“Did a very good job at helping me change cars, staff were amazing and extremely helpful. Everything was done and car collected within 3 days. 100% would recommend.
The after sales care has been amazing also, Craig looked after me from day one.”
“Car was as described.
Show room was impressive, light and airy.
Plenty of parking onsite.
Sales team - David was good, kept me up to date with everything, Answered question when asked.
Note, the service book stamp was missing and no spare key. They are looking to get this rectified as its part of the preparation standards. that's why it was marked down but im confident that they are going to get this rectified shortly.”
“Very professional, from my initial phone contact to the delivery, everything you said you would do, you did. Your staff were friendly and helpful, Callum in sales particularly so. Will definitely repeat the experience one day”
“There was a very good selection of cars and your salesman Mohammed was very informative and was concerned that we made a choice which would suit us. He was very pleasant. We were very pleased with our choice of car.”
“Initial enquiry was responded to quickly, I travelled over an hour to see the car and speak with Robbie and was told 'yes yes yes' to everything and basically promised the world which turned out was not the case. I understand after the first couple of issues that Robbie said he was new, however, after the first misunderstanding this then should have been supervised by someone who was more familiar with the business and process for the customer as there were repeated issues. I was actually made to feel very stupid about buying a car when in fact I was pretty clued up during the process but was being mislead on different occasions. This lead me to getting my partner and family members involved as I felt as if I was not being taken seriously and false promises kept being made to me then taken away. After receiving my new car, sadly there was still issues with something I had been promised which again took weeks to fix and I had to go out of my way to take my car to the garage when it should have been fixed prior to the car arriving.”
“The car buying experience at Peter Vardy and other dealers is not a good one.. What is all the delay and pantomime about , getting prices/deal drawn up, sales person wandering around the car store, referring to manager/ trade in person.... Keeping you waiting for 2 hours . It would be so much better if you were dealt with efficiently rather than feeling like you were being worn down to agree to a deal that you really were not happy with. Eventually left the store as not happy with trade in. To be contacted next day to finally get an agreement. The salesman knew my husband expressed interest in another car and if we had not felt like we were being played, we could well have bought two cars instead of one - now my husband has no intention of tolerating that treatment from any dealer. If Peter Vardy woke up to how some customers react to being treated this way they could well get more sales, its not just myself and husband who feel this way having spoken with friends on many occasions. Finally, what on earth is the new admin fee, which is something that never existed when my husband bought a car four years ago - another scheme to squeeze more money out of customers or remove to let you feel that you have got a bargain!”
“Gordon Halliday our salesperson very helpful approachable excellent knowledge went the extra mile to fulfil our expectations to get the right car for our needs.”
“The show room is so nice, very spacious and welcoming. All staff were friendly and I didn’t ever feel crowded By staff.
My sales person was Callum, he was fantastic. From start to finish he kept me updated with calls and emails and was very friendly. He knew exactly what he was talking about, I will be back to buy another car from Callum and my husband is looking into a new car now too.”
“Very efficient and helpful experience. David was excellent at finding a match for what I was after and he was in constant communication. Highly recommend using here.”
“Car store was easy to find and well laid out. I already had an appointment to see about a car which had been brought in and was waiting for me to view. All staff members were extremely friendly and helpful, and they were quick to contact me about a minor issue before pick up to save me a wasted journey. Hand over team was efficient and thorough, and the only delay i faced was from the finance company, which couldnt be helped by the staff in store. Fantastic experience and would highly recommend.”
