Mr Tank, Thank you for your feedback. I am sorry to hear that you had not been made aware of the dispatch of your order. You should have received an email to confirm the dispatch. I do apologise that we were unable to locate the information you required straightaway. I am happy to hear that the order was delivered and received the day after it was ordered. If you require any further assistance, with the products ordered, do not hesitate to contact me. Kind regards, Melanie Cartridge People

Posted 8 years ago

“I bought a replacement B&W cartridge and it was a good price and was delivered quickly. However, every time I switch the printer on, it prints a test page. So although the cartridge was good value, a large portion of it is being wasted on tests (unless I keep the printer on all the time, when I don't print that frequently). I've managed to find a work-around but it's still annoying. I conclude it must be the cartridge as it worked fine previously and nothing else has changed. Not particularly happy.”

Helpful Report

Posted 8 years ago

I am sorry that you have experienced a problem with the 338 ( C8765ee ) Compatible Standard Capacity Black Ink Cartridge We offer full customer support and would like to assist you. This can be a problem and to resolve this you need to reset the printer : 1. Turn the printer off 2. Disconnect the power cord from the back of the printer for 10 minutes. 3. Reconnect the power cord and turn the printer back on. 4. The cartridge alignment process begins within 20 seconds 5. Wait for the cartridge alignment process to fully complete. This might take a few minutes. The process completes when the alignment page prints and the product is idle and silent. Remember we guarantee all of our products with our 100% no quibble guarantee. Therefore if you are not completely satisfied we are happy to replace or refund you.

Posted 8 years ago

“The cartridges I bought registered as empty from the start and lasted approx 50 pages of printed word.”

Helpful Report

Posted 8 years ago

Dear Miss Murphy, Thank you for your review and I am sorry that you are having problems with the cartridges supplied by us. We do offer a 100% no quibble guarantee on all our products and want our customers to be totally satisfied with every part of our service. I will arrange for one of our customer service advisors to contact you as soon as possible. Kind Regards Louise Customer Service

Posted 8 years ago

“I ordered 3 cartridges which took a while to arrive in seperate packages! I can accept this but what is very disappointing is that the first black cartridge i used ran out after printing 15 sides of A4 document. I don't think i'll buy from cartridge people again.”

Helpful Report

Posted 8 years ago

Dear Steve, Thank you for your review and I am sorry that you have had problems with a cartridge supplied by us. We do offer a 100% no quibble guarantee on all our products and want our customers to be totally satisfied with every part of our service. I have looked at your order and can see that my colleague Steve has been in contact with you via email regarding this issue. If you find that the advice Steve has given you does not work please contact us again so that we can either replace or refund you for the cartridge. Kind Regards Louise Customer Service

Posted 8 years ago

“Fed up of constant email. Please remove me from mailing list. This is the 2nd email today. Am sure that I would have ticked not to receive information when I placed my order.”

Helpful Report

Posted 8 years ago

Dear Mrs Lloyd, Thank you for your review. I can confirm that I have requested your email address to be remove from our mailers list, this can take 3-4 working days to take effect. Please accept my apologies for any inconvenience caused and please do not hesitate to contact us again should you require any further assistance. Kind Regards Louise Customer Service

Posted 8 years ago

“Have an Epson C64, replaced the inks I purchased from Cartridge, but printer would not work, 3 lights flashing.”

Helpful Report

Posted 8 years ago

Dear Mrs Sole, Order Number: GB160923-LA1709541 Thank you for your review. I am sorry that you have experienced a problem with the cartridges ordered from ourselves. We offer a 100% no quibble guarantee on all our products and want all of our customers to be totally satisfied with every part of our service. In order to resolve the issue you have experienced, please would you call our Customer Service Team on 0203 001 0234 and quote the order number shown above. Alternatively please provide a preferred contact telephone number so one of our team can call you back. Kind Regards Louise Customer Service

Posted 8 years ago

“Cartridges arrived promptly but are NOT compatible with the printer they were ordered for. Had to go to a store and the cartridges fitted. Your cartridges were considerably cheaper but not right for purpose so therefore a waste of money”

Helpful Report

Posted 8 years ago

Thank you for your review and I am sorry to hear that you are having problems with the cartridges supplied by us. We offer a 100% no quibble guarantee on all our products therefore we will happily replace or refund any item for you if required to do so. I will ensure a member of the customer service team contacts you shortly. Kind Regards Louise

Posted 8 years ago

“I placed my order on 28th Sept. and delivery was estimated at 2 - 7 days. My goods finally arrived on 11th October.”

Helpful Report

Posted 8 years ago

Dear Mr Thomas Thank you for your review. I am sorry that your order took longer to get to you than anticipated. We do rely heavily on Royal Mail and they are usually very efficient, though occasionally, deliveries can take a little longer. Please accept my apologies for the inconvenience caused to you on this occasion. Should you require any further assistance, please feel free to contact me. Kind Regards Marianne Cartridge People

Posted 8 years ago

“I was disappointed in my recent order that Cyan ink did not work as it should. I had to spend much effort to make it work. I have used company many times but on this occasion I feel let down and will consider if I was use them next time.”

Helpful Report

Posted 8 years ago

Dear Paul, Order Number GB160927-LA1713030 Thank you for your review. I am sorry that you have had a problem with the cyan cartridge we have supplied. I will arrange for a replacement Canon CLI-551CXL Compatible High Capacity Cyan Ink Cartridge to be sent out to you today, on this occasion please would you discard the faulty cartridge. Please accept my apologies for any inconvenience caused to you. If you require any further assistance please do not hesitate to contact us. Kindest Regards Marianne Customer Support

Posted 8 years ago

“this was the first time that I have ever used a non branded cartridge. Although they fit, the printer continually malfunctioned until I removed the cartridges and replaced once again with branded ones. I have had my printer for about five years and have never had any problems with it up to this point, so I can only assume that the non branded cartridges were the cause of the problems. shame as the price was very much more attractive than the cost of branded ones”

Helpful Report

Posted 8 years ago

Dear Ms Reynolds, Order Number GB160925-LA1710640 Thank you for your review. Unfortunately, some printers are built with software installed by the manufacturer that prevents or hinders the use of a compatible cartridge. This is because the manufacturers do not make profit from the printers they sell, with the consumables, they do. I am happy to refund you for the Canon PGI-520BK / CLI-521 BK/C/M/Y Compatible Black & Colour Ink Cartridge cartridge. On this occasion please can you discard the faulty cartridges. The refund will go back onto the account the original payment came from. Please accept my apologies for any inconvenience caused. If you require any further information regarding this please call our customer service team who will be happy to discuss this with you further. Kindest Regards Marianne Customer Support

Posted 8 years ago

“Products arrived in separate packages which was a waste and I was quite appalled at the amount of delivery charges which were "part of the price"”

Helpful Report

Posted 8 years ago

I see your order was sent in 2 parcels. We hold stock in multiple warehouses and utilise different delivery options, which helps us to ensure you receive your goods as quickly as possible. We ensure the optimum method is chosen to enable speedy despatch and transit by selecting the appropriate carrier and we may also opt to ship items in more than one parcel and from more than one warehouse. This helps us provide a prompt service, particularly for multi-item orders. We find this also helps you, our customer, as a smaller packet will usually fit through your letterbox, saving you a trip to your local sorting office or having to arrange re-delivery. All of our prices include postage and delivery - the price on the website is the price you pay.

Posted 8 years ago

Cartridge People is rated 4.8 based on 113,150 reviews