Cartridge People Reviews

Name: Cartridge People
Address: Unit 13, Orion Park, University Way, Crewe, Cheshire, United Kingdom
Rating: 4.76

4.8 Rating 114,914 Reviews

96 %

of reviewers recommend Cartridge People

Company Reviews

Metrics

Info

4.8

Based on 114,914 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge People 5 star review on 25th June 2025

Ian H

Cartridge People 5 star review on 14th May 2025

Ian J

Cartridge People 5 star review on 9th March 2025

Stanley K

Cartridge People 5 star review on 23rd February 2025

Trevor B

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have 'customer service is our no.1 priority' on thier website and when on hold but I'm not convinced. I ordered a printer. I had multiple versions of "it's being delivered Monday/Friday/tomorrow/we haven't got one/it's on the way/we knew we didn't have one when you ordered but we didn't know we knew till several days later" It finally turned up after one of many contacts with them but apart from a verbal apology I've had no evidence that 'customer service' is really thier top priority, the opposite really. Printer works fine though and I've ordered cartridges before and they're quick and work well as well as being good value. Disappointed would be my one word review.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback about your experience with Cartridge People. We appreciate hearing about your thoughts and concerns and apologize for any inconvenience caused. We apologize if our customer service did not live up to your expectations, despite our claim that it is our number one priority on our website. We understand that the multiple conflicting delivery updates and lack of clear communication may have been frustrating for you. This is certainly not the level of service that we strive to provide. It sounds as though their was some confusion in the delivery of your order, probably based on mis-information from our suppliers. We are glad to hear that the printer you ordered is functioning well and that you have had positive experiences with our cartridges in the past. However, we want to assure you that we take your disappointment seriously and would like to make things better. To help us improve, we would appreciate it if you could provide us with more details about your experience in an email to us if that's Ok? Your feedback will be invaluable in our efforts to better serve our valued customers like you. Once again, thank you for bringing this to our attention. We look forward to hearing from you and working towards resolving any concerns you may have had.

Posted 1 year ago

“My cartridge arrived promptly but despite it saying it is compatible with my printer, it is not working correctly and every page I print is smeared with cyan ink. I have requested a refund. Previous purchases have been good, but not this one.”

Helpful Report

Posted 1 year ago

Thank you for your review. We have been in email correspondence with the customer to try and resolve the issue. All goods come backed with a guarantee. Kind Regards, Sarah R

Posted 1 year ago

“Fast delivery and cheaper than branded products but the printer head blocks everytime I print giving poor print and I then have to run a maintenance programme to clean the head so will not be purchasing them again”

Helpful Report

Posted 1 year ago

Dear Barbara,Thank you so much for taking the time to share your feedback about Cartridge People. We truly appreciate your input and we sincerely apologize for the inconvenience you experienced with our products. We understand that our fast delivery and cost-effective prices were appealing to you. However, we deeply regret that the printer head keeps blocking, resulting in poor print quality. It's unfortunate that you've had to run maintenance programs to clean the head. We want to assure you that we take your concerns seriously and would like to make things right. I see we have not had any correspondence from you regarding any issues, please contact us directly as we're committed to ensuring you experience effortless printing. Our hardworking team of specialist experts are always ready to assist you with any questions or concerns. Remember that our Compatible Own Brand printer consumables come with our 3-year warranty. https://www.cartridgepeople.com/info/contact-us

Posted 1 year ago

“Ipurched Black and Coloured Cartrages from you lastweek However when installed folowing the correct method, Ifound the Printer would not work, would not switch off. I contacted customer services I was advised have I removed the plastic covers from the jets. I had not because on reciept the jets were covered by a plastic box I removed the plastic from one cartridge , but no change. Ithen purchace a standard 305 set from Currys they worked purfectly It seems I have paid £40 00 for nothing.”

Helpful Report

Posted 1 year ago

Dear Ray, Thank you very much for taking the time to provide us with your feedback about your recent purchase of black and coloured cartridges from us. We are sorry to hear that you had to purchase a standard 305 set from another retailer, and we understand your disappointment in feeling like the £40.00 you spent with us was for nothing. This is certainly not the experience we want our customers to have. Please contact the team directly and we will do our best to make sure that you are not out of pocket. Once again, we apologize for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“After being assured that your equivalent to the HP62 Colour was compatible with my printer, niw my colour does not work, frustrating, so I had to pay for the original HP62.”

Helpful Report

Posted 1 year ago

Dear Alan, Thank you so much for taking the time to provide us with your feedback on Cartridge People. We sincerely appreciate it when our customers share their experiences with us. Firstly, we would like to express our apologies for the inconvenience caused by the compatibility issue you faced with the Cartridge People equivalent to the HP62 Colour cartridge. We understand how frustrating it must have been for you, and we are truly sorry for any trouble this may have caused. We strive to ensure that all our products are fully compatible with printers, but occasionally there can be unexpected compatibility issues. Our team is constantly working to address and rectify such situations to provide a seamless experience for all our customers. Since your feedback is highly valuable to us, we would like to ask if there is anything specific we can do to make things right for you. Your satisfaction is our top priority, and we want to ensure that we find a suitable resolution to the problem you encountered. Once again, thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused, and we are eager to make things better for you. Please feel free to reach out to our customer support team, and we will be more than happy to assist you in any way we can.

Posted 1 year ago

“Update: Customer Support quickly got in contact, and the tldr is that a replacement toner cartridge is being sent to me! Impressive! Thanks for that. :) The printer would not accept/recognise the new Cartridge People black toner cartridge no matter how many times I switched the printer off and on again. Disappointed. I had another Cartridge People black toner in the cupboard, so I put that in - and it worked first time! I need dependability not a lottery.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your valuable feedback regarding your recent experience with Cartridge People. We sincerely appreciate your honesty and bringing the issue with the black toner cartridge to our attention. We deeply apologize for the inconvenience you faced when the printer did not accept or recognize the new Cartridge People black toner cartridge, despite multiple attempts of switching it off and on. We understand how frustrating and disappointing this must have been for you. We are truly sorry that you had to resort to using another Cartridge People black toner from your cupboard, which worked perfectly from the first try. We understand that dependability is crucial, and we apologize for falling short in meeting your expectations. I will ensure a member of our team contacts you shortly. Sincerely, Cartridge People

Posted 1 year ago

“Not very impressed. Order cartridges okay. Price okay. Delivery okay. Tried to order two reams of paper - one ream of cheaper 80gsm and one ream of better 100gsm. Instead got a few sheets of 100gsm and half a ream of 80gsm. This made the price look okay but of course the paper was actually very expensive. I have been caught out and I will not be so caught again.”

Helpful Report

Posted 1 year ago

Dear Neil, Thank you for taking the time to leave a review, I do apologise about this misunderstanding with the paper you have received. I have looked at the items you have ordered and we do clearly state on the website that one has 100 sheets of paper and the order 250 sheets. If you wish I am more than happy to send you our returns details so that you can return these back to us for a refund. Kind Regards Louise

Posted 1 year ago

“Told them there a problem with cartridge of there own make. Same old . So won't be using them again”

Helpful Report

Posted 1 year ago

Dear Lee, Thank you for taking the time to leave a review of your recent order. I am sorry to hear that you are experiencing issues, I can see that our Customer Services team have been in contact with you. If you do need anything further, please do not hesitate to contact them. Many thanks Simon

Posted 1 year ago

“Ease of website and delivery are brilliant. I've installed my cartridges printed a set up page and did the alignment scan. The cartridge prints like a shadow behind the letters. Not sure if this is down to the printer or the cartridges, but when i had genuine hp cartridges i did not have this problem.”

Helpful Report

Posted 1 year ago

Dear Martin, Thank you for taking the time to leave a review of your recent order. I am sorry to hear that you may be experiencing issues, I will have a member of customer services contact you shortly to look into the matter. Many thanks Simon

Posted 1 year ago

“Originally ordered the more expensive cartridges but was talked into ordering your cheaper version. These cartridges did not print well.”

Helpful Report

Posted 1 year ago

Dear John, Thank you for taking the time to leave a review of your recent order. I am sorry to hear that you may be experiencing issues, I will have a member of customer services contact you shortly to look into the matter. Many thanks Hayden

Posted 1 year ago

“Colours are not coming out properly and lines on printing so think I prefer the true Epsom ones . I have cleaned printer heads and it was working perfectly well before. Was convinced over the phone to buy these !!!”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your review. I am sorry that you are having an issue with the cartridges supplied by us. I will get one of our Customer Service Team to contact you in connection with the issue. You get a 100% satisfaction guarantee and a 3 year warranty. Kind Regards Dan H

Posted 1 year ago

“Usually I am satisfied with purchases from you. But in this one instance - I bought a black cartridge from the DX 4800 printer range earlier this month - I wasn't. Because my previous black ink hadn't expired till today, I hadn't replied to this review request yet. When I fitted the new cartridge, the printer went into error mode, and when I tried to print a document in 'text' mode, only the pink parts of the document showed. Then I tried a different document on 'draft' mode; it printed the whole document only in pale pink! I then re-shook the cartridge (as one is supposed to do, according to the printer manufacturer's advice); black spots of ink went everywhere. Thus I suspect there is a leak or some other malfunction in the cartridge. Please advise.”

Helpful Report

Posted 1 year ago

Good morning Tony, Thank you for your review. I am sorry you have had a problem with the black cartridge we supplied. One of our customer service team will contact you soon to help resolve this. Kind Regards, Marianne

Posted 1 year ago

“You fail to tell prospective customers that the genuine Epson ink (Seahorse) you are selling for my particular printer is in fact no longer manufactured and therefore it's freshness must be in doubt.”

Helpful Report

Posted 1 year ago

Good morning Henry, Thank you for your review. Regardless of the date of manufacture, your cartridges do have a one year warranty from the date of order, as do all of our original manufacturers products. If you do have any problems with the cartridges, or are unhappy in any way, please contact our customer service team in the first instance for assistance. You can call us on 0203 0010234 or email us at customerservice@cartridgepeople.com. I do hope this helps. Kind Regards, Marianne

Posted 1 year ago

“Very good service from Caroline but unfortunately the cartridges produced strange bluish colours. I got the cartridges next day. I was well looked after when I complained about the colours, and Caroline took me through all the ways to try and minimise the problems.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback regarding your experience with Cartridge People. We truly appreciate your input and are grateful for customers like you who help us improve our service. We would like to apologize for the issue you faced with the cartridges producing strange bluish colours. Caroline's dedication to resolving the issue and guiding you through various solutions demonstrates the exceptional customer service we strive to provide. We are grateful for her efforts in ensuring your satisfaction. Once again, our sincerest thanks for your feedback. We greatly value your support and hope to serve you even better in the future. Please feel free to reach out to us anytime if you require further assistance.

Posted 1 year ago

“not happy that your customer service team are't avilable weekend/evenings when a situation, after purchasing one of you own brand ink cartridges faild to work.”

Helpful Report

Posted 1 year ago

Thank you for your review We would like to apologize for any inconvenience you experienced when trying to contact our customer service team on a weekend. We understand that technical issues can occur at any time. Currently, Customer Service representatives are available 9am - 6pm Monday to Friday (except on bank holidays). You can complete a contact us form at anytime and request a call back within these hours from one of the team.

Posted 1 year ago

“Nothing wrong with the item, only thing was ordered next day and got it two days later. I paid next day delivery so wasn’t happy. Won’t Use again, I will loook at companies that do do next day”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your review. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly. Kind regards Simon

Posted 1 year ago

“Unfortunately I was deceived by the Cartridge People website and they decline to take any responsibility. I need cartidge HP 83A and when you click on that a message comes up offering HP 83X instead with a note saying ' We advise you to purchase this high capacity version of the ink cartridge, which allows you to print 1400 extra pages'. I took that advice and bought HP 83X and set about installing it in my printer. Sadly HP 83X has very limited applications compared to HP 83A and does not fit my printer. And because I had commenced installation they refuse to allow a return of it. So I wasted my money.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your review. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly. Kind regards Simon

Posted 1 year ago

“Rather disappointed with my last order. The first cartridge I put into my printer was only a quarter full. Never had this before. I will see what the 2nd one is like.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your review. I am sorry to hear that you have experienced an issue. I will have a member of the customer Service team contact you shortly. Kind regards Siobhan

Posted 1 year ago

“I am afraid the cartridges I bought will not operate in my HP Officejet 4500 Wireless printer, even through they are compatible for the black HP901XL I used to use. The colour one also has 901XL on the box. I am very disappointed.”

Helpful Report

Posted 1 year ago

Thank you for your feedback about Cartridge People, Alyson. I'm sorry to hear that the cartridges you purchased are not operating in your HP Officejet 4500 Wireless printer, despite being compatible with your black HP901XL that you used to use. I understand your disappointment. You are covered by our guarantee therefore I will arrange for you to be contacted as soon as possible to try and get this resolved for you. Kind Regards

Posted 1 year ago

“I can not process without being forced to accept cookies when using the web site, (something that I do not wish to do). In this case I managed to get around the blockage my calling and placing an order over the phone. I future, i will use a different supplier.”

Helpful Report

Posted 1 year ago

Good Afternoon, You only have to accept the necessary cookies. If you click show details you can untick all the other options. I hope this helps. Kind Regards, Sarah R

Posted 1 year ago

Cartridge People is rated 4.8 based on 114,914 reviews